市場調查報告書

客服中心用分析的全球市場

Contact Center Analytics

出版商 Global Industry Analysts, Inc. 商品編碼 901918
出版日期 內容資訊 英文 146 Pages
商品交期: 最快1-2個工作天內
價格
客服中心用分析的全球市場 Contact Center Analytics
出版日期: 2020年05月01日內容資訊: 英文 146 Pages
簡介

本報告提供全球客服中心分析功能的市場相關分析,彙整整體市場規模趨勢預測,及主要推動及阻礙市場要素,各用途·展開方式及各企業的市場佔有率趨勢 (今後7年份),今後的市場成長的方向性,各地區·主要國家的市場詳細趨勢等調查,主要企業的簡介等資訊,為您概述為以下內容。

第1章 分析方法

第2章 摘要整理

  • 市場概要
    • 各企業的市場佔有率結構 (預測值)
  • 代表性企業分析
  • 市場趨勢與促進因素
  • 全球市場的未來展望
    • 市場規模·佔有率趨勢預測:各地區/各國
    • 各用途 (對數(記錄)管理,風險·遵守管理,即時監視·報告,客戶體驗管理等)
    • 各展開方式 (隨選方式,內部部署方式)
      • 市場規模 (今後7年份)
      • 市場佔有率:各企業 (今後7年份)

第3章 市場分析

  • 各地區的市場分析
  • 美國
    • 市場基本資料
    • 各企業市場佔有率
    • 客服中心用分析的市場規模 (預測值)
    • 各用途的市場規模 (預測值)
    • 各展開方式的市場規模 (預測值)
  • 加拿大
  • 日本
  • 中國
  • 歐洲 (法國,德國,義大利,英國等)
  • 亞太地區
  • 其他的國家 (RoW)

第4章 企業

  • 8X8
  • CALLMINER
  • CISCO SYSTEMS
  • ENGHOUSE INTERACTIVE
  • FIVE9
  • GENESYS TELECOMMUNICATIONS LABORATORIES
  • MITEL NETWORKS CORPORATION
  • NICE
  • ORACLE CORPORATION
  • SAP SE
  • SERVION GLOBAL SOLUTIONS
  • VERINT SYSTEMS

第5章 相關分析

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目錄
Product Code: MCP11294

Amid the COVID-19 crisis and the looming economic recession, the Contact Center Analytics market worldwide will grow by a projected US$1.8 Billion, during the analysis period, driven by a revised compounded annual growth rate (CAGR) of 18%. On-Demand, one of the segments analyzed and sized in this study, is forecast to grow at over 18.5% and reach a market size of US$1.7 Billion by the end of the analysis period. An unusual period in history, the coronavirus pandemic has unleashed a series of unprecedented events affecting every industry. The On-Demand market will be reset to a new normal which going forwards in a post COVID-19 era will be continuously redefined and redesigned. Staying on top of trends and accurate analysis is paramount now more than ever to manage uncertainty, change and continuously adapt to new and evolving market conditions.

As part of the new emerging geographic scenario, the United States is forecast to readjust to a 17.1% CAGR. Within Europe, the region worst hit by the pandemic, Germany will add over US$60.6 Million to the region's size over the next 7 to 8 years. In addition, over US$76 Million worth of projected demand in the region will come from Rest of European markets. In Japan, the On-Demand segment will reach a market size of US$92.8 Million by the close of the analysis period. Blamed for the pandemic, significant political and economic challenges confront China. Amid the growing push for decoupling and economic distancing, the changing relationship between China and the rest of the world will influence competition and opportunities in the Contact Center Analytics market. Against this backdrop and the changing geopolitical, business and consumer sentiments, the world's second largest economy will grow at 15.6% over the next couple of years and add approximately US$225.2 Million in terms of addressable market opportunity. Continuous monitoring for emerging signs of a possible new world order post-COVID-19 crisis is a must for aspiring businesses and their astute leaders seeking to find success in the now changing Contact Center Analytics market landscape. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include, among others, x, Inc.; CallMiner, Inc.; Cisco Systems, Inc.; Enghouse Interactive; Five9, Inc.; Genesys Telecommunications Laboratories, Inc.; Genpact Ltd.; Mitel Networks Corporation; NICE Ltd.; Oracle Corporation; SAP SE; Servion Global Solutions; Verint Systems, Inc.Competitors identified in this market include, among others,

  • Burlington Safety Laboratory, Inc.
  • Cofra S.r.l.
  • Cole-Parmer Instrument Company, LLC
  • Delta Plus Group
  • Innovative Optics, Inc.
  • JSP Ltd.
  • Lasermet Limited
  • Oakley, Inc.
  • PAN Taiwan Enterprise Co., Ltd.
  • Pyramex Safety Products LLC
  • Sexton Eyewear, LLC.
  • SPI Health and Safety

