表紙
市場調查報告書

社群CRM的全球市場

Social Customer Relationship Management (CRM)

出版商 Global Industry Analysts, Inc. 商品編碼 909047
出版日期 內容資訊 英文 178 Pages
商品交期: 最快1-2個工作天內
價格
社群CRM的全球市場 Social Customer Relationship Management (CRM)
出版日期: 2020年09月01日內容資訊: 英文 178 Pages
簡介

本報告提供全球社群CRM市場相關調查分析,提供市場概要,主要企業,市場趨勢·促進因素,全球市場預測,各地區市場分析,競爭情形相關的系統性資訊。

第1章 調查手法

第2章 摘要整理

  • 市場概要
    • 全球競爭企業的市場佔有率
  • 主要企業
  • 市場趨勢·促進因素
  • 全球市場預測

第3章 市場分析

  • 各地區市場分析
    • 美國
    • 加拿大
    • 日本
    • 中國
    • 歐洲
    • 法國
    • 德國
    • 義大利
    • 英國
    • 其他的歐洲
    • 亞太地區
    • 其他全球地區

第4章 競爭

  • IBM CORPORATION
  • JIVE SOFTWARE, INC.
  • LITHIUM TECHNOLOGIES
  • MICROSOFT CORPORATION
  • NETSUITE
  • ORACLE CORPORATION
  • PEGASYSTEMS
  • SAP SE
  • SALESFORCE.COM
  • SUGARCRM

第5章 相關調查

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目錄
Product Code: MCP14883

Global Social Customer Relationship Management (CRM) Market to Reach $244.4 Billion by 2027

Amid the COVID-19 crisis, the global market for Social Customer Relationship Management (CRM) estimated at US$16.8 Billion in the year 2020, is projected to reach a revised size of US$244.4 Billion by 2027, growing at a CAGR of 46.6% over the analysis period 2020-2027. Social Monitoring, one of the segments analyzed in the report, is projected to record a 49.7% CAGR and reach US$68.6 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Social Listening segment is readjusted to a revised 46% CAGR for the next 7-year period.

The U.S. Market is Estimated at $5.1 Billion, While China is Forecast to Grow at 43.8% CAGR

The Social Customer Relationship Management (CRM) market in the U.S. is estimated at US$5.1 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$38 Billion by the year 2027 trailing a CAGR of 43.8% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 42.7% and 39.3% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 31.5% CAGR.

Social Mapping Segment to Record 42.1% CAGR

In the global Social Mapping segment, USA, Canada, Japan, China and Europe will drive the 42% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$1.2 Billion in the year 2020 will reach a projected size of US$14.5 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$30 Billion by the year 2027.We bring years of research experience to this 7th edition of our report. The 178-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed.

Competitors identified in this market include, among others,

  • IBM Corporation
  • Jive Software, Inc.
  • Lithium Technologies, LLC
  • Microsoft Corporation
  • NetSuite, Inc.
  • Oracle Corporation
  • Pegasystems, Inc.
  • Salesforce.com, Inc.
  • SAP SE
  • SugarCRM, Inc.

