表紙
市場調查報告書

全球業務流程外包 (BPO) 市場

Business Process Outsourcing (BPO)

出版商 Global Industry Analysts, Inc. 商品編碼 243055
出版日期 內容資訊 英文 269 Pages
商品交期: 最快1-2個工作天內
價格
全球業務流程外包 (BPO) 市場 Business Process Outsourcing (BPO)
出版日期: 2020年02月01日內容資訊: 英文 269 Pages
簡介

這份報告提供全球業務流程外包 (BPO) 市場相關調查分析,提供您金融/會計,客戶服務,HR,KPO,各採購部門,製造,通訊/技術,銀行,保險/金融服務,零售,其他最終用途別考察,以及美國,加拿大,日本,歐洲,亞太地區,南美,全球其他各國等各市場相關分析,並彙整2015年到2022年的市場預測,過去6年的市場分析,主要企業簡介等相關資訊。

第1章 簡介,調查方法,產品定義

第2章 摘要整理

  • 產業概要
    • 業務流程外包 (BPO)的簡介
    • BPO的優點
    • BPO及其在推動全球擴張中的作用
    • BPO的重要性
    • BPO產業的新趨勢
    • 現在與未來的分析
    • 變化的方案
    • 今後的BPO模式影響因素
    • 經濟不景氣中的外包產業概要
    • 全球經濟危機的BPO對產業的影響
    • 債務危機驅使投資者迴避風險
    • 經濟預測
    • 新興市場促進成長
    • 亞洲的BPO
    • 社會主義陣營的BPO產業
    • 品質與成本的妥協點
    • 政治經濟的方針不穩定造成BPO部門的課題
    • 共享服務的優點促進銀行部門的BPO
    • 重新制定戰略重點突出不同地區的薪酬差距
    • 服務部門的成長機會
    • 終端用戶市場上BPO引進
  • 市場動態
  • 市場趨勢
  • 主要的市場區隔概要
  • 金融/會計
  • 客戶服務BPO
  • HR商務流程
  • 知識密集型產業
  • 採購BPO
  • 競爭情形
  • 主要最終消費者市場檢討
  • 服務概要
  • 服務的發表
  • 近來產業活動
  • 全球主要企業
  • 全球市場概要

第3章 市場

  • 美國
  • 加拿大
  • 日本
  • 歐洲
    • 法國
    • 德國
    • 義大利
    • 英國
    • 西班牙
    • 俄羅斯
    • 其他歐洲各國
  • 亞太地區
    • 澳洲
    • 中國
    • 印度
    • 其他的亞太地區各國
  • 南美
    • 巴西
    • 其他的南美各國
  • 全球其他各國

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目錄
Product Code: MCP-1533

Business Process Outsourcing (BPO) market worldwide is projected to grow by US$108.3 Billion, driven by a compounded growth of 6.2%. Human Resources, one of the segments analyzed and sized in this study, displays the potential to grow at over 5.7%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast of the changing pulse of the market. Poised to reach over US$114.1 Billion by the year 2025, Human Resources will bring in healthy gains adding significant momentum to global growth.

Representing the developed world, the United States will maintain a 5.3% growth momentum. Within Europe, which continues to remain an important element in the world economy, Germany will add over US$3.8 Billion to the region's size and clout in the next 5 to 6 years. Over US$3.3 Billion worth of projected demand in the region will come from Rest of Europe markets. In Japan, Human Resources will reach a market size of US$5.3 Billion by the close of the analysis period. As the world's second largest economy and the new game changer in global markets, China exhibits the potential to grow at 9.1% over the next couple of years and add approximately US$29 Billion in terms of addressable opportunity for the picking by aspiring businesses and their astute leaders. Presented in visually rich graphics are these and many more need-to-know quantitative data important in ensuring quality of strategy decisions, be it entry into new markets or allocation of resources within a portfolio. Several macroeconomic factors and internal market forces will shape growth and development of demand patterns in emerging countries in Asia-Pacific, Latin America and the Middle East. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include, among others,

