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市場調查報告書

顧客關係管理 (CRM)的市場趨勢·市場佔有率·市場規模的預測 (2021-2028年):解決方案·展開·企業規模·終端用戶產業·各地區

Customer Relationship Management Market Size, Share & Trends Analysis Report By Solution (Customer Service, Customer Experience Management), By Deployment, By Enterprise Size, By End Use, And Segment Forecasts, 2021 - 2028

出版商 Grand View Research, Inc. 商品編碼 1013963
出版日期 內容資訊 英文 150 Pages
商品交期: 2-10個工作天內
價格
顧客關係管理 (CRM)的市場趨勢·市場佔有率·市場規模的預測 (2021-2028年):解決方案·展開·企業規模·終端用戶產業·各地區 Customer Relationship Management Market Size, Share & Trends Analysis Report By Solution (Customer Service, Customer Experience Management), By Deployment, By Enterprise Size, By End Use, And Segment Forecasts, 2021 - 2028
出版日期: 2021年05月17日內容資訊: 英文 150 Pages
簡介

全球顧客關係管理 (CRM)的市場規模在預測期間內預計將以10.6%的年複合成長率推移,到2028年前將達到965億美元的規模。

用創新的方法分析客戶資訊,對照重要的客戶資料,轉換更佳客戶經驗策略的需求正在提升,預測將推動市場成長。還有為了整合CRM解決方案與巨量資料分析,機器學習,活用了AI的分析等先進技術,有望促進跨 CRM 解決方案的產品創新和開發,從而在近期內提供更好的客戶體驗。

本報告提供全球顧客關係管理 (CRM)的市場調查,彙整市場定義和概要,價值鏈,新型冠狀病毒感染疾病 (COVID-19)以及其他的市場影響因素分析,市場規模的轉變·預測,解決方案·展開區分·企業規模·終端用戶產業·地區/主要國家等各種區分的明細,競爭環境,主要企業簡介等資訊。

第1章 調查範圍·調查目的

第2章 摘要整理

第3章 產業的展望

  • 市場分類·範圍
  • 市場規模·成長預測
  • 價值鏈分析
  • 市場動態
    • 成長推進因素
    • 阻礙成長要素
  • 企業佔有率分析
  • 普及·成長預測製圖
  • 波特的五力分析
  • PESTEL分析
  • COVID-19:影響分析

第4章 市場預測·趨勢分析:各解決方案

  • 客戶服務
  • 客戶經驗管理
  • CRM分析
  • 行銷自動化
  • 銷售自動化
  • 社群媒體監測
  • 其他

第5章 市場預測·趨勢分析:各展開種類

  • 內部部署
  • 雲端

第6章 市場預測·趨勢分析:不同企業規模

  • 大企業
  • 中小企業

第7章 市場預測·趨勢分析:各終端用戶產業

  • BFSI
  • 零售
  • 醫療保健
  • IT·通訊
  • 分離式製造
  • 政府·教育
  • 其他

第8章 市場預測·趨勢分析:地區·各主要國家

  • 北美
  • 歐洲
  • 亞太地區
  • 南美
  • 中東·非洲

第9章 競爭情形

  • Salesforce.com, Inc.
  • Microsoft Corporation
  • SAP SE
  • Oracle Corporation
  • ADOBE INC.
  • SugarCRM Inc.
  • Zoho Corporation Pvt. Ltd
  • Copper CRM, Inc.
  • Insightly, Inc
  • Creatio
目錄
Product Code: GVR-1-68038-912-8

Customer Relationship Management Market Growth & Trends

The global customer relationship management market size is estimated to reach USD 96.5 billion by 2028, registering a CAGR of 10.6% over the forecast period, according to a new report by Grand View Research, Inc. The increasing demand for an innovative way to analyze customer information, collate critical customer data, and transform it into a better customer experience strategy are driving the demand for Customer Relationship Management (CRM) solutions across businesses and enterprises. Furthermore, the integration of CRM solutions with advanced technologies such as big data analytics, Machine Learning (ML), and Artificial Intelligence (AI)-powered analytics are expected to foster product innovation and development across CRM solutions for a better customer experience in the near future.

