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市場調查報告書

整合通訊即服務 (UCaaS)的全球市場

Unified Communication as a Service (UCaaS)

出版商 Global Industry Analysts, Inc. 商品編碼 358207
出版日期 內容資訊 英文 309 Pages
商品交期: 最快1-2個工作天內
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整合通訊即服務 (UCaaS)的全球市場 Unified Communication as a Service (UCaaS)
出版日期: 2018年09月01日內容資訊: 英文 309 Pages
簡介

本報告提供整合通訊即服務(UCaaS)的全球市場之美國,加拿大,日本,歐洲,亞太地區,南美以及其他的地區別分析,涵括今後的市場預測,主要業者的簡介等資訊。

第1章 簡介,調查手法,產品定義

  • 調查的可靠性及報告的限制
  • 資料的解釋與報告水準
  • 定量的技術與分析
  • 產品定義和調查的範圍
  • 協作應用程序
  • 語音通信
  • UCC應用
  • 客服中心解決方案

第2章 產業概要

  • 多種溝通渠道和協作解決方案的可用性提高了整合的需求
  • UCC內部部署和管理的複雜性引發了對雲端型服務的關注
  • 內部實行UCC之所以複雜的理由
  • 整合通訊即服務與雲端型合作
  • 雲端型UCaaS - 市場動態
  • 促使UCaaS需求擴大的宏觀要素
  • 先進地區:主要的收益貢獻者
  • 新興市場:成長的熱點
  • 已支援雲端的亞洲各國推動下一個顛覆性雲端服務的趨勢

第3章 關注趨勢,成長因素,課題

  • 企業的雲端支出擴大推動雲端型UCaaS市場
  • 雲端型UCaaS刺激了企業綠色IT計劃
  • 企業行動和BYOD策略的引進增加,UCC移動平台的整合複雜性促進雲端型UCaaS的引進
  • BYOD環境上行動應用程式的選擇
  • 高速網際網路基礎設施支援雲端型UCaaS的引進
  • 公共雲端
  • 引進模式中展現最快速成長的混合雲端
  • 中小企業的急速發展推動雲端型UCaaS的引進
  • 追蹤主要最終消費者產業上UCaaS的引進模式
  • 主要課題

第4章 服務概要

  • 整合通訊與合作(UCC)
  • UCC的主要優點
  • 各引進模式的UCC的類型
  • 雲端型UCaaS
  • UCaaS的優點
  • 以引進模式為主UCaaS的範疇
  • 以試用期間為主UCCaaS的範疇
  • 提供雲端服務主要技術解決方案

第5章 競爭的展望

  • UCaaS市場主要企業
  • 合併收購活動
  • 以UC及UCaaS供應商為中心的合併收購(2015∼2018年)
  • 主要的企業
    • 8x8, Inc.(美國)
    • AT&T, Inc.(美國)
    • Avaya, Inc.(美國)
    • BT Group plc (UK)
    • Centile Telecom Applications(法國)
    • Cisco Systems, Inc.(美國)
    • DXC Technology Co.(美國)
    • Fuze(美國)
    • IBM Corporation(美國)
    • Microsoft Corporation(美國)
    • Mitel Networks Corporation (加拿大)
    • NTT Communications(日本)
    • Orange Business Services (法國)
    • RingCentral, Inc.(美國)
    • Verizon Enterprise Solutions(美國)
    • Vonage(美國)
    • West Corporation(美國)
  • 新產品/服務
  • 最近的產業活動

第6章 全球市場的展望

第7章 地區市場展望

  • 美國
  • 加拿大
  • 日本
  • 歐洲
  • 亞太地區
  • 南美
  • 其他地區

第8章 企業簡介

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目錄
Product Code: MCP-7998

This report analyzes the worldwide markets for Unified Communications as a Service (UCaaS) in US$ Million. The Global, the U.S. and the European markets are independently analyzed by the following Segments: Collaboration Application, Telephony, UC Application, and Contact Center. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2015 through 2022. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs. The report profiles 117 companies including many key and niche players such as -

8x8, Inc.
AT&T, Inc.
Avaya, Inc.
BT Group plc
Centile Telecom Applications
Cisco Systems, Inc.