  • Accenture Plc
  • Alight Solutions LLC
  • Atos SE
  • Automatic Data Processing Inc.
  • Capgemini SE
  • Capita Plc
  • Ceridian HCM Inc.
  • CGI Group Inc.
  • Cognizant Technology Solutions Corporation
  • DXC Technology Co., EXLService Holdings Inc.
  • Genpact Limited
  • Infosys BPM Limited
  • International Business Machines Corp.
  • KARVY Global Services Limited
  • NGA Human Resources
  • NTT DATA Inc.
  • Randstad Holding NV
  • Sopra Steria Group
  • StarTek Inc.
  • Tata Consultancy Services Limited
  • TriNet Group Inc.
  • Wipro Limited
  • WNS Global Services Ltd.

TABLE OF CONTENTS

I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

  • Recent Market Activity
  • Business Process Outsourcing (BPO) - An Introductory Prelude
  • Established Role in Business Process Implementation Across Diverse Sectors: Cornerstone for Present & Future Growth
  • BPO - A Robust Tool for Enabling Global Expansion
  • For Creating Truly Global Products
  • To Drive Satisfaction Levels Among Customers Worldwide
  • Wider Awareness About Outsourcing Benefits Maintains Growth Momentum
  • Bright Prospects Ahead for BPO Sector
  • The Changing Scenario
  • Disruptive Forces Line the Future BPO Model
  • A Sneak Peak into Key Trends Characterizing the BPO Industry
  • Developed Regions - Primary Revenue Contributors
  • Developing Regions: Hot Spots for Future Growth
  • The Asian BPO Phenomenon: Enabled by 'Triple Convergence'
  • BPO Operations Bringing Appreciation to Eastern Countries
  • Latin America Emerges as a Global Delivery Location
  • BPO Industry to Gain from Prevailing Economic Scenario
  • Global Competitor Market Shares
  • Business Process Outsourcing (BPO) Competitor Market Share Scenario Worldwide (in %): 2020 & 2029

2. FOCUS ON SELECT PLAYERS

  • Accenture Plc (Ireland)
  • Alight Solutions LLC (USA)
  • Atos SE (France)
  • Automatic Data Processing, Inc. (USA)
  • Capgemini SE (France)
  • Capita Plc (UK)
  • Ceridian HCM, Inc. (USA)
  • CGI Group, Inc. (Canada)
  • Cognizant Technology Solutions Corporation (USA)
  • DXC Technology Co. (USA)
  • EXLService Holdings, Inc. (USA)
  • Genpact Limited (India)
  • Infosys BPM Limited (India)
  • International Business Machines Corp. (USA)
  • KARVY Global Services Limited (India)
  • NGA Human Resources (UK)
  • NTT DATA, Inc. (USA)
  • Randstad Holding NV (The Netherlands)
  • Sopra Steria Group (France)
  • StarTek, Inc. (USA)
  • Tata Consultancy Services Limited (India)
  • TriNet Group, Inc. (USA)
  • Wipro Limited (India)
  • WNS Global Services Ltd. (India)

