Product Code: US41237217
This IDC study highlights how the landscape of IT outsourcers is shifting as players are utilizing different strategies to either maintain leadership or climb the ranks to become the leader in this market. Please note that IDC now refers to IS outsourcing as IT outsourcing (ITO). For further details, see IDC's Worldwide Services Taxonomy, 2017 (IDC #US42356617, March 2017)."The IT outsourcing services market is undergoing a fundamental and radical change as it is increasingly confronted with integrating new capabilities, such as cloud and automation; competing with players using fundamentally different business models to provide the same set of services; and needing to move much more quickly to ensure relevance," says David Tapper, VP of Outsourcing and Managed Cloud Services at IDC. "Success will require that providers of ITO services using traditional delivery methods (e.g., labor) define their market position for managed cloud services more clearly, elevate the brand of managed cloud services, establish cloud platforms as the de facto delivery model for services, pursue new markets, make critical investments, create digital synergies, and develop a blueprint for the future."
IDC Market Share Figure
Advice for Technology Suppliers
Who Shaped the Year
- DXC Technology
- NTT DATA
- Significant Market Developments
- Sourcing Strategies
- Competitive Environment
- Managed Cloud Services for ITO
- Productivity Trends
- Exceptions and Exclusions
- A Note on the Term "Managed Services"
- A Note on Cloud