市場調查報告書

自動呼叫分配器 (ACD)的全球市場

Automatic Call Distributor

出版商 Global Industry Analysts, Inc. 商品編碼 912511
出版日期 內容資訊 英文 182 Pages
商品交期: 最快1-2個工作天內
價格
自動呼叫分配器 (ACD)的全球市場 Automatic Call Distributor
出版日期: 2020年09月01日內容資訊: 英文 182 Pages
簡介

本報告提供全球自動呼叫分配器 (ACD) 市場概要,彙整趨勢·發展的影響因素分析,競爭企業與市場佔有率,世界及地區·各主要國家的市場規模的變化與預測,主要企業簡介等資訊。

第1章 調查手法

第2章 摘要整理

  • 市場概要
    • 全球市場的企業佔有率
    • 全球自動呼叫分配器 (ACD) 市場上企業佔有率方案
  • 主要企業
  • 市場趨勢與發展因素
  • 全球市場預測

第3章 市場分析

  • 各地區市場分析
    • 美國
    • 加拿大
    • 日本
    • 中國
    • 歐洲
    • 法國
    • 德國
    • 義大利
    • 英國
    • 西班牙
    • 俄羅斯
    • 其他歐洲
    • 亞太地區
    • 澳洲
    • 印度
    • 韓國
    • 其他亞太地區
    • 南美
    • 阿根廷
    • 巴西
    • 墨西哥
    • 其他南美國家
    • 中東
    • 伊朗
    • 以色列
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 其他中東
    • 非洲

第4章 競爭企業

  • AVAYA, INC.
  • BHARAT SANCHAR NIGAM LTD.
  • CISCO SYSTEMS INC.
  • IBM CORPORATION
  • INTEL CORPORATION
  • MITEL NETWORKS CORPORATION

第5章 調查資料

目錄
Product Code: MCP-1712

Global Automatic Call Distributor Market to Reach $1.8 Billion by 2027

Amid the COVID-19 crisis, the global market for Automatic Call Distributor estimated at US$1 Billion in the year 2020, is projected to reach a revised size of US$1.8 Billion by 2027, growing at aCAGR of 8.9% over the period 2020-2027. Cloud-based, one of the segments analyzed in the report, is projected to record 10.1% CAGR and reach US$931.5 Million by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the On-Premises segment is readjusted to a revised 7.7% CAGR for the next 7-year period.

The U.S. Market is Estimated at $273.2 Million, While China is Forecast to Grow at 12.1% CAGR

The Automatic Call Distributor market in the U.S. is estimated at US$273.2 Million in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$387.8 Million by the year 2027 trailing a CAGR of 12.1% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 5.9% and 7.6% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 6.9% CAGR.We bring years of research experience to this 19th edition of our report. The 182-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed.

Competitors identified in this market include, among others,

  • Avaya, Inc.
  • Bharat Sanchar Nigam Ltd.
  • Cisco Systems, Inc.
  • IBM Corporation
  • Intel Corporation
  • Mitel Networks Corporation

TABLE OF CONTENTS

I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Global Competitor Market Shares
    • Automatic Call Distributor Competitor Market Share Scenario Worldwide (in %): 2019 &
    • Impact of Covid-19 and a Looming Global Recession
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: Automatic Call Distributor Global Market Estimates and Forecasts in US$ Thousand by Region/Country: 2020
    • TABLE 2: Automatic Call Distributor Global Retrospective Market Scenario in US$ Thousand by Region/Country: 2012
    • TABLE 3: Automatic Call Distributor Market Share Shift across Key Geographies Worldwide: 2012 VS 2020 VS
    • TABLE 4: Cloud-based (Product) World Market by Region/Country in US$ Thousand: 2020 to
    • TABLE 5: Cloud-based (Product) Historic Market Analysis by Region/Country in US$ Thousand: 2012 to
    • TABLE 6: Cloud-based (Product) Market Share Breakdown of Worldwide Sales by Region/Country: 2012 VS 2020 VS
    • TABLE 7: On-Premises (Product) Potential Growth Markets Worldwide in US$ Thousand: 2020 to
    • TABLE 8: On-Premises (Product) Historic Market Perspective by Region/Country in US$ Thousand: 2012 to
    • TABLE 9: On-Premises (Product) Market Sales Breakdown by Region/Country in Percentage: 2012 VS 2020 VS