3. MARKET TRENDS & DRIVERS

  • Advanced Technologies Strengthen Capabilities of BPO Model
  • Big Data Revolution to Streamline Operations
  • Internet of Things (IoT) for Effective Delivery of BPO Services
  • Robotic Automation Makes In Roads into BPO Industry
  • Impact of RPA on the BPO Sector
  • Social Media Networking Trend Transforms Business Strategies
  • Growing Popularity of Cloud Computing
  • Migration to SaaS and Private Cloud to Gain Momentum
  • Growing Use of Mobile Based Customer Service Applications
  • Voice Biometrics - Growing Role in Customer Verification
  • BPO Providers Warm up to Green Computing
  • Strategic Innovations Gain Centerstage in BPO Industry
  • Evolving Outsourcing Relationships
  • Consultative BPO
  • Predictive Models to Improve Processes
  • Simpler Processes to Take Customer Contact Flows to New Levels
  • Flexible and Agile Customer Care Solutions for Unpredictable Issues
  • Strategic Partners in High Demand
  • Growing Significance of Value Addition
  • Focus on Altering Delivery Models
  • Emphasis on Non-Linear Processes
  • Sourcing Strategy: Means to Achieve Business Process
  • Sole Sourcing - A Model for Increasing Operational Efficiency
  • Multi-Source Approach: Gains Strength
  • Benefits of Multi-Sourcing Approach
  • Challenges Facing Multi-Sourcing Strategy
  • Offshore BPO: Driving Cost-Effectiveness
  • Nearshoring Finds Favor among Businesses
  • Trade-off between Quality and Cost Warrants Revamp of the Global BPO Industry
  • Outsourcing: More a Win-Win than a Zero-Sum Game
  • Small and Mid-Size Companies - An Expanding Clientele
  • Focus on Business Process Improvement Gains Momentum
  • New Business Areas Make Gains
  • Industry-Specific BPO Services Continue to Gain Strength
  • 'Industry Expertise' Becomes a' Must-Have' for Service Providers
  • MSM Model to Boost Client-Vendor Relationships
  • Rise of Bundled IT & BPO Deals
  • BPO: Heading towards Commoditization?
  • The Importance of Impact Sourcing
  • A Brief Sketch of Major Outsourcing Destinations
  • Issues & Challenges
  • Protectionism - Implications for Offshore BPOs
  • Uncertainties in Politico-Economic Policies Challenge BPO Sector
  • Re-shoring Strategies Highlight Salary Disparities in Different Regions
  • Alternate Offshore Locations Challenge Dominance of Traditional Centers
  • Data Security Issues

