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市場調查報告書

雲端型客服中心的全球市場

Cloud-Based Contact Center

出版商 Global Industry Analysts, Inc. 商品編碼 900500
出版日期 內容資訊 英文 136 Pages
商品交期: 最快1-2個工作天內
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雲端型客服中心的全球市場 Cloud-Based Contact Center
出版日期: 2019年10月01日內容資訊: 英文 136 Pages
簡介

本報告提供全球雲端型客服中心市場相關調查分析,提供市場概要,市場趨勢,今後預測等相關考察,以及全球主要地區及主要國家的市場相關分析,主要企業的簡介等資訊。

第1章 調查手法

第2章 摘要整理

  • 市場概要
    • 全球市場的企業佔有率
    • 全球雲端型客服中心市場上企業佔有率方案
    • 全球市場的企業佔有率:各市場區隔
    • 全球市場的企業佔有率定位:管理服務
    • 主要企業的市場佔有率明細:專業服務
  • 主要企業
  • 市場趨勢與發展因素
  • 全球市場預測

第3章 市場分析

  • 各地區市場分析
    • 美國
    • 加拿大
    • 日本
    • 中國
    • 歐洲
    • 法國
    • 德國
    • 義大利
    • 英國
    • 其他歐洲
    • 亞太地區
    • 其他地區

第4章 競爭企業

  • 3CLOGIC
  • 8X8
  • ASPECT SOFTWARE
  • BT GROUP PLC
  • CISCO SYSTEMS
  • CONNECT FIRST
  • EVOLVE IP
  • FIVE9
  • GENESYS
  • LIVEOPS
  • MITEL NETWORKS CORPORATION
  • NICE
  • NEWVOICEMEDIA LIMITED
  • ORACLE CORPORATION
  • OZONETEL COMMUNICATIONS PVT.
  • WEST CORPORATION

第5章 調查資料

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目錄
Product Code: MCP11097

Cloud-Based Contact Center market worldwide is projected to grow by US$28.6 Billion, driven by a compounded growth of 23.8%. Large Enterprises, one of the segments analyzed and sized in this study, displays the potential to grow at over 21.8%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast of the changing pulse of the market. Poised to reach over US$20 Billion by the year 2025, Large Enterprises will bring in healthy gains adding significant momentum to global growth.

Representing the developed world, the United States will maintain a 26.9% growth momentum. Within Europe, which continues to remain an important element in the world economy, Germany will add over US$946.1 Million to the region's size and clout in the next 5 to 6 years. Over US$1.3 Billion worth of projected demand in the region will come from Rest of Europe markets. In Japan, Large Enterprises will reach a market size of US$1.4 Billion by the close of the analysis period. As the world's second largest economy and the new game changer in global markets, China exhibits the potential to grow at 23% over the next couple of years and add approximately US$4.8 Billion in terms of addressable opportunity for the picking by aspiring businesses and their astute leaders. Presented in visually rich graphics are these and many more need-to-know quantitative data important in ensuring quality of strategy decisions, be it entry into new markets or allocation of resources within a portfolio. Several macroeconomic factors and internal market forces will shape growth and development of demand patterns in emerging countries in Asia-Pacific. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include, among others, 3CLogic; 8x8, Inc.; Aspect Software, Inc.; BT GROUP PLC; Cisco Systems, Inc.; Connect First, Inc.; Evolve IP LLC; Five9, Inc.; Genesys; Liveops, Inc.; Mitel Networks Corporation; NewVoiceMedia Limited; NICE Ltd.; Oracle Corporation; Ozonetel Communications Pvt Ltd.; West Corporation

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

  • Global Competitor Market Shares
  • Cloud-Based Contact Center Competitor Market Share Scenario Worldwide (in %): 2019 & 2025

