表紙
市場調查報告書

客服中心軟體的全球市場 - 規模·佔有率·趨勢分析

Contact Center Software Market Size, Share & Trends Analysis Report By Solution (Automatic Call Distribution, Call Recording), By Service, By Deployment, By Enterprise Size, By End Use, By Region, And Segment Forecasts, 2020 - 2027

出版商 Grand View Research, Inc. 商品編碼 682135
出版日期 內容資訊 英文 170 Pages
商品交期: 2-3個工作天內
價格
客服中心軟體的全球市場 - 規模·佔有率·趨勢分析 Contact Center Software Market Size, Share & Trends Analysis Report By Solution (Automatic Call Distribution, Call Recording), By Service, By Deployment, By Enterprise Size, By End Use, By Region, And Segment Forecasts, 2020 - 2027
出版日期: 2020年02月25日內容資訊: 英文 170 Pages
簡介

本報告提供全球客服中心軟體市場相關調查分析,提供市場概要,各市場區隔的市場分析,競爭情形,主要企業等相關的系統性資訊。

目錄

第1章 調查方法

第2章 摘要整理

第3章 客服中心軟體產業預測

  • 市場區隔·範圍
  • 市場規模·成長預測
  • 價值鏈分析
  • 市場動態
  • 普及率·成長預測製圖
  • 企業的市場佔有率分析
  • 波特的五力分析
  • PESTEL分析
  • 市場分析

第4章 客服中心軟體:各解決方案預測

  • 市場佔有率
  • 來電自動分配 (ACD)
  • 通話錄音
  • 電腦語音通信整合 (CTI)
  • 顧客合作
  • 撥號器
  • 自動語音應答 (IVR)
  • 匯報·分析
  • 人力資源優化 (WFO)
  • 其他

第5章 客服中心軟體:各類服務預測

  • 市場佔有率
  • 整合·展開
  • 支援·維護
  • 訓練·諮詢
  • 管理服務

第6章 客服中心軟體:各部署預測

  • 市場佔有率
  • 託管
  • 內部部署

第7章 客服中心軟體:不同企業規模預測

  • 市場佔有率
  • 大企業
  • 中小企業

第8章 客服中心軟體:各最終用途預測

  • 市場佔有率
  • BFSI
  • 消費品·零售
  • 政府
  • 醫療
  • IT·通訊
  • 旅遊、飯店
  • 其他

第9章 客服中心軟體:各地區的預測

  • 市場佔有率
  • 北美
  • 歐洲
  • 亞太地區
  • 南美
  • 中東·非洲

第10章 企業簡介

  • Alcatel Lucent Enterprise
  • Avaya Inc.
  • Cisco Systems, Inc.
  • Enghouse Interactive Inc.
  • Five9, Inc.
  • Genesys
  • Microsoft Corporation
  • 日本電氣
  • SAP SE
  • Unify Inc.
  • 有力的市場企業清單

本網頁內容可能與最新版本有所差異。詳細情況請與我們聯繫。

目錄
Product Code: GVR-2-68038-400-0

The global contact center software market size is expected to reach USD 72.3 billion by 2027, registering a CAGR of 19.7% over the forecast period, according to a new report by Grand View Research, Inc. The increasing consumer base and high adoption rate of cloud-based services, social media, and mobile analytics among various industry sectors is projected to boost market growth. Also, the demand for improved omnichannel experiences and technological advancements in communication services are expected to drive market growth.

Factors such as increasing advancements in artificial intelligence (AI) and its application in business analytics are expected to accelerate market growth over the forecast period. Rapid technological advancements have resulted in introduction of the Business Process Automation, thereby, reducing the workload of customer care representatives. The availability of interactive voice response (IVR) and automatic call distribution (ACD) software has further resulted in an increase in productivity of customer-centric organizations.

The increased adoption of cloud-based contact center services has empowered organizations in reinforcing the security of customers' confidential information through web security and centralized database. Additionally, cloud-based contact center services provide multiple customer point of contact, which allow access to the necessary data from anywhere and at any time across the globe. Cloud-based contact center services easily integrate with AI, machine learning, omnichannel, and various analytical tools, subsequently opening up ways for an organization to advance technologically.

With the competition intensifying over the years, it has become crucial for organizations to maintain stable and consistent relationships with their customers and ensure customer loyalty. Various companies are extensively adopting contact center software in order to improve customer satisfaction levels and their experience over the inquiry call. With the help of contact center software, customer care executives are finding it easier to build a deeper relationship with customers, which helps provide long term value for the business.