4. GLOBAL MARKET PERSPECTIVE

  • TABLE 1: Business Process Outsourcing (BPO) Global Market Estimates and Forecasts in US$ Million by Region/Country: 2018-2025
  • TABLE 2: Business Process Outsourcing (BPO) Global Retrospective Market Scenario in US$ Million by Region/Country: 2009-2017
  • TABLE 3: Business Process Outsourcing (BPO) Market Share Shift across Key Geographies Worldwide: 2009 VS 2019 VS 2025
  • TABLE 4: Human Resources (Horizontal Segment) World Market by Region/Country in US$ Million: 2018 to 2025
  • TABLE 5: Human Resources (Horizontal Segment) Historic Market Analysis by Region/Country in US$ Million: 2009 to 2017
  • TABLE 6: Human Resources (Horizontal Segment) Market Share Breakdown of Worldwide Sales by Region/Country: 2009 VS 2019 VS 2025
  • TABLE 7: Customer Services (Horizontal Segment) Potential Growth Markets Worldwide in US$ Million: 2018 to 2025
  • TABLE 8: Customer Services (Horizontal Segment) Historic Market Perspective by Region/Country in US$ Million: 2009 to 2017
  • TABLE 9: Customer Services (Horizontal Segment) Market Sales Breakdown by Region/Country in Percentage: 2009 VS 2019 VS 2025
  • TABLE 10: Finance & Accounting (Horizontal Segment) Geographic Market Spread Worldwide in US$ Million: 2018 to 2025
  • TABLE 11: Finance & Accounting (Horizontal Segment) Region Wise Breakdown of Global Historic Demand in US$ Million: 2009 to 2017
  • TABLE 12: Finance & Accounting (Horizontal Segment) Market Share Distribution in Percentage by Region/Country: 2009 VS 2019 VS 2025
  • TABLE 13: KPO (Horizontal Segment) World Market Estimates and Forecasts by Region/Country in US$ Million: 2018 to 2025
  • TABLE 14: KPO (Horizontal Segment) Market Historic Review by Region/Country in US$ Million: 2009 to 2017
  • TABLE 15: KPO (Horizontal Segment) Market Share Breakdown by Region/Country: 2009 VS 2019 VS 2025
  • TABLE 16: Procurement (Horizontal Segment) World Market by Region/Country in US$ Million: 2018 to 2025
  • TABLE 17: Procurement (Horizontal Segment) Historic Market Analysis by Region/Country in US$ Million: 2009 to 2017
  • TABLE 18: Procurement (Horizontal Segment) Market Share Distribution in Percentage by Region/Country: 2009 VS 2019 VS 2025
  • TABLE 19: Telecommunications & Technology (End-Use) Sales Estimates and Forecasts in US$ Million by Region/Country for the Years 2018 through 2025
  • TABLE 20: Telecommunications & Technology (End-Use) Analysis of Historic Sales in US$ Million by Region/Country for the Years 2009 to 2017
  • TABLE 21: Telecommunications & Technology (End-Use) Global Market Share Distribution by Region/Country for 2009, 2019, and 2025
  • TABLE 22: BFSI (End-Use) Global Opportunity Assessment in US$ Million by Region/Country: 2018-2025
  • TABLE 23: BFSI (End-Use) Historic Sales Analysis in US$ Million by Region/Country: 2009-2017
  • TABLE 24: BFSI (End-Use) Percentage Share Breakdown of Global Sales by Region/Country: 2009 VS 2019 VS 2025
  • TABLE 25: Manufacturing (End-Use) Worldwide Sales in US$ Million by Region/Country: 2018-2025
  • TABLE 26: Manufacturing (End-Use) Historic Demand Patterns in US$ Million by Region/Country: 2009-2017
  • TABLE 27: Manufacturing (End-Use) Market Share Shift across Key Geographies: 2009 VS 2019 VS 2025
  • TABLE 28: Retail (End-Use) Global Market Estimates & Forecasts in US$ Million by Region/Country: 2018-2025
  • TABLE 29: Retail (End-Use) Retrospective Demand Analysis in US$ Million by Region/Country: 2009-2017
  • TABLE 30: Retail (End-Use) Market Share Breakdown by Region/Country: 2009 VS 2019 VS 2025
  • TABLE 31: Other End-Uses (End-Use) Demand Potential Worldwide in US$ Million by Region/Country: 2018-2025
  • TABLE 32: Other End-Uses (End-Use) Historic Sales Analysis in US$ Million by Region/Country: 2009-2017
  • TABLE 33: Other End-Uses (End-Use) Share Breakdown Review by Region/Country: 2009 VS 2019 VS 2025