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE

  • TABLE 1: Cloud-Based Contact Center Global Market Estimates and Forecasts in US$ Million by Region/Country: 2018-2025
  • TABLE 2: Cloud-Based Contact Center Global Retrospective Market Scenario in US$ Million by Region/Country: 2009-2017
  • TABLE 3: Cloud-Based Contact Center Market Share Shift across Key Geographies Worldwide: 2009 VS 2019 VS 2025
  • TABLE 4: Large Enterprises (Organization Size) World Market by Region/Country in US$ Million: 2018 to 2025
  • TABLE 5: Large Enterprises (Organization Size) Historic Market Analysis by Region/Country in US$ Million: 2009 to 2017
  • TABLE 6: Large Enterprises (Organization Size) Market Share Breakdown of Worldwide Sales by Region/Country: 2009 VS 2019 VS 2025
  • TABLE 7: SMEs (Organization Size) Potential Growth Markets Worldwide in US$ Million: 2018 to 2025
  • TABLE 8: SMEs (Organization Size) Historic Market Perspective by Region/Country in US$ Million: 2009 to 2017
  • TABLE 9: SMEs (Organization Size) Market Sales Breakdown by Region/Country in Percentage: 2009 VS 2019 VS 2025
  • TABLE 10: Managed (Service) Geographic Market Spread Worldwide in US$ Million: 2018 to 2025
  • TABLE 11: Managed (Service) Region Wise Breakdown of Global Historic Demand in US$ Million: 2009 to 2017
  • TABLE 12: Managed (Service) Market Share Distribution in Percentage by Region/Country: 2009 VS 2019 VS 2025
  • TABLE 13: Professional (Service) World Market Estimates and Forecasts by Region/Country in US$ Million: 2018 to 2025
  • TABLE 14: Professional (Service) Market Historic Review by Region/Country in US$ Million: 2009 to 2017
  • TABLE 15: Professional (Service) Market Share Breakdown by Region/Country: 2009 VS 2019 VS 2025

