市場調查報告書

顧客關係管理 (CRM) 軟體的全球市場

Customer Relationship Management (CRM) Software

出版商 Global Industry Analysts, Inc. 商品編碼 290728
出版日期 內容資訊 英文 658 Pages
商品交期: 最快1-2個工作天內
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顧客關係管理 (CRM) 軟體的全球市場 Customer Relationship Management (CRM) Software
出版日期: 2019年11月01日內容資訊: 英文 658 Pages
簡介

本報告提供全球顧客關係管理 (CRM) 軟體市場相關調查分析,提供市場概要,主要企業,市場趨勢·促進因素,全球市場預測,各地區市場分析,競爭情形相關的系統性資訊。

第1章 簡介·調查手法·調查範圍

第2章 摘要整理

  • 市場概要
    • 全球市場的企業佔有率
  • 主要企業
  • 市場趨勢與發展因素
  • 全球市場預測

第3章 市場分析

  • 各地區市場分析
    • 美國
    • 加拿大
    • 日本
    • 中國
    • 歐洲
    • 法國
    • 德國
    • 義大利
    • 英國
    • 西班牙
    • 俄羅斯
    • 其他歐洲
    • 亞太地區
    • 澳洲
    • 印度
    • 韓國
    • 其他亞太地區
    • 南美
    • 阿根廷
    • 巴西
    • 墨西哥
    • 其他南美國家
    • 中東
    • 伊朗
    • 以色列
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 其他中東
    • 非洲

第4章 競爭企業

  • 24SEVENOFFICE AS
  • 3I INFOTECH LTD.
  • ACCENTURE PLC
  • ACOUSTIC, L.P.
  • ACQUIA INC.
  • ACTIS SALES TECHNOLOGIES
  • ADOBE, INC.
  • AGILE CRM INC.
  • AMDOCS LTD.
  • APPTIVO INC.
  • AVIDIAN TECHNOLOGIES
  • AXONOM INC.
  • BITRIX, INC.
  • BREEZZ
  • CHETU INC.
  • CLOSE
  • COMMENCE CORPORATION
  • COPPER, INC.
  • CRATIO SOFTWARE PVT LTD.
  • CREATIO
  • ENGAGEBAY INC.
  • FINOIT TECHNOLOGIES (I) PVT LTD.
  • FRESHWORKS INC.
  • HANSAWORLD
  • HUAWEI TECHNOLOGIES CO., LTD.
  • HUBSPOT, INC.
  • INFOR
  • INSIGHTLY, INC.
  • INSTREAMCRM
  • KAPTURE CRM
  • KEAP
  • MAXIMIZER SERVICES INC.
  • MICROSOFT CORPORATION
  • NANOARCH SOFTWARE SOLUTIONS
  • NICE LTD.
  • NIMBLE
  • OCTAL IT SOLUTION LLP
  • ORACLE CORPORATION
  • PEGASYSTEMS, INC.
  • PIPEDRIVE
  • PIPELINEDEALS
  • QSOFT LLC (AMOCRM)
  • REWARDLY INC. - STREAK
  • SAGE GROUP PLC, THE
  • SALESBOOM.COM, INC.
  • SALESFORCE.COM, INC.
  • SALESMATE
  • SAP SE
  • SAS INSTITUTE, INC.
  • SMART SIGHT INNOVATIONS
  • SUGARCRM
  • SUTISOFT INC.
  • SWIFTPAGE ACT! LLC
  • SYNERGISTIX, INC.
  • SYNNEX CORPORATION
  • TALISMA CORPORATION PVT. LTD.
  • THRYV, INC.
  • TRUJAY
  • USERVOICE, INC.
  • VCITA, INC.
  • VEEVA SYSTEMS, INC.
  • VERINT SYSTEMS, INC.
  • VTIGER
  • WAKEUPSALES
  • WIPRO LTD.
  • WORKBOOKS ONLINE LIMITED
  • X2ENGINE INC.
  • YETIFORCE SP. Z O.O.
  • YONYX, INC.
  • ZEKI SOFTWARE SOLUTIONS PVT. LTD.
  • ZENDESK, INC.
  • ZESTIA LIMITED
  • ZOHO CORPORATION PVT. LTD.

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目錄
Product Code: MCP-7884

Customer Relationship Management (CRM) Software market worldwide is projected to grow by US$47.8 Billion, driven by a compounded growth of 11.4%. SMEs, one of the segments analyzed and sized in this study, display the potential to grow at over 12.4%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast of the changing pulse of the market. Poised to reach over US$68.3 Billion by the year 2025, SMEs will bring in healthy gains adding significant momentum to global growth.

Representing the developed world, the United States will maintain a 11.1% growth momentum. Within Europe, which continues to remain an important element in the world economy, Germany will add over US$2.2 Billion to the region's size and clout in the next 5 to 6 years. Over US$2.3 Billion worth of projected demand in the region will come from Rest of Europe markets. In Japan, SMEs will reach a market size of US$2.6 Billion by the close of the analysis period. As the world's second largest economy and the new game changer in global markets, China exhibits the potential to grow at 16.2% over the next couple of years and add approximately US$4.8 Billion in terms of addressable opportunity for the picking by aspiring businesses and their astute leaders. Presented in visually rich graphics are these and many more need-to-know quantitative data important in ensuring quality of strategy decisions, be it entry into new markets or allocation of resources within a portfolio. Several macroeconomic factors and internal market forces will shape growth and development of demand patterns in emerging countries in Asia-Pacific, Latin America and the Middle East. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include among others, Adobe Inc.; AMDOCS Ltd.; Huawei Technologies Co., Ltd.; IBM Corporation; Infor; Microsoft Corporation; NetSuite, Inc.; NICE Ltd.; Oracle Corporation; Salesforce.com, Inc.; SAP SE; SAS Institute, Inc.; SugarCRM, Inc.; Synnex Corporaiton; The Sage Group Plc; Verint Systems, Inc.; Zoho Corporation Pvt., Ltd.

TABLE OF CONTENTS

I. INTRODUCTION, METHODOLOGY & REPORT SCOPE 1

II. EXECUTIVE SUMMARY 14

1. MARKET OVERVIEW 14

  • An Introduction to Customer Relationship Management (CRM) 14
  • Evolution of CRM 14
  • Types of CRM 16
  • Operational CRM 16
  • Collaborative CRM 17
  • Analytical CRM 18
  • Strategic CRM 19
  • Deployment Options in CRM 19
  • On-Premise CRM 19
  • Software-as-a-Service (SaaS) CRM 20
  • Benefits of CRM Strategy 22
  • Disadvantages of CRM Implementations 23
  • CRM Application in Select End-Use Sectors 23
  • CRM Ecosystem 26
  • CRM Emerges as an Effective Approach to Create and Maintain Strong Customer Relations 27
  • CRM Software: The Key Enabler of Efficient CRM Strategy 28
  • Customer-Centric Operations Drives Increased Spending on CRM Software 29
  • Developed Regions Lead, Developing Economies Poised for Strong Future Growth 31
  • Global Competitor Market Shares 32
  • Customer Relationship Management (CRM) Software Competitor Market Share Scenario Worldwide (in %): 2019 32
  • Market Share of Major Players in the Global Customer Relationship Management (CRM) Marketing Segment (in %): 2019 33
  • Changing Phase of CRM Competitors Landscape 34