The adoption of customer relationship management solutions has witnessed a boost in recent years owing to their numerous benefits, including reduced marketing cost, improved operational efficiency, and efficient data-based management of an organization's entire sales process. The rapid proliferation of mobile and cloud solutions is encouraging organizations to increasingly insist on efficient access to real-time customer data for improved customer engagement. Moreover, the increasing penetration of smart mobile devices and internet services is likely to boost the demand for CRM solutions in the sales and marketing domain globally.

The increased demand for the optimized implementation of advanced technologies such as predictive and prescriptive analytics to maximize current operational processes is a key factor driving investments and innovation in CRM solutions. For instance, in October 2020, Salesforce.com, Inc. launched its Anywhere application for sales and service representatives to collaborate with their sales and marketing teams to make smarter and faster decisions using CRM capabilities. The company's Anywhere application further helps speed up team processes with real-time alerts, collaborate with integrated chats, and stay productive with suggestive actions.

The rise in social CRM and mobility has also been driving the growth of a new era of improved customer-centric buyer services and relationship management solutions. Many CRM providers are offering solutions integrated with various social media platforms such as Facebook, Twitter, and LinkedIn. This is estimated to boost the demand for CRM solutions globally.

Customer Relationship Management Market Report Highlights

In terms of solution, the CRM analytics segment is projected to expand at a promising pace throughout the forecast period. The application of artificial intelligence, machine learning, and the growing integration of business intelligence and analytics in CRM software is likely to drive the growth of the segment over the forecast period

In terms of deployment, the cloud segment is estimated to account for a significant market share by 2028, registering a CAGR of 14.3% during the forecast period. Cloud was also the most preferred deployment model in 2020 and is projected to retain its dominance over the forecast period. Increasing use of mobile applications is likely to further accelerate the adoption of the cloud segment

In terms of enterprise size, the Small and Medium Enterprises (SMEs) segment is anticipated to register a CAGR of 13.8% over the forecast period. The rising need to identify, prioritize, and minimize business challenges is driving the implementation of CRM solutions in SMEs globally. Moreover, factors such as increasing business productivity, innovation in marketing strategies, and customer retention are also likely to drive the growth of the segment over the forecast period

In terms of end-use, the IT and telecom segment is likely to register the highest CAGR of 13.1% from 2021 to 2028. Better sales projection, efficient supply chain management, and improved customer service processes are some of the key factors expected to boost the adoption of CRM solutions in the segment

The Asia Pacific regional CRM market is projected to register the highest CAGR over the forecast period, thanks to the presence of emerging economies such as China, India, Japan that hold a large customer base across industries and verticals. Moreover, increasing awareness about innovative marketing and sales tools to improve customer engagement, growing penetration of the internet, rise in the number of social media platforms, and smartphone usage are likely to promote regional growth over the forecast period

Table of Contents

Chapter 1 Methodology and Scope

  • 1.1 Research Methodology
  • 1.2 Research Scope and Assumptions
  • 1.3 List of Data Sources

Chapter 2 Executive Summary

  • 2.1 Market - Industry Snapshot & Key Buying Criteria, 2016 - 2028
  • 2.2 Market, 2016 - 2028 (USD Million)
    • 2.2.1 Market, by region, 2016 - 2028
    • 2.2.2 Market, by solution, 2016 - 2028
    • 2.2.3 Market, by deployment, 2016 - 2028
    • 2.2.4 Market, by enterprise size, 2016 - 2028
    • 2.2.5 Market, by end-use, 2016 - 2028