III. MARKET ANALYSIS

  • GEOGRAPHIC MARKET ANALYSIS
  • UNITED STATES
    • Market Facts & Figures
    • US Cloud-Based Contact Center Market Share (in %) by Company: 2019 & 2025
    • TABLE 16: United States Cloud-Based Contact Center Market Estimates and Projections in US$ Million by Organization Size: 2018 to 2025
    • TABLE 17: Cloud-Based Contact Center Market in the United States by Organization Size: A Historic Review in US$ Million for 2009-2017
    • TABLE 18: United States Cloud-Based Contact Center Market Share Breakdown by Organization Size: 2009 VS 2019 VS 2025
    • TABLE 19: United States Cloud-Based Contact Center Market Estimates and Projections in US$ Million by Service: 2018 to 2025
    • TABLE 20: Cloud-Based Contact Center Market in the United States by Service: A Historic Review in US$ Million for 2009-2017
    • TABLE 21: United States Cloud-Based Contact Center Market Share Breakdown by Service: 2009 VS 2019 VS 2025
  • CANADA
    • TABLE 22: Canadian Cloud-Based Contact Center Market Estimates and Forecasts in US$ Million by Organization Size: 2018 to 2025
    • TABLE 23: Canadian Cloud-Based Contact Center Historic Market Review by Organization Size in US$ Million: 2009-2017
    • TABLE 24: Cloud-Based Contact Center Market in Canada: Percentage Share Breakdown of Sales by Organization Size for 2009, 2019, and 2025
    • TABLE 25: Canadian Cloud-Based Contact Center Market Estimates and Forecasts in US$ Million by Service: 2018 to 2025
    • TABLE 26: Canadian Cloud-Based Contact Center Historic Market Review by Service in US$ Million: 2009-2017
    • TABLE 27: Cloud-Based Contact Center Market in Canada: Percentage Share Breakdown of Sales by Service for 2009, 2019, and 2025
  • JAPAN
    • TABLE 28: Japanese Market for Cloud-Based Contact Center: Annual Sales Estimates and Projections in US$ Million by Organization Size for the Period 2018-2025
    • TABLE 29: Cloud-Based Contact Center Market in Japan: Historic Sales Analysis in US$ Million by Organization Size for the Period 2009-2017
    • TABLE 30: Japanese Cloud-Based Contact Center Market Share Analysis by Organization Size: 2009 VS 2019 VS 2025
    • TABLE 31: Japanese Market for Cloud-Based Contact Center: Annual Sales Estimates and Projections in US$ Million by Service for the Period 2018-2025
    • TABLE 32: Cloud-Based Contact Center Market in Japan: Historic Sales Analysis in US$ Million by Service for the Period 2009-2017
    • TABLE 33: Japanese Cloud-Based Contact Center Market Share Analysis by Service: 2009 VS 2019 VS 2025
  • CHINA
    • TABLE 34: Chinese Cloud-Based Contact Center Market Growth Prospects in US$ Million by Organization Size for the Period 2018-2025
    • TABLE 35: Cloud-Based Contact Center Historic Market Analysis in China in US$ Million by Organization Size: 2009-2017
    • TABLE 36: Chinese Cloud-Based Contact Center Market by Organization Size: Percentage Breakdown of Sales for 2009, 2019, and 2025
    • TABLE 37: Chinese Cloud-Based Contact Center Market Growth Prospects in US$ Million by Service for the Period 2018-2025
    • TABLE 38: Cloud-Based Contact Center Historic Market Analysis in China in US$ Million by Service: 2009-2017
    • TABLE 39: Chinese Cloud-Based Contact Center Market by Service: Percentage Breakdown of Sales for 2009, 2019, and 2025
  • EUROPE
    • Market Facts & Figures
    • European Cloud-Based Contact Center Market: Competitor Market Share Scenario (in %) for 2019 & 2025
    • TABLE 40: European Cloud-Based Contact Center Market Demand Scenario in US$ Million by Region/Country: 2018-2025
    • TABLE 41: Cloud-Based Contact Center Market in Europe: A Historic Market Perspective in US$ Million by Region/Country for the Period 2009-2017
    • TABLE 42: European Cloud-Based Contact Center Market Share Shift by Region/Country: 2009 VS 2019 VS 2025
    • TABLE 43: European Cloud-Based Contact Center Market Estimates and Forecasts in US$ Million by Organization Size: 2018-2025
    • TABLE 44: Cloud-Based Contact Center Market in Europe in US$ Million by Organization Size: A Historic Review for the Period 2009-2017
    • TABLE 45: European Cloud-Based Contact Center Market Share Breakdown by Organization Size: 2009 VS 2019 VS 2025
    • TABLE 46: European Cloud-Based Contact Center Market Estimates and Forecasts in US$ Million by Service: 2018-2025
    • TABLE 47: Cloud-Based Contact Center Market in Europe in US$ Million by Service: A Historic Review for the Period 2009-2017
    • TABLE 48: European Cloud-Based Contact Center Market Share Breakdown by Service: 2009 VS 2019 VS 2025
  • FRANCE
    • TABLE 49: Cloud-Based Contact Center Market in France by Organization Size: Estimates and Projections in US$ Million for the Period 2018-2025
    • TABLE 50: French Cloud-Based Contact Center Historic Market Scenario in US$ Million by Organization Size: 2009-2017
    • TABLE 51: French Cloud-Based Contact Center Market Share Analysis by Organization Size: 2009 VS 2019 VS 2025
    • TABLE 52: Cloud-Based Contact Center Market in France by Service: Estimates and Projections in US$ Million for the Period 2018-2025
    • TABLE 53: French Cloud-Based Contact Center Historic Market Scenario in US$ Million by Service: 2009-2017
