市場調查報告書

Unified Communication as a Service(UCaaS)的全球市場:市場規模、佔有率、趨勢分析(2019年∼2025年)

Unified Communication as a Service Market Size, Share & Trends Analysis Report By Deployment (Public Cloud, Private Cloud), By Industry Vertical (Real Estate, Legal), By Region, And Segment Forecasts, 2019 - 2025

出版商 Grand View Research, Inc. 商品編碼 923728
出版日期 內容資訊 英文 100 Pages
商品交期: 2-3個工作天內
價格
Unified Communication as a Service(UCaaS)的全球市場:市場規模、佔有率、趨勢分析(2019年∼2025年) Unified Communication as a Service Market Size, Share & Trends Analysis Report By Deployment (Public Cloud, Private Cloud), By Industry Vertical (Real Estate, Legal), By Region, And Segment Forecasts, 2019 - 2025
出版日期: 2019年12月23日內容資訊: 英文 100 Pages
簡介

全球Unified Communication as a Service(UCaaS)市場在2019年∼2025年間,預測將以20.5%的年複合成長率發展,成長到977億美元的規模。對通訊領域中技術的發展,及流程簡單化及提高生產率的需求高漲等,創造市場機會。

本報告提供全球Unified Communication as a Service(UCaaS)市場調查,市場概要,各展開類型、產業領域、地區的市場規模的變化與預測,市場成長要素及阻礙因素,市場機會,市場佔有率,競爭情形,主要企業的簡介等全面性資訊。

目錄

第1章 調查方法與範圍

  • 調查方法
  • 調查範圍與假設
  • 對資料來源的清單

第2章 摘要整理

  • 產業概述主要的購買標準

第3章 市場變數、趨勢、範圍

  • 市場區隔
  • 市場規模與成長預測
  • 滲透與成長預測的製圖
  • 產業價值鏈分析
  • 市場動態
  • 市場佔有率分析
  • 技術形勢
  • 商務環境分析工具

第4章 Unified Communication as a Service(UCaaS)的全球市場:各部署類型

  • 市場規模:各部署類型(成果值、預測值)
  • 市場趨勢分析:各部署類型
    • 公共雲端
    • 私有雲端

第5章 Unified Communication as a Service(UCaaS)的全球市場:各產業領域

  • 市場規模:各產業領域(成果值、預測值)
  • 市場趨勢分析:各產業領域
    • 汽車
    • 教育
    • 醫療保健
    • 銀行、金融服務、保險
    • 飯店
    • 不動產
    • 法務
    • IT、通訊
    • 其他

第6章 Unified Communication as a Service(UCaaS)的全球市場:各地區

  • 市場規模:各地區(成果值、預測值)
  • 市場趨勢分析:各地區
  • 北美
    • 美國
    • 加拿大
  • 歐洲
    • 德國
    • 英國
  • 亞太地區
    • 中國
    • 印度
    • 日本
  • 南美
    • 巴西
    • 墨西哥
  • 中東、非洲

第7章 競爭情形

  • 8x8, Inc.
  • ALE International
  • Avaya Inc.
  • Cisco Systems Inc.
  • Fuze, Inc.
  • IBM Corporation
  • Mitel Networks Corp.
  • 日本電氣(NEC)
  • RingCentral, Inc.
  • Verizon Communications Inc.
目錄
Product Code: GVR-4-68038-155-9

The global unified communication as a service market size is anticipated to reach USD 97.7 billion by 2025, exhibiting a CAGR of 20.5% over the forecast period, according to a new report by Grand View Research, Inc. Technological proliferation in the communication sector is expected to offer growth opportunities over the forecast period. Artificial Intelligence (AI) and Machine Learning (ML) capabilities are expected to change the workforce dynamics, thereby replacing the enterprise voice calls with virtual assistants and bots.

The rapid adoption of AI-enabled communication solutions is paving the way towards an increasingly connected future. These solutions assist professionals to simplify the workflow process by allowing machines to interpret data, analyze information, and guide them to make better decisions. For instance, Amazon, Inc., launched Chime, a cloud-based unified communication solution for meetings, video conferencing, and business calls. The increasing need to enhance business productivity by simplifying processes is expected to trigger the demand for solutions with respect to unified communication as a service.