Chapter 3 Customer Relationship Management Industry Outlook

  • 3.1 Market Segmentation & Scope
  • 3.2 Market Size and Growth Prospects
  • 3.3 Customer Relationship Management Market - Value Chain Analysis
  • 3.4 Customer Relationship Management Market Dynamics
    • 3.4.1 Market driver analysis
      • 3.4.1.1 Increasing digitalization of enterprises across industry verticals
      • 3.4.1.2 Penetration of cloud technology and various service models
    • 3.4.2 Market restraint analysis
      • 3.4.2.1 Security and privacy concerns
  • 3.5 Customer Relationship Management Market - Company Market Share Analysis, 2020
  • 3.6 Penetration and Growth Prospect Mapping
  • 3.7 Customer Relationship Management Market - Porter's Five Forces Analysis
  • 3.8 Customer Relationship Management Market - PESTEL Analysis
  • 3.9 Customer Relationship Management Market - COVID-19 Impact Analysis

Chapter 4 Customer Relationship Management Solution Outlook

  • 4.1 Customer Relationship Management Market Share by Solution, 2020
  • 4.2 Customer Service
    • 4.2.1 Customer service CRM market, 2016 - 2028
  • 4.3 Customer Experience Management
    • 4.3.1 Customer experience management CRM market, 2016 - 2028
  • 4.4 CRM Analytics
    • 4.4.1 CRM analytics market, 2016 - 2028
  • 4.5 Marketing Automation
    • 4.5.1 Marketing automation CRM market, 2016 - 2028
  • 4.6 Salesforce Automation
    • 4.6.1 Salesforce automation CRM market, 2016 - 2028
  • 4.7 Social Media Monitoring
    • 4.7.1 Social media monitoring CRM market, 2016 - 2028
  • 4.8 Others
    • 4.8.1 Other CRM solution market, 2016 - 2028

Chapter 5 Customer Relationship Management Deployment Outlook

  • 5.1 Customer Relationship Management Market Share By Deployment, 2020
  • 5.2 On-premise
    • 5.2.1 On-premise customer relationship management market, 2016 - 2028
  • 5.3 Cloud
    • 5.3.1 Cloud customer relationship management market, 2016 - 2028

Chapter 6 Customer Relationship Management Enterprise Size Outlook

  • 6.1 Market Share, by Enterprise Size, 2020
  • 6.2 Large Enterprises
    • 6.2.1 Market in large enterprises, 2016 - 2028
  • 6.3 Small & Medium Enterprise
    • 6.3.1 Market in small & medium enterprise, 2016 - 2028

Chapter 7 Customer Relationship Management End-Use Outlook

  • 7.1 Customer Relationship Management Market Share by End-Use, 2020
  • 7.2 BFSI
    • 7.2.1 Customer relationship management market in BFSI, 2016 - 2028
  • 7.3 Retail
    • 7.3.1 Customer relationship management market in retail, 2016 - 2028
  • 7.4 Healthcare
    • 7.4.1 Customer relationship management market in healthcare, 2016 - 2028
  • 7.5 IT & Telecom
    • 7.5.1 Customer relationship management market in IT & telecom, 2016 - 2028
  • 7.6 Discrete Manufacturing
    • 7.6.1 Customer relationship management market in discrete manufacturing, 2016 - 2028
  • 7.7 Government & Education
    • 7.7.1 Customer relationship management market in government & education, 2016 - 2028
  • 7.8 Others
    • 7.8.1 Customer relationship management market in other applications, 2016 - 2028