TABLE OF CONTENTS

I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Global Competitor Market Shares
    • Social Customer Relationship Management (CRM) Competitor Market Share Scenario Worldwide (in %): 2019 &
    • Impact of Covid-19 and a Looming Global Recession
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: Social Customer Relationship Management (CRM) Global Market Estimates and Forecasts in US$ Million by Region/Country: 2020
    • TABLE 2: Social Customer Relationship Management (CRM) Market Share Shift across Key Geographies Worldwide: 2020 VS
    • TABLE 3: Social Monitoring (Solution) World Market by Region/Country in US$ Million: 2020 to
    • TABLE 4: Social Monitoring (Solution) Market Share Breakdown of Worldwide Sales by Region/Country: 2020 VS
    • TABLE 5: Social Listening (Solution) Potential Growth Markets Worldwide in US$ Million: 2020 to
    • TABLE 6: Social Listening (Solution) Market Sales Breakdown by Region/Country in Percentage: 2020 VS
    • TABLE 7: Social Mapping (Solution) Geographic Market Spread Worldwide in US$ Million: 2020 to
    • TABLE 8: Social Mapping (Solution) Market Share Distribution in Percentage by Region/Country: 2020 VS
    • TABLE 9: Social Measurements (Solution) World Market Estimates and Forecasts by Region/Country in US$ Million: 2020 to
    • TABLE 10: Social Measurements (Solution) Market Share Breakdown by Region/Country: 2020 VS
    • TABLE 11: Social Engagement (Solution) World Market by Region/Country in US$ Million: 2020 to
    • TABLE 12: Social Engagement (Solution) Market Share Distribution in Percentage by Region/Country: 2020 VS
    • TABLE 13: Social Middleware (Solution) World Market Estimates and Forecasts in US$ Million by Region/Country: 2020 to
    • TABLE 14: Social Middleware (Solution) Market Percentage Share Distribution by Region/Country: 2020 VS
    • TABLE 15: Hosted (Deployment) Market Opportunity Analysis Worldwide in US$ Million by Region/Country: 2020 to
    • TABLE 16: Hosted (Deployment) Market Share Distribution in Percentage by Region/Country: 2020 VS
    • TABLE 17: On Premise (Deployment) World Market by Region/Country in US$ Million: 2020 to
    • TABLE 18: On Premise (Deployment) Market Share Breakdown of Worldwide Sales by Region/Country: 2020 VS
    • TABLE 19: Small and Medium Businesses (SMBS) (End-Use) Global Market Estimates & Forecasts in US$ Million by Region/Country: 2020
    • TABLE 20: Small and Medium Businesses (SMBS) (End-Use) Market Share Breakdown by Region/Country: 2020 VS
    • TABLE 21: Large Enterprises (End-Use) Demand Potential Worldwide in US$ Million by Region/Country: 2020
    • TABLE 22: Large Enterprises (End-Use) Share Breakdown Review by Region/Country: 2020 VS