Table of Contents

1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

  • Study Reliability and Reporting Limitations
  • Data Interpretation & Reporting Level
  • Quantitative Techniques & Analytics
  • Product Definitions and Scope of Study
  • Collaborative Applications
  • Telephony
  • UCC Applications
  • Contact Center Solutions

2. INDUSTRY OVERVIEW

  • Availability of Diverse Communication Channels & Collaboration Solutions Heightens the Need for Unification
  • Complexities of In-House Deployment & Management of UCC Throws Spotlight on Cloud Based Services
  • Why In-House Implementation of UCC is a Complex Task....
  • Cloud Based Unified Communication & Collaboration as a Service - The 'Buzzword' for Affordable, Scalable & Easy-to-Deploy UCC Strategy
  • Cloud Based UCCaaS - Market Dynamics
    • Table 1: Growing Enterprise Willingness to Adopt UCC, Measured as a Percentage of Respondent Responses Highlighting Their Choice of UCC Spending Strategy for the Next 3 Years (includes corresponding Graph/Chart)
  • Favorable Macro Factors Lend Traction to UCaaS Demand
    • Table 2: World Real GDP Growth Rates in % (2016-2019P): Breakdown by Country/Region (includes corresponding Graph/Chart)
  • Developed Regions: Key Revenue Contributors
    • Table 3: World UCaaS Market by Region: Percentage Breakdown of Revenues for Developed and Developing Regions (2018E & 2022P) (includes corresponding Graph/Chart)
  • Emerging Markets: Hotspots for Growth
    • Table 4: World UCaaS Market - Geographic Regions Ranked by % CAGR (Revenues) for 2015-2022: Asia-Pacific, Latin America, Rest of World, US, Canada, Europe, and Japan (includes corresponding Graph/Chart)
  • Cloud Ready Asian Countries to Drive the Next Wave of Disruptive Cloud Service Offerings in UCC
    • Table 5: High Cloud Readiness Index (CRI) Score in Asian Countries Spells Lucrative Business Opportunities for UCaaS: Breakdown of CRI Indices by Country for 2018 (includes corresponding Graph/Chart)

3. NOTEWORTHY TRENDS, GROWTH DRIVERS & ISSUES

  • Growth in Enterprise Cloud Spending Augurs Well for the Cloud Based UCaaS Market
    • Table 6: World Cloud Computing Spending (2011, 2014 & 2017) Breakdown of Estimated Annual Spending in US$ Billion (includes corresponding Graph/Chart)
    • Table 7: Soaring Importance of Cloud Computing in World IT infrastructure Spending to Drive Demand for UCaaS: Percentage Breakdown of Annual Spending for IT Solutions by Infrastructure Type (2015, 2017 & 2020P) (includes corresponding Graph/Chart)
  • Cloud Based UCCaaS Comes as a Shot in the Arm for Enterprise Green IT Initiatives
    • Table 8: Growing Investments in Green IT as Measured by the Spurt in Green Datacenter Revenues Opens Attractive Opportunities for Integration of Advanced UCC Solutions as Green Technology: World Green Datacenter Revenue (in US$ Billion) for the Years 2016, 2019 and 2022 (includes corresponding Graph/Chart)
  • Rising Adoption of Enterprise Mobility & BYOD Strategies and Huge Complexities in Integrating UCC to Mobile Platforms Drive Cloud Based UCCaaS Adoption
    • Table 9: Robustly Growing Spending on Enterprise Mobility Projects Generates Parallel Opportunities for UCaaS: Global Spending On Mobile Enterprise Infrastructure Software and Services (in US$ Million) by Region/Country for the Years 2017 & 2020P (includes corresponding Graph/Chart)
    • Table 10: Growing Mobile Worker Population Strengthens the Business Case for UcaaS Deployment: Breakdown of Global Mobile Worker Population (in Million) by Geographic Region for the Years 2017 & 2024P (includes corresponding Graph/Chart)
    • Table 11: Significant Increase in the Share of Corporate-Owned Tablets Steers BYOD as Mainstream Strategy while Spurring Opportunities for UCaaS: Global Percentage Breakdown of Installed Base of Corporate-Owned and Consumer Owned Tablets for the Years 2011, 2014 & 2017 (includes corresponding Graph/Chart)
  • Key Factors Encouraging BYOD Trend among Enterprises Ranked by Importance Attached by Enterprises
  • Select Mobile Apps Used in BYOD Environments
  • High Speed Internet Infrastructure Supports Cloud Based UCCaaS Deployment
    • Table 12: Global Growth in Demand for Bandwidth: Breakdown of Compounded Annual Growth Rate (CAGR) for the Period 2012-2020 by Geographic Region - Africa, Asia, Europe, Latin America, Middle East, Oceania, and North America (US & Canada) (includes corresponding Graph/Chart)
    • Table 13: Average Internet Speeds (in Mbps) for Select Countries (2017) (includes corresponding Graph/Chart)
  • Public Cloud - The Most Popular Choice of Cloud Model for UCCaaS Delivery
    • Table 14: Ballooning Demand for Public Cloud Services Sets the Right Business Climate for UCaaS: Global Market for Public Cloud Computing Services by Geographic Region (in US$ Million) for the Years 2018E and 2024P (includes corresponding Graph/Chart)
  • Hybrid Clouds to be Fastest Growing Deployment Model for UCCaaS
    • Table 15: World Hybrid Cloud Market: Breakdown of Annual Revenues in US$ Million for Years 2016, 2018E, 2020P and 2022P (includes corresponding Graph/Chart)
    • Table 16: World Hybrid Cloud Market by Geographic Region/Country (2018E): Percentage Breakdown of Annual Revenues for US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World (includes corresponding Graph/Chart)
  • Mushrooming SMBs Spur Adoption of Cloud Based UCC
    • Table 17: Percentage of Companies with Less than 10 Employees in Select Countries (includes corresponding Graph/Chart)
  • Tracing UCCaaS Adoption Patterns in Key End-Use Industries
  • Banking, Finance & Insurance (BFSI)
  • Healthcare Industry
  • Retail Industry
  • Key Issues & Challenges
  • Security Concerns
  • Lack of Interoperability Among Vendor Solutions
  • Lack of Adequate Awareness About Cloud Based UCCaaS
  • Difficultly in Migrating Traditional Communication Strategy with Cloud Based UCCaaS