Chapter 8 Customer Relationship Management Regional Outlook

  • 8.1 Market Share by Region, 2020
  • 8.2 North America
    • 8.2.1 Market, by solution, 2016 - 2028
    • 8.2.2 Market, by deployment, 2016 - 2028
    • 8.2.3 Market, by enterprise size, 2016 - 2028
    • 8.2.4 Market, by end-use, 2016 - 2028
    • 8.2.5 U.S.
      • 8.2.5.1 Market, by solution, 2016 - 2028
      • 8.2.5.2 Market, by deployment, 2016 - 2028
      • 8.2.5.3 Market, by enterprise size, 2016 - 2028
      • 8.2.5.4 Market, by end-use, 2016 - 2028
    • 8.2.6 Canada
      • 8.2.6.1 Market, by solution, 2016 - 2028
      • 8.2.6.2 Market, by deployment, 2016 - 2028
      • 8.2.6.3 Market, by enterprise size, 2016 - 2028
      • 8.2.6.4 Market, by end-use, 2016 - 2028
  • 8.3 Europe
    • 8.3.1 Management, by solution, 2016 - 2028
    • 8.3.2 Market, by deployment, 2016 - 2028
    • 8.3.3 Market, by enterprise size, 2016 - 2028
    • 8.3.4 Management, by end-use, 2016 - 2028
    • 8.3.5 U.K.
      • 8.3.5.1 Management, by solution, 2016 - 2028
      • 8.3.5.2 Market, by deployment, 2016 - 2028
      • 8.3.5.3 Market, by enterprise size, 2016 - 2028
      • 8.3.5.4 Management, by end-use, 2016 - 2028
    • 8.3.6 Germany
      • 8.3.6.1 Management, by solution, 2016 - 2028
      • 8.3.6.2 Market, by deployment, 2016 - 2028
      • 8.3.6.3 Market, by enterprise size, 2016 - 2028
      • 8.3.6.4 Management, by end-use, 2016 - 2028
    • 8.3.7 France
      • 8.3.7.1 Management, by solution, 2016 - 2028
      • 8.3.7.2 Market, by deployment, 2016 - 2028
      • 8.3.7.3 Market, by enterprise size, 2016 - 2028
      • 8.3.7.4 Management, by end-use, 2016 - 2028
    • 8.3.8 Spain
      • 8.3.8.1 Management, by solution, 2016 - 2028
      • 8.3.8.2 Market, by deployment, 2016 - 2028
      • 8.3.8.3 Market, by enterprise size, 2016 - 2028
      • 8.3.8.4 Management, by end-use, 2016 - 2028
  • 8.4 Asia Pacific
    • 8.4.1 Market, by solution, 2016 - 2028
    • 8.4.2 Market, by deployment, 2016 - 2028
    • 8.4.3 Market, by enterprise size, 2016 - 2028
    • 8.4.4 Market, by end-use, 2016 - 2028
    • 8.4.5 China
      • 8.4.5.1 Market, by solution, 2016 - 2028
      • 8.4.5.2 Market, by deployment, 2016 - 2028
      • 8.4.5.3 Market, by enterprise size, 2016 - 2028
      • 8.4.5.4 Market, by end-use, 2016 - 2028
    • 8.4.6 India
      • 8.4.6.1 Market, by solution, 2016 - 2028
      • 8.4.6.2 Market, by deployment, 2016 - 2028
      • 8.4.6.3 Market, by enterprise size, 2016 - 2028
      • 8.4.6.4 Market, by end-use, 2016 - 2028
    • 8.4.7 Japan
      • 8.4.7.1 Market, by solution, 2016 - 2028
      • 8.4.7.2 Market, by deployment, 2016 - 2028
      • 8.4.7.3 Market, by enterprise size, 2016 - 2028
      • 8.4.7.4 Market, by end-use, 2016 - 2028
    • 8.4.8 Australia
      • 8.4.8.1 Market, by solution, 2016 - 2028
      • 8.4.8.2 Market, by deployment, 2016 - 2028
      • 8.4.8.3 Market, by enterprise size, 2016 - 2028
      • 8.4.8.4 Market, by end-use, 2016 - 2028
    • 8.4.9 New Zealand
      • 8.4.9.1 Market, by solution, 2016 - 2028
      • 8.4.9.2 Market, by deployment, 2016 - 2028
      • 8.4.9.3 Market, by enterprise size, 2016 - 2028
      • 8.4.9.4 Market, by end-use, 2016 - 2028
  • 8.5 South America
    • 8.5.1 Market, by solution, 2016 - 2028
    • 8.5.2 Market, by deployment, 2016 - 2028
    • 8.5.3 Market, by enterprise size, 2016 - 2028
    • 8.5.4 Market, by end-use, 2016 - 2028
    • 8.5.5 Brazil
      • 8.5.5.1 Market, by solution, 2016 - 2028
      • 8.5.5.2 Market, by deployment, 2016 - 2028
      • 8.5.5.3 Market, by enterprise size, 2016 - 2028
      • 8.5.5.4 Market, by end-use, 2016 - 2028
  • 8.6 MEA
    • 8.6.1 Market, by solution, 2016 - 2028
    • 8.6.2 Market, by deployment, 2016 - 2028
    • 8.6.3 Market, by enterprise size, 2016 - 2028
    • 8.6.4 Market, by end-use, 2016 - 2028

