市場調查報告書
商品編碼
1017397

IDC的全球數位轉型 (DX) 使用案例的分類法 -2021年:運輸、物流

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2021: Transportation and Logistics

出版日期: | 出版商: IDC | 英文 30 Pages | 訂單完成後即時交付

價格
  • 全貌
  • 簡介
  • 目錄
簡介

運輸和物流公司傳統上將自己視為必要的支持功能,而不是獲得競爭優勢的機會中心。由於大流行的動盪、加速的全渠道流程、交付速度、準確性以及對個性化客戶體驗的期望不斷提高,情況發生了變化。

本報告含括運輸、物流數位轉型 (DX) ,提供策略性優先順序,計劃,使用案例相關IDC的分類法相關的系統性資訊。

IDC的全球數位轉型 (DX) 分類法

數位轉型 (DX) 分類法的變更點

分類法概要

  • IDC的數位轉型 (DX) 分類法的理解和使用

定義

  • 運輸、物流
  • 數位任務:即時卓越服務
    • 策略性優先事項:顧客服務與合作
    • 策略性優先事項:即時供應鏈
    • 策略性優先事項:資產管理、資源管理
    • 策略性優先事項:附加價值服務

參考資料

  • 附錄
  • 相關調查
  • 摘要
目錄
Product Code: US47972714

This IDC study describes how the transportation industry is on a mission to digitally transform to create real-time service excellence."Transportation and logistics companies have traditionally viewed themselves - and been viewed by their customers - as necessary support functions, but not as centers of opportunity for gaining competitive advantage. With the disruptions of the pandemic, the acceleration of omni-channel processes, and rising expectations for delivery speed, accuracy, and personalized customer experience, that has changed. The importance of transportation and logistics to business success in the modern, digital economy requires that the industry transition from a series of functional areas to an end-to-end connected platform. That digital journey doesn't happen overnight but involves a close understanding of strategic priorities and the individual use cases that can support overall goals," says Jordan K. Speer, research manager, Global Supply Chains.

IDC's Worldwide Digital Transformation Taxonomy

Digital Transformation Taxonomy Changes for 2021

Taxonomy Overview

  • Understanding and Using IDC's Digital Transformation Taxonomy

Definitions

  • Transportation and Logistics
  • Digital Mission: Real-Time Service Excellence
    • Strategic Priority: Customer Service and Collaboration
      • Customer Service and Collaboration Program: Customer and Consumer Engagement
      • Customer Service and Collaboration Program: Iterative Innovation
      • Customer Service and Collaboration Program: Service Excellence
    • Strategic Priority: Real-Time Supply Chain
      • Real-Time Supply Chain Program: Digital Operations
      • Real-Time Supply Chain Program: Visibility and Risk Management
      • Real-Time Supply Chain Program: Global Trade and Regulatory Compliance
    • Strategic Priority: Asset and Resource Management
      • Asset and Resource Management Program: People Assets
      • Asset and Resource Management Program: Fixed and Mobile Assets
      • Asset and Resource Management Program: Digital Assets
    • Strategic Priority: Value-Added Services
      • Value-Added Services Program: Direct to Consumer
      • Value-Added Services Program: Mobile Services
      • Value-Added Services Program: Fixed Services

Learn More

  • Appendix: IDC's Digital Transformation Spending Guide
  • Related Research
  • Synopsis