4. SERVICE OVERVIEW

  • Unified Communications & Collaboration (UCC) - Introduction & Definition
  • Key Benefits of UCC
  • Types of UCC by Deployment Model
    • On Premise Unified Communication & Collaboration
    • Cloud Based Unified Communication & Collaboration
    • Hybrid Unified Communications & Collaboration
  • Cloud Based Unified Communication & Collaboration as a Service (UCaaS)
  • Benefits of UCCaaS
    • For Employees and End Users
    • For Business Owners
    • For Enterprise IT Departments
  • UCCaaS Categories Based on Deployment Model
    • Public Cloud Based UCCaaS
    • Private Cloud Based UCCaaS
    • Hybrid Cloud Based UCCaaS
  • UCCaaS Categories Based on Tenancy
    • Single-Tenancy
    • Multi-Tenancy
  • Key Technology Solutions Provided as Cloud Services
    • Telephony
    • Collaborative Applications
    • UCC Applications
    • Contact Center Solutions
      • Benefits of Cloud Based Contact Center Infrastructure

5. COMPETITIVE LANDSCAPE

  • Leading Players in the UCaaS Market
  • Market Abuzz with M&A Activity
  • Select M&A Deals involving UC and UCaaS Vendors (2015-2018)
  • 5.1 Focus on Select Global Players
  • 8x8, Inc. (USA)
  • AT&T, Inc. (USA)
  • Avaya, Inc. (USA)
  • BT Group plc (UK)
  • Centile Telecom Applications (France)
  • Cisco Systems, Inc. (USA)
  • DXC Technology Co. (USA)
  • Fuze (USA)
  • IBM Corporation (USA)
  • Microsoft Corporation (USA)
  • Mitel Networks Corporation (Canada)
  • NTT Communications (Japan)
  • Orange Business Services (France)
  • RingCentral, Inc. (USA)
  • Verizon Enterprise Solutions (USA)
  • Vonage (USA)
  • West Corporation (USA)
  • 5.2 Product/Service Launches
  • Microsoft Rolls Out Microsoft Teams as a Replacement to Skype for Business
  • Mavenir Unveils mUCaaS Platform
  • Westcon-Comstor Rolls Out Westcon UCaaS
  • Masergy Enhances Global UCaaS with Masergy Connect
  • Vonage Rolls Out Vonage Business Cloud
  • Intermedia Rolls Out Intermedia Unite(tm)
  • Frontier Communications Unveils Frontier AnyWare UCaaS
  • net2phone Launches net2phone Hosted PBX Unlimited Service in Mexico
  • NorthState Technology Introduces Hosted UcaaS Solution
  • Amazon Releases Chime
  • SkySwitch Integrates UCaaS with Amazon Alexa Voice-Command Support
  • Unify Launches OpenScape Cloud
  • NEC Canada and Enghouse Interactive Introduce UNIVERGE BLUE UCaaS
  • Alcatel-Lucent Enterprise Rolls Out Rainbow(tm) Connector
  • Windstream Rolls Out Broadview OfficeSuite(r) with SD-WAN
  • 5.3 Recent Industry Activity
  • Avaya Establishes Avaya Cloud Business Unit
  • Cisco Snaps Up BroadSoft
  • Searchlight Capital Partners Snaps Up Mitel
  • Avaya Snaps Up Spoken Communications
  • BT Group to Establish BT Enterprise
  • Ooma to Acquire Voxter Communications
  • LogMeIn to Acquire Jive Communications
  • Ribbon Communications Acquires Edgewater Networks
  • Vonage to Acquire NewVoiceMedia
  • Fusion to Acquire Megapath
  • net2phone Takes Over Versature
  • Evolve IP Snaps Up thevoicefactory
  • ScanSource Acquires Intelisys Global
  • Waterland Private Equity Consolidates Centile, Swyx Solutions and Within Reach Group
  • Evolve IP Acquires Assets of AiTech
  • 8x8 Inks Strategic Partnership Deal with Itancia SARL
  • Star2Star and Blueface Merge to Establish StarBlue
  • Avaya Completes Debt Restructuring Program
  • Fuze Relocates to New Boston Headquarters
  • Apollo Global Management Acquires West Corporation
  • Mitel(r) Snaps Up ShoreTel
  • West Acquires Cloud Collaboration Assets of Vocus Group
  • Sonus and GENBAND Merge to Establish Ribbon Communications
  • NetFortris Snaps Up Fonality
  • nexVortex Acquires Northwest Vox
  • Avaya Government Solutions Teams Up with collab9
  • BroadSoft Collaborates with Symbio Networks in Australia
  • CenturyLink Joins Hands with BroadSoft

