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市場調查報告書
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1404939

UCaaS（統一通訊即服務）市場規模、佔有率和趨勢分析報告：按部署、產業、地區和細分市場進行預測（2023-2030）

Unified Communication As A Service Market Size, Share & Trends Analysis Report By Deployment (Public Cloud, Private Cloud), By Industry Vertical (Education, Healthcare, BFSI, Hospitality, Real Estate), By Region, And Segment Forecasts, 2023 - 2030
出版日期: | 出版商: Grand View Research | 英文 105 Pages | 商品交期: 2-10個工作天內

價格

UCaaS（統一通訊即服務）市場成長與趨勢：

預計2030年全球UCaaS（統一通訊即服務）市場規模將達2,623.7億美元，2023年至2030年複合年成長率為20.4%。

這種成長是由於對具有多種通訊功能和企業間跨功能的雲端基礎的協作工具的需求不斷成長而推動的。遠距工作模式的日益普及，尤其是在疫情期間，對市場成長做出了重大貢獻。

2023 年 8 月，RingCentral Inc. 將無縫整合 RingCentral 的核心統一通訊功能（包括訊息、視訊、電話、簡訊和傳真）和客服中心功能，將生成式 AI 的力量與智慧型相結合。部署帶有內置客服中心的解決方案。

由於每家公司的技術發展，這個市場正在顯著成長。人工智慧擴大用於自動化日常通訊流程。市場上有多種人工智慧使用案例，包括語音轉文字、即時翻譯、即時轉錄和視訊智慧取景。這些都是傳統統一通訊系統不支援的一些比較實際的應用。

解決方案供應商現在正在透過採用人工智慧和擴增實境(AR) 來支援遠距工作的團隊，從而減少對辦公室團隊的依賴。這一趨勢正在推動現代功能的發展，包括語音智慧、通話後摘要和即時通話情緒分析。推動市場成長的另一個關鍵技術開拓是 5G 基礎設施的擴展。因為5G基礎設施將為使用者帶來好處，改善他們的溝通和協作體驗。 5G將支援超高畫質（UHD）視訊和語音通話，允許用戶從任何地方以最佳效能存取雲端服務，並支援AI、AR、VR和IoT等新功能和系統的開發。更輕鬆。

組織分佈在不同的地理位置，需要強大的協作工具來提高生產力。在這方面，該系統有望成為一種有效的工具，因為它提供可擴展性，並允許公司快速添加新功能並與現有企業應用程式整合。此外，該解決方案現在還附帶分析工具，可以提供有關通話持續時間、通訊模式、回應時間等的見解。此類新功能的出現以及與先進技術的整合預計將加速組織的數位轉型策略並為市場創造商機。

多個市場的公司都致力於實施人工智慧整合解決方案，以有效滿足消費者的需求。例如，2023 年 8 月，Google LLC 在其 Workspace 應用程式中推出了 Duet AI 助手，其中包括 Gmail、Slides、Drive、Docs 等。這種新的人工智慧工具具有各種創新功能。將 Google 文件大綱轉換為投影片，並使用表格中的資料建立圖表。 Duet 還可以作為創新工具，讓使用者撰寫電子郵件回覆、檢查語法，甚至產生圖像。您還可以使用人工智慧調整燈光和聲音，並自動摘要會議。

UCaaS（統一通訊即服務）市場報告亮點

  • 從部署情況來看，2022年公共雲端領域佔最高市場佔有率。這一成長是由物聯網、邊緣運算、即時分析的使用不斷增加、巨量資料消耗的增加以及 BFSI、IT/通訊和製造業等最終用途行業數位轉型的增加所推動的。
  • 按行業分類，2022年醫療行業佔最大市場佔有率。訊息傳遞、視訊會議和雲端基礎的語音通訊等 UCaaS 技術提供對關鍵醫療資料的即時存取。多個地區的政府正在試行遠端醫療，以提供負擔得起的遠距患者照護，為 UCaaS 提供者創造商機。
  • UCaaS 解決方案與領先的第三方醫療保健應用程式整合，並實現合規的資料共用。這使得提供者能夠從任何地方安全地共用和更新電子健康記錄(EHR)。
  • 透過將語音、視訊和訊息傳遞等各種通訊管道整合到一個平台中，提高生產力並簡化企業之間的通訊，UCaaS 提供了充足的成長機會。

目錄

第1章調查方法與範圍

第 2 章執行摘要

第3章 市場變數、趨勢與範圍

  • 市場體系展望
  • 產業價值鏈分析
  • 市場動態
    • 市場促進因素分析
    • 市場抑制因素分析
    • 市場機會分析
  • 產業分析工具
    • 波特的分析
    • 宏觀經濟分析
  • UCaaS（統一通訊即服務）市場：COVID-19 的影響分析
  • UCaaS（統一通訊即服務）市場：技術形勢