III. MARKET ANALYSIS

  • GEOGRAPHIC MARKET ANALYSIS
  • UNITED STATES
    • Market Facts & Figures
    • US Business Process Outsourcing (BPO) Market Share (in %) by Company: 2020 & 2025
    • Market Analytics
    • TABLE 34: United States Business Process Outsourcing (BPO) Market Estimates and Projections in US$ Million by Horizontal Segment: 2018 to 2025
    • TABLE 35: Business Process Outsourcing (BPO) Market in the United States by Horizontal Segment: A Historic Review in US$ Million for 2009-2017
    • TABLE 36: United States Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2009 VS 2019 VS 2025
    • TABLE 37: United States Business Process Outsourcing (BPO) Latent Demand Forecasts in US$ Million by End-Use: 2018 to 2025
    • TABLE 38: Business Process Outsourcing (BPO) Historic Demand Patterns in the United States by End-Use in US$ Million for 2009-2017
    • TABLE 39: Business Process Outsourcing (BPO) Market Share Breakdown in the United States by End-Use: 2009 VS 2019 VS 2025
  • CANADA
    • TABLE 40: Canadian Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2018 to 2025
    • TABLE 41: Canadian Business Process Outsourcing (BPO) Historic Market Review by Horizontal Segment in US$ Million: 2009-2017
    • TABLE 42: Business Process Outsourcing (BPO) Market in Canada: Percentage Share Breakdown of Sales by Horizontal Segment for 2009, 2019, and 2025
    • TABLE 43: Canadian Business Process Outsourcing (BPO) Market Quantitative Demand Analysis in US$ Million by End-Use: 2018 to 2025
    • TABLE 44: Business Process Outsourcing (BPO) Market in Canada: Summarization of Historic Demand Patterns in US$ Million by End-Use for 2009-2017
    • TABLE 45: Canadian Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2009 VS 2019 VS 2025
  • JAPAN
    • TABLE 46: Japanese Market for Business Process Outsourcing (BPO): Annual Sales Estimates and Projections in US$ Million by Horizontal Segment for the Period 2018-2025
    • TABLE 47: Business Process Outsourcing (BPO) Market in Japan: Historic Sales Analysis in US$ Million by Horizontal Segment for the Period 2009-2017
    • TABLE 48: Japanese Business Process Outsourcing (BPO) Market Share Analysis by Horizontal Segment: 2009 VS 2019 VS 2025
    • TABLE 49: Japanese Demand Estimates and Forecasts for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2018 to 2025
    • TABLE 50: Japanese Business Process Outsourcing (BPO) Market in US$ Million by End-Use: 2009-2017
    • TABLE 51: Business Process Outsourcing (BPO) Market Share Shift in Japan by End-Use: 2009 VS 2019 VS 2025
  • CHINA
    • TABLE 52: Chinese Business Process Outsourcing (BPO) Market Growth Prospects in US$ Million by Horizontal Segment for the Period 2018-2025
    • TABLE 53: Business Process Outsourcing (BPO) Historic Market Analysis in China in US$ Million by Horizontal Segment: 2009-2017
    • TABLE 54: Chinese Business Process Outsourcing (BPO) Market by Horizontal Segment: Percentage Breakdown of Sales for 2009, 2019, and 2025
    • TABLE 55: Chinese Demand for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2018 to 2025
    • TABLE 56: Business Process Outsourcing (BPO) Market Review in China in US$ Million by End-Use: 2009-2017
    • TABLE 57: Chinese Business Process Outsourcing (BPO) Market Share Breakdown by End-Use: 2009 VS 2019 VS 2025
  • EUROPE
    • Market Facts & Figures
    • European Business Process Outsourcing (BPO) Market: Competitor Market Share Scenario (in %) for 2020 & 2025
    • Market Analytics
    • TABLE 58: European Business Process Outsourcing (BPO) Market Demand Scenario in US$ Million by Region/Country: 2018-2025
    • TABLE 59: Business Process Outsourcing (BPO) Market in Europe: A Historic Market Perspective in US$ Million by Region/Country for the Period 2009-2017
    • TABLE 60: European Business Process Outsourcing (BPO) Market Share Shift by Region/Country: 2009 VS 2019 VS 2025
    • TABLE 61: European Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2018-2025
    • TABLE 62: Business Process Outsourcing (BPO) Market in Europe in US$ Million by Horizontal Segment: A Historic Review for the Period 2009-2017