Further key findings from the report suggest:

The contact center software market is expected to witness remarkable growth over the forecast period, owing to the significant demand for cloud-based technology and need for enhanced levels of customer satisfaction

The customer collaboration segment is projected to witness the highest CAGR over the forecast period, due to the growing use of the solution for engaging customers through social media platforms

The Interactive Voice Response (IVR) software segment is expected to hold the largest market share in 2027, owing to features such as reduced amount of call drops and better customer satisfaction levels

Technical advancements in communication and collaboration application result in an increased demand for training and consulting services, as professionals and customers are required to be trained to understand and get knowledge about new applications

The hosted deployment segment is expected to witness increased demand over the forecast period on account of benefits such as ease of deployment, improved accessibility anywhere anytime, and simplicity in integration with other systems

Numerous large enterprises have adopted contact center solutions to efficiently manage the vast database of customers; thereby driving the demand for these solutions in large enterprises over the forecast period

The demand for contact center software and services in the retail segment is driven by the rising need among organizations to ensure satisfaction of customers and overcome challenges involved in customer retention processes

The Asia Pacific regional market is projected to witness considerable growth over the forecast period, owing to the rapid digitization and industrialization initiatives undertaken by the government in this region

The major players operating in the market include Avaya, Inc.; SAP SE; Enghouse Interactive; Five9, Inc.; Mitel Corporation; Alcatel Lucent Enterprise; Cisco Systems; and Unify, Inc.

Table of Contents

Chapter 1 Methodology and Scope

  • 1.1 Research Methodology
  • 1.2 Research Scope and Assumptions
  • 1.3 List of Data Sources

Chapter 2 Executive Summary

  • 2.1 Contact Center Software Market - Industry Snapshot & Key Buying Criteria, 2016 - 2027
  • 2.2 Global Contact Center Software Market, 2016 - 2027 (USD Million)
    • 2.2.1 Global contact center software market, by region, 2016 - 2027
    • 2.2.2 Global contact center software market, by solution, 2016 - 2027
    • 2.2.3 Global contact center software market, by service, 2016 - 2027
    • 2.2.4 Global contact center software market, by deployment, 2016 - 2027
    • 2.2.5 Global contact center software market, by enterprise size, 2016 - 2027
    • 2.2.6 Global contact center software market, by end use, 2016 - 2027

Chapter 3 Contact Center Software Industry Outlook

  • 3.1 Market Segmentation and Scope
  • 3.2 Market Size & Growth Prospects
  • 3.3 Contact Center Software Market - Value Chain Analysis
    • 3.3.1 Vendor landscape
  • 3.4 Contact Center Software Market - Market Dynamics
    • 3.4.1 Market driver analysis
      • 3.4.1.1 Increasing demand for the automation of contact center solutions
      • 3.4.1.2 Growing emphasis on enhancing customer experience through omnichannel solutions
      • 3.4.1.3 Surging adoption of cloud-based contact centers
    • 3.4.2 Market challenges analysis
      • 3.4.2.1 Inability to achieve higher Average Speed of Answer (ASA) and low First Call Resolution (FCA)
  • 3.5 Penetration and Growth Prospect Mapping
  • 3.6 Contact Center Software Market - Company Market Share Analysis, 2019
  • 3.7 Contact Center Software Market - Porter's Five Forces Analysis
  • 3.8 Contact Center Software Market - PESTEL Analysis
  • 3.9 Global Contact Center Market Analysis
    • 3.9.1 Global number of contact centers, 2016 - 2027
    • 3.9.2 Global number of contact centers, by region, 2016 - 2027
    • 3.9.3 Global number of agent positions, 2016 - 2027 (Million)
    • 3.9.4 Global number of agent positions, by region, 2016 - 2027 (Million)
    • 3.9.5 List of prominent players across the globe
      • 3.9.5.1 North America
      • 3.9.5.2 Europe
      • 3.9.5.3 Asia Pacific
      • 3.9.5.4 Latin America
      • 3.9.5.5 MEA
    • 3.9.6 Global contact centers with 1000+ agents size (2019)

Chapter 4 Contact Center Software Solution Outlook

  • 4.1 Contact Center Software Market Share By Solution, 2019
  • 4.2 Automatic Call Distribution (ACD)
    • 4.2.1 ACD contact center software market, 2016 - 2027
  • 4.3 Call Recording
    • 4.3.1 Call recording contact center software market, 2016 - 2027
  • 4.4 Computer Telephony Integration (CTI)
    • 4.4.1 CTI contact center software market, 2016 - 2027
  • 4.5 Customer Collaboration
    • 4.5.1 Customer collaboration contact center software market, 2016 - 2027
  • 4.6 Dialer
    • 4.6.1 Dialer contact center software market, 2016 - 2027
  • 4.7 Interactive Voice Responses (IVR)
    • 4.7.1 IVR contact center software market, 2016 - 2027
  • 4.8 Reporting & Analytics
    • 4.8.1 Reporting & analytics contact center software market, 2016 - 2027
  • 4.9 Workforce Optimization
    • 4.9.1 Workforce optimization contact center software market, 2016 - 2027
  • 4.10 Others
    • 4.10.1 Other contact center software market, 2016 - 2027