第4章 發展預測/趨勢分析

  • 市場規模估計、預測與趨勢分析（2018-2030）
  • 發展波動分析及市場佔有率（2023/2030）
  • 按發展
    • 公共雲端
    • 私有雲端

第5章 產業預測/趨勢分析

  • 市場規模估計、預測與趨勢分析（2018-2030）
  • 產業波動分析及市場佔有率（2023/2030）
  • 按行業分類
    • 車
    • 教育
    • 醫療保健
    • BFSI
    • 款待
    • 房地產
    • 法律事務
    • 資訊科技/通訊
    • 其他

第 6 章 區域估計/趨勢分析

  • UCaaS（統一通訊即服務）市場：按地區分類（2023/2030）
  • 北美洲
    • 北美UCaaS（統一通訊即服務）市場估算與預測（2018-2030）
    • 美國
    • 加拿大
  • 歐洲
    • 歐洲UCaaS（統一通訊即服務）市場估計與預測（2018-2030）
    • 德國
    • 英國
  • 亞太地區
    • 亞太地區 UCaaS（統一通訊即服務）市場估計與預測（2018-2030）
    • 中國
    • 印度
    • 日本
    • 韓國
    • 澳洲
    • 紐西蘭
  • 拉丁美洲
    • 拉丁美洲 UCaaS（統一通訊即服務）市場估計與預測（2018-2030）
    • 巴西
    • 墨西哥
  • 中東和非洲 (MEA)
    • 中東和非洲UCaaS（統一通訊即服務）市場估計和預測（2018-2030）

第 7 章 UCaaS（統一通訊即服務）：競爭形勢

  • 主要企業
    • 8x8 Inc.
    • Ale International
    • Avaya Llc
    • Cisco Systems Inc.
    • Fuze Inc.
    • Ibm Corporation
    • Mitel Network Corporation
    • Nec Corporation
    • Ringcentral Inc.
    • Verizon
  • 主要市場參與企業的最新發展和影響分析
  • 公司分類
  • 參與企業概況
  • 財務績效
  • 產品基準評效
  • 企業熱力圖分析
  • 公司市場定位
  • 公司市場佔有率分析（2022年）
  • 策略規劃
    • 合夥
    • 併購
    • 新產品/新功能發布
    • 業務擴展
    • 合約
Product Code: GVR-4-68038-155-9

Unified Communication As A Service Market Growth & Trends:

The global unified communication as a service market size is expected to reach USD 262.37 billion by 2030, registering a CAGR of 20.4% from 2023 to 2030, according to a new report by Grand View Research, Inc. The growth can be attributed to the increased demand for cloud-based collaboration tools with multiple communication features and cross-functioning across enterprises. The increasing adoption of remote working models, especially amid the pandemic, has significantly contributed to the market growth.

In August 2023, RingCentral Inc. launched RingCX, a built-in, intelligent contact center, and readily deployable solution that seamlessly integrates RingCentral's core unified communications features (encompassing messaging, video, phone, SMS, and fax) with contact center functionalities, along with the power of generative AI.

The market is witnessing significant growth on account of the ongoing technological developments introduced by the market players. Artificial intelligence (AI) is being increasingly used for automating routine communication processes. There are several use cases of AI in the market, such as speech-to-text, real-time translation, real-time transcription, smart framing for video, etc. These are some of the high-utility applications that are not supported by the conventional systems of unified communications.

The solution providers are now adopting AI and Augmented Reality (AR) to support teams working remotely, thereby reducing the dependence on in-office teams. This trend facilitates the development of the latest features comprising voice intelligence, post-call summaries, and live call sentiment analysis. Another crucial technological development favoring the market growth is the expansion of 5G infrastructure, as it offers several benefits to the users that improve their communication and collaboration experience. It supports Ultra-High-Definition (UHD) video and voice calls, allows users to access their cloud services from anywhere with optimum performance, and facilitates the development and integration of new functionalities, such as AI, AR, VR, and IoT, in the systems.

As organizations are dispersed across different geographies, they require robust collaboration tools to increase their productivity. In this regard, the systems are expected to emerge as an effective tool as they offer scalability, allowing companies to quickly add new features and integrate them with the existing enterprise applications. Besides, the solutions now come with analytics tools that provide insights into call durations, communication patterns, response times, etc. The advent of such new features and integration with advanced technologies is expected to accelerate digital transformation strategies in organizations, creating remunerative opportunities for the market.

