市場調查報告書

公共事業產業的智慧客戶支援

Utilities Smart Customer Operations Quarterly Update: October-December 2018

出版商 IDC 商品編碼 640134
出版日期 內容資訊 英文 16 Pages
訂單完成後即時交付
價格
Back to Top
公共事業產業的智慧客戶支援 Utilities Smart Customer Operations Quarterly Update: October-December 2018
出版日期: 2019年01月31日內容資訊: 英文 16 Pages
簡介

本報告提供全球能源/公共事業市場上,智慧客戶支援系統的普及情形與今後預測相關分析,目前的相關技術、服務 - 客戶分析,客戶參與 (客戶參與),彈性市場,智慧電表,e行動,智慧城市等 - 的滲透情形,及今後的市場趨勢預測,產業有關人員建議的資訊彙整,為您概述為以下內容。

摘要整理

新的市場趨勢和動態

  • 概況
    • 商業環境
    • 需求與價格
    • 電費
  • 客戶分析
  • 客戶參與
  • 彈性市場
  • 智慧電表市場
  • 代表性e行動契約
  • 智慧城市市場

技術供應商、服務供應商導向建議

參考資料

  • 相關調查
  • 附錄

本網頁內容可能與最新版本有所差異。詳細情況請與我們聯繫。

目錄
Product Code: US43346119

This IDC Energy Insights Perspective analyzes worldwide smart customer operations in the energy sector and outlines major customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 4Q18. "Utilities and energy retailers around the world focus on improving their clients' customer experience, investing in personalized digital experience while reducing cost to serve, and in competitive markets, cost to acquire. In several developing countries, utilities are also enhancing transparency and reducing nontechnical revenue losses by deploying smart meters," said Gaia Gallotti, research manager, IDC Energy Insights in EMEA.

Executive Snapshot

New Market Developments and Dynamics

  • Situation Overview
    • Business Environment, 4Q18
    • Demand and Prices
      • Oil Prices
      • Electricity Prices
    • Energy-Efficiency Activities in 4Q18

New Market Developments and Dynamics

  • Customer Care and Billing, 4Q18
    • U.S. Signs Water Bill, Authorizing Nationwide Infrastructure Projects
    • Missouri American Water Launches Online Tool to Calculate Customer Bills
    • Enel Group Uses SAP Cloud Platform to Augment Billing Process
  • Customer Engagement, 4Q18
    • U.S. Utility Integrates Services with Nest, Google Smart Home Package
    • Southern California Launches $2.5 Million Lodging Efficiency Project
    • Hawaiian Island Launches Smart Home, Efficiency, and Clean Energy Projects
    • Consumer Awareness Remains Top Priority in Utility Efficiency Measures
    • Georgia Power, Itron Expand Collaboration with for Power Credit Demand Response Program
    • China, IEA to Boost Their Energy-Efficiency Goals
  • Smart Metering, 4Q18
    • North Carolina Expands Customer Base Under Intelligent Grid Operations
    • SSVEC Partners with Landis+Gyr for Advanced Metering Technology Upgrade
    • City of Dothan in Alabama Selects Aclara for Pilot Deployment Project of Combination Electricity, Water AMI
    • DEWA Automates Metering for 80.6% of Emirate's Customers
    • Runestone Upgrades Grid Communications for Advanced Metering
    • Costa Rica Electricity Cooperatives to Modernize Grid with Itron OpenWay Riva IoT Solution
    • DEWA to Install 270,000 New Smart Meters
    • Kuwait Launches New Smart Meter Project
    • Oman's Automatic Meter Reading Initiative Goes Live
    • Uzbekistan Signs Smart Meter Deal
    • Tochigi in Japan Pilots LORAWAN-Enabled Smart Gas Meters
    • Lithuania Pilots NB-IoT Smart Gas, Electric Meters
  • Digital Transformation, 4Q18
    • City of Waco Signs Contract with Itron to Improve Water Efficiency and Reduce Water Loss
    • Anglian Water Taps into AVEVA for Smart Water Solution
  • Major eMobility Agreements, 4Q18
    • Duke Energy Unveils Park and Plug EV Initiative
    • Enel X Deals with National Park for EV Network Rollout
    • EDF Energy Enters eMobility Partnership with Nissan
    • E.ON Optimizes EV Charging with New IT Backbone
    • Tritium to Expand Into EU, U.S. in New EV Charging Partnership
    • Audi, Hyundai, Jaguar, Mercedes-Benz Sign Up as Chargefox Rolls Out 350kW EV Charger Network
    • eMotorWerks, LO3 Energy Partner to Integrate EV Charging and Energy Trading
    • Ford, Volvo Team up with Baidu in China Autonomous Vehicle Push
    • New DC Fast Charging for Electric Vehicles in Singapore
    • Statkraft Buys Controlling Stake in German EV Charging Start-Up
    • Edinburgh Blazes Green Trail with New EV Infrastructure Plan
  • Smart City, 4Q18
    • Itron Smart City Challenge Improves Citizen Wellbeing in Glasgow, London

Advice for SUPPLIERS AND SERVICES PROVIDERS

Learn More

  • Related Research
  • Synopsis
Back to Top