Chapter 5 Contact Center Software Service Outlook

  • 5.1 Contact Center Software Market Share By Service, 2019
  • 5.2 Integration & Deployment
    • 5.2.1 Integration & deployment service in contact center software market, 2016 - 2027
  • 5.3 Support & Maintenance
    • 5.3.1 Support & maintenance service in contact center software market, 2016 - 2027
  • 5.4 Training & Consulting
    • 5.4.1 Training & consulting service in contact center software market, 2016 - 2027
  • 5.5 Managed Services
    • 5.5.1 Managed services in contact center software market, 2016 - 2027

Chapter 6 Contact Center Software Deployment Outlook

  • 6.1 Contact Center Software Market Share By Deployment, 2019
  • 6.2 Hosted
    • 6.2.1 Hosted contact center software market, 2016 - 2027
  • 6.3 On-premise
    • 6.3.1 On-premise contact center software market, 2016 - 2027

Chapter 7 Contact Center Software Enterprise Size Outlook

  • 7.1 Contact Center Software Market Share By Enterprise Size, 2019
  • 7.2 Large Enterprise
    • 7.2.1 Contact center software market for large enterprise, 2016 - 2027
  • 7.3 Small & Medium Enterprise
    • 7.3.1 Contact center software market for small & medium enterprise, 2016 - 2027

Chapter 8 Contact Center Software End Use Outlook

  • 8.1 Contact Center Software Market Share By End Use, 2019
  • 8.2 BFSI
    • 8.2.1 Contact center software market in BFSI, 2016 - 2027
  • 8.3 Consumer Goods & Retail
    • 8.3.1 Contact center software market in consumer goods & retail, 2016 - 2027
  • 8.4 Government
    • 8.4.1 Contact center software market in government, 2016 - 2027
  • 8.5 Healthcare
    • 8.5.1 Contact center software market in healthcare, 2016 - 2027
  • 8.6 IT & Telecom
    • 8.6.1 Contact center software market in IT & telecom, 2016 - 2027
  • 8.7 Travel & Hospitality
    • 8.7.1 Contact center software market in manufacturing, 2016 - 2027
  • 8.8 Others
    • 8.8.1 Contact center software market in other end use, 2016 - 2027