2. FOCUS ON SELECT PLAYERS 35

  • Acoustic L.P. (USA) 35
  • Adobe Systems Incorporated (USA) 35
  • Concentrix Corporation (USA) 35
  • Huawei Technologies Co., Ltd. (China) 36
  • Infor Global Solutions, Inc. (USA) 36
  • Microsoft Corporation (USA) 36
  • NICE Ltd. (Israel) 37
  • Oracle Corporation (USA) 37
  • Pegasystems, Inc. (USA) 37
  • Salesforce.com, Inc. (USA) 38
  • SAP SE (Germany) 38
  • SAS Institute Inc. (USA) 39
  • SugarCRM (USA) 39
  • The Sage Group Plc (UK) 39
  • Verint Systems, Inc. (USA) 39
  • Zendesk, Inc. (USA) 40
  • Zoho Corporation Pvt. Ltd. (India) 40

3. MARKET TRENDS & DRIVERS 41

  • Traditional CRM Software Gives Way to New Age Software Solutions 41
  • CRM Trends Set to Drive Innovations in the CRM Software Market 41
  • Artificial Intelligence (AI) 41
  • Advancements in Process Automation 42
  • Data Integration 42
  • Blockchain 43
  • Internet of Things (IoT) 43
  • Hyper Individualization 43
  • AI and Machine Learning Poised to Transform CRM Software Marketspace 43
  • IoT & Blockchain, the Two Key Game Changer Technologies for CRM 46
  • Growing Role of Big Data in CRM 47
  • Social CRM: The Next Sought After Functionality in CRM Software Market 48
  • Social Media Penetration Worldwide: % of Active Monthly Users Compared to Total Population for 2019 50
  • Social Media Users Penetration (in %) by Generation 51
  • Mobile CRM Continues to Gain Momentum 51
  • Rising Adoption of Mobile Devices and Developments in Mobile Internet Fuels Take Mobile CRM Software Market 52
  • Smartphone Users as % of Global Population for the Period 2018-2022 53
  • Worldwide Shipments of Laptops and Tablet PCs (in Million Units) for the Years 2019, 2021 and 2023 54
  • Customer Service and Support Continues to Lead the Global CRM Software Market 54
  • Rising Significance of Customer Experience for Businesses: % of Businesses Prioritizing Customer Experience 56
  • Marketing: The High Growth Application Market for CRM Software 57
  • Email Marketing Emerges as a Preferred Marketing Tool: % of Companies Looking to Increase Spending on Marketing Programs 58
  • Cloud Technology Optimally Positioned to Deliver CRM Software On-Demand 58
  • Cloud-based SaaS CRM: Playing a Vital Part in Enabling Low-Cost CRM Strategy 59
  • CRM Technology Advancements Present Tremendous Potential to Improve Business Operations 59
  • Sales Force Automation Software: The Traditional Revenue Contributor 60
  • Rising Prominence of CRM Software for E-Commerce Businesses 61
  • Global B2C E-Commerce Sales in US$ Trillion for the Years 2017, 2019, 2021 and 2023 63
  • Global E-Commerce Market as a % of Retail Sales for the Period 2017-2023 63
  • Top CRM Software for E-Commerce Sector: 2018 64
  • CRM Software Gains Prominence in Life Sciences Sector 64
  • Pharmaceutical CRM: Increasing Number of Pharma Companies Drive Growth 65
  • Healthcare CRM Market Poised for Growth 65
  • SMEs: The Most Lucrative Consumer Cluster for SaaS CRM 66
  • CRM Outsourcing Essential for Large-Scale Client Management Needs 67
  • CRM Analytics Help Organizations Make Faster Decisions 68
  • Banking & Financial Services Enterprises Prioritize CRM Adoption 69
  • Insurance Agencies Seek CRM Capability for Effective Collaboration 70
  • Retail Sector Drives Significant Gains in the CRM Market 70
  • Key Issues & Challenges Confronting CRM Software Market 71

4. GLOBAL MARKET PERSPECTIVE 72

  • TABLE 1: Customer Relationship Management (CRM) Software Global Market Estimates and Forecasts in US$ Thousand by Region/Country: 2018-2025 72
  • TABLE 2: Customer Relationship Management (CRM) Software Global Retrospective Market Scenario in US$ Thousand by Region/Country: 2009-2017 73
  • TABLE 3: Customer Relationship Management (CRM) Software Market Share Shift across Key Geographies Worldwide: 2009 VS 2019 VS 2025 74
  • TABLE 4: SMEs (Organization Size) World Market by Region/Country in US$ Thousand: 2018 to 2025 75
  • TABLE 5: SMEs (Organization Size) Historic Market Analysis by Region/Country in US$ Thousand: 2009 to 2017 76
  • TABLE 6: SMEs (Organization Size) Market Share Breakdown of Worldwide Sales by Region/Country: 2009 VS 2019 VS 2025 77
  • TABLE 7: Large Enterprises (Organization Size) Potential Growth Markets Worldwide in US$ Thousand: 2018 to 2025 78
  • TABLE 8: Large Enterprises (Organization Size) Historic Market Perspective by Region/Country in US$ Thousand: 2009 to 2017 79
  • TABLE 9: Large Enterprises (Organization Size) Market Sales Breakdown by Region/Country in Percentage: 2009 VS 2019 VS 2025 80
  • TABLE 10: Cloud (Deployment) Geographic Market Spread Worldwide in US$ Thousand: 2018 to 2025 81
  • TABLE 11: Cloud (Deployment) Region Wise Breakdown of Global Historic Demand in US$ Thousand: 2009 to 2017 82
  • TABLE 12: Cloud (Deployment) Market Share Distribution in Percentage by Region/Country: 2009 VS 2019 VS 2025 83
  • TABLE 13: On Premise (Deployment) World Market Estimates and Forecasts by Region/Country in US$ Thousand: 2018 to 2025 84
  • TABLE 14: On Premise (Deployment) Market Historic Review by Region/Country in US$ Thousand: 2009 to 2017 85
  • TABLE 15: On Premise (Deployment) Market Share Breakdown by Region/Country: 2009 VS 2019 VS 2025 86
  • TABLE 16: Sales (Application) Worldwide Latent Demand Forecasts in US$ Thousand by Region/Country: 2018-2025 87
  • TABLE 17: Sales (Application) Global Historic Analysis in US$ Thousand by Region/Country: 2009-2017 88
  • TABLE 18: Sales (Application) Distribution of Global Sales by Region/Country: 2009 VS 2019 VS 2025 89
  • TABLE 19: Marketing (Application) Sales Estimates and Forecasts in US$ Thousand by Region/Country for the Years 2018 through 2025 90
  • TABLE 20: Marketing (Application) Analysis of Historic Sales in US$ Thousand by Region/Country for the Years 2009 to 2017 91
  • TABLE 21: Marketing (Application) Global Market Share Distribution by Region/Country for 2009, 2019, and 2025 92
  • TABLE 22: Manufacturing (Application) Global Opportunity Assessment in US$ Thousand by Region/Country: 2018-2025 93
  • TABLE 23: Manufacturing (Application) Historic Sales Analysis in US$ Thousand by Region/Country: 2009-2017 94
  • TABLE 24: Manufacturing (Application) Percentage Share Breakdown of Global Sales by Region/Country: 2009 VS 2019 VS 2025 95
  • TABLE 25: Customer Service (Application) Worldwide Sales in US$ Thousand by Region/Country: 2018-2025 96
  • TABLE 26: Customer Service (Application) Historic Demand Patterns in US$ Thousand by Region/Country: 2009-2017 97
  • TABLE 27: Customer Service (Application) Market Share Shift across Key Geographies: 2009 VS 2019 VS 2025 98
  • TABLE 28: Social Networking (Application) Global Market Estimates & Forecasts in US$ Thousand by Region/Country: 2018-2025 99
  • TABLE 29: Social Networking (Application) Retrospective Demand Analysis in US$ Thousand by Region/Country: 2009-2017 100
  • TABLE 30: Social Networking (Application) Market Share Breakdown by Region/Country: 2009 VS 2019 VS 2025 101
  • TABLE 31: Supply Chain (Application) Demand Potential Worldwide in US$ Thousand by Region/Country: 2018-2025 102
  • TABLE 32: Supply Chain (Application) Historic Sales Analysis in US$ Thousand by Region/Country: 2009-2017 103
  • TABLE 33: Supply Chain (Application) Share Breakdown Review by Region/Country: 2009 VS 2019 VS 2025 104
  • TABLE 34: Distribution (Application) Worldwide Latent Demand Forecasts in US$ Thousand by Region/Country: 2018-2025 105
  • TABLE 35: Distribution (Application) Global Historic Analysis in US$ Thousand by Region/Country: 2009-2017 106
  • TABLE 36: Distribution (Application) Distribution of Global Sales by Region/Country: 2009 VS 2019 VS 2025 107
  • TABLE 37: Other Applications (Application) Sales Estimates and Forecasts in US$ Thousand by Region/Country for the Years 2018 through 2025 108
  • TABLE 38: Other Applications (Application) Analysis of Historic Sales in US$ Thousand by Region/Country for the Years 2009 to 2017 109
  • TABLE 39: Other Applications (Application) Global Market Share Distribution by Region/Country for 2009, 2019, and 2025 110