III. MARKET ANALYSIS

  • GEOGRAPHIC MARKET ANALYSIS
  • UNITED STATES
    • Market Facts & Figures
    • US Social Customer Relationship Management (CRM) Market Share (in %) by Company: 2019 &
    • Market Analytics
    • TABLE 23: United States Social Customer Relationship Management (CRM) Market Estimates and Projections in US$ Million by Solution: 2020 to
    • TABLE 24: United States Social Customer Relationship Management (CRM) Market Share Breakdown by Solution: 2020 VS
    • TABLE 25: Social Customer Relationship Management (CRM) Market in US$ Million in the United States by Deployment: 2020
    • TABLE 26: United States Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2020 VS
    • TABLE 27: United States Social Customer Relationship Management (CRM) Latent Demand Forecasts in US$ Million by End-Use: 2020 to
    • TABLE 28: Social Customer Relationship Management (CRM) Market Share Breakdown in the United States by End-Use: 2020 VS
  • CANADA
    • TABLE 29: Canadian Social Customer Relationship Management (CRM) Market Estimates and Forecasts in US$ Million by Solution: 2020 to
    • TABLE 30: Social Customer Relationship Management (CRM) Market in Canada: Percentage Share Breakdown of Sales by Solution for 2020 and
    • TABLE 31: Social Customer Relationship Management (CRM) Market Analysis in Canada in US$ Million by Deployment: 2020
    • TABLE 32: Canadian Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2020 VS
    • TABLE 33: Canadian Social Customer Relationship Management (CRM) Market Quantitative Demand Analysis in US$ Million by End-Use: 2020 to
    • TABLE 34: Canadian Social Customer Relationship Management (CRM) Market Share Analysis by End-Use: 2020 VS
  • JAPAN
    • TABLE 35: Japanese Market for Social Customer Relationship Management (CRM): Annual Sales Estimates and Projections in US$ Million by Solution for the Period 2020
    • TABLE 36: Japanese Social Customer Relationship Management (CRM) Market Share Analysis by Solution: 2020 VS
    • TABLE 37: Japanese Medium & Long-Term Outlook for Social Customer Relationship Management (CRM) Market in US$ Million by Deployment: 2020
    • TABLE 38: Japanese Social Customer Relationship Management (CRM) Market Percentage Share Distribution by Deployment: 2020 VS
    • TABLE 39: Japanese Demand Estimates and Forecasts for Social Customer Relationship Management (CRM) in US$ Million by End-Use: 2020 to
    • TABLE 40: Social Customer Relationship Management (CRM) Market Share Shift in Japan by End-Use: 2020 VS
  • CHINA
    • TABLE 41: Chinese Social Customer Relationship Management (CRM) Market Growth Prospects in US$ Million by Solution for the Period 2020
    • TABLE 42: Chinese Social Customer Relationship Management (CRM) Market by Solution: Percentage Breakdown of Sales for 2020 and
    • TABLE 43: Social Customer Relationship Management (CRM) Market Estimates and Forecasts in China in US$ Million by Deployment: 2020
    • TABLE 44: Social Customer Relationship Management (CRM) Market in China: Percentage Share Analysis by Deployment for 2020 and
    • TABLE 45: Chinese Demand for Social Customer Relationship Management (CRM) in US$ Million by End-Use: 2020 to
    • TABLE 46: Chinese Social Customer Relationship Management (CRM) Market Share Breakdown by End-Use: 2020 VS
  • EUROPE
    • Market Facts & Figures
    • European Social Customer Relationship Management (CRM) Market: Competitor Market Share Scenario (in %) for 2019 &
    • Market Analytics
    • TABLE 47: European Social Customer Relationship Management (CRM) Market Demand Scenario in US$ Million by Region/Country: 2018
    • TABLE 48: European Social Customer Relationship Management (CRM) Market Share Shift by Region/Country: 2020 VS
    • TABLE 49: European Social Customer Relationship Management (CRM) Market Estimates and Forecasts in US$ Million by Solution: 2020
    • TABLE 50: European Social Customer Relationship Management (CRM) Market Share Breakdown by Solution: 2020 VS
    • TABLE 51: European Social Customer Relationship Management (CRM) Market Assessment in US$ Million by Deployment: 2020
    • TABLE 52: Social Customer Relationship Management (CRM) Market in Europe: Percentage Breakdown of Salesby Deployment for 2020 and
    • TABLE 53: European Social Customer Relationship Management (CRM) Addressable Market Opportunity in US$ Million by End-Use: 2020
    • TABLE 54: European Social Customer Relationship Management (CRM) Market Share Analysis by End-Use: 2020 VS
  • FRANCE
    • TABLE 55: Social Customer Relationship Management (CRM) Market in France by Solution: Estimates and Projections in US$ Million for the Period 2020
    • TABLE 56: French Social Customer Relationship Management (CRM) Market Share Analysis by Solution: 2020 VS
    • TABLE 57: French Social Customer Relationship Management (CRM) Market Estimates and Projections in US$ Million by Deployment: 2020
    • TABLE 58: French Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2020 VS
    • TABLE 59: Social Customer Relationship Management (CRM) Quantitative Demand Analysis in France in US$ Million by End-Use: 2020