Chapter 9 Contact Center Software Regional Outlook

  • 9.1 Contact Center Software Market Share By Region, 2019
  • 9.2 North America
    • 9.2.1 North America contact center software market, 2016 - 2027
    • 9.2.2 North America contact center software market, by solution, 2016 - 2027
    • 9.2.3 North America contact center software market, by service, 2016 - 2027
    • 9.2.4 North America contact center software market, by deployment, 2016 - 2027
    • 9.2.5 North America contact center software market, by enterprise size, 2016 - 2027
    • 9.2.6 North America contact center software market, by end use, 2016 - 2027
    • 9.2.7 U.S.
      • 9.2.7.1 U.S. contact center software market, 2016 - 2027
      • 9.2.7.2 U.S. contact center software market, by solution, 2016 - 2027
      • 9.2.7.3 U.S. contact center software market, by service, 2016 - 2027
      • 9.2.7.4 U.S. contact center software market, by deployment, 2016 - 2027
      • 9.2.7.5 U.S. contact center software market, by enterprise size, 2016 - 2027
      • 9.2.7.6 U.S. contact center software market, by end use, 2016 - 2027
    • 9.2.8 Canada
      • 9.2.8.1 Canada contact center software market, 2016 - 2027
      • 9.2.8.2 Canada contact center software market, by solution, 2016 - 2027
      • 9.2.8.3 Canada contact center software market, by service, 2016 - 2027
      • 9.2.8.4 Canada contact center software market, by deployment, 2016 - 2027
      • 9.2.8.5 Canada contact center software market, by enterprise size, 2016 - 2027
      • 9.2.8.6 Canada contact center software market, by end use, 2016 - 2027
  • 9.3 Europe
    • 9.3.1 Europe contact center software market, 2016 - 2027
    • 9.3.2 Europe contact center software market, by solution, 2016 - 2027
    • 9.3.3 Europe contact center software market, by service, 2016 - 2027
    • 9.3.4 Europe contact center software market, by deployment, 2016 - 2027
    • 9.3.5 Europe contact center software market, by enterprise size, 2016 - 2027
    • 9.3.6 Europe contact center software market, by end use, 2016 - 2027
    • 9.3.7 Germany
      • 9.3.7.1 Germany contact center software market, 2016 - 2027
      • 9.3.7.2 Germany contact center software market, by solution, 2016 - 2027
      • 9.3.7.3 Germany contact center software market, by service, 2016 - 2027
      • 9.3.7.4 Germany contact center software market, by deployment, 2016 - 2027
      • 9.3.7.5 Germany contact center software market, by enterprise size, 2016 - 2027
      • 9.3.7.6 Germany contact center software market, by end use, 2016 - 2027
    • 9.3.8 U.K.
      • 9.3.8.1 U.K. contact center software market, 2016 - 2027
      • 9.3.8.2 U.K. contact center software market, by solution, 2016 - 2027
      • 9.3.8.3 U.K. contact center software market, by service, 2016 - 2027
      • 9.3.8.4 U.K. contact center software market, by deployment, 2016 - 2027
      • 9.3.8.5 U.K. contact center software market, by enterprise size, 2016 - 2027
      • 9.3.8.6 U.K. contact center software market, by end use, 2016 - 2027
    • 9.3.9 Spain
      • 9.3.9.1 Spain contact center software market, 2016 - 2027
      • 9.3.9.2 Spain contact center software market, by solution, 2016 - 2027
      • 9.3.9.3 Spain contact center software market, by service, 2016 - 2027
      • 9.3.9.4 Spain contact center software market, by deployment, 2016 - 2027
      • 9.3.9.5 Spain contact center software market, by enterprise size, 2016 - 2027
      • 9.3.9.6 Spain contact center software market, by end use, 2016 - 2027
  • 9.4 Asia Pacific
    • 9.4.1 Asia Pacific contact center software market, 2016 - 2027
    • 9.4.2 Asia Pacific contact center software market, by solution, 2016 - 2027
    • 9.4.3 Asia Pacific contact center software market, by service, 2016 - 2027
    • 9.4.4 Asia Pacific contact center software market, by deployment, 2016 - 2027
    • 9.4.5 Asia Pacific contact center software market, by enterprise size, 2016 - 2027
    • 9.4.6 Asia Pacific contact center software market, by end use, 2016 - 2027
    • 9.4.7 China
      • 9.4.7.1 China contact center software market, 2016 - 2027
      • 9.4.7.2 China contact center software market, by solution, 2016 - 2027
      • 9.4.7.3 China contact center software market, by service, 2016 - 2027
      • 9.4.7.4 China contact center software market, by deployment, 2016 - 2027
      • 9.4.7.5 China contact center software market, by enterprise size, 2016 - 2027
      • 9.4.7.6 China contact center software market, by end use, 2016 - 2027
    • 9.4.8 India
      • 9.4.8.1 India contact center software market, 2016 - 2027
      • 9.4.8.2 India contact center software market, by solution, 2016 - 2027
      • 9.4.8.3 India contact center software market, by service, 2016 - 2027
      • 9.4.8.4 India contact center software market, by deployment, 2016 - 2027
      • 9.4.8.5 India contact center software market, by enterprise size, 2016 - 2027
      • 9.4.8.6 India contact center software market, by end use, 2016 - 2027
    • 9.4.9 Japan
      • 9.4.9.1 Japan contact center software market, 2016 - 2027
      • 9.4.9.2 Japan contact center software market, by solution, 2016 - 2027
      • 9.4.9.3 Japan contact center software market, by service, 2016 - 2027
      • 9.4.9.4 Japan contact center software market, by deployment, 2016 - 2027
      • 9.4.9.5 Japan contact center software market, by enterprise size, 2016 - 2027
      • 9.4.9.6 Japan contact center software market, by end use, 2016 - 2027
  • 9.5 Latin America
    • 9.5.1 Latin America contact center software market, 2016 - 2027
    • 9.5.2 Latin America contact center software market, by solution, 2016 - 2027
    • 9.5.3 Latin America contact center software market, by service, 2016 - 2027
    • 9.5.4 Latin America contact center software market, by deployment, 2016 - 2027
    • 9.5.5 Latin America contact center software market, by enterprise size, 2016 - 2027
    • 9.5.6 Latin America contact center software market, by end use, 2016 - 2027
    • 9.5.7 Brazil
      • 9.5.7.1 Brazil contact center software market, 2016 - 2027
      • 9.5.7.2 Brazil contact center software market, by solution, 2016 - 2027
      • 9.5.7.3 Brazil contact center software market, by service, 2016 - 2027
      • 9.5.7.4 Brazil contact center software market, by deployment, 2016 - 2027
      • 9.5.7.5 Brazil contact center software market, by enterprise size, 2016 - 2027
      • 9.5.7.6 Brazil contact center software market, by end use, 2016 - 2027
  • 9.6 MEA
    • 9.6.1 MEA contact center software market, 2016 - 2027
    • 9.6.2 MEA contact center software market, by solution, 2016 - 2027
    • 9.6.3 MEA contact center software market, by service, 2016 - 2027
    • 9.6.4 MEA contact center software market, by deployment, 2016 - 2027
    • 9.6.5 MEA contact center software market, by enterprise size, 2016 - 2027
    • 9.6.6 MEA contact center software market, by end use, 2016 - 2027