III. MARKET ANALYSIS 111

  • GEOGRAPHIC MARKET ANALYSIS 111
  • UNITED STATES 111
    • Mobile CRM Continues to Make Healthy Gains 111
    • US Real Estate Enterprises Prefer CRM 111
    • CRM Software Comes Handy to Treatment Centers 112
    • Market Analytics 113
    • TABLE 40: United States Customer Relationship Management (CRM) Software Market Estimates and Projections in US$ Thousand by Organization Size: 2018 to 2025 113
    • TABLE 41: Customer Relationship Management (CRM) Software Market in the United States by Organization Size: A Historic Review in US$ Thousand for 2009-2017 114
    • TABLE 42: United States Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2009 VS 2019 VS 2025 115
    • TABLE 43: Customer Relationship Management (CRM) Software Market in US$ Thousand in the United States by Deployment: 2018-2025 116
    • TABLE 44: United States Customer Relationship Management (CRM) Software Market Retrospective Analysis in US$ Thousand by Deployment: 2009-2017 117
    • TABLE 45: United States Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2009 VS 2019 VS 2025 118
    • TABLE 46: United States Customer Relationship Management (CRM) Software Latent Demand Forecasts in US$ Thousand by Application: 2018 to 2025 119
    • TABLE 47: Customer Relationship Management (CRM) Software Historic Demand Patterns in the United States by Application in US$ Thousand for 2009-2017 120
    • TABLE 48: Customer Relationship Management (CRM) Software Market Share Breakdown in the United States by Application: 2009 VS 2019 VS 2025 121
  • CANADA 122
    • TABLE 49: Canadian Customer Relationship Management (CRM) Software Market Estimates and Forecasts in US$ Thousand by Organization Size: 2018 to 2025 122
    • TABLE 50: Canadian Customer Relationship Management (CRM) Software Historic Market Review by Organization Size in US$ Thousand: 2009-2017 123
    • TABLE 51: Customer Relationship Management (CRM) Software Market in Canada: Percentage Share Breakdown of Sales by Organization Size for 2009, 2019, and 2025 124
    • TABLE 52: Customer Relationship Management (CRM) Software Market Analysis in Canada in US$ Thousand by Deployment: 2018-2025 125
    • TABLE 53: Customer Relationship Management (CRM) Software Market in Canada: Historic Review in US$ Thousand by Deployment for the Period 2009-2017 126
    • TABLE 54: Canadian Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2009 VS 2019 VS 2025 127
    • TABLE 55: Canadian Customer Relationship Management (CRM) Software Market Quantitative Demand Analysis in US$ Thousand by Application: 2018 to 2025 128
    • TABLE 56: Customer Relationship Management (CRM) Software Market in Canada: Summarization of Historic Demand Patterns in US$ Thousand by Application for 2009-2017 129
    • TABLE 57: Canadian Customer Relationship Management (CRM) Software Market Share Analysis by Application: 2009 VS 2019 VS 2025 130
  • JAPAN 131
    • TABLE 58: Japanese Market for Customer Relationship Management (CRM) Software: Annual Sales Estimates and Projections in US$ Thousand by Organization Size for the Period 2018-2025 131
    • TABLE 59: Customer Relationship Management (CRM) Software Market in Japan: Historic Sales Analysis in US$ Thousand by Organization Size for the Period 2009-2017 132
    • TABLE 60: Japanese Customer Relationship Management (CRM) Software Market Share Analysis by Organization Size: 2009 VS 2019 VS 2025 133
    • TABLE 61: Japanese Medium & Long-Term Outlook for Customer Relationship Management (CRM) Software Market in US$ Thousand by Deployment: 2018-2025 134
    • TABLE 62: Customer Relationship Management (CRM) Software Market in Japan in US$ Thousand by Deployment: 2009-2017 135
    • TABLE 63: Japanese Customer Relationship Management (CRM) Software Market Percentage Share Distribution by Deployment: 2009 VS 2019 VS 2025 136
    • TABLE 64: Japanese Demand Estimates and Forecasts for Customer Relationship Management (CRM) Software in US$ Thousand by Application: 2018 to 2025 137
    • TABLE 65: Japanese Customer Relationship Management (CRM) Software Market in US$ Thousand by Application: 2009-2017 138
    • TABLE 66: Customer Relationship Management (CRM) Software Market Share Shift in Japan by Application: 2009 VS 2019 VS 2025 139
  • CHINA 140
    • Market Analytics 141
    • TABLE 67: Chinese Customer Relationship Management (CRM) Software Market Growth Prospects in US$ Thousand by Organization Size for the Period 2018-2025 141
    • TABLE 68: Customer Relationship Management (CRM) Software Historic Market Analysis in China in US$ Thousand by Organization Size: 2009-2017 142
    • TABLE 69: Chinese Customer Relationship Management (CRM) Software Market by Organization Size: Percentage Breakdown of Sales for 2009, 2019, and 2025 143
    • TABLE 70: Customer Relationship Management (CRM) Software Market Estimates and Forecasts in China in US$ Thousand by Deployment: 2018-2025 144
    • TABLE 71: Chinese Customer Relationship Management (CRM) Software Retrospective Market Scenario in US$ Thousand by Deployment: 2009-2017 145
    • TABLE 72: Customer Relationship Management (CRM) Software Market in China: Percentage Share Analysis by Deployment for 2009, 2019, and 2025 146
    • TABLE 73: Chinese Demand for Customer Relationship Management (CRM) Software in US$ Thousand by Application: 2018 to 2025 147
    • TABLE 74: Customer Relationship Management (CRM) Software Market Review in China in US$ Thousand by Application: 2009-2017 148
    • TABLE 75: Chinese Customer Relationship Management (CRM) Software Market Share Breakdown by Application: 2009 VS 2019 VS 2025 149
  • EUROPE 150
    • TABLE 76: European Customer Relationship Management (CRM) Software Market Demand Scenario in US$ Thousand by Region/Country: 2018-2025 150
    • TABLE 77: Customer Relationship Management (CRM) Software Market in Europe: A Historic Market Perspective in US$ Thousand by Region/Country for the Period 2009-2017 151
    • TABLE 78: European Customer Relationship Management (CRM) Software Market Share Shift by Region/Country: 2009 VS 2019 VS 2025 152
    • TABLE 79: European Customer Relationship Management (CRM) Software Market Estimates and Forecasts in US$ Thousand by Organization Size: 2018-2025 153
    • TABLE 80: Customer Relationship Management (CRM) Software Market in Europe in US$ Thousand by Organization Size: A Historic Review for the Period 2009-2017 154
    • TABLE 81: European Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2009 VS 2019 VS 2025 155
    • TABLE 82: European Customer Relationship Management (CRM) Software Market Assessment in US$ Thousand by Deployment: 2018-2025 156
    • TABLE 83: European Customer Relationship Management (CRM) Software Historic Market Review in US$ Thousand by Deployment: 2009-2017 157
    • TABLE 84: Customer Relationship Management (CRM) Software Market in Europe: Percentage Breakdown of Sales by Deployment for 2009, 2019, and 2025 158
    • TABLE 85: European Customer Relationship Management (CRM) Software Addressable Market Opportunity in US$ Thousand by Application: 2018-2025 159
    • TABLE 86: Customer Relationship Management (CRM) Software Market in Europe: Summarization of Historic Demand in US$ Thousand by Application for the Period 2009-2017 160
    • TABLE 87: European Customer Relationship Management (CRM) Software Market Share Analysis by Application: 2009 VS 2019 VS 2025 161
  • FRANCE 162
    • TABLE 88: Customer Relationship Management (CRM) Software Market in France by Organization Size: Estimates and Projections in US$ Thousand for the Period 2018-2025 162
    • TABLE 89: French Customer Relationship Management (CRM) Software Historic Market Scenario in US$ Thousand by Organization Size: 2009-2017 163
    • TABLE 90: French Customer Relationship Management (CRM) Software Market Share Analysis by Organization Size: 2009 VS 2019 VS 2025 164
    • TABLE 91: French Customer Relationship Management (CRM) Software Market Estimates and Projections in US$ Thousand by Deployment: 2018-2025 165
    • TABLE 92: French Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Deployment: 2009-2017 166
    • TABLE 93: French Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2009 VS 2019 VS 2025 167
    • TABLE 94: Customer Relationship Management (CRM) Software Quantitative Demand Analysis in France in US$ Thousand by Application: 2018-2025 168