Several market players are focusing on introducing solutions integrated with AI to cater to consumer demands effectively. For instance, in August 2023, Google LLC launched Duet AI assistant across its Workspace apps, comprising Gmail, Slides, Drive, Docs, etc. This new AI tool comes with various innovative features. It can turn Google Docs outline into Slides or create a chart using the data in a spreadsheet. Duet can also serve as a creative tool by allowing users to write an email response, check grammar, and generate images. It also provides AI-based lighting and sound tweaks, as well as automated meeting summaries.

Unified Communication As A Service Market Report Highlights:

  • Based on deployment, the public cloud segment accounted for the highest market share in 2022. The growth can be attributed to the rise in the IoT, edge computing, growing use of real-time analytics, rise in consumption of big data, and increasing digital transformation among end-use industries such as BFSI, IT & telecom, and manufacturing, among others
  • Based on industry vertical, the healthcare segment accounted for the largest market share in 2022. Leveraging UCaaS technologies such as messaging, video conferencing, and cloud-based telephony can access critical healthcare data in real time. Governments of several regions are testing telemedicine to provide affordable remote patient care, providing opportunities for UCaaS providers
  • UCaaS solutions integrate with top third-party healthcare applications, allowing for compliant data sharing. This allows providers to securely share and update Electronic Health Records (EHRs) from anywhere
  • The integration of various communication channels, such as voice, video, and messaging, into a single platform to improve productivity and streamline communication across businesses has created ample growth opportunities for unified communication as a service industry

Table of Contents

Chapter 1 Methodology And Scope

  • 1.1 Market Segmentation & Scope
  • 1.2 Market Definitions
  • 1.3 Information Procurement
    • 1.3.1 Information Analysis
    • 1.3.2 Market Formulation & Data Visualization
    • 1.3.3 Data Validation & Publishing
  • 1.4 Research Scope And Assumptions
    • 1.4.1 List Of Data Sources

Chapter 2 Executive Summary

  • 2.1 Market Snapshot
  • 2.2 Segment Snapshot (1/2)
  • 2.3 Segment Snapshot (2/2)
  • 2.4 Competitive Landscape Snapshot

Chapter 3 Market Variables, Trends & Scope

  • 3.1 Market Lineage Outlook
  • 3.2 Industry Value Chain Analysis
  • 3.3 Market Dynamics
    • 3.3.1 Market Driver Analysis
    • 3.3.2 Market Restraint Analysis
    • 3.3.3 Market Opportunity Analysis
  • 3.4 Industry Analysis Tools
    • 3.4.1 Porter's Analysis
    • 3.4.2 Macroeconomic Analysis
  • 3.5 Unified Communication as a Service Market - Covid-19 Impact Analysis
  • 3.6 Unified Communication as a Service Market - Technology Landscape

Chapter 4 Deployment Estimates and Trend Analysis

  • 4.1 Market Size Estimates & Forecasts and Trend Analysis, 2018 - 2030 (USD Billion)
  • 4.2 Deployment Movement Analysis & Market Share, 2022 & 2030
  • 4.3 Unified Communication as a Service Market Estimates & Forecast, By Deployment (USD Billion)
    • 4.3.1 Public Cloud
    • 4.3.2 Private Cloud

Chapter 5 Industry Vertical Channel Estimates and Trend Analysis

  • 5.1 Market Size Estimates & Forecasts and Trend Analysis, 2018 - 2030 (USD Billion)
  • 5.2 Industry Vertical Movement Analysis & Market Share, 2022 & 2030
  • 5.3 Unified Communication as a Service Market Estimates & Forecast, By Industry Vertical (USD Billion)
    • 5.3.1 Automotive
    • 5.3.2 Education
    • 5.3.3 Healthcare
    • 5.3.4 Bfsi
    • 5.3.5 Hospitality
    • 5.3.6 Real Estate
    • 5.3.7 Legal
    • 5.3.8 It & Telecom
    • 5.3.9 Others

Chapter 6 Regional Estimates & Trend Analysis

  • 6.1 Unified Communication as a Service Market By Region, 2022 & 2030
  • 6.2 North America
    • 6.2.1 North America Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.2.2 U.S.
      • 6.2.2.1 U.S. Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Biilion)
    • 6.2.3 Canada
      • 6.2.3.1 Canada Unified Communication as a Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
  • 6.3 Europe
    • 6.3.1 Europe Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.3.2 Germany
      • 6.3.2.1 Germany Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.3.3 UK
      • 6.3.3.1 UK Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
  • 6.4 Asia Pacific
    • 6.4.1 Asia Pacific Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.4.2 China
      • 6.4.2.1 China Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.4.3 India
      • 6.4.3.1 India Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.4.4 Japan
      • 6.4.4.1 Japan Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.4.4 South Korea
      • 6.4.4.1 South Korea Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.4.4 Australia
      • 6.4.4.1 Australia Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.4.4 New Zealand
      • 6.4.4.1 New Zealand Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
  • 6.5 Latin America
    • 6.5.1 Latin America Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.5.2 Brazil
      • 6.5.2.1 Brazil Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.5.3 Mexico
      • 6.5.3.1 Mexico Unified Communication as a Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
  • 6.6 Middle East & Africa (MEA)
    • 6.6.1 MEA Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)