Chapter 10 Competitive Landscape

  • 10.1 Alcatel Lucent Enterprise
    • 10.1.1 Company overview
    • 10.1.2 Product benchmarking
    • 10.1.3 Strategic initiatives
  • 10.2 Avaya Inc.
    • 10.2.1 Company overview
    • 10.2.2 Financial performance
    • 10.2.3 Product benchmarking
    • 10.2.4 Strategic initiatives
  • 10.3 Cisco Systems, Inc.
    • 10.3.1 Company overview
    • 10.3.1 Financial performance
    • 10.3.2 Product benchmarking
    • 10.3.3 Strategic initiatives
  • 10.4 Enghouse Interactive Inc.
    • 10.4.1 Company overview
    • 10.4.2 Financial performance
    • 10.4.3 Product benchmarking
    • 10.4.4 Strategic initiatives
  • 10.5 Five9, Inc.
    • 10.5.1 Company overview
    • 10.5.2 Financial performance
    • 10.5.3 Product benchmarking
    • 10.5.4 Strategic initiatives
  • 10.6 Genesys
    • 10.6.1 Company overview
    • 10.6.2 Product benchmarking
    • 10.6.3 Strategic initiatives
  • 10.7 Microsoft Corporation
    • 10.7.1 Company overview
    • 10.7.2 Financial performance
    • 10.7.3 Product benchmarking
    • 10.7.4 Strategic initiatives
  • 10.8 NEC Corporation
    • 10.8.1 Company overview
    • 10.8.2 Product benchmarking
    • 10.8.3 Strategic initiatives
  • 10.9 SAP SE
    • 10.9.1 Company overview
    • 10.9.2 Financial performance
    • 10.9.3 Product benchmarking
    • 10.9.4 Strategic initiatives
  • 10.10 Unify Inc.
    • 10.10.1 Company overview
    • 10.10.2 Product benchmarking
    • 10.10.3 Strategic initiatives
  • 10.11 List of Prominent Market Players