    • TABLE 95: French Customer Relationship Management (CRM) Software Historic Market Review in US$ Thousand by Application: 2009-2017 169
    • TABLE 96: French Customer Relationship Management (CRM) Software Market Share Analysis: A 17-Year Perspective by Application for 2009, 2019, and 2025 170
  • GERMANY 171
    • TABLE 97: Customer Relationship Management (CRM) Software Market in Germany: Recent Past, Current and Future Analysis in US$ Thousand by Organization Size for the Period 2018-2025 171
    • TABLE 98: German Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Organization Size: 2009-2017 172
    • TABLE 99: German Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2009 VS 2019 VS 2025 173
    • TABLE 100: German Customer Relationship Management (CRM) Software Latent Demand Forecasts in US$ Thousand by Deployment: 2018-2025 174
    • TABLE 101: Customer Relationship Management (CRM) Software Market in Germany: A Historic Perspective by Deployment in US$ Thousand for the Period 2009-2017 175
    • TABLE 102: German Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2009 VS 2019 VS 2025 176
    • TABLE 103: Customer Relationship Management (CRM) Software Market in Germany: Annual Sales Estimates and Forecasts in US$ Thousand by Application for the Period 2018-2025 177
    • TABLE 104: German Customer Relationship Management (CRM) Software Market in Retrospect in US$ Thousand by Application: 2009-2017 178
    • TABLE 105: Customer Relationship Management (CRM) Software Market Share Distribution in Germany by Application: 2009 VS 2019 VS 2025 179
  • ITALY 180
    • TABLE 106: Italian Customer Relationship Management (CRM) Software Market Growth Prospects in US$ Thousand by Organization Size for the Period 2018-2025 180
    • TABLE 107: Customer Relationship Management (CRM) Software Historic Market Analysis in Italy in US$ Thousand by Organization Size: 2009-2017 181
    • TABLE 108: Italian Customer Relationship Management (CRM) Software Market by Organization Size: Percentage Breakdown of Sales for 2009, 2019, and 2025 182
    • TABLE 109: Customer Relationship Management (CRM) Software Market Estimates and Forecasts in Italy in US$ Thousand by Deployment: 2018-2025 183
    • TABLE 110: Italian Customer Relationship Management (CRM) Software Retrospective Market Scenario in US$ Thousand by Deployment: 2009-2017 184
    • TABLE 111: Customer Relationship Management (CRM) Software Market in Italy: Percentage Share Analysis by Deployment for 2009, 2019, and 2025 185
    • TABLE 112: Italian Demand for Customer Relationship Management (CRM) Software in US$ Thousand by Application: 2018 to 2025 186
    • TABLE 113: Customer Relationship Management (CRM) Software Market Review in Italy in US$ Thousand by Application: 2009-2017 187
    • TABLE 114: Italian Customer Relationship Management (CRM) Software Market Share Breakdown by Application: 2009 VS 2019 VS 2025 188
  • UNITED KINGDOM 189
    • TABLE 115: United Kingdom Market for Customer Relationship Management (CRM) Software: Annual Sales Estimates and Projections in US$ Thousand by Organization Size for the Period 2018-2025 189
    • TABLE 116: Customer Relationship Management (CRM) Software Market in the United Kingdom: Historic Sales Analysis in US$ Thousand by Organization Size for the Period 2009-2017 190
    • TABLE 117: United Kingdom Customer Relationship Management (CRM) Software Market Share Analysis by Organization Size: 2009 VS 2019 VS 2025 191
    • TABLE 118: United Kingdom Medium & Long-Term Outlook for Customer Relationship Management (CRM) Software Market in US$ Thousand by Deployment: 2018-2025 192
    • TABLE 119: Customer Relationship Management (CRM) Software Market in the United Kingdom in US$ Thousand by Deployment: 2009-2017 193
    • TABLE 120: United Kingdom Customer Relationship Management (CRM) Software Market Percentage Share Distribution by Deployment: 2009 VS 2019 VS 2025 194
    • TABLE 121: United Kingdom Demand Estimates and Forecasts for Customer Relationship Management (CRM) Software in US$ Thousand by Application: 2018 to 2025 195
    • TABLE 122: United Kingdom Customer Relationship Management (CRM) Software Market in US$ Thousand by Application: 2009-2017 196
    • TABLE 123: Customer Relationship Management (CRM) Software Market Share Shift in the United Kingdom by Application: 2009 VS 2019 VS 2025 197
  • SPAIN 198
    • TABLE 124: Spanish Customer Relationship Management (CRM) Software Market Estimates and Forecasts in US$ Thousand by Organization Size: 2018 to 2025 198
    • TABLE 125: Spanish Customer Relationship Management (CRM) Software Historic Market Review by Organization Size in US$ Thousand: 2009-2017 199
    • TABLE 126: Customer Relationship Management (CRM) Software Market in Spain: Percentage Share Breakdown of Sales by Organization Size for 2009, 2019, and 2025 200
    • TABLE 127: Customer Relationship Management (CRM) Software Market Analysis in Spain in US$ Thousand by Deployment: 2018-2025 201
    • TABLE 128: Customer Relationship Management (CRM) Software Market in Spain: Historic Review in US$ Thousand by Deployment for the Period 2009-2017 202
    • TABLE 129: Spanish Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2009 VS 2019 VS 2025 203
    • TABLE 130: Spanish Customer Relationship Management (CRM) Software Market Quantitative Demand Analysis in US$ Thousand by Application: 2018 to 2025 204
    • TABLE 131: Customer Relationship Management (CRM) Software Market in Spain: Summarization of Historic Demand Patterns in US$ Thousand by Application for 2009-2017 205
    • TABLE 132: Spanish Customer Relationship Management (CRM) Software Market Share Analysis by Application: 2009 VS 2019 VS 2025 206
  • RUSSIA 207
    • TABLE 133: Russian Customer Relationship Management (CRM) Software Market Estimates and Projections in US$ Thousand by Organization Size: 2018 to 2025 207
    • TABLE 134: Customer Relationship Management (CRM) Software Market in Russia by Organization Size: A Historic Review in US$ Thousand for 2009-2017 208
    • TABLE 135: Russian Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2009 VS 2019 VS 2025 209
    • TABLE 136: Customer Relationship Management (CRM) Software Market in US$ Thousand in Russia by Deployment: 2018-2025 210
    • TABLE 137: Russian Customer Relationship Management (CRM) Software Market Retrospective Analysis in US$ Thousand by Deployment: 2009-2017 211
    • TABLE 138: Russian Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2009 VS 2019 VS 2025 212
    • TABLE 139: Russian Customer Relationship Management (CRM) Software Latent Demand Forecasts in US$ Thousand by Application: 2018 to 2025 213
    • TABLE 140: Customer Relationship Management (CRM) Software Historic Demand Patterns in Russia by Application in US$ Thousand for 2009-2017 214
    • TABLE 141: Customer Relationship Management (CRM) Software Market Share Breakdown in Russia by Application: 2009 VS 2019 VS 2025 215
  • REST OF EUROPE 216
    • TABLE 142: Rest of Europe Customer Relationship Management (CRM) Software Market Estimates and Forecasts in US$ Thousand by Organization Size: 2018-2025 216
    • TABLE 143: Customer Relationship Management (CRM) Software Market in Rest of Europe in US$ Thousand by Organization Size: A Historic Review for the Period 2009-2017 217
    • TABLE 144: Rest of Europe Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2009 VS 2019 VS 2025 218
    • TABLE 145: Rest of Europe Customer Relationship Management (CRM) Software Market Assessment in US$ Thousand by Deployment: 2018-2025 219
    • TABLE 146: Rest of Europe Customer Relationship Management (CRM) Software Historic Market Review in US$ Thousand by Deployment: 2009-2017 220
    • TABLE 147: Customer Relationship Management (CRM) Software Market in Rest of Europe: Percentage Breakdown of Sales by Deployment for 2009, 2019, and 2025 221
    • TABLE 148: Rest of Europe Customer Relationship Management (CRM) Software Addressable Market Opportunity in US$ Thousand by Application: 2018-2025 222
    • TABLE 149: Customer Relationship Management (CRM) Software Market in Rest of Europe: Summarization of Historic Demand in US$ Thousand by Application for the Period 2009-2017 223
