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市場調查報告書

全球CRM分析市場

CRM Analytics

出版商 Global Industry Analysts, Inc. 商品編碼 940941
出版日期 內容資訊 英文 119 Pages
商品交期: 最快1-2個工作天內
價格
全球CRM分析市場 CRM Analytics
出版日期: 2021年04月01日內容資訊: 英文 119 Pages
簡介

在COVID-19危機和即將來臨的經濟衰退期間,在分析期間經修訂的複合年增長率為11.2%,全球CRM分析市場預計將增長至69億美元。銷售和市場分析是本研究中分析和確定規模的細分之一,預計到分析期結束時,將增長11.9%以上,達到58億美元的市場規模。

接受調查的公司示例

  • Accenture
  • Angoss Software Corporation
  • IBM Corporation
  • Infor
  • Microsoft Corporation
  • Oracle Corporation
  • Salesforce.com, Inc.
  • SAP SE
  • SAS AB
  • Teradata Corporation

本報告調查CRM分析市場,定義和概述市場,分析影響市場增長的各種因素,市場規模的變化和預測,按類別,地區和主要國家/地區進行詳細分析,總結了競爭環境,主要公司的概況等。

內容

I.簡介,方法調查方法,調查範圍

II。執行摘要

第1章市場概述

  • 全球競爭對手的市場份額
  • 全球CRM分析中的競爭對手市場份額情景(%):2019、2025
  • Covid-19的影響和即將到來的全球衰退

第二章主要公司

第3章市場趨勢和驅動力

第四章世界市場展望

III。市場分析

  • 各地區市場分析
  • 美國
  • 加拿大
  • 日本
  • 中國
  • 歐洲
  • 法國
  • 德國
  • 意大利
  • 英國
  • 其他歐洲
  • 亞太地區
  • 其他地區

IV。競爭

  • 公司簡介

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目錄
Product Code: MCP11372

Abstract:

Global CRM Analytics Market to Reach $13.3 Billion by 2027

Amid the COVID-19 crisis, the global market for CRM Analytics estimated at US$7 Billion in the year 2020, is projected to reach a revised size of US$13.3 Billion by 2027, growing at a CAGR of 9.5% over the analysis period 2020-2027. Sales and Marketing Analytics, one of the segments analyzed in the report, is projected to record a 10.1% CAGR and reach US$5.8 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Contact Center Analytics segment is readjusted to a revised 9.4% CAGR for the next 7-year period.

The U.S. Market is Estimated at $2.1 Billion, While China is Forecast to Grow at 8.9% CAGR

The CRM Analytics market in the U.S. is estimated at US$2.1 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$2.3 Billion by the year 2027 trailing a CAGR of 8.9% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 8.9% and 7.7% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 7.7% CAGR.

Social Media Analytics Segment to Record 10.7% CAGR

In the global Social Media Analytics segment, USA, Canada, Japan, China and Europe will drive the 10.8% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$488.4 Million in the year 2020 will reach a projected size of US$1 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$1.5 Billion by the year 2027.

Select Competitors (Total 47 Featured) -

  • Accenture
  • Angoss Software Corporation
  • IBM Corporation
  • Infor
  • Microsoft Corporation
  • Oracle Corporation
  • Salesforce.com, Inc.
  • SAP SE
  • SAS AB
  • Teradata Corporation

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Influencer Market Insights
    • Impact of Covid-19 and a Looming Global Recession
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Current & Future Analysis for CRM Analytics by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 2: World 7-Year Perspective for CRM Analytics by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2020 & 2027
    • TABLE 3: World Current & Future Analysis for Sales and Marketing Analytics by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 4: World 7-Year Perspective for Sales and Marketing Analytics by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
    • TABLE 5: World Current & Future Analysis for Contact Center Analytics by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 6: World 7-Year Perspective for Contact Center Analytics by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
    • TABLE 7: World Current & Future Analysis for Social Media Analytics by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 8: World 7-Year Perspective for Social Media Analytics by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
    • TABLE 9: World Current & Future Analysis for Customer Analytics by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 10: World 7-Year Perspective for Customer Analytics by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
    • TABLE 11: World Current & Future Analysis for Other Segments by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 12: World 7-Year Perspective for Other Segments by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027

III. MARKET ANALYSIS

  • UNITED STATES
    • TABLE 13: USA Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 14: USA 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
  • CANADA
    • TABLE 15: Canada Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 16: Canada 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
  • JAPAN
    • TABLE 17: Japan Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 18: Japan 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
  • CHINA
    • TABLE 19: China Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 20: China 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
  • EUROPE
    • TABLE 21: Europe Current & Future Analysis for CRM Analytics by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 22: Europe 7-Year Perspective for CRM Analytics by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2020 & 2027
    • TABLE 23: Europe Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 24: Europe 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
  • FRANCE
    • TABLE 25: France Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 26: France 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
  • GERMANY
    • TABLE 27: Germany Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 28: Germany 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
  • ITALY
    • TABLE 29: Italy Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 30: Italy 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
  • UNITED KINGDOM
    • TABLE 31: UK Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 32: UK 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
  • REST OF EUROPE
    • TABLE 33: Rest of Europe Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 34: Rest of Europe 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
  • ASIA-PACIFIC
    • TABLE 35: Asia-Pacific Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 36: Asia-Pacific 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027
  • REST OF WORLD
    • TABLE 37: Rest of World Current & Future Analysis for CRM Analytics by Segment - Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 38: Rest of World 7-Year Perspective for CRM Analytics by Segment - Percentage Breakdown of Value Sales for Sales and Marketing Analytics, Contact Center Analytics, Social Media Analytics, Customer Analytics and Other Segments for the Years 2020 & 2027

IV. COMPETITION

  • Total Companies Profiled: 47