    • TABLE 63: European Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2009 VS 2019 VS 2025
    • TABLE 64: European Business Process Outsourcing (BPO) Addressable Market Opportunity in US$ Million by End-Use: 2018-2025
    • TABLE 65: Business Process Outsourcing (BPO) Market in Europe: Summarization of Historic Demand in US$ Million by End-Use for the Period 2009-2017
    • TABLE 66: European Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2009 VS 2019 VS 2025
  • FRANCE
    • TABLE 67: Business Process Outsourcing (BPO) Market in France by Horizontal Segment: Estimates and Projections in US$ Million for the Period 2018-2025
    • TABLE 68: French Business Process Outsourcing (BPO) Historic Market Scenario in US$ Million by Horizontal Segment: 2009-2017
    • TABLE 69: French Business Process Outsourcing (BPO) Market Share Analysis by Horizontal Segment: 2009 VS 2019 VS 2025
    • TABLE 70: Business Process Outsourcing (BPO) Quantitative Demand Analysis in France in US$ Million by End-Use: 2018-2025
    • TABLE 71: French Business Process Outsourcing (BPO) Historic Market Review in US$ Million by End-Use: 2009-2017
    • TABLE 72: French Business Process Outsourcing (BPO) Market Share Analysis: A 17-Year Perspective by End-Use for 2009, 2019, and 2025
  • GERMANY
    • TABLE 73: Business Process Outsourcing (BPO) Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Horizontal Segment for the Period 2018-2025
    • TABLE 74: German Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Horizontal Segment: 2009-2017
    • TABLE 75: German Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2009 VS 2019 VS 2025
    • TABLE 76: Business Process Outsourcing (BPO) Market in Germany: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2018-2025
    • TABLE 77: German Business Process Outsourcing (BPO) Market in Retrospect in US$ Million by End-Use: 2009-2017
    • TABLE 78: Business Process Outsourcing (BPO) Market Share Distribution in Germany by End-Use: 2009 VS 2019 VS 2025
  • ITALY
    • TABLE 79: Italian Business Process Outsourcing (BPO) Market Growth Prospects in US$ Million by Horizontal Segment for the Period 2018-2025
    • TABLE 80: Business Process Outsourcing (BPO) Historic Market Analysis in Italy in US$ Million by Horizontal Segment: 2009-2017
    • TABLE 81: Italian Business Process Outsourcing (BPO) Market by Horizontal Segment: Percentage Breakdown of Sales for 2009, 2019, and 2025
    • TABLE 82: Italian Demand for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2018 to 2025
    • TABLE 83: Business Process Outsourcing (BPO) Market Review in Italy in US$ Million by End-Use: 2009-2017
    • TABLE 84: Italian Business Process Outsourcing (BPO) Market Share Breakdown by End-Use: 2009 VS 2019 VS 2025
  • UNITED KINGDOM
    • TABLE 85: United Kingdom Market for Business Process Outsourcing (BPO): Annual Sales Estimates and Projections in US$ Million by Horizontal Segment for the Period 2018-2025
    • TABLE 86: Business Process Outsourcing (BPO) Market in the United Kingdom: Historic Sales Analysis in US$ Million by Horizontal Segment for the Period 2009-2017
    • TABLE 87: United Kingdom Business Process Outsourcing (BPO) Market Share Analysis by Horizontal Segment: 2009 VS 2019 VS 2025
    • TABLE 88: United Kingdom Demand Estimates and Forecasts for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2018 to 2025
    • TABLE 89: United Kingdom Business Process Outsourcing (BPO) Market in US$ Million by End-Use: 2009-2017
    • TABLE 90: Business Process Outsourcing (BPO) Market Share Shift in the United Kingdom by End-Use: 2009 VS 2019 VS 2025
  • SPAIN
    • TABLE 91: Spanish Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2018 to 2025
    • TABLE 92: Spanish Business Process Outsourcing (BPO) Historic Market Review by Horizontal Segment in US$ Million: 2009-2017
    • TABLE 93: Business Process Outsourcing (BPO) Market in Spain: Percentage Share Breakdown of Sales by Horizontal Segment for 2009, 2019, and 2025
