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IDC's Worldwide Digital Transformation Use Case Taxonomy, 2019: Communications Service Provider

出版商 IDC 商品編碼 658213
出版日期 內容資訊 英文 28 Pages
IDC的全球數位轉換市場分類方法 IDC's Worldwide Digital Transformation Use Case Taxonomy, 2019: Communications Service Provider
出版日期: 2019年07月15日內容資訊: 英文 28 Pages

在本報告提供全球數位轉換 (DX) 市場分析、分類時利用了IDC的市場/產業的定義及分類方法說明。




  • 數位轉換市場分類方法的理解與有效利用


  • 來自策略上的優先事項:開採資料的價值
    • 決策的自動化
    • 資料探索、調查
    • 企業業績管理 (EPM)
    • 資料科學、AI (人工智能) 服務
    • 資料編配
    • 資料平台的提供
    • 內容服務
    • 資料的實用化


  • 相關調查
  • 摘要
Product Code: AP43420618

This IDC communications service provider (CSP) digital transformation (DX) use case taxonomy is an update on the January 2018 document. It describes the most prominent use cases for digital transformation in the communication services industry. The use cases detailed in this document are the most prominent use cases, among many, that communications SPs will use to embrace digital transformation and leverage the 3rd Platform technologies, culture of innovation, and continual transformation that digital transformation represents. The tables in this document illustrate the hierarchical nature of IDC's use case taxonomy, making up, first, the digital mission of that industry and then the strategic priorities that support that mission, the programs that will be initiated to satisfy the priorities, and the DX use cases that we expect to see communications SPs initiate.

"These use cases will be critical for communications SPs to integrate into their own technology road map planning, as they develop a better understanding of digital transformation. Technology suppliers will use these use cases to better understand the needs of retailers and to better tailor their strategies and product plans to respond to the needs of retailers. Although this taxonomy addresses the communications services industry, these use cases emanate from our research into the communications SP landscape across seven subsectors: telecommunications carrier, mobile network operators, content and applications service provider (CASP), cable service provider, satellite broadcasting operator, fixed satellite service providers, and cloud communications service providers."Providers in each of these sectors are trying to digitally transform their businesses to deliver exceptional customer experiences and thrive into the future," says Courtney Munroe, group vice president of IDC Worldwide Telecommunications Research.

IDC's Worldwide digital transformation Taxonomy

digital transformation Taxonomy Changes for 2019

Taxonomy overview

  • Understanding and Using IDC's Digital Transformation Taxonomy


  • Telecommunications and DX
  • Digital Mission: Support and Enable Diverse, Connected Communities
  • Strategic Priority: Omni-Experience Customer Engagement
    • Program: Enabling Innovation Platforms
    • Digital Exploration Program: Hyper-Personalized Engagement
    • Program: Autonomic Conversational Engagement
  • Next-Generation Customer Care
  • Strategic Priority: Omni-Channel Commerce
    • Program: Experiential Retail
    • Program: Intelligent Order Fulfillment and Returns
  • Strategic Priority: Operational Scale and Agility
    • Program: Skills Transformation
  • Strategic Priority: Digital Supply Chain Optimization
    • Program: Extended Planning
    • Program: Digitally Optimized Fulfillment Operations
    • Program: Secure and Compliant Supply Chain
  • Strategic Priority: Communications SP Platform Availability
    • Program: Digital Innovation
  • Efficient Platform Operations
  • Strategic Platform Management

Learn More

  • Related Research
  • IDC Digital Transformation Spending Guide
  • Synopsis