6. GLOBAL MARKET PERSPECTIVE

    • Table 18: World Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Geographic Region/Country - US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 19: World 5-Year Perspective for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Geographic Region/Country - Percentage Breakdown of Revenues for US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)
  • UCaaS Technology Segments by Region
    • Table 20: World Recent Past, Current & Future Analysis for Cloud Based UCaaS Collaboration Application by Geographic Region/Country - US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 21: World 5-Year Perspective for Cloud Based UCaaS Collaboration Application by Geographic Region/Country - Percentage Breakdown of Revenues for US, Europe, and Rest of World Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)
    • Table 22: World Recent Past, Current & Future Analysis for Cloud Based UCaaS Telephony by Geographic Region/Country - US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 23: World 5-Year Perspective for Cloud Based UCaaS Telephony by Geographic Region/Country - Percentage Breakdown of Revenues for US, Europe, and Rest of World Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)
    • Table 24: World Recent Past, Current & Future Analysis for Cloud Based UCaaS UC Application by Geographic Region/Country - US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 25: World 5-Year Perspective for Cloud Based UCaaS UC Application by Geographic Region/Country - Percentage Breakdown of Revenues for US, Europe, and Rest of World Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)
    • Table 26: World Recent Past, Current & Future Analysis for Cloud Based UCaaS Contact Center by Geographic Region/Country - US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 27: World 5-Year Perspective for Cloud Based UCaaS Contact Center by Geographic Region/Country - Percentage Breakdown of Revenues for US, Europe, and Rest of World Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)

7. REGIONAL MARKET PERSPECTIVE

  • 7.1 The United States
  • A. Market Analysis
    • The United States: Prime Market for Cloud-based UCaaS
    • Table 28: US Accounts for about 1/3rd Share of World UCaaS Market: Percentage Breakdown of Revenues for the US and Rest of World (2018E & 2022P) (includes corresponding Graph/Chart)
    • Enterprise Mobility Continues to Find Significant Demand - Augurs Well for Cloud Based UCCaaS Market
    • Competitive Scenario
  • B. Market Analytics
    • Table 29: US Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Technology Segment - Collaboration Application, Telephony, UC Application, and Contact Center Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 30: US 5-Year Perspective for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Technology Segment - Percentage Breakdown of Revenues for Collaboration Application, Telephony, UC Application, and Contact Center Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)
  • 7.2 Canada
  • Market Analysis
    • Table 31: Canadian Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) Market with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
  • 7.3 Japan
  • Market Analysis
    • Table 32: Japanese Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) Market with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
  • 7.4 Europe
  • A. Market Analysis
    • Analysis by Region
    • Analysis by Segment
    • Resurgence in Enterprise Sector to Drive Demand for UCaaS in Europe
  • B. Market Analytics
    • Table 33: European Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Geographic Region/ Country - France, Germany, Italy, UK, Spain, Russia, and Rest of Europe Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 34: European 5-Year Perspective for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Geographic Region/Country - Percentage Breakdown of Revenues for France, Germany, Italy, UK, Spain, Russia, and Rest of Europe Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)
    • Table 35: European Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Technology Segment - Collaboration Application, Telephony, UC Application, and Contact Center Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 36: European 5-Year Perspective for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Technology Segment - Percentage Breakdown of Revenues for Collaboration Application, Telephony, UC Application, and Contact Center Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)
  • 7.5 Asia-Pacific
  • A. Market Analysis
    • Asia-Pacific: A Market Laden with Opportunities
    • Growing Importance of Enterprise Mobility to Spur Momentum
  • B. Market Analytics
    • Table 37: Asia-Pacific Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) Market with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
  • 7.6 Latin America
  • Market Analysis
    • Table 38: Latin American Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) Market with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
  • 7.7 Rest of World
  • Market Analysis
    • Table 39: Rest of World Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) Market with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

8. COMPANY PROFILES

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