    • TABLE 150: Rest of Europe Customer Relationship Management (CRM) Software Market Share Analysis by Application: 2009 VS 2019 VS 2025 224
  • ASIA-PACIFIC 225
    • Market Analytics 226
    • TABLE 151: Asia-Pacific Customer Relationship Management (CRM) Software Market Estimates and Forecasts in US$ Thousand by Region/Country: 2018-2025 226
    • TABLE 152: Customer Relationship Management (CRM) Software Market in Asia-Pacific: Historic Market Analysis in US$ Thousand by Region/Country for the Period 2009-2017 227
    • TABLE 153: Asia-Pacific Customer Relationship Management (CRM) Software Market Share Analysis by Region/Country: 2009 VS 2019 VS 2025 228
    • TABLE 154: Customer Relationship Management (CRM) Software Market in Asia-Pacific by Organization Size: Estimates and Projections in US$ Thousand for the Period 2018-2025 229
    • TABLE 155: Asia-Pacific Customer Relationship Management (CRM) Software Historic Market Scenario in US$ Thousand by Organization Size: 2009-2017 230
    • TABLE 156: Asia-Pacific Customer Relationship Management (CRM) Software Market Share Analysis by Organization Size: 2009 VS 2019 VS 2025 231
    • TABLE 157: Asia-Pacific Customer Relationship Management (CRM) Software Market Estimates and Projections in US$ Thousand by Deployment: 2018-2025 232
    • TABLE 158: Asia-Pacific Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Deployment: 2009-2017 233
    • TABLE 159: Asia-Pacific Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Deployment: 2009 VS 2019 VS 2025 234
    • TABLE 160: Customer Relationship Management (CRM) Software Quantitative Demand Analysis in Asia-Pacific in US$ Thousand by Application: 2018-2025 235
    • TABLE 161: Asia-Pacific Customer Relationship Management (CRM) Software Historic Market Review in US$ Thousand by Application: 2009-2017 236
    • TABLE 162: Asia-Pacific Customer Relationship Management (CRM) Software Market Share Analysis: A 17-Year Perspective by Application for 2009, 2019, and 2025 237
  • AUSTRALIA 238
    • TABLE 163: Customer Relationship Management (CRM) Software Market in Australia: Recent Past, Current and Future Analysis in US$ Thousand by Organization Size for the Period 2018-2025 238
    • TABLE 164: Australian Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Organization Size: 2009-2017 239
    • TABLE 165: Australian Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2009 VS 2019 VS 2025 240
    • TABLE 166: Australian Customer Relationship Management (CRM) Software Latent Demand Forecasts in US$ Thousand by Deployment: 2018-2025 241
    • TABLE 167: Customer Relationship Management (CRM) Software Market in Australia: A Historic Perspective by Deployment in US$ Thousand for the Period 2009-2017 242
    • TABLE 168: Australian Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2009 VS 2019 VS 2025 243
    • TABLE 169: Customer Relationship Management (CRM) Software Market in Australia: Annual Sales Estimates and Forecasts in US$ Thousand by Application for the Period 2018-2025 244
    • TABLE 170: Australian Customer Relationship Management (CRM) Software Market in Retrospect in US$ Thousand by Application: 2009-2017 245
    • TABLE 171: Customer Relationship Management (CRM) Software Market Share Distribution in Australia by Application: 2009 VS 2019 VS 2025 246
  • INDIA 247
    • Market Analytics 248
    • TABLE 172: Indian Customer Relationship Management (CRM) Software Market Estimates and Forecasts in US$ Thousand by Organization Size: 2018 to 2025 248
    • TABLE 173: Indian Customer Relationship Management (CRM) Software Historic Market Review by Organization Size in US$ Thousand: 2009-2017 249
    • TABLE 174: Customer Relationship Management (CRM) Software Market in India: Percentage Share Breakdown of Sales by Organization Size for 2009, 2019, and 2025 250
    • TABLE 175: Customer Relationship Management (CRM) Software Market Analysis in India in US$ Thousand by Deployment: 2018-2025 251
    • TABLE 176: Customer Relationship Management (CRM) Software Market in India: Historic Review in US$ Thousand by Deployment for the Period 2009-2017 252
    • TABLE 177: Indian Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2009 VS 2019 VS 2025 253
    • TABLE 178: Indian Customer Relationship Management (CRM) Software Market Quantitative Demand Analysis in US$ Thousand by Application: 2018 to 2025 254
    • TABLE 179: Customer Relationship Management (CRM) Software Market in India: Summarization of Historic Demand Patterns in US$ Thousand by Application for 2009-2017 255
    • TABLE 180: Indian Customer Relationship Management (CRM) Software Market Share Analysis by Application: 2009 VS 2019 VS 2025 256
  • SOUTH KOREA 257
    • TABLE 181: Customer Relationship Management (CRM) Software Market in South Korea: Recent Past, Current and Future Analysis in US$ Thousand by Organization Size for the Period 2018-2025 257
    • TABLE 182: South Korean Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Organization Size: 2009-2017 258
    • TABLE 183: Customer Relationship Management (CRM) Software Market Share Distribution in South Korea by Organization Size: 2009 VS 2019 VS 2025 259
    • TABLE 184: Customer Relationship Management (CRM) Software Market in South Korea: Recent Past, Current and Future Analysis in US$ Thousand by Deployment for the Period 2018-2025 260
    • TABLE 185: South Korean Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Deployment: 2009-2017 261
    • TABLE 186: Customer Relationship Management (CRM) Software Market Share Distribution in South Korea by Deployment: 2009 VS 2019 VS 2025 262
    • TABLE 187: Customer Relationship Management (CRM) Software Market in South Korea: Recent Past, Current and Future Analysis in US$ Thousand by Application for the Period 2018-2025 263
    • TABLE 188: South Korean Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Application: 2009-2017 264
    • TABLE 189: Customer Relationship Management (CRM) Software Market Share Distribution in South Korea by Application: 2009 VS 2019 VS 2025 265
  • REST OF ASIA-PACIFIC 266
    • TABLE 190: Rest of Asia-Pacific Market for Customer Relationship Management (CRM) Software: Annual Sales Estimates and Projections in US$ Thousand by Organization Size for the Period 2018-2025 266
    • TABLE 191: Customer Relationship Management (CRM) Software Market in Rest of Asia-Pacific: Historic Sales Analysis in US$ Thousand by Organization Size for the Period 2009-2017 267
    • TABLE 192: Rest of Asia-Pacific Customer Relationship Management (CRM) Software Market Share Analysis by Organization Size: 2009 VS 2019 VS 2025 268
    • TABLE 193: Rest of Asia-Pacific Medium & Long-Term Outlook for Customer Relationship Management (CRM) Software Market in US$ Thousand by Deployment: 2018-2025 269
    • TABLE 194: Customer Relationship Management (CRM) Software Market in Rest of Asia-Pacific in US$ Thousand by Deployment: 2009-2017 270
    • TABLE 195: Rest of Asia-Pacific Customer Relationship Management (CRM) Software Market Percentage Share Distribution by Deployment: 2009 VS 2019 VS 2025 271
    • TABLE 196: Rest of Asia-Pacific Demand Estimates and Forecasts for Customer Relationship Management (CRM) Software in US$ Thousand by Application: 2018 to 2025 272
    • TABLE 197: Rest of Asia-Pacific Customer Relationship Management (CRM) Software Market in US$ Thousand by Application: 2009-2017 273
    • TABLE 198: Customer Relationship Management (CRM) Software Market Share Shift in Rest of Asia-Pacific by Application: 2009 VS 2019 VS 2025 274
  • LATIN AMERICA 275
    • TABLE 199: Latin American Customer Relationship Management (CRM) Software Market Trends by Region/Country in US$ Thousand: 2018-2025 275
    • TABLE 200: Customer Relationship Management (CRM) Software Market in Latin America in US$ Thousand by Region/Country: A Historic Perspective for the Period 2009-2017 276
    • TABLE 201: Latin American Customer Relationship Management (CRM) Software Market Percentage Breakdown of Sales by Region/Country: 2009, 2019, and 2025 277
    • TABLE 202: Latin American Customer Relationship Management (CRM) Software Market Growth Prospects in US$ Thousand by Organization Size for the Period 2018-2025 278
    • TABLE 203: Customer Relationship Management (CRM) Software Historic Market Analysis in Latin America in US$ Thousand by Organization Size: 2009-2017 279