Chapter 7 Unified Communication As A Service - Competitive Landscape

  • 7.1 Key Participants
    • 7.1.1 8x8 Inc.
    • 7.1.2 Ale International
    • 7.1.3 Avaya Llc
    • 7.1.4 Cisco Systems Inc.
    • 7.1.5 Fuze Inc.
    • 7.1.6 Ibm Corporation
    • 7.1.7 Mitel Network Corporation
    • 7.1.8 Nec Corporation
    • 7.1.9 Ringcentral Inc.
    • 7.1.10 Verizon
  • 7.2 Recent Development & Impact Analysis, By Key Market Participants
  • 7.3 Company Categorization
  • 7.4 Participant's Overview
  • 7.5 Financial Performance
  • 7.6 Product Benchmarking
  • 7.7 Company Heat Map Analysis
  • 7.8 Company Market Positioning
  • 7.9 Company Market Share Analysis, 2022
  • 7.10 Strategy Mapping
    • 7.10.1 Partnership
    • 7.10.2 Merger & Acquisition
    • 7.10.3 New Product/Feature Launch
    • 7.10.4 Expansion
    • 7.10.5 Contracts

List of Tables

  • Table 1 Key market driver impact
  • Table 2 Key market restraint/challenge impact
  • Table 3 Key market opportunity impact
  • Table 4 Global Unified communication as a service market revenue estimates and forecast, by deployment, 2018 - 2030 (USD Billion)
  • Table 5 Global Unified communication as a service market revenue estimates and forecast, by industry vertical, 2018 - 2030 (USD Billion)
  • Table 6 Company heat map analysis
  • Table 7 Key companies undergoing partnerships
  • Table 8 Key companies involved in merger & acquisition
  • Table 9 Key companies involved in new product/feature launch
  • Table 10 Key companies involved in expansions

List of Figures

  • Fig. 1 Unified Communication as a Service Market Segmentation
  • Fig. 2 Information procurement
  • Fig. 3 Data analysis models
  • Fig. 4 Market formulation and validation
  • Fig. 5 Data validating & publishing
  • Fig. 6 Market snapshot
  • Fig. 7 Segment snapshot (1/2)
  • Fig. 8 Segment snapshot (2/2)
  • Fig. 9 Industry snapshot
  • Fig. 10 Unified communication as a service market value, 2022 & 2030 (USD Billion)
  • Fig. 11 Value chain analysis
  • Fig. 12 Market dynamics
  • Fig. 13 Number of subscriptions for 5G across the globe, (Million units)
  • Fig. 14 Year-on-year enterprise public cloud adoption
  • Fig. 15 Unified communication as a service market: PORTER's analysis
  • Fig. 16 Unified communication as a service market: Macroeconomic analysis
  • Fig. 17 Unified communication as a service market, by deployment, key takeaways, 2018 - 2030 Revenue (USD Billion)
  • Fig. 18 Unified communication as a service market, by deployment: market share, 2022 & 2030
  • Fig. 19 Public Cloud market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 20 Private Cloud market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 21 Unified communication as a service market, by industry vertical, key takeaways, 2018 - 2030 Revenue (USD Billion)
  • Fig. 22 Unified communication as a service market, by industry vertical: market share, 2022 & 2030
  • Fig. 23 Automotive market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 24 Education market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 25 Healthcare market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 26 BFSI market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 27 Hospitality market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 28 Real Estate market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 29 Legal market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 30 IT & Telecom market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 31 Others market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 32 Unified communication as a service market by region, 2022 & 2030, Revenue (USD Billion)
  • Fig. 33 Regional marketplace: Key takeaways
  • Fig. 34 Regional marketplace: Key takeaways
  • Fig. 35 North America unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 36 U.S. unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 37 Canada unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 38 Europe unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 39 Germany unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 40 UK unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 41 Asia Pacific unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 42 China unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 43 India unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 44 Japan unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 45 Latin America unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 46 Brazil unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 47 Mexico unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 48 MEA unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 49 Key company categorization
  • Fig. 50 Company Market Positioning
  • Fig. 51 Company Market Share Analysis
  • Fig. 52 Strategy framework