III. MARKET ANALYSIS

  • GEOGRAPHIC MARKET ANALYSIS
  • UNITED STATES
    • Market Facts & Figures
    • US Automatic Call Distributor Market Share (in %) by Company: 2019 &
    • Market Analytics
    • TABLE 10: United States Automatic Call Distributor Market Estimates and Projections in US$ Thousand by Product: 2020 to
    • TABLE 11: Automatic Call Distributor Market in the United States by Product: A Historic Review in US$ Thousand for 2012
    • TABLE 12: United States Automatic Call Distributor Market Share Breakdown by Product: 2012 VS 2020 VS
  • CANADA
    • TABLE 13: Canadian Automatic Call Distributor Market Estimates and Forecasts in US$ Thousand by Product: 2020 to
    • TABLE 14: Canadian Automatic Call Distributor Historic Market Review by Product in US$ Thousand: 2012
    • TABLE 15: Automatic Call Distributor Market in Canada: Percentage Share Breakdown of Sales by Product for 2012, 2020, and
  • JAPAN
    • TABLE 16: Japanese Market for Automatic Call Distributor: Annual Sales Estimates and Projections in US$ Thousand by Product for the Period 2020
    • TABLE 17: Automatic Call Distributor Market in Japan: Historic Sales Analysis in US$ Thousand by Product for the Period 2012
    • TABLE 18: Japanese Automatic Call Distributor Market Share Analysis by Product: 2012 VS 2020 VS
  • CHINA
    • TABLE 19: Chinese Automatic Call Distributor Market Growth Prospects in US$ Thousand by Product for the Period 2020
    • TABLE 20: Automatic Call Distributor Historic Market Analysis in China in US$ Thousand by Product: 2012
    • TABLE 21: Chinese Automatic Call Distributor Market by Product: Percentage Breakdown of Sales for 2012, 2020, and
  • EUROPE
    • Market Facts & Figures
    • European Automatic Call Distributor Market: Competitor Market Share Scenario (in %) for 2019 &
    • Market Analytics
    • TABLE 22: European Automatic Call Distributor Market Demand Scenario in US$ Thousand by Region/Country: 2020
    • TABLE 23: Automatic Call Distributor Market in Europe: A Historic Market Perspective in US$ Thousand by Region/Country for the Period 2012
    • TABLE 24: European Automatic Call Distributor Market Share Shift by Region/Country: 2012 VS 2020 VS
    • TABLE 25: European Automatic Call Distributor Market Estimates and Forecasts in US$ Thousand by Product: 2020
    • TABLE 26: Automatic Call Distributor Market in Europe in US$ Thousand by Product: A Historic Review for the Period 2012
    • TABLE 27: European Automatic Call Distributor Market Share Breakdown by Product: 2012 VS 2020 VS
  • FRANCE
    • TABLE 28: Automatic Call Distributor Market in France by Product: Estimates and Projections in US$ Thousand for the Period 2020
    • TABLE 29: French Automatic Call Distributor Historic Market Scenario in US$ Thousand by Product: 2012
    • TABLE 30: French Automatic Call Distributor Market Share Analysis by Product: 2012 VS 2020 VS
  • GERMANY
    • TABLE 31: Automatic Call Distributor Market in Germany: Recent Past, Current and Future Analysis in US$ Thousand by Product for the Period 2020
    • TABLE 32: German Automatic Call Distributor Historic Market Analysis in US$ Thousand by Product: 2012
    • TABLE 33: German Automatic Call Distributor Market Share Breakdown by Product: 2012 VS 2020 VS
  • ITALY
    • TABLE 34: Italian Automatic Call Distributor Market Growth Prospects in US$ Thousand by Product for the Period 2020
    • TABLE 35: Automatic Call Distributor Historic Market Analysis in Italy in US$ Thousand by Product: 2012
    • TABLE 36: Italian Automatic Call Distributor Market by Product: Percentage Breakdown of Sales for 2012, 2020, and
  • UNITED KINGDOM
    • TABLE 37: United Kingdom Market for Automatic Call Distributor: Annual Sales Estimates and Projections in US$ Thousand by Product for the Period 2020
    • TABLE 38: Automatic Call Distributor Market in the United Kingdom: Historic Sales Analysis in US$ Thousand by Product for the Period 2012
    • TABLE 39: United Kingdom Automatic Call Distributor Market Share Analysis by Product: 2012 VS 2020 VS
  • SPAIN
    • TABLE 40: Spanish Automatic Call Distributor Market Estimates and Forecasts in US$ Thousand by Product: 2020 to
    • TABLE 41: Spanish Automatic Call Distributor Historic Market Review by Product in US$ Thousand: 2012
