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Operational Excellence in the India Insurance Sector

出版商 IDC 商品編碼 338579
出版日期 內容資訊 英文 16 Pages
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印度的保險業的「產業營運的最適合案例」 Operational Excellence in the India Insurance Sector
出版日期: 2015年08月28日 內容資訊: 英文 16 Pages








  • IDC的運用效率性組成架構
  • 印度的保險業的配合措施
    • 汽車保險申請的評估用應用程式 (Android)
      • 商務課題/解決方案/觸發器
      • 關聯的功能
      • 結果
    • 保險承擔業務的自動化:行動支援的「神燈精靈」
    • 領先型的保險承擔、認證系統
    • 代理店虛擬辦公室
    • 客戶的傾向模式
    • 新業務的企業用行動功能




  • 相關調查
  • 摘要


Product Code: IN257529

This IDC study highlights key initiatives taken by India-based insurance players to combat rising costs and inherent system inefficiencies.

India is a vibrant market as far as insurance is concerned. The India market continues to be one of the least penetrated markets, thus making this a high-potential industry. The need for insurance as a necessary instrument of financial risk protection and investments is not yet completely realized, leading to low penetration rates. The young population far outnumbers the older generation, and there is rising demand for insurance offerings from the emerging middle class. "Though the past few years have been slightly discouraging, the crystal ball for the India insurance sector shows promising days ahead," exclaims Kannagi Shekhar, senior market analyst, IDC Consulting.

This study also captures the key measurable benefits of these initiatives to these organizations. Whereas the focus of the insurers in 2005-2010 was on gaining market share, the current areas of their concern are business acquisition costs, retention of business, and persistency. The ratio of customer acquisition costs and operational expense is still very high - marring the bottom line. Although most general insurers have been turning to operational profits, many life insurers are still far from realizing operational profits.

Table of Contents

IDC Opinion

In This Study

Situation Overview

  • IDC Operational Efficiency Framework
  • Initiatives in the India Insurance Sector
    • Motor Claims Assessment App on Android
      • Business Challenges
      • Functions Affected
      • Results
    • Underwriting Process Automation: A Mobility Implementation Genie
      • Business Challenges
      • Business Triggers
      • Functions Affected
      • Results
    • Proactive Underwriting Approval System
      • Business Challenge and Solution
      • Functions Affected
      • Results
    • Agent Virtual Office
      • Business Challenge/Trigger
      • Functions Affected
      • Results
    • Customer Propensity Model
      • Business Challenges/Triggers
      • Functions Affected
      • Results
    • Enterprise Mobility for New Business Sales
      • Business Challenges/Triggers
      • Functions Affected
      • Results

Future Outlook

Essential Guidance

Learn More

  • Related Research
  • Synopsis

List of Tables

  • Table: IDC Operational Excellence Framework
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