    • TABLE 204: Latin American Customer Relationship Management (CRM) Software Market by Organization Size: Percentage Breakdown of Sales for 2009, 2019, and 2025 280
    • TABLE 205: Customer Relationship Management (CRM) Software Market Estimates and Forecasts in Latin America in US$ Thousand by Deployment: 2018-2025 281
    • TABLE 206: Latin American Customer Relationship Management (CRM) Software Retrospective Market Scenario in US$ Thousand by Deployment: 2009-2017 282
    • TABLE 207: Customer Relationship Management (CRM) Software Market in Latin America : Percentage Analysis by Deployment for 2009, 2019, and 2025 283
    • TABLE 208: Latin American Demand for Customer Relationship Management (CRM) Software in US$ Thousand by Application: 2018 to 2025 284
    • TABLE 209: Customer Relationship Management (CRM) Software Market Review in Latin America in US$ Thousand by Application: 2009-2017 285
    • TABLE 210: Latin American Customer Relationship Management (CRM) Software Market Share Breakdown by Application: 2009 VS 2019 VS 2025 286
  • ARGENTINA 287
    • TABLE 211: Argentinean Customer Relationship Management (CRM) Software Market Estimates and Forecasts in US$ Thousand by Organization Size: 2018-2025 287
    • TABLE 212: Customer Relationship Management (CRM) Software Market in Argentina in US$ Thousand by Organization Size: A Historic Review for the Period 2009-2017 288
    • TABLE 213: Argentinean Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2009 VS 2019 VS 2025 289
    • TABLE 214: Argentinean Customer Relationship Management (CRM) Software Market Assessment in US$ Thousand by Deployment: 2018-2025 290
    • TABLE 215: Argentinean Customer Relationship Management (CRM) Software Historic Market Review in US$ Thousand by Deployment: 2009-2017 291
    • TABLE 216: Customer Relationship Management (CRM) Software Market in Argentina: Percentage Breakdown of Sales by Deployment for 2009, 2019, and 2025 292
    • TABLE 217: Argentinean Customer Relationship Management (CRM) Software Addressable Market Opportunity in US$ Thousand by Application: 2018-2025 293
    • TABLE 218: Customer Relationship Management (CRM) Software Market in Argentina: Summarization of Historic Demand in US$ Thousand by Application for the Period 2009-2017 294
    • TABLE 219: Argentinean Customer Relationship Management (CRM) Software Market Share Analysis by Application: 2009 VS 2019 VS 2025 295
  • BRAZIL 296
    • TABLE 220: Customer Relationship Management (CRM) Software Market in Brazil by Organization Size: Estimates and Projections in US$ Thousand for the Period 2018-2025 296
    • TABLE 221: Brazilian Customer Relationship Management (CRM) Software Historic Market Scenario in US$ Thousand by Organization Size: 2009-2017 297
    • TABLE 222: Brazilian Customer Relationship Management (CRM) Software Market Share Analysis by Organization Size: 2009 VS 2019 VS 2025 298
    • TABLE 223: Brazilian Customer Relationship Management (CRM) Software Market Estimates and Projections in US$ Thousand by Deployment: 2018-2025 299
    • TABLE 224: Brazilian Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Deployment: 2009-2017 300
    • TABLE 225: Brazilian Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2009 VS 2019 VS 2025 301
    • TABLE 226: Customer Relationship Management (CRM) Software Quantitative Demand Analysis in Brazil in US$ Thousand by Application: 2018-2025 302
    • TABLE 227: Brazilian Customer Relationship Management (CRM) Software Historic Market Review in US$ Thousand by Application: 2009-2017 303
    • TABLE 228: Brazilian Customer Relationship Management (CRM) Software Market Share Analysis: A 17-Year Perspective by Application for 2009, 2019, and 2025 304
  • MEXICO 305
    • TABLE 229: Customer Relationship Management (CRM) Software Market in Mexico: Recent Past, Current and Future Analysis in US$ Thousand by Organization Size for the Period 2018-2025 305
    • TABLE 230: Mexican Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Organization Size: 2009-2017 306
    • TABLE 231: Mexican Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2009 VS 2019 VS 2025 307
    • TABLE 232: Mexican Customer Relationship Management (CRM) Software Latent Demand Forecasts in US$ Thousand by Deployment: 2018-2025 308
    • TABLE 233: Customer Relationship Management (CRM) Software Market in Mexico: A Historic Perspective by Deployment in US$ Thousand for the Period 2009-2017 309
    • TABLE 234: Mexican Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2009 VS 2019 VS 2025 310
    • TABLE 235: Customer Relationship Management (CRM) Software Market in Mexico: Annual Sales Estimates and Forecasts in US$ Thousand by Application for the Period 2018-2025 311
    • TABLE 236: Mexican Customer Relationship Management (CRM) Software Market in Retrospect in US$ Thousand by Application: 2009-2017 312
    • TABLE 237: Customer Relationship Management (CRM) Software Market Share Distribution in Mexico by Application: 2009 VS 2019 VS 2025 313
  • REST OF LATIN AMERICA 314
    • TABLE 238: Rest of Latin America Customer Relationship Management (CRM) Software Market Estimates and Projections in US$ Thousand by Organization Size: 2018 to 2025 314
    • TABLE 239: Customer Relationship Management (CRM) Software Market in Rest of Latin America by Organization Size: A Historic Review in US$ Thousand for 2009-2017 315
    • TABLE 240: Rest of Latin America Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2009 VS 2019 VS 2025 316
    • TABLE 241: Customer Relationship Management (CRM) Software Market in US$ Thousand in Rest of Latin America by Deployment: 2018-2025 317
    • TABLE 242: Rest of Latin America Customer Relationship Management (CRM) Software Market Retrospective Analysis in US$ Thousand by Deployment: 2009-2017 318
    • TABLE 243: Rest of Latin America Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2009 VS 2019 VS 2025 319
    • TABLE 244: Rest of Latin America Customer Relationship Management (CRM) Software Latent Demand Forecasts in US$ Thousand by Application: 2018 to 2025 320
    • TABLE 245: Customer Relationship Management (CRM) Software Historic Demand Patterns in Rest of Latin America by Application in US$ Thousand for 2009-2017 321
    • TABLE 246: Customer Relationship Management (CRM) Software Market Share Breakdown in Rest of Latin America by Application: 2009 VS 2019 VS 2025 322
  • MIDDLE EAST 323
    • TABLE 247: The Middle East Customer Relationship Management (CRM) Software Market Estimates and Forecasts in US$ Thousand by Region/Country: 2018-2025 323
    • TABLE 248: Customer Relationship Management (CRM) Software Market in the Middle East by Region/Country in US$ Thousand: 2009-2017 324
    • TABLE 249: The Middle East Customer Relationship Management (CRM) Software Market Share Breakdown by Region/Country: 2009, 2019, and 2025 325
    • TABLE 250: The Middle East Customer Relationship Management (CRM) Software Market Estimates and Forecasts in US$ Thousand by Organization Size: 2018 to 2025 326
    • TABLE 251: The Middle East Customer Relationship Management (CRM) Software Historic Market by Organization Size in US$ Thousand: 2009-2017 327
    • TABLE 252: Customer Relationship Management (CRM) Software Market in the Middle East: Percentage Share Breakdown of Sales by Organization Size for 2009, 2019, and 2025 328
    • TABLE 253: The Middle East Customer Relationship Management (CRM) Software Market Analysis in US$ Thousand by Deployment: 2018-2025 329
    • TABLE 254: Customer Relationship Management (CRM) Software Market in the Middle East: Historic Review in US$ Thousand by Deployment for the Period 2009-2017 330
    • TABLE 255: The Middle East Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2009 VS 2019 VS 2025 331
    • TABLE 256: The Middle East Customer Relationship Management (CRM) Software Market Quantitative Demand Analysis in US$ Thousand by Application: 2018 to 2025 332
    • TABLE 257: Customer Relationship Management (CRM) Software Market in the Middle East: Summarization of Historic Demand Patterns in US$ Thousand by Application for 2009-2017 333
    • TABLE 258: The Middle East Customer Relationship Management (CRM) Software Market Share Analysis by Application: 2009 VS 2019 VS 2025 334
  • IRAN 335