The growing adoption of hybrid cloud solutions among organizations to prioritize and bifurcate company data has provided new opportunities for service providers to transition towards offering hybrid cloud solutions. Hybrid cloud allows companies to leverage the benefits of both cloud and on-premise infrastructure when planning to migrate to the cloud seamlessly. Additionally, the hybrid cloud also helps organizations to leverage existing infrastructure, thus offering cost-saving opportunities.

Having realized the increased benefits of UCaaS solutions, enterprises are integrating the solution with various social media platforms to understand the customer's needs better and foster better customer relationships. Moreover, social media bots can also be integrated to address customer queries and get quick responses. Apart from the customer point of view, unified communication as a service can be leveraged with social media's real-time features to ensure employee connectivity in remote locations for easier and efficient collaboration and engagement.

Healthcare has emerged as one of the promising sectors, which has opened new growth avenues in terms of growth and transformation. The digital transformation of the healthcare sector is expected to create a strategic approach in adopting solutions with respect to unified communication as a service, to improve the patient experience. The integration of UCaaS with healthcare sector-specific tools such as emergency paging, nurse call systems, and the patient-record system helps healthcare professionals in making quick decisions. Furthermore, the adoption of UCaaS ensures secure and efficient co-ordination amongst hospital staff, which is essential for patient well-being in critical situations, thus promoting market growth.

Further key findings from the report suggest:

  • Private cloud is expected to be the fastest-growing segment over the forecast period. The growth can be attributed to greater reliability, security, and more control offered by private cloud in the data center
  • The healthcare segment is expected to witness the highest CAGR over the forecast period owing to rising expectations of patients and staff to facilitate modern and effective communication
  • The Asia-Pacific region is expected to dominate the market over the forecast period. The introduction of 5G in the region has expanded revenue opportunities through faster data processing and communication
  • Key players in the unified communication as a service market are 8x8 Inc.; Amazon.com, Inc.; Avaya Inc.; CenturyLink, Inc.; Cisco Systems, Inc.; and Fuze, Inc.

Table of Contents

Chapter 1 Methodology and Scope

  • 1.1 Research Methodology
  • 1.2 Research Scope and Assumptions
  • 1.3 List to Data Sources

Chapter 2 Executive Summary

  • 2.1 Unified Communication as a Service - Industry Snapshot & Key Buying Criteria, 2014 - 2025

Chapter 3 Market Variables, Trends & Scope

  • 3.1 Market Segmentation
  • 3.2 Market Size and Growth Prospects
  • 3.3 Penetration & Growth Prospect Mapping
  • 3.4 Industry Value Chain Analysis
  • 3.5 Market Dynamics
    • 3.5.1 Market Driver Analysis
      • 3.5.1.1 Pay-as-you-go model for end users
      • 3.5.1.2 Technological proliferation in Ucaas systemS
      • 3.5.1.3 The rise of cloud and as-a-service models
    • 3.5.2 Market Restraint Analysis
      • 3.5.2.1 Security concerns associated with Ucaas system
      • 3.5.2.2 Lack of Interoperability
  • 3.6 Market Share Analysis, 2018
  • 3.7 Technological Landscape
  • 3.8 Business Environmental Analysis Tools
    • 3.8.1 Porter's Five Forces Analysis
    • 3.8.2 PEST Analysis

Chapter 4 Unified Communication as a Services Deployment Estimates & Trend Analysis

  • 4.1 Market Size Estimates & Forecasts and Trend Analysis, 2014 - 2025 (USD Billion)
  • 4.2 Unified Communication as a Service Market: Deployment Movement Analysis
    • 4.2.1 Public Cloud
      • 4.2.1.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)
    • 4.2.2 Private Cloud
      • 4.2.2.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)

Chapter 5 Unified Communication as a Services Industry Vertical Estimates & Trend Analysis

