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市場調查報告書

醫療用BPO的全球市場

Healthcare BPO

出版商 Global Industry Analysts, Inc. 商品編碼 907240
出版日期 內容資訊 英文 95 Pages
商品交期: 最快1-2個工作天內
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醫療用BPO的全球市場 Healthcare BPO
出版日期: 2019年10月01日內容資訊: 英文 95 Pages
簡介

本報告提供全球醫療用BPO市場調查,提供市場概要,競爭企業的市場佔有率,市場區隔·地區/各主要國家的市場規模的變化與預測,市場成長要素,競爭情形,主要企業的簡介等全面性資訊。

第1章 調查手法

第2章 摘要整理

  • 市場概要
    • 競爭企業的市場佔有率
    • 競爭企業的市場佔有率:方案
    • 競爭企業的市場佔有率:各市場區隔
    • 提供者服務
    • 保險者服務
    • 醫藥品服務
  • 主要企業
  • 市場趨勢·成長促進因素
  • 全球市場預測

第3章 市場分析

  • 地區市場分析
  • 美國
  • 加拿大
  • 日本
  • 中國
  • 歐洲
  • 法國
  • 德國
  • 義大利
  • 英國
  • 其他歐洲各國
  • 亞太地區
  • 其他 (ROW)

第4章 競爭情形

  • ACCENTURE PLC
  • COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION
  • FIRSTSOURCE SOLUTIONS
  • GEBBS HEALTHCARE SOLUTIONS
  • IBM CORPORATION
  • INFOSYS
  • INVENSIS TECHNOLOGIES
  • LONZA GROUP AG
  • OMEGA HEALTHCARE MANAGEMENT SERVICES PVT.
  • R1 RCM INC.
  • TATA CONSULTANCY SERVICES
  • WNS (HOLDINGS)
  • XEROX CORPORATION

第5章 調查資料

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目錄
Product Code: MCP12285

Healthcare BPO market worldwide is projected to grow by US$178 Billion, driven by a compounded growth of 9.8%. Provider Service, one of the segments analyzed and sized in this study, displays the potential to grow at over 10.8%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast of the changing pulse of the market. Poised to reach over US$130.8 Billion by the year 2025, Provider Service will bring in healthy gains adding significant momentum to global growth.

Representing the developed world, the United States will maintain a 9.6% growth momentum. Within Europe, which continues to remain an important element in the world economy, Germany will add over US$9.5 Billion to the region's size and clout in the next 5 to 6 years. Over US$14 Billion worth of projected demand in the region will come from Rest of Europe markets. In Japan, Provider Service will reach a market size of US$12.1 Billion by the close of the analysis period. As the world's second largest economy and the new game changer in global markets, China exhibits the potential to grow at 11.1% over the next couple of years and add approximately US$10.8 Billion in terms of addressable opportunity for the picking by aspiring businesses and their astute leaders. Presented in visually rich graphics are these and many more need-to-know quantitative data important in ensuring quality of strategy decisions, be it entry into new markets or allocation of resources within a portfolio. Several macroeconomic factors and internal market forces will shape growth and development of demand patterns in emerging countries in Asia-Pacific. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include, among others, Accenture PLC; Cognizant Technology Solutions Corporation; Firstsource Solutions Ltd.; GeBBS Healthcare Solutions, Inc.; Genpact; IBM Corporation; Infosys Ltd.; Invensis Technologies; Lonza Group AG; Omega Healthcare Management Services Pvt. Ltd.; R1 RCM Inc.; Tata Consultancy Services Ltd.; WNS (Holdings) Ltd.; Xerox Corporation

TABLE OF CONTENTS

I. INTRODUCTION, METHODOLOGY & REPORT SCOPE 1

II. EXECUTIVE SUMMARY 11

1. MARKET OVERVIEW 11

  • Outlook 11
  • Segment Scope 12
  • Global Competitor Market Shares 13
  • Healthcare BPO Competitor Market Share Scenario Worldwide (in %): 2019 14
  • Leading Players in the Global Contract Research Outsourcing Market by Revenue Share (in %): 2019 15

2. FOCUS ON SELECT PLAYERS 16

  • Accenture Plc (Ireland) 16
  • Boehringer Ingelheim (Germany) 16
  • Catalent Pharma Solutions, Inc. (USA) 16
  • Conduent, Inc. (USA) 17
  • Covance, Inc. (USA) 17
  • Charles River Laboratories International, Inc. (USA) 18
  • Cognizant Technology Solutions Corporation (USA) 19
  • EXLService Holdings, Inc. (USA) 19
  • GeBBS Healthcare Solutions, Inc. (USA) 20
  • Genpact Limited (India) 20
  • HCL Technologies Limited (India) 21
  • Infosys BPM Limited (India) 21
  • IQVIA (USA) 22
  • Lonza Group AG (Switzerland) 22
  • PAREXEL International Corp. (USA) 22
  • Syneos Health (USA) 23
  • Tata Consultancy Services Limited (India) 23
  • Wipro Limited (India) 24
  • WNS Global Services Ltd. (India) 24