    • TABLE 259: Iranian Market for Customer Relationship Management (CRM) Software: Annual Sales Estimates and Projections in US$ Thousand by Organization Size for the Period 2018-2025 335
    • TABLE 260: Customer Relationship Management (CRM) Software Market in Iran: Historic Sales Analysis in US$ Thousand by Organization Size for the Period 2009-2017 336
    • TABLE 261: Iranian Customer Relationship Management (CRM) Software Market Share Analysis by Organization Size: 2009 VS 2019 VS 2025 337
    • TABLE 262: Iranian Medium & Long-Term Outlook for Customer Relationship Management (CRM) Software Market in US$ Thousand by Deployment: 2018-2025 338
    • TABLE 263: Customer Relationship Management (CRM) Software Market in Iran in US$ Thousand by Deployment: 2009-2017 339
    • TABLE 264: Iranian Customer Relationship Management (CRM) Software Market Percentage Share Distribution by Deployment: 2009 VS 2019 VS 2025 340
    • TABLE 265: Iranian Demand Estimates and Forecasts for Customer Relationship Management (CRM) Software in US$ Thousand by Application: 2018 to 2025 341
    • TABLE 266: Iranian Customer Relationship Management (CRM) Software Market in US$ Thousand by Application: 2009-2017 342
    • TABLE 267: Customer Relationship Management (CRM) Software Market Share Shift in Iran by Application: 2009 VS 2019 VS 2025 343
  • ISRAEL 344
    • TABLE 268: Israeli Customer Relationship Management (CRM) Software Market Estimates and Forecasts in US$ Thousand by Organization Size: 2018-2025 344
    • TABLE 269: Customer Relationship Management (CRM) Software Market in Israel in US$ Thousand by Organization Size: A Historic Review for the Period 2009-2017 345
    • TABLE 270: Israeli Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2009 VS 2019 VS 2025 346
    • TABLE 271: Israeli Customer Relationship Management (CRM) Software Market Assessment in US$ Thousand by Deployment: 2018-2025 347
    • TABLE 272: Israeli Customer Relationship Management (CRM) Software Historic Market Review in US$ Thousand by Deployment: 2009-2017 348
    • TABLE 273: Customer Relationship Management (CRM) Software Market in Israel: Percentage Breakdown of Sales by Deployment for 2009, 2019, and 2025 349
    • TABLE 274: Israeli Customer Relationship Management (CRM) Software Addressable Market Opportunity in US$ Thousand by Application: 2018-2025 350
    • TABLE 275: Customer Relationship Management (CRM) Software Market in Israel: Summarization of Historic Demand in US$ Thousand by Application for the Period 2009-2017 351
    • TABLE 276: Israeli Customer Relationship Management (CRM) Software Market Share Analysis by Application: 2009 VS 2019 VS 2025 352
  • SAUDI ARABIA 353
    • TABLE 277: Saudi Arabian Customer Relationship Management (CRM) Software Market Growth Prospects in US$ Thousand by Organization Size for the Period 2018-2025 353
    • TABLE 278: Customer Relationship Management (CRM) Software Historic Market Analysis in Saudi Arabia in US$ Thousand by Organization Size: 2009-2017 354
    • TABLE 279: Saudi Arabian Customer Relationship Management (CRM) Software Market by Organization Size: Percentage Breakdown of Sales for 2009, 2019, and 2025 355
    • TABLE 280: Customer Relationship Management (CRM) Software Market Estimates and Forecasts in Saudi Arabia in US$ Thousand by Deployment: 2018-2025 356
    • TABLE 281: Saudi Arabian Customer Relationship Management (CRM) Software Retrospective Market Scenario in US$ Thousand by Deployment: 2009-2017 357
    • TABLE 282: Customer Relationship Management (CRM) Software Market in Saudi Arabia: Percentage Share Analysis by Deployment for 2009, 2019, and 2025 358
    • TABLE 283: Saudi Arabian Demand for Customer Relationship Management (CRM) Software in US$ Thousand by Application: 2018 to 2025 359
    • TABLE 284: Customer Relationship Management (CRM) Software Market Review in Saudi Arabia in US$ Thousand by Application: 2009-2017 360
    • TABLE 285: Saudi Arabian Customer Relationship Management (CRM) Software Market Share Breakdown by Application: 2009 VS 2019 VS 2025 361
  • UNITED ARAB EMIRATES 362
    • TABLE 286: Customer Relationship Management (CRM) Software Market in the United Arab Emirates: Recent Past, Current and Future Analysis in US$ Thousand by Organization Size for the Period 2018-2025 362
    • TABLE 287: United Arab Emirates Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Organization Size: 2009-2017 363
    • TABLE 288: Customer Relationship Management (CRM) Software Market Share Distribution in United Arab Emirates by Organization Size: 2009 VS 2019 VS 2025 364
    • TABLE 289: Customer Relationship Management (CRM) Software Market in the United Arab Emirates: Recent Past, Current and Future Analysis in US$ Thousand by Deployment for the Period 2018-2025 365
    • TABLE 290: United Arab Emirates Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Deployment: 2009-2017 366
    • TABLE 291: Customer Relationship Management (CRM) Software Market Share Distribution in United Arab Emirates by Deployment: 2009 VS 2019 VS 2025 367
    • TABLE 292: Customer Relationship Management (CRM) Software Market in the United Arab Emirates: Recent Past, Current and Future Analysis in US$ Thousand by Application for the Period 2018-2025 368
    • TABLE 293: United Arab Emirates Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Application: 2009-2017 369
    • TABLE 294: Customer Relationship Management (CRM) Software Market Share Distribution in United Arab Emirates by Application: 2009 VS 2019 VS 2025 370
  • REST OF MIDDLE EAST 371
    • TABLE 295: Customer Relationship Management (CRM) Software Market in Rest of Middle East: Recent Past, Current and Future Analysis in US$ Thousand by Organization Size for the Period 2018-2025 371
    • TABLE 296: Rest of Middle East Customer Relationship Management (CRM) Software Historic Market Analysis in US$ Thousand by Organization Size: 2009-2017 372
    • TABLE 297: Rest of Middle East Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2009 VS 2019 VS 2025 373
    • TABLE 298: Rest of Middle East Customer Relationship Management (CRM) Software Latent Demand Forecasts in US$ Thousand by Deployment: 2018-2025 374
    • TABLE 299: Customer Relationship Management (CRM) Software Market in Rest of Middle East: A Historic Perspective by Deployment in US$ Thousand for the Period 2009-2017 375
    • TABLE 300: Rest of Middle East Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2009 VS 2019 VS 2025 376
    • TABLE 301: Customer Relationship Management (CRM) Software Market in Rest of Middle East: Annual Sales Estimates and Forecasts in US$ Thousand by Application for the Period 2018-2025 377
    • TABLE 302: Rest of Middle East Customer Relationship Management (CRM) Software Market in Retrospect in US$ Thousand by Application: 2009-2017 378
    • TABLE 303: Customer Relationship Management (CRM) Software Market Share Distribution in Rest of Middle East by Application: 2009 VS 2019 VS 2025 379
  • AFRICA 380
    • TABLE 304: African Customer Relationship Management (CRM) Software Market Estimates and Projections in US$ Thousand by Organization Size: 2018 to 2025 380
    • TABLE 305: Customer Relationship Management (CRM) Software Market in Africa by Organization Size: A Historic Review in US$ Thousand for 2009-2017 381
    • TABLE 306: African Customer Relationship Management (CRM) Software Market Share Breakdown by Organization Size: 2009 VS 2019 VS 2025 382
    • TABLE 307: Customer Relationship Management (CRM) Software Market in US$ Thousand in Africa by Deployment: 2018-2025 383
    • TABLE 308: African Customer Relationship Management (CRM) Software Market Retrospective Analysis in US$ Thousand by Deployment: 2009-2017 384
    • TABLE 309: African Customer Relationship Management (CRM) Software Market Share Breakdown by Deployment: 2009 VS 2019 VS 2025 385
    • TABLE 310: African Customer Relationship Management (CRM) Software Latent Demand Forecasts in US$ Thousand by Application: 2018 to 2025 386
    • TABLE 311: Customer Relationship Management (CRM) Software Historic Demand Patterns in Africa by Application in US$ Thousand for 2009-2017 387
    • TABLE 312: Customer Relationship Management (CRM) Software Market Share Breakdown in Africa by Application: 2009 VS 2019 VS 2025 388