Chapter 9 Competitive Landscape

  • 9.1 Salesforce.com, Inc.
    • 9.1.1 Company overview
    • 9.1.2 Financial performance
    • 9.1.3 Product benchmarking
    • 9.1.4 Strategic initiatives
  • 9.2 Microsoft Corporation
    • 9.2.1 Company overview
    • 9.2.2 Financial performance
    • 9.2.3 Product benchmarking
    • 9.2.4 Strategic initiatives
  • 9.3 SAP SE
    • 9.3.1 Company overview
    • 9.3.2 Financial performance
    • 9.3.3 Product benchmarking
    • 9.3.4 Strategic initiatives
  • 9.4 Oracle Corporation
    • 9.4.1 Company overview
    • 9.4.2 Financial performance
    • 9.4.3 Product benchmarking
    • 9.4.4 Strategic initiatives
  • 9.5 ADOBE INC.
    • 9.5.1 Company overview
    • 9.5.2 Financial performance
    • 9.5.3 Product benchmarking
    • 9.5.4 Strategic initiatives
  • 9.6 SugarCRM Inc.
    • 9.6.1 Company overview
    • 9.6.2 Financial performance
    • 9.6.3 Product benchmarking
    • 9.6.4 Strategic initiatives
  • 9.7 Zoho Corporation Pvt. Ltd
    • 9.7.1 Company overview
    • 9.7.2 Financial performance
    • 9.7.3 Product benchmarking
    • 9.7.4 Strategic initiatives
  • 9.8 Copper CRM, Inc.
    • 9.8.1 Company overview
    • 9.8.2 Financial performance
    • 9.8.3 Product benchmarking
    • 9.8.4 Strategic initiatives
  • 9.9 Insightly, Inc
    • 9.9.1 Company overview
    • 9.9.2 Financial performance
    • 9.9.3 Product benchmarking
    • 9.9.4 Strategic initiatives
  • 9.10 Creatio
    • 9.10.1 Company overview
    • 9.10.2 Financial performance
    • 9.10.3 Product benchmarking
    • 9.10.4 Strategic initiatives