List of Tables

  • TABLE 1 Contact center software market - Industry snapshot & key buying criteria, 2016 - 2027
  • TABLE 2 Global contact center software market, 2016 - 2027 (USD Million)
  • TABLE 3 Global contact center software market, by region, 2016 - 2027 (USD Million)
  • TABLE 4 Global contact center software market, by solution, 2016 - 2027 (USD Million)
  • TABLE 5 Global contact center software market, by service, 2016 - 2027 (USD Million)
  • TABLE 6 Global contact center software market, by deployment, 2016 - 2027 (USD Million)
  • TABLE 7 Global contact center software market, by enterprise size, 2016 - 2027 (USD Million)
  • TABLE 8 Global contact center software market, by end use, 2016 - 2027 (USD Million)
  • TABLE 9 Vendor landscape
  • TABLE 10 Contact center software market - Key market driver impact
  • TABLE 11 Benefits of business process automation in companies across the globe, 2017 (%)
  • TABLE 12 Impact of omnichannel customer experience, 2016 (%)
  • TABLE 13 Cloud adoption rates by 2020 (%)
  • TABLE 14 Contact center software market - Key market challenge impact
  • TABLE 15 Elements of customer satisfaction, 2018 (%)
  • TABLE 16 Global number of contact centers, 2016 - 2027
  • TABLE 17 Global number of contact centers, by region, 2016 - 2027
  • TABLE 18 Global number of agent positions, 2016 - 2027 (Million)
  • TABLE 19 Global number of agent positions, by region, 2016 - 2027 (Million)
  • TABLE 20 List of prominent players - North America
  • TABLE 21 List of prominent players - Europe
  • TABLE 22 List of prominent players - Asia Pacific
  • TABLE 23 List of prominent players - Latin America
  • TABLE 24 List of prominent players - MEA
  • TABLE 25 Global contact centers with 1000+ agents size
  • TABLE 26 ACD contact center software market, 2016 - 2027 (USD Million)
  • TABLE 27 ACD contact center software market, by region, 2016 - 2027 (USD Million)
  • TABLE 28 Call recording contact center software market, 2016 - 2027 (USD Million)
  • TABLE 29 Call recording contact center software market, by region, 2016 - 2027 (USD Million)
  • TABLE 30 CTI contact center software market, 2016 - 2027 (USD Million)
  • TABLE 31 CTI contact center software market, by region, 2016 - 2027 (USD Million)
  • TABLE 32 Customer collaboration contact center software market, 2016 - 2027 (USD Million)
  • TABLE 33 Customer collaboration contact center software market, by region, 2016 - 2027 (USD Million)
  • TABLE 34 Dialer contact center software market, 2016 - 2027 (USD Million)
  • TABLE 35 Dialer contact center software market, by region, 2016 - 2027 (USD Million)
  • TABLE 36 IVR contact center software market, 2016 - 2027 (USD Million)
  • TABLE 37 IVR contact center software market, by region, 2016 - 2027 (USD Million)
  • TABLE 38 Reporting & analytics contact center software market, 2016 - 2027 (USD Million)
  • TABLE 39 Reporting & analytics contact center software market, by region, 2016 - 2027 (USD Million)
  • TABLE 40 Workforce optimization contact center software market, 2016 - 2027 (USD Million)
  • TABLE 41 Workforce optimization contact center software market, by region, 2016 - 2027 (USD Million)
  • TABLE 42 Other contact center software market, 2016 - 2027 (USD Million)
  • TABLE 43 Other contact center software market, by region, 2016 - 2027 (USD Million)
  • TABLE 44 Integration & deployment service in contact center software market, 2016 - 2027 (USD Million)
  • TABLE 45 Integration & deployment service in contact center software market, by region, 2016 - 2027 (USD Million)
  • TABLE 46 Support & maintenance service in contact center software market, 2016 - 2027 (USD Million)
  • TABLE 47 Support & maintenance service in contact center software market, by region, 2016 - 2027 (USD Million)
  • TABLE 48 Training & consulting service in contact center software market, 2016 - 2027 (USD Million)
  • TABLE 49 Training & education service in contact center software market, by region, 2016 - 2027 (USD Million)
  • TABLE 50 Managed services in contact center software market, 2016 - 2027 (USD Million)
  • TABLE 51 Managed services in contact center software market, by region, 2016 - 2027 (USD Million)
  • TABLE 52 Hosted contact center software market, 2016 - 2027 (USD Million)
  • TABLE 53 Hosted contact center software market, by region, 2016 - 2027 (USD Million)
  • TABLE 54 On-premise contact center software, 2016 - 2027 (USD Million)
  • TABLE 55 On-premise contact center software, by region, 2016 - 2027 (USD Million)
  • TABLE 56 Contact center software market for large enterprise, 2016 - 2027 (USD Million)
  • TABLE 57 Contact center software market for large enterprise, by region, 2016 - 2027 (USD Million)
  • TABLE 58 Contact center software market for small & medium enterprise, 2016 - 2027 (USD Million)
  • TABLE 59 Contact center software market for small & medium enterprise, by region, 2016 - 2027 (USD Million)
  • TABLE 60 Contact center software market in BFSI, 2016 - 2027 (USD Million)
