市場調查報告書

聊天機器人開發環境與開發時的主要考量

The Chatbot Development Landscape and Key Development Considerations

出版商 IDC 商品編碼 655507
出版日期 內容資訊 英文 12 Pages
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價格
聊天機器人開發環境與開發時的主要考量 The Chatbot Development Landscape and Key Development Considerations
出版日期: 2018年06月18日內容資訊: 英文 12 Pages
簡介

近年來許多企業在客服、人事、合規等領域導入與開發聊天機器人。Python及Java雖然是現在主要使用的開發語言,對應其他語言及利用環境的體制準備,以及提升實地運用成果與效率等皆為重要挑戰。

本報告調查了各企業聊天機器人的開發現況與傾向以及主要應用案例,並針對當下主要問題點、業界人士未來必須採取的措施、未來技術開發與市場成長方向等進行分析。

IDC的見解

調查概要

  • 調查方法
  • 聊天機器人與人工智慧(AI)
  • 開發聊天機器人時的考量要項
    • 應用案例:概要
    • 聊天機器人應用案例與開發框架的比較(概要)
  • 客戶1:不動產投資企業 不動產投資企業
    • 技術概要
    • 事業藍圖
    • ROI (投資報酬率)
    • 開發框架/方法
    • 主要挑戰
  • 客戶2:全球消費品企業
  • 客戶3:國際性商業/投資銀行

給技術買家的建議

  • 熟悉聊天機器人開發框架的主流
  • 把握供應方的「套牢」制約以及自我開發途徑的關聯
  • 考慮聊天機器人開發中社群媒體平台的重要性
  • 開發的成功度及ROI(投資報酬率)的計量手法之開發
  • 將自家聊天機器人搭配各地語言及文化進行調整之際,容許範圍的設定
  • 瞭解PythonJava的重要性並促進不同語言的聊天機器人開發
  • 為了提升自家聊天機器人對產品環境的調整能力而開發的訓練步驟

參考資料

  • 相關調查
  • 要約
目錄
Product Code: US43976018

This IDC Perspective examines practices in software development for chatbots used for the customer service, HR, and compliance use cases."While developers enjoy an embarrassment of riches with respect to developer tools used for chatbot development, they tend to gravitate a core cluster of chatbot development frameworks such as Amazon Lex, IBM Watson, Google's Dialogflow, and the Microsoft Bot Framework," said Arnal Dayaratna, research director, Software Development at IDC. "With respect to languages, developers evinced strong affinities for Python and Java. Separate from considerations about development languages and frameworks, organizations that pursued chatbot development concurred on the importance of customizing chatbots to reflect the specificity of their audiences and setting realistic expectations about return on investment."

Executive Snapshot

Situation Overview

  • Methodology
  • Chatbots and Artificial Intelligence
  • Chatbot Development Considerations
    • Summary of Use Cases
    • Comparison of Chatbot Use Cases and Development Frameworks at a Glance
  • Customer 1: Real Estate Investment Firm
    • Technology Summary
    • Business Scenario
    • ROI
    • Development Frameworks and Methodologies
    • Key Challenges
  • Customer 2: Global Consumer Products Company
    • Technology Summary
    • Business Scenario
    • ROI
    • Development Frameworks and Methodologies
    • Key Challenges
  • Customer 3: Global Commercial and Investment Bank
    • Technology Summary
    • Business Scenario
    • ROI
    • Development Frameworks and Methodologies
    • Key Challenges

Advice for the Technology Buyer

  • Become Familiar with Dominant Chatbot Development Frameworks
  • Understand Vendor Lock-In Constraints Associated with Your Development Pathway
  • Consider the Importance of Social Media Platforms for Chatbot Deployment
  • Develop a Methodology for Measuring Success and ROI
  • Decide on the Degree to Which Your Chatbot Will Be Customized for Local and Regional Variations in Language, Dialect, and Knowledge
  • Embrace Polyglot Chatbot Development While Recognizing the Importance of Python and Java
  • Develop a Training Protocol That Accelerates the Readiness of Your Chatbot for Production-Grade Deployments

Learn More

  • Related Research
  • Synopsis