List of Tables

  • TABLE 1 Customer relationship management market - Industry snapshot & key buying criteria, 2016 - 2028
  • TABLE 2 Global customer relationship management market, 2016 - 2028 (USD Million)
  • TABLE 3 Global customer relationship management market, by region 2016 - 2028 (USD Million)
  • TABLE 4 Global customer relationship management market, by solution, 2016 - 2028 (USD Million)
  • TABLE 5 Global customer relationship management market, by deployment, 2016 - 2028 (USD Million)
  • TABLE 6 Global customer relationship management market, by enterprise size, 2016 - 2028 (USD Million)
  • TABLE 7 Global customer relationship management market, by end-use, 2016 - 2028 (USD Million)
  • TABLE 8 Customer relationship management market - Key developments
  • TABLE 9 Customer relationship management - Company ranking
  • TABLE 10 Customer relationship management - Key market driver impact
  • TABLE 11 Customer relationship management - Key market restraint impact
  • TABLE 12 CRM customer service market, 2016 - 2028 (USD Million)
  • TABLE 13 CRM customer service market, by region 2016 - 2028 (USD Million)
  • TABLE 14 CRM customer experience management market, 2016 - 2028 (USD Million)
  • TABLE 15 CRM customer experience management market, by region 2016 - 2028 (USD Million)
  • TABLE 16 CRM analytics market, 2016 - 2028 (USD Million)
  • TABLE 17 CRM analytics market, by region 2016 - 2028 (USD Million)
  • TABLE 18 CRM marketing automation market, 2016 - 2028 (USD Million)
  • TABLE 19 CRM marketing automation market, by region, 2016 - 2028 (USD Million)
  • TABLE 20 CRM salesforce automation market, 2016 - 2028 (USD Million)
  • TABLE 21 CRM salesforce automation market, by region, 2016 - 2028 (USD Million)
  • TABLE 22 CRM social media monitoring market, 2016 - 2028 (USD Million)
  • TABLE 23 CRM social media monitoring market, by region, 2016 - 2028 (USD Million)
  • TABLE 24 Other CRM solutions market, 2016 - 2028 (USD Million)
  • TABLE 25 Other CRM solutions market, by region, 2016 - 2028 (USD Million)
  • TABLE 26 On-premise customer relationship management market, 2016 - 2028 (USD Million)
  • TABLE 27 On-premise customer relationship management market, by region, 2016 - 2028 (USD Million)
  • TABLE 28 Cloud customer relationship management market, 2016 - 2028 (USD Million)
  • TABLE 29 Cloud customer relationship management market, by region, 2016 - 2028 (USD Million)
  • TABLE 30 Customer relationship management market in large enterprises, 2016 - 2028 (USD Million)
  • TABLE 31 Customer relationship management market in large enterprises, by region, 2016 - 2028 (USD Million)
  • TABLE 32 Customer relationship management market in Small and Medium Enterprise, 2016 - 2028 (USD Million)
  • TABLE 33 Customer relationship management market in Small and Medium Enterprise, by region, 2016 - 2028 (USD Million)
  • TABLE 34 Customer relationship management market in BFSI, 2016 - 2028 (USD Million)
  • TABLE 35 Customer relationship management market in BFSI, by region 2016 - 2028 (USD Million)
  • TABLE 36 Customer relationship management market in retail, 2016 - 2028 (USD Million)
  • TABLE 37 Customer relationship management market in retail, by region 2016 - 2028 (USD Million)
  • TABLE 38 Customer relationship management market in healthcare, 2016 - 2028 (USD Million)
  • TABLE 39 Customer relationship management market in healthcare, by region 2016 - 2028 (USD Million)
  • TABLE 40 Customer relationship management market in IT & telecom, 2016 - 2028 (USD Million)
  • TABLE 41 Customer relationship management market in IT & telecom, by region, 2016 - 2028 (USD Million)
  • TABLE 42 Customer relationship management market in discrete manufacturing, 2016 - 2028 (USD Million)
  • TABLE 43 Customer relationship management market in discrete manufacturing, by region, 2016 - 2028 (USD Million)
  • TABLE 44 Customer relationship management market in government & education, 2016 - 2028 (USD Million)
  • TABLE 45 Customer relationship management market in government & education, by region, 2016 - 2028 (USD Million)
  • TABLE 46 Customer relationship management market in other applications, 2016 - 2028 (USD Million)
  • TABLE 47 Customer relationship management market in other applications, by region, 2016 - 2028 (USD Million)
  • TABLE 48 North America customer relationship management market, by solution, 2016 - 2028 (USD Million)
  • TABLE 49 North America customer relationship management market, by deployment, 2016 - 2028 (USD Million)
  • TABLE 50 North America customer relationship management market, by enterprise size, 2016 - 2028 (USD Million)
  • TABLE 51 North America customer relationship management market, by end-use, 2016 - 2028 (USD Million)
  • TABLE 52 U.S. customer relationship management market, by solution, 2016 - 2028 (USD Million)
  • TABLE 53 U.S. customer relationship management market, by deployment, 2016 - 2028 (USD Million)
  • TABLE 54 U.S. customer relationship management market, by enterprise size, 2016 - 2028 (USD Million)
  • TABLE 55 U.S. customer relationship management market, by end-use, 2016 - 2028 (USD Million)
  • TABLE 56 Canada customer relationship management market, by solution, 2016 - 2028 (USD Million)
  • TABLE 57 Canada customer relationship management market, by deployment, 2016 - 2028 (USD Million)
  • TABLE 58 Canada customer relationship management market, by enterprise size, 2016 - 2028 (USD Million)
  • TABLE 59 Canada customer relationship management market, by end-use, 2016 - 2028 (USD Million)
  • TABLE 60 Europe customer relationship management market, by solution, 2016 - 2028 (USD Million)
