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Services Transformation: Communicating IT's Effectiveness with Strategic Cost Metrics

出版商 IDC 商品編碼 344533
出版日期 內容資訊 英文 15 Pages
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服務的轉換:跟IT的效率性與成本指標的策略性聯繫 Services Transformation: Communicating IT's Effectiveness with Strategic Cost Metrics
出版日期: 2015年10月28日 內容資訊: 英文 15 Pages




本報告以各企業的CIO (資訊長) 和財務負責人為對象,提供同時達成IT服務效率的改善、提高滿意度與降低成本的技術相關分析,最適合的服務組合的理想狀態,及必要的手段、估計的障礙等相關指標的測量方法等相關調查與考察。




  • 服務的組合:IT商務的業績評估的基礎
  • 服務組合的最佳化的策略性的指標測量
  • 將客戶的要求反映在IT評估指標上的技術
    • 指標1:服務組合的最佳化
    • 指標2:革新
    • 指標3:外包化
    • 指標4:黑洞
    • 指標5:雲端/內部部署




  • 相關調查
  • 附錄
    • IT執行取向調查計劃檢討事項 (IT Executive Program Research Agenda)
  • 摘要
Product Code: 258647

This IDC study describes five strategic metrics that CIOs and IT financial managers can exploit to demonstrate to senior executives the effectiveness and efficiency with which IT is managing company funds. It explains the service portfolio optimization metric, innovation metric, sourcing metric, "black hole" metric, and cloud versus on-premise metric. These metrics require that IT has a good understanding of its service portfolio and how its assets and resources are costed and consumed. However, for IT to remain competitive with outside providers, CIOs and other senior IT executives must arm themselves with metrics that prove that IT is making strong progress in service and cost management and can compete with the outside market. This study enables them to use metrics to support IT's essential role in the organization.

"CIOs who spend time and effort to go beyond traditional cost center reporting and develop a service portfolio and cost model that can generate the set of five metrics in this report will be in a strong position to engage the business as a trusted business partner," says Bob Multhaup, adjunct analyst with IDC's Research Network.

IDC Opinion

In This Study

Situation Overview

  • The Service Portfolio: Basis for IT Business Performance Measurement
  • Strategic Metrics Measure Service Portfolio Optimization
  • Bring Customer Demand into the IT Metrics Equation
    • Metric 1: Service Portfolio Optimization
    • Metric 2: Innovation
    • Metric 3: Sourcing
    • Metric 4: The Black Hole
    • Metric 5: Cloud Versus On-Premise

Future Outlook

Essential Guidance

Learn More

  • Related Research
  • Appendix
    • IT Executive Program Research Agenda
  • Synopsis
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