IV. COMPETITION 389

  • 1. 24SEVENOFFICE AS 389
  • 2. 3I INFOTECH LTD. 392
  • 3. ACCENTURE PLC 397
  • 4. ACOUSTIC, L.P. 403
  • 5. ACQUIA INC. 404
  • 6. ACTIS SALES TECHNOLOGIES 406
  • 7. ADOBE, INC. 407
  • 8. AGILE CRM INC. 414
  • 9. AMDOCS LTD. 415
  • 10. APPTIVO INC. 426
  • 11. AVIDIAN TECHNOLOGIES 427
  • 12. AXONOM INC. 427
  • 13. BITRIX, INC. 431
  • 14. BREEZZ 431
  • 15. CHETU INC. 432
  • 16. CLOSE 433
  • 17. COMMENCE CORPORATION 434
  • 18. COPPER, INC. 435
  • 19. CRATIO SOFTWARE PVT LTD. 435
  • 20. CREATIO 437
  • 21. ENGAGEBAY INC. 438
  • 22. FINOIT TECHNOLOGIES (I) PVT LTD. 440
  • 23. FRESHWORKS INC. 444
  • 24. HANSAWORLD 444
  • 25. HUAWEI TECHNOLOGIES CO., LTD. 445
  • 26. HUBSPOT, INC. 469
  • 27. INFOR 476
  • 28. INSIGHTLY, INC. 477
  • 29. INSTREAMCRM 477
  • 30. KAPTURE CRM 478
  • 31. KEAP 479
  • 32. MAXIMIZER SERVICES INC. 479
  • 33. MICROSOFT CORPORATION 480
  • 34. NANOARCH SOFTWARE SOLUTIONS 494
  • 35. NICE LTD. 495
  • 36. NIMBLE 499
  • 37. OCTAL IT SOLUTION LLP 500
  • 38. ORACLE CORPORATION 502
  • 39. PEGASYSTEMS, INC. 514
  • 40. PIPEDRIVE 519
  • 41. PIPELINEDEALS 519
  • 42. QSOFT LLC (AMOCRM) 520
  • 43. REWARDLY INC. - STREAK 520
  • 44. SAGE GROUP PLC, THE 521
  • 45. SALESBOOM.COM, INC. 524
  • 46. SALESFORCE.COM, INC. 525
  • 47. SALESMATE 537
  • 48. SAP SE 538
  • 49. SAS INSTITUTE, INC. 555
  • 50. SMART SIGHT INNOVATIONS 567
  • 51. SUGARCRM 569
  • 52. SUTISOFT INC. 570
  • 53. SWIFTPAGE ACT! LLC 571
  • 54. SYNERGISTIX, INC. 571
  • 55. SYNNEX CORPORATION 572
  • CONCENTRIX CORPORATION 575
  • 56. TALISMA CORPORATION PVT. LTD. 578
  • 57. THRYV, INC. 579
  • 58. TRUJAY 579
  • 59. USERVOICE, INC. 580
  • 60. VCITA, INC. 580
  • 61. VEEVA SYSTEMS, INC. 581
  • 62. VERINT SYSTEMS, INC. 590
  • 63. VTIGER 600
  • 64. WAKEUPSALES 601
  • 65. WIPRO LTD. 601
  • 66. WORKBOOKS ONLINE LIMITED 610
  • 67. X2ENGINE INC. 611
  • 68. YETIFORCE SP. Z O.O. 612
  • 69. YONYX, INC. 612
  • 70. ZEKI SOFTWARE SOLUTIONS PVT. LTD. 613
  • 71. ZENDESK, INC. 615
  • 72. ZESTIA LIMITED 621
  • 73. ZOHO CORPORATION PVT. LTD. 621
  • CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOFTWARE MCP-7884
  • CONTENTS
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