  • TABLE 61 Europe customer relationship management market, by deployment, 2016 - 2028 (USD Million)
  • TABLE 62 Europe customer relationship management market, by enterprise size, 2016 - 2028 (USD Million)
  • TABLE 63 Europe customer relationship management market, by end-use, 2016 - 2028 (USD Million)
  • TABLE 64 U.K. customer relationship management market, by solution, 2016 - 2028 (USD Million)
  • TABLE 65 U.K. customer relationship management market, by deployment, 2016 - 2028 (USD Million)
  • TABLE 66 U.K. customer relationship management market, by enterprise size, 2016 - 2028 (USD Million)
  • TABLE 67 U.K. customer relationship management market, by end-use, 2016 - 2028 (USD Million)
  • TABLE 68 Germany customer relationship management market, by solution, 2016 - 2028 (USD Million)
  • TABLE 69 Germany customer relationship management market, by deployment, 2016 - 2028 (USD Million)
  • TABLE 70 Germany customer relationship management market, by enterprise size, 2016 - 2028 (USD Million)
  • TABLE 71 Germany customer relationship management market, by end-use, 2016 - 2028 (USD Million)
  • TABLE 72 France customer relationship management market, by solution, 2016 - 2028 (USD Million)
  • TABLE 73 France customer relationship management market, by deployment, 2016 - 2028 (USD Million)
  • TABLE 74 France customer relationship management market, by enterprise size, 2016 - 2028 (USD Million)
  • TABLE 75 France customer relationship management market, by end-use, 2016 - 2028 (USD Million)
  • TABLE 76 Spain customer relationship management market, by solution, 2016 - 2028 (USD Million)
  • TABLE 77 Spain customer relationship management market, by deployment, 2016 - 2028 (USD Million)
  • TABLE 78 Spain customer relationship management market, by enterprise size, 2016 - 2028 (USD Million)
  • TABLE 79 Spain customer relationship management market, by end-use, 2016 - 2028 (USD Million)
  • TABLE 80 Asia Pacific customer relationship management market, by solution, 2016 - 2028 (USD Million)
  • TABLE 81 Asia Pacific customer relationship management market, by deployment, 2016 - 2028 (USD Million)
  • TABLE 82 Asia Pacific customer relationship management market, by enterprise size, 2016 - 2028 (USD Million)
  • TABLE 83 Asia Pacific customer relationship management market, by end-use, 2016 - 2028 (USD Million)
  • TABLE 84 China customer relationship management market, by solution, 2016 - 2028 (USD Million)
  • TABLE 85 China customer relationship management market, by deployment, 2016 - 2028 (USD Million)
  • TABLE 86 China customer relationship management market, by enterprise size, 2016 - 2028 (USD Million)
  • TABLE 87 China customer relationship management market, by end-use, 2016 - 2028 (USD Million)
  • TABLE 88 India customer relationship management market, by solution, 2016 - 2028 (USD Million)
  • TABLE 89 India customer relationship management market, by deployment, 2016 - 2028 (USD Million)
  • TABLE 90 India customer relationship management market, by enterprise size, 2016 - 2028 (USD Million)
  • TABLE 91 India customer relationship management market, by end-use, 2016 - 2028 (USD Million)
  • TABLE 92 Japan customer relationship management market, by solution, 2016 - 2028 (USD Million)
  • TABLE 93 Japan customer relationship management market, by deployment, 2016 - 2028 (USD Million)
  • TABLE 94 Japan customer relationship management market, by enterprise size, 2016 - 2028 (USD Million)
  • TABLE 95 Japan customer relationship management market, by end-use, 2016 - 2028 (USD Million)
  • TABLE 96 Australia customer relationship management market, by solution, 2016 - 2028 (USD Million)
  • TABLE 97 Australia customer relationship management market, by deployment, 2016 - 2028 (USD Million)
  • TABLE 98 Australia customer relationship management market, by enterprise size, 2016 - 2028 (USD Million)
  • TABLE 99 Australia customer relationship management market, by end-use, 2016 - 2028 (USD Million)
  • TABLE 100 New Zealand customer relationship management market, by solution, 2016 - 2028 (USD Million)
  • TABLE 101 New Zealand customer relationship management market, by deployment, 2016 - 2028 (USD Million)
  • TABLE 102 New Zealand customer relationship management market, by enterprise size, 2016 - 2028 (USD Million)
  • TABLE 103 New Zealand customer relationship management market, by end-use, 2016 - 2028 (USD Million)
  • TABLE 104 South America customer relationship management market, by solution, 2016 - 2028 (USD Million)
  • TABLE 105 South America customer relationship management market, by deployment, 2016 - 2028 (USD Million)
  • TABLE 106 South America customer relationship management market, by enterprise size, 2016 - 2028 (USD Million)
  • TABLE 107 South America customer relationship management market, by end-use, 2016 - 2028 (USD Million)
  • TABLE 108 Brazil customer relationship management market, by solution, 2016 - 2028 (USD Million)
  • TABLE 109 Brazil customer relationship management market, by deployment, 2016 - 2028 (USD Million)
  • TABLE 110 Brazil customer relationship management market, by enterprise size, 2016 - 2028 (USD Million)
  • TABLE 111 Brazil customer relationship management market, by end-use, 2016 - 2028 (USD Million)
  • TABLE 112 MEA customer relationship management market, by solution, 2016 - 2028 (USD Million)
  • TABLE 113 MEA customer relationship management market, by deployment, 2016 - 2028 (USD Million)
  • TABLE 114 MEA customer relationship management market, by enterprise size, 2016 - 2028 (USD Million)
  • TABLE 115 MEA customer relationship management market, by end-use, 2016 - 2028 (USD Million)