    • TABLE 54: French Cloud-Based Contact Center Market Share Analysis by Service: 2009 VS 2019 VS 2025
  • GERMANY
    • TABLE 55: Cloud-Based Contact Center Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Organization Size for the Period 2018-2025
    • TABLE 56: German Cloud-Based Contact Center Historic Market Analysis in US$ Million by Organization Size: 2009-2017
    • TABLE 57: German Cloud-Based Contact Center Market Share Breakdown by Organization Size: 2009 VS 2019 VS 2025
    • TABLE 58: Cloud-Based Contact Center Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Service for the Period 2018-2025
    • TABLE 59: German Cloud-Based Contact Center Historic Market Analysis in US$ Million by Service: 2009-2017
    • TABLE 60: German Cloud-Based Contact Center Market Share Breakdown by Service: 2009 VS 2019 VS 2025
  • ITALY
    • TABLE 61: Italian Cloud-Based Contact Center Market Growth Prospects in US$ Million by Organization Size for the Period 2018-2025
    • TABLE 62: Cloud-Based Contact Center Historic Market Analysis in Italy in US$ Million by Organization Size: 2009-2017
    • TABLE 63: Italian Cloud-Based Contact Center Market by Organization Size: Percentage Breakdown of Sales for 2009, 2019, and 2025
    • TABLE 64: Italian Cloud-Based Contact Center Market Growth Prospects in US$ Million by Service for the Period 2018-2025
    • TABLE 65: Cloud-Based Contact Center Historic Market Analysis in Italy in US$ Million by Service: 2009-2017
    • TABLE 66: Italian Cloud-Based Contact Center Market by Service: Percentage Breakdown of Sales for 2009, 2019, and 2025
  • UNITED KINGDOM
    • TABLE 67: United Kingdom Market for Cloud-Based Contact Center: Annual Sales Estimates and Projections in US$ Million by Organization Size for the Period 2018-2025
    • TABLE 68: Cloud-Based Contact Center Market in the United Kingdom: Historic Sales Analysis in US$ Million by Organization Size for the Period 2009-2017
    • TABLE 69: United Kingdom Cloud-Based Contact Center Market Share Analysis by Organization Size: 2009 VS 2019 VS 2025
    • TABLE 70: United Kingdom Market for Cloud-Based Contact Center: Annual Sales Estimates and Projections in US$ Million by Service for the Period 2018-2025
    • TABLE 71: Cloud-Based Contact Center Market in the United Kingdom: Historic Sales Analysis in US$ Million by Service for the Period 2009-2017
    • TABLE 72: United Kingdom Cloud-Based Contact Center Market Share Analysis by Service: 2009 VS 2019 VS 2025
  • REST OF EUROPE
    • TABLE 73: Rest of Europe Cloud-Based Contact Center Market Estimates and Forecasts in US$ Million by Organization Size: 2018-2025
    • TABLE 74: Cloud-Based Contact Center Market in Rest of Europe in US$ Million by Organization Size: A Historic Review for the Period 2009-2017
    • TABLE 75: Rest of Europe Cloud-Based Contact Center Market Share Breakdown by Organization Size: 2009 VS 2019 VS 2025
    • TABLE 76: Rest of Europe Cloud-Based Contact Center Market Estimates and Forecasts in US$ Million by Service: 2018-2025
    • TABLE 77: Cloud-Based Contact Center Market in Rest of Europe in US$ Million by Service: A Historic Review for the Period 2009-2017
    • TABLE 78: Rest of Europe Cloud-Based Contact Center Market Share Breakdown by Service: 2009 VS 2019 VS 2025
  • ASIA-PACIFIC
    • TABLE 79: Cloud-Based Contact Center Market in Asia-Pacific by Organization Size: Estimates and Projections in US$ Million for the Period 2018-2025
    • TABLE 80: Asia-Pacific Cloud-Based Contact Center Historic Market Scenario in US$ Million by Organization Size: 2009-2017
    • TABLE 81: Asia-Pacific Cloud-Based Contact Center Market Share Analysis by Organization Size: 2009 VS 2019 VS 2025
    • TABLE 82: Cloud-Based Contact Center Market in Asia-Pacific by Service: Estimates and Projections in US$ Million for the Period 2018-2025
    • TABLE 83: Asia-Pacific Cloud-Based Contact Center Historic Market Scenario in US$ Million by Service: 2009-2017
    • TABLE 84: Asia-Pacific Cloud-Based Contact Center Market Share Analysis by Service: 2009 VS 2019 VS 2025
  • REST OF WORLD
    • TABLE 85: Rest of World Cloud-Based Contact Center Market Estimates and Forecasts in US$ Million by Organization Size: 2018 to 2025
    • TABLE 86: Rest of World Cloud-Based Contact Center Historic Market Review by Organization Size in US$ Million: 2009-2017
    • TABLE 87: Cloud-Based Contact Center Market in Rest of World: Percentage Share Breakdown of Sales by Organization Size for 2009, 2019, and 2025
    • TABLE 88: Rest of World Cloud-Based Contact Center Market Estimates and Forecasts in US$ Million by Service: 2018 to 2025
    • TABLE 89: Rest of World Cloud-Based Contact Center Historic Market Review by Service in US$ Million: 2009-2017
    • TABLE 90: Cloud-Based Contact Center Market in Rest of World: Percentage Share Breakdown of Sales by Service for 2009, 2019, and 2025

IV. COMPETITION

  • 3CLOGIC
  • 8X8
  • ASPECT SOFTWARE
  • BT GROUP PLC
  • CISCO SYSTEMS
  • CONNECT FIRST
  • EVOLVE IP
  • FIVE9
  • GENESYS
  • LIVEOPS
  • MITEL NETWORKS CORPORATION
  • NICE
  • NEWVOICEMEDIA LIMITED
  • ORACLE CORPORATION
  • OZONETEL COMMUNICATIONS PVT.
  • WEST CORPORATION

V. CURATED RESEARCH

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