  • 5.1 Market Size Estimates & Forecasts and Trend Analysis, 2014 - 2025 (USD Billion)
  • 5.2 UCaaS Market: Industry Vertical Movement Analysis
    • 5.2.1 Automotive
      • 5.2.1.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)
    • 5.2.2 Education
      • 5.2.2.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)
    • 5.2.3 Healthcare
      • 5.2.3.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)
    • 5.2.4 BFSI
      • 5.2.4.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)
    • 5.2.5 Hospitality
      • 5.2.5.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)
    • 5.2.6 Real Estate
      • 5.2.6.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)
    • 5.2.7 Legal
      • 5.2.7.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)
    • 5.2.8 IT & Telecom
      • 5.2.8.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)
    • 5.2.9 Others
      • 5.2.9.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)

Chapter 6 Regional Estimates & Trend Analysis

  • 6.1 Market Size Estimates & Forecasts and Trend Analysis, 2014 - 2025 (USD Billion)
  • 6.2 UCaaS Market Share by Region, 2018 & 2025
  • 6.3 North America
    • 6.3.1 North America UCaaS Market, By Deployment, 2014 - 2025 (USD Billion)
    • 6.3.2 North America UCaaS Market, By Industry Vertical, 2014 - 2025 (USD Billion)
    • 6.3.3 U.S.
      • 6.3.3.1 U.S. UCaaS Market by Deployment, 2014 - 2025 (USD Billion)
      • 6.3.3.2 U.S. UCaaS Market by Industry Vertical, 2014 - 2025 (USD Billion)
    • 6.3.4 Canada
      • 6.3.4.1 Canada UCaaS Market by Deployment, 2014 - 2025 (USD Billion)
      • 6.3.4.2 Canada UCaaS Market by Industry Vertical, 2014 - 2025 (USD Billion)
  • 6.4 Europe
    • 6.4.1 Europe UCaaS Market, By Deployment, 2014 - 2025 (USD Billion)
    • 6.4.2 Europe UCaaS Market, By Industry Vertical, 2014 - 2025 (USD Billion)
    • 6.4.3 Germany
      • 6.4.3.1 Germany UCaaS Market by Deployment, 2014 - 2025 (USD Billion)
      • 6.4.3.2 Germany UCaaS Market by Industry Vertical, 2014 - 2025 (USD Billion)
    • 6.4.4 U.K.
      • 6.4.4.1 U.K. UCaaS Market by Deployment, 2014 - 2025 (USD Billion)
      • 6.4.4.2 U.K. UCaaS Market by Industry Vertical, 2014 - 2025 (USD Billion)
  • 6.5 Asia Pacific
    • 6.5.1 Asia Pacific UCaaS Market, By Deployment, 2014 - 2025 (USD Billion)
    • 6.5.2 Asia Pacific UCaaS Market, By Industry Vertical, 2014 - 2025 (USD Billion)
    • 6.5.3 China
      • 6.5.3.1 China UCaaS Market by Deployment, 2014 - 2025 (USD Billion)
      • 6.5.3.2 China UCaaS Market by Industry Vertical, 2014 - 2025 (USD Billion)
    • 6.5.4 India
      • 6.5.4.1 India UCaaS Market by Deployment, 2014 - 2025 (USD Billion)
      • 6.5.4.2 India UCaaS Market by Industry Vertical, 2014 - 2025 (USD Billion)
    • 6.5.5 Japan
      • 6.5.5.1 Japan UCaaS Market by Deployment, 2014 - 2025 (USD Billion)
      • 6.5.5.2 Japan UCaaS Market by Industry Vertical, 2014 - 2025 (USD Billion)
  • 6.6 Latin America
    • 6.6.1 Latin America UCaaS Market, By Deployment, 2014 - 2025 (USD Billion)
    • 6.6.2 Latin America UCaaS Market, By Industry Vertical, 2014 - 2025 (USD Billion)
    • 6.6.3 Brazil
      • 6.6.3.1 Brazil UCaaS Market by Deployment, 2014 - 2025 (USD Billion)
      • 6.6.3.2 Brazil UCaaS Market by Industry Vertical, 2014 - 2025 (USD Billion)
    • 6.6.4 Mexico
      • 6.6.4.1 Mexico UCaaS Market by Deployment, 2014 - 2025 (USD Billion)
      • 6.6.4.2 Mexico UCaaS Market by Industry Vertical, 2014 - 2025 (USD Billion)
  • 6.7 MEA
    • 6.7.1 MEA UCaaS Market, By Deployment, 2014 - 2025 (USD Billion)
    • 6.7.2 MEA UCaaS Market, By Industry Vertical, 2014 - 2025 (USD Billion)