    • TABLE 94: Spanish Business Process Outsourcing (BPO) Market Quantitative Demand Analysis in US$ Million by End-Use: 2018 to 2025
    • TABLE 95: Business Process Outsourcing (BPO) Market in Spain: Summarization of Historic Demand Patterns in US$ Million by End-Use for 2009-2017
    • TABLE 96: Spanish Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2009 VS 2019 VS 2025
  • RUSSIA
    • TABLE 97: Russian Business Process Outsourcing (BPO) Market Estimates and Projections in US$ Million by Horizontal Segment: 2018 to 2025
    • TABLE 98: Business Process Outsourcing (BPO) Market in Russia by Horizontal Segment: A Historic Review in US$ Million for 2009-2017
    • TABLE 99: Russian Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2009 VS 2019 VS 2025
    • TABLE 100: Russian Business Process Outsourcing (BPO) Latent Demand Forecasts in US$ Million by End-Use: 2018 to 2025
    • TABLE 101: Business Process Outsourcing (BPO) Historic Demand Patterns in Russia by End-Use in US$ Million for 2009-2017
    • TABLE 102: Business Process Outsourcing (BPO) Market Share Breakdown in Russia by End-Use: 2009 VS 2019 VS 2025
  • REST OF EUROPE
    • TABLE 103: Rest of Europe Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2018-2025
    • TABLE 104: Business Process Outsourcing (BPO) Market in Rest of Europe in US$ Million by Horizontal Segment: A Historic Review for the Period 2009-2017
    • TABLE 105: Rest of Europe Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2009 VS 2019 VS 2025
    • TABLE 106: Rest of Europe Business Process Outsourcing (BPO) Addressable Market Opportunity in US$ Million by End-Use: 2018-2025
    • TABLE 107: Business Process Outsourcing (BPO) Market in Rest of Europe: Summarization of Historic Demand in US$ Million by End-Use for the Period 2009-2017
    • TABLE 108: Rest of Europe Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2009 VS 2019 VS 2025
  • ASIA-PACIFIC
    • TABLE 109: Asia-Pacific Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Region/Country: 2018-2025
    • TABLE 110: Business Process Outsourcing (BPO) Market in Asia-Pacific: Historic Market Analysis in US$ Million by Region/Country for the Period 2009-2017
    • TABLE 111: Asia-Pacific Business Process Outsourcing (BPO) Market Share Analysis by Region/Country: 2009 VS 2019 VS 2025
    • TABLE 112: Business Process Outsourcing (BPO) Market in Asia-Pacific by Horizontal Segment: Estimates and Projections in US$ Million for the Period 2018-2025
    • TABLE 113: Asia-Pacific Business Process Outsourcing (BPO) Historic Market Scenario in US$ Million by Horizontal Segment: 2009-2017
    • TABLE 114: Asia-Pacific Business Process Outsourcing (BPO) Market Share Analysis by Horizontal Segment: 2009 VS 2019 VS 2025
    • TABLE 115: Business Process Outsourcing (BPO) Quantitative Demand Analysis in Asia-Pacific in US$ Million by End-Use: 2018-2025
    • TABLE 116: Asia-Pacific Business Process Outsourcing (BPO) Historic Market Review in US$ Million by End-Use: 2009-2017
    • TABLE 117: Asia-Pacific Business Process Outsourcing (BPO) Market Share Analysis: A 17-Year Perspective by End-Use for 2009, 2019, and 2025
  • AUSTRALIA
    • TABLE 118: Business Process Outsourcing (BPO) Market in Australia: Recent Past, Current and Future Analysis in US$ Million by Horizontal Segment for the Period 2018-2025
    • TABLE 119: Australian Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Horizontal Segment: 2009-2017
    • TABLE 120: Australian Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2009 VS 2019 VS 2025
    • TABLE 121: Business Process Outsourcing (BPO) Market in Australia: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2018-2025
    • TABLE 122: Australian Business Process Outsourcing (BPO) Market in Retrospect in US$ Million by End-Use: 2009-2017
    • TABLE 123: Business Process Outsourcing (BPO) Market Share Distribution in Australia by End-Use: 2009 VS 2019 VS 2025
  • INDIA
    • TABLE 124: Indian Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2018 to 2025
    • TABLE 125: Indian Business Process Outsourcing (BPO) Historic Market Review by Horizontal Segment in US$ Million: 2009-2017