List of Figures

  • FIG. 1 Market segmentation and scope
  • FIG. 2 Customer relationship management market, 2016 - 2028 (USD Million)
  • FIG. 3 Customer relationship management - Value chain analysis
  • FIG. 4 Customer relationship management - Market dynamics
  • FIG. 5 Global customer relationship management market - Company ranking analysis
  • FIG. 6 Key opportunities prioritized
  • FIG. 7 Customer relationship management market - Porter's five forces analysis
  • FIG. 8 Customer relationship management market - PESTEL analysis
  • FIG. 9 Customer relationship management market share, by solution, 2020 & 2028
  • FIG. 10 Customer relationship management market share, by deployment, 2020 & 2028
  • FIG. 11 Customer relationship management market share, by enterprise size, 2020 & 2028
  • FIG. 12 Customer relationship management market share, by end-use, 2020 & 2028
  • FIG. 13 Customer relationship management market share, by region, 2020 & 2028
  • FIG. 14 Regional marketplace - Key takeaways
  • FIG. 15 North America customer relationship management market - Key takeaways
  • FIG. 16 Europe customer relationship management market - Key takeaways
  • FIG. 17 Asia Pacific customer relationship management market - Key takeaways
  • FIG. 18 South America customer relationship management market - Key takeaways
  • FIG. 19 MEA customer relationship management market - Key takeaways