Chapter 7 Competitive Landscape

  • 7.1 8x8, Inc.
    • 7.1.1 Company overview
    • 7.1.2 Financial performance
    • 7.1.3 Product benchmarking
    • 7.1.4 Recent developments
  • 7.2 ALE International
    • 7.2.1 Company overview
    • 7.2.2 Financial overview
    • 7.2.3 Product benchmarking
    • 7.2.4 Recent developments
  • 7.3 Avaya Inc.
    • 7.3.1 Company overview
    • 7.3.2 Financial overview
    • 7.3.3 Product benchmarking
    • 7.3.4 Recent developments
  • 7.4 Cisco Systems Inc.
    • 7.4.1 Company overview
    • 7.4.2 Financial overview
    • 7.4.3 Product benchmarking
    • 7.4.4 Recent developments
  • 7.5 Fuze, Inc.
    • 7.5.1 Company overview
    • 7.5.2 Product benchmarking
    • 7.5.3 Recent developments
  • 7.6 IBM Corporation
    • 7.6.1 Company overview
    • 7.6.2 Financial overview
    • 7.6.3 Product benchmarking
    • 7.6.4 Recent developments
  • 7.7 Mitel Networks Corp.
    • 7.7.1 Company overview
    • 7.7.2 Financial overview
    • 7.7.3 Product benchmarking
    • 7.7.4 Recent developments
  • 7.8 NEC Corporation
    • 7.8.1 Company overview
    • 7.8.2 Financial overview
    • 7.8.3 Product benchmarking
    • 7.8.4 Recent developments
  • 7.9 RingCentral, Inc.
    • 7.9.1 Company overview
    • 7.9.2 Financial overview
    • 7.9.3 Prouct benchmarking
    • 7.9.4 Recent developments
  • 7.10 Verizon Communications Inc.
    • 7.10.1 company overview
    • 7.10.2 Financial overview
    • 7.10.3 Product benchmarking
    • 7.10.4 Recent developments

List of Tables

  • Table 1 UCaaS market estimates & forecasts, 2014 - 2025 (USD Billion)
  • Table 2 UCaaS market estimates and forecasts by region, 2014 - 2025 (USD Billion)
  • Table 3 UCaaS market estimates and forecasts by deployment, 2014 - 2025 (USD Billion)
  • Table 4 UCaaS market estimates and forecasts by industry vertical, 2014 - 2025 (USD Billion)
  • Table 5 Unified communications - Key market driver impact
  • Table 6 RingCentral, Inc. multiple tiered pricing structure
  • Table 7 Comparative UCaaS Pricing
  • Table 8 Public cloud UCaaS market estimates and forecasts by region, 2014 - 2025 (USD Billion)
  • Table 9 Private cloud UCaaS market estimates and forecasts by region, 2014 - 2025 (USD Billion)
  • Table 10 Global UCaaS market in automotive industry by region, 2014 - 2025 (USD Billion)
  • Table 11 Global UCaaS market in education industry by region, 2014 - 2025 (USD Billion)
  • Table 12 Global UCaaS market in healthcare industry by region, 2014 - 2025 (USD Billion)
  • Table 13 Global UCaaS market in BFSI industry by region, 2014 - 2025 (USD Billion)
  • Table 14 Global UCaaS market in hospitality industry by region, 2014 - 2025 (USD Billion)
  • Table 15 Global UCaaS market in real estate industry by region, 2014 - 2025 (USD Billion)
  • Table 16 Global UCaaS market in legal industry by region, 2014 - 2025 (USD Billion)
  • Table 17 Global UCaaS market in IT & telecom industry by region, 2014 - 2025 (USD Billion)
  • Table 18 Global UCaaS market in others industry by region, 2014 - 2025 (USD Billion)
  • Table 19 North America UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Table 20 North America UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Table 21 U.S. UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Table 22 U.S. UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Table 23 Canada UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Table 24 Canada UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Table 25 Europe UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Table 26 Europe UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Table 27 Germany UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Table 28 Germany UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Table 29 U.K. UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Table 30 U.K. UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Table 31 Asia Pacific UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Table 32 Asia Pacific UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Table 33 China UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Table 34 China UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Table 35 India UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Table 36 India UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Table 37 Japan UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Table 38 Japan UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Table 39 Latin America UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Table 40 Latin America UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Table 41 Brazil UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Table 42 Brazil UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Table 43 Mexico UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Table 44 Mexico UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Table 45 MEA UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Table 46 MEA UCaaS market by industry vertical, 2014 - 2025 (USD Billion)