    • TABLE 60: French Social Customer Relationship Management (CRM) Market Share Analysis: A 7-Year Perspective by End-Use for 2020 and
  • GERMANY
    • TABLE 61: Social Customer Relationship Management (CRM) Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Solution for the Period 2020
    • TABLE 62: German Social Customer Relationship Management (CRM) Market Share Breakdown by Solution: 2020 VS
    • TABLE 63: German Social Customer Relationship Management (CRM) Latent Demand Forecasts in US$ Million by Deployment: 2020
    • TABLE 64: German Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2020 VS
    • TABLE 65: Social Customer Relationship Management (CRM) Market in Germany: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2020
    • TABLE 66: Social Customer Relationship Management (CRM) Market Share Distribution in Germany by End-Use: 2020 VS
  • ITALY
    • TABLE 67: Italian Social Customer Relationship Management (CRM) Market Growth Prospects in US$ Million by Solution for the Period 2020
    • TABLE 68: Italian Social Customer Relationship Management (CRM) Market by Solution: Percentage Breakdown of Sales for 2020 and
    • TABLE 69: Social Customer Relationship Management (CRM) Market Estimates and Forecasts in Italy in US$ Million by Deployment: 2020
    • TABLE 70: Social Customer Relationship Management (CRM) Market in Italy: Percentage Share Analysis by Deployment for 2020 and
    • TABLE 71: Italian Demand for Social Customer Relationship Management (CRM) in US$ Million by End-Use: 2020 to
    • TABLE 72: Italian Social Customer Relationship Management (CRM) Market Share Breakdown by End-Use: 2020 VS
  • UNITED KINGDOM
    • TABLE 73: United Kingdom Market for Social Customer Relationship Management (CRM): Annual Sales Estimates and Projections in US$ Million by Solution for the Period 2020
    • TABLE 74: United Kingdom Social Customer Relationship Management (CRM) Market Share Analysis by Solution: 2020 VS
    • TABLE 75: United Kingdom Medium & Long-Term Outlook for Social Customer Relationship Management (CRM) Market in US$ Million by Deployment: 2020
    • TABLE 76: United Kingdom Social Customer Relationship Management (CRM) Market Percentage Share Distribution by Deployment: 2020 VS
    • TABLE 77: United Kingdom Demand Estimates and Forecasts for Social Customer Relationship Management (CRM) in US$ Million by End-Use: 2020 to
    • TABLE 78: Social Customer Relationship Management (CRM) Market Share Shift in the United Kingdom by End-Use: 2020 VS
  • REST OF EUROPE
    • TABLE 79: Rest of Europe Social Customer Relationship Management (CRM) Market Estimates and Forecasts in US$ Million by Solution: 2020
    • TABLE 80: Rest of Europe Social Customer Relationship Management (CRM) Market Share Breakdown by Solution: 2020 VS
    • TABLE 81: Rest of Europe Social Customer Relationship Management (CRM) Market Assessment in US$ Million by Deployment: 2020
    • TABLE 82: Social Customer Relationship Management (CRM) Market in Rest of Europe: Percentage Breakdown of Sales by Deployment for 2020 and
    • TABLE 83: Rest of Europe Social Customer Relationship Management (CRM) Addressable Market Opportunity in US$ Million by End-Use: 2020
    • TABLE 84: Rest of Europe Social Customer Relationship Management (CRM) Market Share Analysis by End-Use: 2020 VS
  • ASIA-PACIFIC
    • TABLE 85: Social Customer Relationship Management (CRM) Market in Asia-Pacific by Solution: Estimates and Projections in US$ Million for the Period 2020
    • TABLE 86: Asia-Pacific Social Customer Relationship Management (CRM) Market Share Analysis by Solution: 2020 VS
    • TABLE 87: Asia-Pacific Social Customer Relationship Management (CRM) Market Estimates and Projections in US$ Million by Deployment: 2020
    • TABLE 88: Asia-Pacific Social Customer Relationship Management (CRM) Historic Market Analysis in US$ Million by Deployment: 2020 VS
    • TABLE 89: Social Customer Relationship Management (CRM) Quantitative Demand Analysis in Asia-Pacific in US$ Million by End-Use: 2020
    • TABLE 90: Asia-Pacific Social Customer Relationship Management (CRM) Market Share Analysis: A 7-Year Perspectiveby End-Use for 2020 and
  • REST OF WORLD
    • TABLE 91: Rest of World Social Customer Relationship Management (CRM) Market Estimates and Forecasts in US$ Million by Solution: 2020 to
    • TABLE 92: Social Customer Relationship Management (CRM) Market in Rest of World: Percentage Share Breakdown of Sales by Solution for 2020 and
    • TABLE 93: Social Customer Relationship Management (CRM) Market Analysis in Rest of World in US$ Million by Deployment: 2020
    • TABLE 94: Rest of World Social Customer Relationship Management (CRM) Market Share Breakdown by Deployment: 2020 VS
    • TABLE 95: Rest of World Social Customer Relationship Management (CRM) Market Quantitative Demand Analysis in US$ Million by End-Use: 2020 to
    • TABLE 96: Rest of World Social Customer Relationship Management (CRM) Market Share Analysis by End-Use: 2020 VS

IV. COMPETITION

  • Total Companies Profiled: 44