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IDC FutureScape:全球IT服務市場 - 2020年的預測

IDC FutureScape: Worldwide Services 2020 Predictions

出版商 IDC 商品編碼 345085
出版日期 內容資訊 英文 18 Pages
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IDC FutureScape:全球IT服務市場 - 2020年的預測 IDC FutureScape: Worldwide Services 2020 Predictions
出版日期: 2019年10月31日內容資訊: 英文 18 Pages
簡介

越來越多企業與IT服務提供商合作以實現其技術和戰略目標。

本報告提供IDC FutureScape所彙整之全球IT服務事業2020年及其後的10大預測。

第1章 IDC 關於FutureScape

第2章 摘要整理

第3章 IDC FutureScape預測

  • 外部成長促進因素的摘要
  • 預測:對購買新技術的企業的影響
    • 預測1:IT技能缺口對全球的負面影響預計將從2019年的3020億美元擴大到2022年的7750億美元。這是由於產品/服務發布延遲,收入損失和成本增加導致的。
    • 預測2:到2022年,將有75%的IT組織將進行流程轉換,以採用DX開發的流程,例如敏捷開發,影響80%的流程並影響90%的IT員工
    • 預測3:到2023年,企業將通過非AI和AI自動化的混合提供47%的組織服務,此時,AI自動化將佔自動化總支出的20%
    • 預測4:到2023年,將有四分之一的公司開始在整個企業中實施“大規模創新”戰略
    • 預測5:到2022年,將有78%的公司與IT服務供應商合作,從而將各種技術創新帶入業務用例並推動大規模流程轉型
    • 預測6:到2024年,將有55%的組織對其傳統大型機應用程序進行現代化改造,將使基礎的應用程序基礎設施實現現代化,其中83%的組織將首選雲端作為其首選媒介
    • 預測7:到2021年,所有企業中有41%將投資(或升級現有的)員工入職系統,以提高其員工敬業度和保留率,最高可達80%
    • 預測8:到2025年,隨著人才短缺和研發預算縮減,75%的軟體和硬件技術產品公司將部分或全部產品生命週期功能外包
    • 預測9:到2023年,採用第三平台解決方案的組織中有60%將尋求第三方供應商的新服務,要求服務企業重新培養20%的勞動力
    • 預測10:到2025年,企業IT組織將花費超過100億美元用於物聯網中非IT設備的部署和維護,支持所有可感知和監控的事物

第4章 新技術購買企業的建議

第5章 外性成長促進因素:詳細內容

  • 創新時間:推動公司未來發展
  • 加速顛覆性技術的飛躍:通過增加不穩定性來克服業務挑戰
  • 數位可靠性危機:需要採取戰略對策以應對威脅
  • Intelligence Everywhere:AI的機會和意義
  • 提升客戶期望:改善便利性,定制和控制
  • 業務未來:敏捷性,可擴展性,無邊界性和靈活性
  • 情報經濟:人工智能,人類和組織的“學習”以非對稱形式提供了顯著的收益

第6章 參考資料

  • 相關調查報告

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目錄
Product Code: US44800319

This IDC study provides IDC's top 10 predictions for worldwide services for 2020 and beyond."As organizations increasingly partner with service firms to reach their technical and strategic goals, they must assess them based on the level of automation and efficiency of service delivery they bring to each engagement, the quality of people and their ability to help prepare and reskill employees impacted by the engagement, their ability to engage with different company stakeholders, and how well they can support the new business models that will naturally result from the application of digital technologies," says Rebecca Segal, group VP, Worldwide Services at IDC.

IDC FutureScape Figure

Executive Summary

IDC FutureScape Predictions

  • Summary of External Drivers
  • Predictions: Impact on Technology Buyers
    • Prediction 1: By 2022, the Financial Impact of the IT Skills Gap Will Grow to $775 Billion Worldwide, from $302 Billion in 2019, as a Result of Delayed Release of Products/Service, Missed Revenue, or Increased Cost
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 2: By 2022, 75% of IT Organizations Will Have Undergone Process Transformation to Adopt DX-Enabled Processes, Such as Agile Development, Impacting 80% of Processes and Affecting 90% of Their IT Employees
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 3: By 2023, 47% of the Services That Organizations Receive Will Be Delivered Via a Mix of Non-AI and AI-Enabled Automation, and at This Time, AI-Enabled Automation Will Represent 20% of Total Automation Spend
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 4: By 2023, a Quarter of All Organizations Will Begin Implementing a Strategy for Enterprisewide "Innovation at Scale"
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 5: By 2022, 78% of Enterprises Will Partner with Technology Services Vendors That Can Orchestrate Various Technology Innovations into Business Use Cases to Drive Transformation at Scale
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 6: By 2024, 55% of Organizations Modernizing Their Legacy Mainframe Applications Will Have Modernized the Underlying Application Infrastructure, with 83% Turning to Cloud as Their Preferred Medium
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 7: By 2021, 41% of All Enterprises Will Invest in an (or Upgrade an Existing) Employee Onboarding System to Improve Their Employee Engagement and Retention by up to 80%
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 8: By 2025, 75% of Software and Hardware Technology Product Companies Will Outsource Some or All Parts of Their Product Life-Cycle Function as They Grapple with Talent Shortage and Shrinking R&D Budgets
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 9: By 2023, 60% of Organizations That Have Adopted 3rd Platform Solutions Will Seek New Services from Third-Party Suppliers, Requiring Service Businesses to Reskill 20% of Their Workforces
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 10: By 2025, Enterprise IT Organizations Will Spend over $10 Billion on the Deployment and Maintenance of Non-IT Devices in the Internet of Things, Supporting Everything That Can Be Sensored and Monitored
      • Associated Drivers
      • IT Impact
      • Guidance

Advice for Technology Buyers

External Drivers: Detail

  • The Age of Innovation: Driving the Future Enterprise
  • Accelerated Disruption: Navigating Business Challenges as Volatility Intensifies
  • Crisis of Digital Trust: Escalating Threats Mandates Strategic Responses
  • Intelligence Everywhere: AI's Opportunity and Implications
  • Rising Customer Expectations: More Convenience, Customization, and Control
  • The Future of Work: Agile, Augmented, Borderless, and Reconfigurable
  • Economies of Intelligence: AI, Human, and Organizational "Learning" Fuels Asymmetrical Advantage

Learn More

  • Related Research
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