List of Figures

  • Fig. 1 Industry Snapshot - Unified Communication as a Service
  • Fig. 2 UCaaS market segmentation & Scope
  • Fig. 3 UCaaS market size and growth prospect
  • Fig. 4 Penetration & growth prospect mapping
  • Fig. 5 Industry value chain analysis
  • Fig. 6 Market dynamics
  • Fig. 7 Market share analysis, 2018
  • Fig. 8 Porter's five forces analysis
  • Fig. 9 PEST analysis
  • Fig. 10 UCaaS market: Deployment movement analysis
  • Fig. 11 Global public cloud UCaaS market, 2014 - 2025 (USD Billion)
  • Fig. 12 Global private cloud UCaaS market, 2014 - 2025 (USD Billion)
  • Fig. 13 UCaaS market: Industry vertical movement analysis
  • Fig. 14 Global UCaaS market in automotive industry, 2014 - 2025 (USD Billion)
  • Fig. 15 Global UCaaS market in education industry, 2014 - 2025 (USD Billion)
  • Fig. 16 Global UCaaS market in healthcare industry, 2014 - 2025 (USD Billion)
  • Fig. 17 Global UCaaS market in BFSI industry, 2014 - 2025 (USD Billion)
  • Fig. 18 Global UCaaS market in hospitality industry, 2014 - 2025 (USD Billion)
  • Fig. 19 Global UCaaS market in real estate industry, 2014 - 2025 (USD Billion)
  • Fig. 20 Global UCaaS market in legal industry, 2014 - 2025 (USD Billion)
  • Fig. 21 Global UCaaS market in IT & telecom industry, 2014 - 2025 (USD Billion)
  • Fig. 22 Global UCaaS market in others industry, 2014 - 2025 (USD Billion)
  • Fig. 23 Regional outlook, 2018 & 2025
  • Fig. 24 North America UCaaS market, 2014 - 2025 (USD Billion)
  • Fig. 25 North America UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Fig. 26 North America UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Fig. 27 U.S. UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Fig. 28 U.S. UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Fig. 29 Canada UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Fig. 30 Canada UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Fig. 31 Europe UCaaS market, 2014 - 2025 (USD Billion)
  • Fig. 32 Europe UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Fig. 33 Europe UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Fig. 34 Germany UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Fig. 35 Germany UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Fig. 36 U.K. UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Fig. 37 U.K. UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Fig. 38 Asia Pacific UCaaS market, 2014 - 2025 (USD Billion)
  • Fig. 39 Asia Pacific UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Fig. 40 Asia Pacific UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Fig. 41 China UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Fig. 42 China UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Fig. 43 India UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Fig. 44 India UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Fig. 45 Japan UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Fig. 46 Japan UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Fig. 47 Latin America UCaaS market, 2014 - 2025 (USD Billion)
  • Fig. 48 Latin America UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Fig. 49 Latin America UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Fig. 50 Brazil UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Fig. 51 Brazil UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Fig. 52 Mexico UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Fig. 53 Mexico UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
  • Fig. 54 MEA UCaaS market, 2014 - 2025 (USD Billion)
  • Fig. 55 MEA UCaaS market by deployment, 2014 - 2025 (USD Billion)
  • Fig. 56 MEA UCaaS market by industry vertical, 2014 - 2025 (USD Billion)