3. MARKET TRENDS & DRIVERS 26

  • Increasing Healthcare Costs to Drive Inclination towards BPO Services 26
  • Global Cost of Chronic Diseases (In US$ Billion) for the Years 2018 and 2030 27
  • Aging Population Burdens an Already Strained Healthcare System: Global Population Statistics for the 65+ Age Group in Million by Geographic Region for the Years 2019, 2025, 2035 and 2050 28
  • Per Capita Healthcare Expenditure (in $) by Select Countries for 2018 29
  • Regulatory Challenges Inflate the Demand for Healthcare BPO 29
  • ICD-10 Coding Standards and Impending Adoption of ICD-11 Standards: Potential for BPO Providers 30
  • With Many Benefits of Cloud Computing, "The Cloud" Comes With a Silver Lining for BPO Service Providers Struggling to Remain Cost Competitive in the Era of Value Based Care 31
  • Inherent Advantages of Cloud Computing Make "The Cloud" a Game Changer in the Healthcare BPO Industry: Benefits of Cloud Measured in % Efficiency Improvements & Cost Reduction 33
  • Revenue Cycle Management Outsourcing Maximize Revenue Collection Operations 33
  • Global Market for Revenue Cycle Management: Revenues in US$ Billion for the Years 2018, 2020, 2022 and 2024 34
  • Reimbursement Changes Amplify Demand 34
  • Rise in Healthcare Industry Consolidation Boosts Growth Opportunities 35
  • Select M&A Deals Involving Large Healthcare Firms 36
  • Healthcare BPO Market for Pharma Manufacturing 37
  • Global Pharmaceutical R&D Spending (US$ Billion) for the Years 2010 through 2020 38
  • Patent Cliffs in Pharma Industry Drive Dependence on BPO Providers 38
  • Major Pharma Drugs Losing Patents in 2019 39
  • Healthcare Analytics Services Address the Challenge of High Data Volumes 39
  • Industry Witnesses a Surge in Near Shore Outsourcing 40

4. GLOBAL MARKET PERSPECTIVE 42

  • TABLE 1: Healthcare BPO Global Market Estimates and Forecasts in US$ Million by Region/Country: 2018-2025 42
  • TABLE 2: Healthcare BPO Global Retrospective Market Scenario in US$ Million by Region/Country: 2009-2017 43
  • TABLE 3: Healthcare BPO Market Share Shift across Key Geographies Worldwide: 2009 VS 2019 VS 2025 44
  • TABLE 4: Provider Service (Type) World Market by Region/Country in US$ Million: 2018 to 2025 45
  • TABLE 5: Provider Service (Type) Historic Market Analysis by Region/Country in US$ Million: 2009 to 2017 46
  • TABLE 6: Provider Service (Type) Market Share Breakdown of Worldwide Sales by Region/Country: 2009 VS 2019 VS 2025 47
  • TABLE 7: Payer Service (Type) Potential Growth Markets Worldwide in US$ Million: 2018 to 2025 48
  • TABLE 8: Payer Service (Type) Historic Market Perspective by Region/Country in US$ Million: 2009 to 2017 49
  • TABLE 9: Payer Service (Type) Market Sales Breakdown by Region/Country in Percentage: 2009 VS 2019 VS 2025 50
  • TABLE 10: Pharmaceutical Service (Type) Geographic Market Spread Worldwide in US$ Million: 2018 to 2025 51
  • TABLE 11: Pharmaceutical Service (Type) Region Wise Breakdown of Global Historic Demand in US$ Million: 2009 to 2017 52
  • TABLE 12: Pharmaceutical Service (Type) Market Share Distribution in Percentage by Region/Country: 2009 VS 2019 VS 2025 53