  • TABLE 61 Contact center software market in BFSI, by region, 2016 - 2027 (USD Million)
  • TABLE 62 Contact center software market in consumer goods & retail, 2016 - 2027 (USD Million)
  • TABLE 63 Contact center software market in consumer goods & retail, by region, 2016 - 2027 (USD Million)
  • TABLE 64 Contact center software market in government, 2016 - 2027 (USD Million)
  • TABLE 65 Contact center software market in government, by region, 2016 - 2027 (USD Million)
  • TABLE 66 Contact center software market in healthcare, 2016 - 2027 (USD Million)
  • TABLE 67 Contact center software market in healthcare, by region, 2016 - 2027 (USD Million)
  • TABLE 68 Contact center software market in IT & telecom, 2016 - 2027 (USD Million)
  • TABLE 69 Contact center software market in IT & telecom, by region, 2016 - 2027 (USD Million)
  • TABLE 70 Contact center software market in manufacturing, 2016 - 2027 (USD Million)
  • TABLE 71 Contact center software market in manufacturing, by region, 2016 - 2027 (USD Million)
  • TABLE 72 Contact center software market in other end use, 2016 - 2027 (USD Million)
  • TABLE 73 Contact center software market in other end use, by region, 2016 - 2027 (USD Million)
  • TABLE 74 North America contact center software market, 2016 - 2027 (USD Million)
  • TABLE 75 North America contact center software market, by solution, 2016 - 2027 (USD Million)
  • TABLE 76 North America contact center software market, by service, 2016 - 2027 (USD Million)
  • TABLE 77 North America contact center software market, by deployment, 2016 - 2027 (USD Million)
  • TABLE 78 North America contact center software market, by enterprise size, 2016 - 2027 (USD Million)
  • TABLE 79 North America contact center software market, by end use, 2016 - 2027 (USD Million)
  • TABLE 80 U.S. contact center software market, 2016 - 2027 (USD Million)
  • TABLE 81 U.S. contact center software market, by solution, 2016 - 2027 (USD Million)
  • TABLE 82 U.S. contact center software market, by service, 2016 - 2027 (USD Million)
  • TABLE 83 U.S. contact center software market, by deployment, 2016 - 2027 (USD Million)
  • TABLE 84 U.S. contact center software market, by enterprise size, 2016 - 2027 (USD Million)
  • TABLE 85 U.S. contact center software market, by end use, 2016 - 2027 (USD Million)
  • TABLE 86 Canada contact center software market, 2016 - 2027 (USD Million)
  • TABLE 87 Canada contact center software market, by solution, 2016 - 2027 (USD Million)
  • TABLE 88 Canada contact center software market, by service, 2016 - 2027 (USD Million)
  • TABLE 89 Canada contact center software market, by deployment, 2016 - 2027 (USD Million)
  • TABLE 90 Canada contact center software market, by enterprise size, 2016 - 2027 (USD Million)
  • TABLE 91 Canada contact center software market, by end use, 2016 - 2027 (USD Million)
  • TABLE 92 Europe contact center software market, 2016 - 2027 (USD Million)
  • TABLE 93 Europe contact center software market, by solution, 2016 - 2027 (USD Million)
  • TABLE 94 Europe contact center software market, by service, 2016 - 2027 (USD Million)
  • TABLE 95 Europe contact center software market, by deployment, 2016 - 2027 (USD Million)
  • TABLE 96 Europe contact center software market, by enterprise size, 2016 - 2027 (USD Million)
  • TABLE 97 Europe contact center software market, by end use, 2016 - 2027 (USD Million)
  • TABLE 98 Germany contact center software market, 2016 - 2027 (USD Million)
  • TABLE 99 Germany contact center software market, by solution, 2016 - 2027 (USD Million)
  • TABLE 100 Germany contact center software market, by service, 2016 - 2027 (USD Million)
  • TABLE 101 Germany contact center software market, by deployment, 2016 - 2027 (USD Million)
  • TABLE 102 Germany contact center software market, by enterprise size, 2016 - 2027 (USD Million)
  • TABLE 103 Germany contact center software market, by end use, 2016 - 2027 (USD Million)
  • TABLE 104 U.K. contact center software market, 2016 - 2027 (USD Million)
  • TABLE 105 U.K. contact center software market, by solution, 2016 - 2027 (USD Million)
  • TABLE 106 U.K. contact center software market, by service, 2016 - 2027 (USD Million)
  • TABLE 107 U.K. contact center software market, by deployment, 2016 - 2027 (USD Million)
  • TABLE 108 U.K. contact center software market, by enterprise size, 2016 - 2027 (USD Million)
  • TABLE 109 U.K. contact center software market, by end use, 2016 - 2027 (USD Million)
  • TABLE 110 Spain contact center software market, 2016 - 2027 (USD Million)
  • TABLE 111 Spain contact center software market, by solution, 2016 - 2027 (USD Million)
  • TABLE 112 Spain contact center software market, by service, 2016 - 2027 (USD Million)
  • TABLE 113 Spain contact center software market, by deployment, 2016 - 2027 (USD Million)
  • TABLE 114 Spain contact center software market, by enterprise size, 2016 - 2027 (USD Million)
  • TABLE 115 Spain contact center software market, by end use, 2016 - 2027 (USD Million)
  • TABLE 116 Asia Pacific contact center software market, 2016 - 2027 (USD Million)
