市場調查報告書

聊天機器人,人工智能 (AI),軟體開發:3種案例研究概要

Chatbots, Artificial Intelligence, and Software Development: An Overview of Three Case Studies

出版商 IDC 商品編碼 643455
出版日期 內容資訊 英文 11 Pages
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聊天機器人,人工智能 (AI),軟體開發:3種案例研究概要 Chatbots, Artificial Intelligence, and Software Development: An Overview of Three Case Studies
出版日期: 2018年05月21日內容資訊: 英文 11 Pages
簡介

全球聊天機器人市場上,已經配合引進處的特性和業務內容開發·銷售出各種五花八門的軟體,但也慢慢形成由Amazon Lex和IBM Watson,Bebop,Dialogflow,Microsoft Bot Framework等產品壟斷的寡頭狀態。另一方面,從語言處理的觀點來看,Python和Java的重要性正在擴大。所有企業都在考慮自家客戶特性下,圖取最大的投資報酬率 (ROI) ,而在推進客製化聊天機器人。

本報告提供客戶服務用聊天機器人的軟體開發實用性相關調查,提供整體技術·市場趨勢,及代表性的有效利用案例 (全3種)概要·成果·課題,產業相關人員今後應該留心事項和應致力處理的課題等相關分析。

概況

市場新動向和動態

  • 調查概要
    • 利用案例:摘要
    • 聊天機器人的利用案例比較和開發組成架構的概要
  • 客戶 (1):不動產投資企業
    • 技術概要
    • 事業方案
    • 投資報酬率 (ROI)
    • 開發組成架構·手法
    • 主要課題
  • 客戶 (2):國際性消費品企業
  • 客戶 (3):國際性商業/投資銀行

給技術供應商的建議

  • Python和Java的重要性
  • Amazon Lex/IBM Watson/Bebop/Dialogflow/Microsoft Bot Framework的市場支配
  • Facebook and WeChat:安裝平台的通用性
  • 一邊維持生產率 (FTE) ,一邊提升投資報酬率 (ROI)
  • 尊重語言,方言和知識的地方和地區差異

參考資料

  • 相關調查
  • 摘要
目錄
Product Code: US43767018

This IDC Market Perspective examines practices in software development for chatbots used for the customer service, HR, and compliance use cases."While developers enjoy an embarrassment of riches with respect to developer tools used for chatbot development, they tend to gravitate a core cluster of chatbot development frameworks such as Amazon Lex, IBM Watson, Google's Dialogflow, and the Microsoft Bot Framework," said Arnal Dayaratna, research director, Software Development at IDC. "With respect to languages, developers evinced strong affinities for Python and Java. Separate from considerations about development languages and frameworks, organizations that pursued chatbot development concurred on the importance of customizing chatbots to reflect the specificity of their audiences and setting realistic expectations about return on investment."

Executive Snapshot

New Market Developments and Dynamics

  • In This Study
    • Summary of Use Cases
    • Comparison of Chatbot Use Cases and Development Frameworks at a Glance
  • Customer 1: Real Estate Investment Firm
    • Technology Summary
    • Business Scenario
    • ROI
    • Development Frameworks and Methodologies
    • Key Challenges
  • Customer 2: Global Consumer Products Company
    • Technology Summary
    • Business Scenario
    • ROI
    • Development Frameworks and Methodologies
    • Key Challenges
  • Customer 3: Global Commercial and Investment Bank
    • Technology Summary
    • Business Scenario
    • ROI
    • Development Frameworks and Methodologies
    • Key Challenges

Advice for the Technology Supplier

  • Importance of Python and Java
  • Dominance of Amazon Lex, IBM Watson, Bebop, Dialogflow, and the Microsoft Bot Framework
  • Ubiquity of Facebook and WeChat as Deployment Platforms
  • ROI Measured in Enhancements to FTEs
  • Respect for Local and Regional Variations in Language, Dialect, and Knowledge

Learn More

  • Related Research
  • Synopsis