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市場調查報告書

世界及美國的業務流程外包服務的預測(2021年∼2025年)

Worldwide and U.S. Business Process Outsourcing Services Forecast, 2021-2025

出版商 IDC 商品編碼 1008289
出版日期 內容資訊 英文 25 Pages
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價格
世界及美國的業務流程外包服務的預測(2021年∼2025年) Worldwide and U.S. Business Process Outsourcing Services Forecast, 2021-2025
出版日期: 2021年05月26日內容資訊: 英文 25 Pages
簡介

業務流程外包(BPO)服務供應商,在大流行之間,維持SLA,並回應客戶的要求,在遠程服務的提供上成功了。在新常態中服務供應商,數位轉型(DX)的過程必須支援客戶。在COVID-19,越來越需要引入更先進的技術,從AI到高級分析,以提高成本和流程效率,並對BP 業務績效進行更具預測性的了解。

本報告提供世界及美國的業務流程外包服務的相關調查,從2021年到2025年的市場預測,支出,成長及阻礙因素,COVID-19的影響等資訊。

IDC市場預測圖

摘要整理

服務供應商的建議

市場預測

  • 全球BPO服務的支出預測:各地區
  • 美國的BPO服務的支出預測
  • 全球BPO服務支出:各主要領域
  • 美國的BPO服務支出:各主要領域

市場的狀況

  • 成長要素與阻礙因素
    • 成長要素
      • 業績的最佳化
      • 原價管理
    • 阻礙因素
      • 安全,隱私,及法規上的義務
  • 重要的市場發展
    • 交易策略的變更:財務及會計服務
    • 管理顧客關懷服務的推動因素
    • COVID-19對數位轉型採購的使用案例的優先順序的影響
  • 自以前預測的變更

市場定義

  • 主要的水平業務流程外包服務
    • 人事業務流程外包服務
      • HR商務流程外包和HR處理服務的差異
    • 採購業務流程外包服務
    • 財務及會計業務流程外包服務
      • 例外和排除
    • 顧客關懷業務流程外包服務

調查手法

相關調查

目錄
Product Code: US46369221

This IDC study provides a forecast for the worldwide and U.S. BPO services market for the 2021-2025 period."BPO service providers have been able to successfully execute remote service delivery while maintaining SLAs and meeting client requirements throughout the pandemic. As we approach a 'new normal,' service providers will need to support clients on their digital transformation (DX) journeys. COVID-19 has accelerated the need to bring in more advanced technologies from AI to advanced analytics to drive greater cost and process efficiencies and to bring in more predictive insights into the performance of BPO operations," says, Ali Close, research manager of Digital Business Operations and Analytics Services.

IDC Market Forecast Figure

Executive Summary

Advice for Service Providers

Market Forecast

  • Worldwide Business Process Outsourcing Services Spending Forecast by Region
  • U.S. Business Process Outsourcing Services Spending Forecast
  • Worldwide BPO Services Spending by Key Horizontal
  • U.S. BPO Services Spending by Key Horizontal

Market Context

  • Drivers and Inhibitors
    • Drivers
      • Optimizing Business Performance
      • Cost Management
    • Inhibitors
      • Security, Privacy, and Regulatory Obligations
  • Significant Market Developments
    • Changes in Dealmaking Strategies: Finance and Accounting Services
    • Drivers of Managed Customer Care Services
    • Impact of COVID-19 on Digital Transformation Procurement Use Case Priorities
  • Changes from Prior Forecast

Market Definition

  • Key Horizontal Business Process Outsourcing Services
    • Human Resources Business Process Outsourcing Services
      • Distinction Between HR Business Process Outsourcing and HR Processing Services
    • Procurement Business Process Outsourcing Services
    • Finance and Accounting Business Process Outsourcing Services
      • Exceptions and Exclusions
    • Customer Care Business Process Outsourcing Services

Methodology

Related Research