  • TABLE 117 Asia Pacific contact center software market, by solution, 2016 - 2027 (USD Million)
  • TABLE 118 Asia Pacific contact center software market, by service, 2016 - 2027 (USD Million)
  • TABLE 119 Asia Pacific contact center software market, by deployment, 2016 - 2027 (USD Million)
  • TABLE 120 Asia Pacific contact center software market, by enterprise size, 2016 - 2027 (USD Million)
  • TABLE 121 Asia Pacific contact center software market, by end use, 2016 - 2027 (USD Million)
  • TABLE 122 China contact center software market, 2016 - 2027 (USD Million)
  • TABLE 123 China contact center software market, by solution, 2016 - 2027 (USD Million)
  • TABLE 124 China contact center software market, by service, 2016 - 2027 (USD Million)
  • TABLE 125 China contact center software market, by deployment, 2016 - 2027 (USD Million)
  • TABLE 126 China contact center software market, by enterprise size, 2016 - 2027 (USD Million)
  • TABLE 127 China contact center software market, by end use, 2016 - 2027 (USD Million)
  • TABLE 128 India contact center software market, 2016 - 2027 (USD Million)
  • TABLE 129 India contact center software market, by solution, 2016 - 2027 (USD Million)
  • TABLE 130 India contact center software market, by service, 2016 - 2027 (USD Million)
  • TABLE 131 India contact center software market, by deployment, 2016 - 2027 (USD Million)
  • TABLE 132 India contact center software market, by enterprise size, 2016 - 2027 (USD Million)
  • TABLE 133 India contact center software market, by end use, 2016 - 2027 (USD Million)
  • TABLE 134 Japan contact center software market, 2016 - 2027 (USD Million)
  • TABLE 135 Japan contact center software market, by solution, 2016 - 2027 (USD Million)
  • TABLE 136 Japan contact center software market, by service, 2016 - 2027 (USD Million)
  • TABLE 137 Japan contact center software market, by deployment, 2016 - 2027 (USD Million)
  • TABLE 138 Japan contact center software market, by enterprise size, 2016 - 2027 (USD Million)
  • TABLE 139 Japan contact center software market, by end use, 2016 - 2027 (USD Million)
  • TABLE 140 Latin America contact center software market, 2016 - 2027 (USD Million)
  • TABLE 141 Latin America contact center software market, by solution, 2016 - 2027 (USD Million)
  • TABLE 142 Latin America contact center software market, by service, 2016 - 2027 (USD Million)
  • TABLE 143 Latin America contact center software market, by deployment, 2016 - 2027 (USD Million)
  • TABLE 144 Latin America contact center software market, by enterprise size, 2016 - 2027 (USD Million)
  • TABLE 145 Latin America contact center software market, by end use, 2016 - 2027 (USD Million)
  • TABLE 146 Brazil contact center software market, 2016 - 2027 (USD Million)
  • TABLE 147 Brazil contact center software market, by solution, 2016 - 2027 (USD Million)
  • TABLE 148 Brazil contact center software market, by service, 2016 - 2027 (USD Million)
  • TABLE 149 Brazil contact center software market, by deployment, 2016 - 2027 (USD Million)
  • TABLE 150 Brazil contact center software market, by enterprise size, 2016 - 2027 (USD Million)
  • TABLE 151 Brazil contact center software market, by end use, 2016 - 2027 (USD Million)
  • TABLE 152 MEA contact center software market, 2016 - 2027 (USD Million)
  • TABLE 153 MEA contact center software market, by solution, 2016 - 2027 (USD Million)
  • TABLE 154 MEA contact center software market, by service, 2016 - 2027 (USD Million)
  • TABLE 155 MEA contact center software market, by deployment, 2016 - 2027 (USD Million)
  • TABLE 156 MEA contact center software market, by enterprise size, 2016 - 2027 (USD Million)
  • TABLE 157 MEA contact center software market, by end use, 2016 - 2027 (USD Million)

List of Figures

  • FIG. 1 Market segmentation and scope
  • FIG. 2 Contact center software market, 2016 - 2027 (USD Million)
  • FIG. 3 Contact center software market - Value chain analysis
  • FIG. 4 Contact center software market - Market dynamics
  • FIG. 5 Key opportunities prioritized
  • FIG. 6 Contact center software market - Company market share, 2019
  • FIG. 7 Contact center software market - Porter's five forces analysis
  • FIG. 8 Contact center software market - PESTEL analysis
  • FIG. 9 Contact center software market, by solution, 2019
  • FIG. 10 Contact center software market, by service, 2019
  • FIG. 11 Contact center software market, by deployment, 2019
  • FIG. 12 Contact center software market, by enterprise size, 2019
  • FIG. 13 Contact center software market, by end use, 2019
  • FIG. 14 Contact center software market, by region, 2019
  • FIG. 15 Regional - Key takeaways
  • FIG. 16 North America contact center software market - Key takeaways
  • FIG. 17 Europe contact center software market - Key takeaways
  • FIG. 18 Asia Pacific contact center software market - Key takeaways
  • FIG. 19 Latin America contact center software market - Key takeaways
  • FIG. 20 MEA contact center software market - Key takeaways