III. MARKET ANALYSIS 54

  • GEOGRAPHIC MARKET ANALYSIS 54
  • UNITED STATES 54
  • Rise in Healthcare Costs Trigger the Need for Healthcare BPO Services 54
  • Changing Regulations in the US: Implications for the Payer BPO Market 54
  • Rising Healthcare Costs Drive Healthcare Reforms in the US: Per Capita Healthcare Expenditure (in $) for the Period 2014-2019 56
  • Health Coverage in the US: Percentage Breakdown of Number of Americans Covered by Source of Health Coverage for the Years 2018 and 2028 57
  • Healthcare Reforms Lead to Reduced Uninsured Population: Percentage of Uninsured Population for the Period 2008, 2010, 2012, 2014, 2016 and 2018 58
  • Number of Medicare ACOs in the US for the Years 2012 through 2018 59
  • Market Analytics 60
  • TABLE 13: United States Healthcare BPO Market Estimates and Projections in US$ Million by Type: 2018 to 2025 60
  • TABLE 14: Healthcare BPO Market in the United States by Type: A Historic Review in US$ Million for 2009-2017 61
  • TABLE 15: United States Healthcare BPO Market Share Breakdown by Type: 2009 VS 2019 VS 2025 62
  • CANADA 63
  • TABLE 16: Canadian Healthcare BPO Market Estimates and Forecasts in US$ Million by Type: 2018 to 2025 63
  • TABLE 17: Canadian Healthcare BPO Historic Market Review by Type in US$ Million: 2009-2017 64
  • TABLE 18: Healthcare BPO Market in Canada: Percentage Share Breakdown of Sales by Type for 2009, 2019, and 2025 65
  • JAPAN 66
  • TABLE 19: Japanese Market for Healthcare BPO: Annual Sales Estimates and Projections in US$ Million by Type for the Period 2018-2025 66
  • TABLE 20: Healthcare BPO Market in Japan: Historic Sales Analysis in US$ Million by Type for the Period 2009-2017 67
  • TABLE 21: Japanese Healthcare BPO Market Share Analysis by Type: 2009 VS 2019 VS 2025 68
  • CHINA 69
  • Chinese Healthcare Industry on a Growth Trajectory 69
  • Market Analytics 70
  • TABLE 22: Chinese Healthcare BPO Market Growth Prospects in US$ Million by Type for the Period 2018-2025 70
  • TABLE 23: Healthcare BPO Historic Market Analysis in China in US$ Million by Type: 2009-2017 71
  • TABLE 24: Chinese Healthcare BPO Market by Type: Percentage Breakdown of Sales for 2009, 2019, and 2025 72
  • EUROPE 73
  • TABLE 25: European Healthcare BPO Market Demand Scenario in US$ Million by Region/Country: 2018-2025 73
  • TABLE 26: Healthcare BPO Market in Europe: A Historic Market Perspective in US$ Million by Region/Country for the Period 2009-2017 74
  • TABLE 27: European Healthcare BPO Market Share Shift by Region/Country: 2009 VS 2019 VS 2025 75
  • TABLE 28: European Healthcare BPO Market Estimates and Forecasts in US$ Million by Type: 2018-2025 76
  • TABLE 29: Healthcare BPO Market in Europe in US$ Million by Type: A Historic Review for the Period 2009-2017 77
  • TABLE 30: European Healthcare BPO Market Share Breakdown by Type: 2009 VS 2019 VS 2025 78
  • FRANCE 79
  • TABLE 31: Healthcare BPO Market in France by Type: Estimates and Projections in US$ Million for the Period 2018-2025 79
  • TABLE 32: French Healthcare BPO Historic Market Scenario in US$ Million by Type: 2009-2017 80
  • TABLE 33: French Healthcare BPO Market Share Analysis by Type: 2009 VS 2019 VS 2025 81
  • GERMANY 82
  • TABLE 34: Healthcare BPO Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Type for the Period 2018-2025 82
  • TABLE 35: German Healthcare BPO Historic Market Analysis in US$ Million by Type: 2009-2017 83
  • TABLE 36: German Healthcare BPO Market Share Breakdown by Type: 2009 VS 2019 VS 2025 84
  • ITALY 85
  • TABLE 37: Italian Healthcare BPO Market Growth Prospects in US$ Million by Type for the Period 2018-2025 85
  • TABLE 38: Healthcare BPO Historic Market Analysis in Italy in US$ Million by Type: 2009-2017 86
  • TABLE 39: Italian Healthcare BPO Market by Type: Percentage Breakdown of Sales for 2009, 2019, and 2025 87
  • UNITED KINGDOM 88
  • TABLE 40: United Kingdom Market for Healthcare BPO: Annual Sales Estimates and Projections in US$ Million by Type for the Period 2018-2025 88
  • TABLE 41: Healthcare BPO Market in the United Kingdom: Historic Sales Analysis in US$ Million by Type for the Period 2009-2017 89
  • TABLE 42: United Kingdom Healthcare BPO Market Share Analysis by Type: 2009 VS 2019 VS 2025 90
  • REST OF EUROPE 91
  • TABLE 43: Rest of Europe Healthcare BPO Market Estimates and Forecasts in US$ Million by Type: 2018-2025 91
  • TABLE 44: Healthcare BPO Market in Rest of Europe in US$ Million by Type: A Historic Review for the Period 2009-2017 92
  • TABLE 45: Rest of Europe Healthcare BPO Market Share Breakdown by Type: 2009 VS 2019 VS 2025 93
  • ASIA-PACIFIC 94
  • Indian BPO Industry Revolutionizes Healthcare Sector 94
  • Market Analytics 95
  • TABLE 46: Healthcare BPO Market in Asia-Pacific by Type: Estimates and Projections in US$ Million for the Period 2018-2025 95
  • TABLE 47: Asia-Pacific Healthcare BPO Historic Market Scenario in US$ Million by Type: 2009-2017 96
  • TABLE 48: Asia-Pacific Healthcare BPO Market Share Analysis by Type: 2009 VS 2019 VS 2025 97
  • REST OF WORLD 98
  • TABLE 49: Rest of World Healthcare BPO Market Estimates and Forecasts in US$ Million by Type: 2018 to 2025 98
  • TABLE 50: Rest of World Healthcare BPO Historic Market Review by Type in US$ Million: 2009-2017 99
  • TABLE 51: Healthcare BPO Market in Rest of World: Percentage Share Breakdown of Sales by Type for 2009, 2019, and 2025 100