TABLE OF CONTENTS

I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

  • Global Competitor Market Shares
  • Contact Center Analytics Competitor Market Share Scenario Worldwide (in %): 2019 & 2025
  • Impact of Covid-19 and a Looming Global Recession

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE

  • TABLE 1: Contact Center Analytics Global Market Estimates and Forecasts in US$ Thousand by Region/Country: 2020-2027
  • TABLE 2: Contact Center Analytics Market Share Shift across Key Geographies Worldwide: 2020 VS 2027
  • TABLE 3: On-Demand (Deployment) World Market by Region/Country in US$ Thousand: 2020 to 2027
  • TABLE 4: On-Demand (Deployment) Market Share Breakdown of Worldwide Sales by Region/Country: 2020 VS 2027
  • TABLE 5: On-Premises (Deployment) Potential Growth Markets Worldwide in US$ Thousand: 2020 to 2027
  • TABLE 6: On-Premises (Deployment) Market Sales Breakdown by Region/Country in Percentage: 2020 VS 2027
  • TABLE 7: Log Management (Application) Global Market Estimates & Forecasts in US$ Thousand by Region/Country: 2020-2027
  • TABLE 8: Log Management (Application) Market Share Breakdown by Region/Country: 2020 VS 2027
  • TABLE 9: Risk and Compliance Management (Application) Demand Potential Worldwide in US$ Thousand by Region/Country: 2020-2027
  • TABLE 10: Risk and Compliance Management (Application) Share Breakdown Review by Region/Country: 2020 VS 2027
  • TABLE 11: Real-Time Monitoring and Reporting (Application) Worldwide Latent Demand Forecasts in US$ Thousand by Region/Country: 2020-2027
  • TABLE 12: Real-Time Monitoring and Reporting (Application) Distribution of Global Sales by Region/Country: 2020 VS 2027
  • TABLE 13: Workforce Management (Application) Sales Estimates and Forecasts in US$ Thousand by Region/Country for the Years 2020 through 2027
  • TABLE 14: Workforce Management (Application) Global Market Share Distribution by Region/Country for 2020 and 2027
  • TABLE 15: Customer Experience Management (Application) Global Opportunity Assessment in US$ Thousand by Region/Country: 2020-2027
  • TABLE 16: Customer Experience Management (Application) Percentage Share Breakdown of Global Sales by Region/Country: 2020 VS 2027
  • TABLE 17: Other Applications (Application) Worldwide Sales in US$ Thousand by Region/Country: 2020-2027
  • TABLE 18: Other Applications (Application) Market Share Shift across Key Geographies: 2020 VS 2027