    • TABLE 42: Automatic Call Distributor Market in Spain: Percentage Share Breakdown of Sales by Product for 2012, 2020, and
  • RUSSIA
    • TABLE 43: Russian Automatic Call Distributor Market Estimates and Projections in US$ Thousand by Product: 2020 to
    • TABLE 44: Automatic Call Distributor Market in Russia by Product: A Historic Review in US$ Thousand for 2012
    • TABLE 45: Russian Automatic Call Distributor Market Share Breakdown by Product: 2012 VS 2020 VS
  • REST OF EUROPE
    • TABLE 46: Rest of Europe Automatic Call Distributor Market Estimates and Forecasts in US$ Thousand by Product: 2020
    • TABLE 47: Automatic Call Distributor Market in Rest of Europe in US$ Thousand by Product: A Historic Review for the Period 2012
    • TABLE 48: Rest of Europe Automatic Call Distributor Market Share Breakdown by Product: 2012 VS 2020 VS
  • ASIA-PACIFIC
    • TABLE 49: Asia-Pacific Automatic Call Distributor Market Estimates and Forecasts in US$ Thousand by Region/Country: 2020
    • TABLE 50: Automatic Call Distributor Market in Asia-Pacific: Historic Market Analysis in US$ Thousand by Region/Country for the Period 2012
    • TABLE 51: Asia-Pacific Automatic Call Distributor Market Share Analysis by Region/Country: 2012 VS 2020 VS
    • TABLE 52: Automatic Call Distributor Market in Asia-Pacific by Product: Estimates and Projections in US$ Thousand for the Period 2020
    • TABLE 53: Asia-Pacific Automatic Call Distributor Historic Market Scenario in US$ Thousand by Product: 2012
    • TABLE 54: Asia-Pacific Automatic Call Distributor Market Share Analysis by Product: 2012 VS 2020 VS
  • AUSTRALIA
    • TABLE 55: Automatic Call Distributor Market in Australia: Recent Past, Current and Future Analysis in US$ Thousand by Product for the Period 2020
    • TABLE 56: Australian Automatic Call Distributor Historic Market Analysis in US$ Thousand by Product: 2012
    • TABLE 57: Australian Automatic Call Distributor Market Share Breakdown by Product: 2012 VS 2020 VS
  • INDIA
    • TABLE 58: Indian Automatic Call Distributor Market Estimates and Forecasts in US$ Thousand by Product: 2020 to
    • TABLE 59: Indian Automatic Call Distributor Historic Market Review by Product in US$ Thousand: 2012
    • TABLE 60: Automatic Call Distributor Market in India: Percentage Share Breakdown of Sales by Product for 2012, 2020, and
  • SOUTH KOREA
    • TABLE 61: Automatic Call Distributor Market in South Korea: Recent Past, Current and Future Analysis in US$ Thousand by Product for the Period 2020
    • TABLE 62: South Korean Automatic Call Distributor Historic Market Analysis in US$ Thousand by Product: 2012
    • TABLE 63: Automatic Call Distributor Market Share Distribution in South Korea by Product: 2012 VS 2020 VS
  • REST OF ASIA-PACIFIC
    • TABLE 64: Rest of Asia-Pacific Market for Automatic Call Distributor: Annual Sales Estimates and Projections in US$ Thousand by Product for the Period 2020
    • TABLE 65: Automatic Call Distributor Market in Rest of Asia-Pacific: Historic Sales Analysis in US$ Thousand by Product for the Period 2012
    • TABLE 66: Rest of Asia-Pacific Automatic Call Distributor Market Share Analysis by Product: 2012 VS 2020 VS
  • LATIN AMERICA
    • TABLE 67: Latin American Automatic Call Distributor Market Trends by Region/Country in US$ Thousand: 2020
    • TABLE 68: Automatic Call Distributor Market in Latin America in US$ Thousand by Region/Country: A Historic Perspective for the Period 2012
    • TABLE 69: Latin American Automatic Call Distributor Market Percentage Breakdown of Sales by Region/Country: 2012, 2020, and
    • TABLE 70: Latin American Automatic Call Distributor Market Growth Prospects in US$ Thousand by Product for the Period 2020
    • TABLE 71: Automatic Call Distributor Historic Market Analysis in Latin America in US$ Thousand by Product: 2012
    • TABLE 72: Latin American Automatic Call Distributor Market by Product: Percentage Breakdown of Sales for 2012, 2020, and
  • ARGENTINA
    • TABLE 73: Argentinean Automatic Call Distributor Market Estimates and Forecasts in US$ Thousand by Product: 2020
    • TABLE 74: Automatic Call Distributor Market in Argentina in US$ Thousand by Product: A Historic Review for the Period 2012
    • TABLE 75: Argentinean Automatic Call Distributor Market Share Breakdown by Product: 2012 VS 2020 VS