IV. COMPETITION 101

1. 3I INFOTECH LTD. 101

2. ACCENTURE PLC 105

3. ACCESS HEALTHCARE 112

4. ACELERAR TECHNOLOGIES PVT. LTD. 115

5. AGS HEALTH, LLC 118

6. ALLSEC TECHNOLOGIES LTD. 118

7. ARISE VIRTUAL SOLUTIONS INC. 121

8. ASCENT BUSINESS SOLUTIONS 125

9. AXIOM BPM SERVICES PVT. LTD. 128

10. BOEHRINGER INGELHEIM INTERNATIONAL GMBH 129

11. CATALENT, INC. 144

12. CHARLES RIVER LABORATORIES INTERNATIONAL INC. 153

13. COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION 157

  • TMG HEALTH 162

14. CONCENTRIX CORPORATION 163

15. CONDUENT INC. 166

16. CORACC TECHNOLOGIES PVT. LTD. 170

17. COVANCE, INC. 172

18. ECARE INDIA PVT. LTD. 174

19. EVERISE HOLDINGS INC. 178

  • C3/CUSTOMERCONTACTCHANNELS 178

20. EXDION SOLUTIONS PVT. LTD. 184

21. EXLSERVICE HOLDINGS INC. 188

22. FIRSTSOURCE SOLUTIONS LTD. 194

23. FLATWORLD SOLUTIONS PVT., LTD. 202

24. GEBBS HEALTHCARE SOLUTIONS 207

25. GENPACT 209

26. HABILEDATA 216

27. HCL TECHNOLOGIES LIMITED 218

  • C3I SOLUTIONS, AN HCL TECHNOLOGIES COMPANY 226

28. HEXAWARE TECHNOLOGIES LTD. 230

29. HGS LTD. 239

30. IBM CORPORATION 247

31. INFINIT-O GLOBAL, LIMITED 254

32. INFOSYS LIMITED 255

33. INVENSIS TECHNOLOGIES (P) LTD. 273

34. IQVIA HOLDINGS, INC. 276

35. LONZA GROUP LTD. 284

36. MAGELLAN SOLUTIONS 291

37. MAX BPO 293

38. MEDRYTE HEALTHCARE SOLUTIONS PVT., LTD. 296

39. MEDUSIND INC. 297

40. NTHRIVE INC. 300

41. NTT DATA, INC. 302

42. OCTOPUS TECH SOULTIONS PVT. LTD. 308

43. OMEGA HEALTHCARE MANAGEMENT SERVICES PVT. LTD. 310

44. PAREXEL INTERNATIONAL CORPORATION 313

45. PREMIER BPO LLC 321

46. R1 RCM INC. 322

47. STARTEK 329

48. SUMA SOFT PRIVATE LIMITED 332

49. SUN KNOWLEDGE SERVICES, INC. 334

50. SUTHERLAND GLOBAL SERVICES INC. 337

51. SYKES ENTERPRISES 340

52. TASKFORCE BPO 343

53. TATA CONSULTANCY SERVICES LTD. 346

54. TRUPP GLOBAL TECHNOLOGIES PVT LTD. 366

55. VALENTABPO 370

56. VEE TECHNOLOGIES 371

57. WIPRO LTD. 375

58. WNS (HOLDING) LTD. 385

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