III. MARKET ANALYSIS

  • GEOGRAPHIC MARKET ANALYSIS
  • UNITED STATES
    • Market Facts & Figures
    • US Contact Center Analytics Market Share (in %) by Company: 2019 & 2025
    • Market Analytics
    • TABLE 19: Contact Center Analytics Market in US$ Thousand in the United States by Deployment: 2020-2027
    • TABLE 20: United States Contact Center Analytics Market Share Breakdown by Deployment: 2020 VS 2027
    • TABLE 21: United States Contact Center Analytics Latent Demand Forecasts in US$ Thousand by Application: 2020 to 2027
    • TABLE 22: Contact Center Analytics Market Share Breakdown in the United States by Application: 2020 VS 2027
  • CANADA
    • TABLE 23: Contact Center Analytics Market Analysis in Canada in US$ Thousand by Deployment: 2020-2027
    • TABLE 24: Canadian Contact Center Analytics Market Share Breakdown by Deployment: 2020 VS 2027
    • TABLE 25: Canadian Contact Center Analytics Market Quantitative Demand Analysis in US$ Thousand by Application: 2020 to 2027
    • TABLE 26: Canadian Contact Center Analytics Market Share Analysis by Application: 2020 VS 2027
  • JAPAN
    • TABLE 27: Japanese Medium & Long-Term Outlook for Contact Center Analytics Market in US$ Thousand by Deployment: 2020-2027
    • TABLE 28: Japanese Contact Center Analytics Market Percentage Share Distribution by Deployment: 2020 VS 2027
    • TABLE 29: Japanese Demand Estimates and Forecasts for Contact Center Analytics in US$ Thousand by Application: 2020 to 2027
    • TABLE 30: Contact Center Analytics Market Share Shift in Japan by Application: 2020 VS 2027
  • CHINA
    • TABLE 31: Contact Center Analytics Market Estimates and Forecasts in China in US$ Thousand by Deployment: 2020-2027
    • TABLE 32: Contact Center Analytics Market in China: Percentage Share Analysis by Deployment for 2020 and 2027
    • TABLE 33: Chinese Demand for Contact Center Analytics in US$ Thousand by Application: 2020 to 2027
    • TABLE 34: Chinese Contact Center Analytics Market Share Breakdown by Application: 2020 VS 2027
  • EUROPE
    • Market Facts & Figures
    • European Contact Center Analytics Market: Competitor Market Share Scenario (in %) for 2019 & 2025
    • Market Analytics
    • TABLE 35: European Contact Center Analytics Market Demand Scenario in US$ Thousand by Region/Country: 2018-2025
    • TABLE 36: European Contact Center Analytics Market Share Shift by Region/Country: 2020 VS 2027
    • TABLE 37: European Contact Center Analytics Market Assessment in US$ Thousand by Deployment: 2020-2027
    • TABLE 38: Contact Center Analytics Market in Europe: Percentage Breakdown of Sales by Deployment for 2020 and 2027
    • TABLE 39: European Contact Center Analytics Addressable Market Opportunity in US$ Thousand by Application: 2020-2027
    • TABLE 40: European Contact Center Analytics Market Share Analysis by Application: 2020 VS 2027
  • FRANCE
    • TABLE 41: French Contact Center Analytics Market Estimates and Projections in US$ Thousand by Deployment: 2020-2027
    • TABLE 42: French Contact Center Analytics Market Share Breakdown by Deployment: 2020 VS 2027
    • TABLE 43: Contact Center Analytics Quantitative Demand Analysis in France in US$ Thousand by Application: 2020-2027
    • TABLE 44: French Contact Center Analytics Market Share Analysis: A 7-Year Perspective by Application for 2020 and 2027
  • GERMANY
    • TABLE 45: German Contact Center Analytics Latent Demand Forecasts in US$ Thousand by Deployment: 2020-2027
    • TABLE 46: German Contact Center Analytics Market Share Breakdown by Deployment: 2020 VS 2027
    • TABLE 47: Contact Center Analytics Market in Germany: Annual Sales Estimates and Forecasts in US$ Thousand by Application for the Period 2020-2027
    • TABLE 48: Contact Center Analytics Market Share Distribution in Germany by Application: 2020 VS 2027
  • ITALY
    • TABLE 49: Contact Center Analytics Market Estimates and Forecasts in Italy in US$ Thousand by Deployment: 2020-2027
    • TABLE 50: Contact Center Analytics Market in Italy: Percentage Share Analysis by Deployment for 2020 and 2027
    • TABLE 51: Italian Demand for Contact Center Analytics in US$ Thousand by Application: 2020 to 2027
    • TABLE 52: Italian Contact Center Analytics Market Share Breakdown by Application: 2020 VS 2027
  • UNITED KINGDOM
    • TABLE 53: United Kingdom Medium & Long-Term Outlook for Contact Center Analytics Market in US$ Thousand by Deployment: 2020-2027
    • TABLE 54: United Kingdom Contact Center Analytics Market Percentage Share Distribution by Deployment: 2020 VS 2027
    • TABLE 55: United Kingdom Demand Estimates and Forecasts for Contact Center Analytics in US$ Thousand by Application: 2020 to 2027
    • TABLE 56: Contact Center Analytics Market Share Shift in the United Kingdom by Application: 2020 VS 2027
  • REST OF EUROPE
    • TABLE 57: Rest of Europe Contact Center Analytics Market Assessment in US$ Thousand by Deployment: 2020-2027
    • TABLE 58: Contact Center Analytics Market in Rest of Europe: Percentage Breakdown of Sales by Deployment for 2020 and 2027
    • TABLE 59: Rest of Europe Contact Center Analytics Addressable Market Opportunity in US$ Thousand by Application: 2020-2027
    • TABLE 60: Rest of Europe Contact Center Analytics Market Share Analysis by Application: 2020 VS 2027
  • ASIA-PACIFIC
    • TABLE 61: Asia-Pacific Contact Center Analytics Market Estimates and Projections in US$ Thousand by Deployment: 2020-2027
    • TABLE 62: Asia-Pacific Contact Center Analytics Historic Market Analysis in US$ Thousand by Deployment: 2020 VS 2027
    • TABLE 63: Contact Center Analytics Quantitative Demand Analysis in Asia-Pacific in US$ Thousand by Application: 2020-2027
    • TABLE 64: Asia-Pacific Contact Center Analytics Market Share Analysis: A 7-Year Perspective by Application for 2020 and 2027
  • REST OF WORLD
    • TABLE 65: Contact Center Analytics Market Analysis in Rest of World in US$ Thousand by Deployment: 2020-2027
    • TABLE 66: Rest of World Contact Center Analytics Market Share Breakdown by Deployment: 2020 VS 2027
    • TABLE 67: Rest of World Contact Center Analytics Market Quantitative Demand Analysis in US$ Thousand by Application: 2020 to 2027
    • TABLE 68: Rest of World Contact Center Analytics Market Share Analysis by Application: 2020 VS 2027

IV. COMPETITION

  • Total Companies Profiled: 42