  • BRAZIL
    • TABLE 76: Automatic Call Distributor Market in Brazil by Product: Estimates and Projections in US$ Thousand for the Period 2020
    • TABLE 77: Brazilian Automatic Call Distributor Historic Market Scenario in US$ Thousand by Product: 2012
    • TABLE 78: Brazilian Automatic Call Distributor Market Share Analysis by Product: 2012 VS 2020 VS
  • MEXICO
    • TABLE 79: Automatic Call Distributor Market in Mexico: Recent Past, Current and Future Analysis in US$ Thousand by Product for the Period 2020
    • TABLE 80: Mexican Automatic Call Distributor Historic Market Analysis in US$ Thousand by Product: 2012
    • TABLE 81: Mexican Automatic Call Distributor Market Share Breakdown by Product: 2012 VS 2020 VS
  • REST OF LATIN AMERICA
    • TABLE 82: Rest of Latin America Automatic Call Distributor Market Estimates and Projections in US$ Thousand by Product: 2020 to
    • TABLE 83: Automatic Call Distributor Market in Rest of Latin America by Product: A Historic Review in US$ Thousand for 2012
    • TABLE 84: Rest of Latin America Automatic Call Distributor Market Share Breakdown by Product: 2012 VS 2020 VS
  • MIDDLE EAST
    • TABLE 85: The Middle East Automatic Call Distributor Market Estimates and Forecasts in US$ Thousand by Region/Country: 2020
    • TABLE 86: Automatic Call Distributor Market in the Middle East by Region/Country in US$ Thousand: 2012
    • TABLE 87: The Middle East Automatic Call Distributor Market Share Breakdown by Region/Country: 2012, 2020, and
    • TABLE 88: The Middle East Automatic Call Distributor Market Estimates and Forecasts in US$ Thousand by Product: 2020 to
    • TABLE 89: The Middle East Automatic Call Distributor Historic Market by Product in US$ Thousand: 2012
    • TABLE 90: Automatic Call Distributor Market in the Middle East: Percentage Share Breakdown of Sales by Product for 2012,2020, and
  • IRAN
    • TABLE 91: Iranian Market for Automatic Call Distributor: Annual Sales Estimates and Projections in US$ Thousand by Product for the Period 2020
    • TABLE 92: Automatic Call Distributor Market in Iran: Historic Sales Analysis in US$ Thousand by Product for the Period 2012
    • TABLE 93: Iranian Automatic Call Distributor Market Share Analysis by Product: 2012 VS 2020 VS
  • ISRAEL
    • TABLE 94: Israeli Automatic Call Distributor Market Estimates and Forecasts in US$ Thousand by Product: 2020
    • TABLE 95: Automatic Call Distributor Market in Israel in US$ Thousand by Product: A Historic Review for the Period 2012
    • TABLE 96: Israeli Automatic Call Distributor Market Share Breakdown by Product: 2012 VS 2020 VS
  • SAUDI ARABIA
    • TABLE 97: Saudi Arabian Automatic Call Distributor Market Growth Prospects in US$ Thousand by Product for the Period 2020
    • TABLE 98: Automatic Call Distributor Historic Market Analysis in Saudi Arabia in US$ Thousand by Product: 2012
    • TABLE 99: Saudi Arabian Automatic Call Distributor Market by Product: Percentage Breakdown of Sales for 2012, 2020, and
  • UNITED ARAB EMIRATES
    • TABLE 100: Automatic Call Distributor Market in the United Arab Emirates: Recent Past, Current and Future Analysis in US$ Thousand by Product for the Period 2020
    • TABLE 101: United Arab Emirates Automatic Call Distributor Historic Market Analysis in US$ Thousand by Product: 2012
    • TABLE 102: Automatic Call Distributor Market Share Distribution in United Arab Emirates by Product: 2012 VS 2020 VS
  • REST OF MIDDLE EAST
    • TABLE 103: Automatic Call Distributor Market in Rest of Middle East: Recent Past, Current and Future Analysis in US$ Thousand by Product for the Period 2020
    • TABLE 104: Rest of Middle East Automatic Call Distributor Historic Market Analysis in US$ Thousand by Product: 2012
    • TABLE 105: Rest of Middle East Automatic Call Distributor Market Share Breakdown by Product: 2012 VS 2020 VS
  • AFRICA
    • TABLE 106: African Automatic Call Distributor Market Estimates and Projections in US$ Thousand by Product: 2020 to
    • TABLE 107: Automatic Call Distributor Market in Africa by Product: A Historic Review in US$ Thousand for 2012
    • TABLE 108: African Automatic Call Distributor Market Share Breakdown by Product: 2012 VS 2020 VS

IV. COMPETITION

  • Total Companies Profiled: 44