    • TABLE 126: Business Process Outsourcing (BPO) Market in India: Percentage Share Breakdown of Sales by Horizontal Segment for 2009, 2019, and 2025
    • TABLE 127: Indian Business Process Outsourcing (BPO) Market Quantitative Demand Analysis in US$ Million by End-Use: 2018 to 2025
    • TABLE 128: Business Process Outsourcing (BPO) Market in India: Summarization of Historic Demand Patterns in US$ Million by End-Use for 2009-2017
    • TABLE 129: Indian Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2009 VS 2019 VS 2025
  • SOUTH KOREA
    • TABLE 130: Business Process Outsourcing (BPO) Market in South Korea: Recent Past, Current and Future Analysis in US$ Million by Horizontal Segment for the Period 2018-2025
    • TABLE 131: South Korean Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Horizontal Segment: 2009-2017
    • TABLE 132: Business Process Outsourcing (BPO) Market Share Distribution in South Korea by Horizontal Segment: 2009 VS 2019 VS 2025
    • TABLE 133: Business Process Outsourcing (BPO) Market in South Korea: Recent Past, Current and Future Analysis in US$ Million by End-Use for the Period 2018-2025
    • TABLE 134: South Korean Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by End-Use: 2009-2017
    • TABLE 135: Business Process Outsourcing (BPO) Market Share Distribution in South Korea by End-Use: 2009 VS 2019 VS 2025
  • REST OF ASIA-PACIFIC
    • TABLE 136: Rest of Asia-Pacific Market for Business Process Outsourcing (BPO): Annual Sales Estimates and Projections in US$ Million by Horizontal Segment for the Period 2018-2025
    • TABLE 137: Business Process Outsourcing (BPO) Market in Rest of Asia-Pacific: Historic Sales Analysis in US$ Million by Horizontal Segment for the Period 2009-2017
    • TABLE 138: Rest of Asia-Pacific Business Process Outsourcing (BPO) Market Share Analysis by Horizontal Segment: 2009 VS 2019 VS 2025
    • TABLE 139: Rest of Asia-Pacific Demand Estimates and Forecasts for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2018 to 2025
    • TABLE 140: Rest of Asia-Pacific Business Process Outsourcing (BPO) Market in US$ Million by End-Use: 2009-2017
    • TABLE 141: Business Process Outsourcing (BPO) Market Share Shift in Rest of Asia-Pacific by End-Use: 2009 VS 2019 VS 2025
  • LATIN AMERICA
    • TABLE 142: Latin American Business Process Outsourcing (BPO) Market Trends by Region/Country in US$ Million: 2018-2025
    • TABLE 143: Business Process Outsourcing (BPO) Market in Latin America in US$ Million by Region/Country: A Historic Perspective for the Period 2009-2017
    • TABLE 144: Latin American Business Process Outsourcing (BPO) Market Percentage Breakdown of Sales by Region/Country: 2009, 2019, and 2025
    • TABLE 145: Latin American Business Process Outsourcing (BPO) Market Growth Prospects in US$ Million by Horizontal Segment for the Period 2018-2025
    • TABLE 146: Business Process Outsourcing (BPO) Historic Market Analysis in Latin America in US$ Million by Horizontal Segment: 2009-2017
    • TABLE 147: Latin American Business Process Outsourcing (BPO) Market by Horizontal Segment: Percentage Breakdown of Sales for 2009, 2019, and 2025
    • TABLE 148: Latin American Demand for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2018 to 2025
    • TABLE 149: Business Process Outsourcing (BPO) Market Review in Latin America in US$ Million by End-Use: 2009-2017
    • TABLE 150: Latin American Business Process Outsourcing (BPO) Market Share Breakdown by End-Use: 2009 VS 2019 VS 2025
  • ARGENTINA
    • TABLE 151: Argentinean Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2018-2025
    • TABLE 152: Business Process Outsourcing (BPO) Market in Argentina in US$ Million by Horizontal Segment: A Historic Review for the Period 2009-2017
    • TABLE 153: Argentinean Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2009 VS 2019 VS 2025
    • TABLE 154: Argentinean Business Process Outsourcing (BPO) Addressable Market Opportunity in US$ Million by End-Use: 2018-2025
    • TABLE 155: Business Process Outsourcing (BPO) Market in Argentina: Summarization of Historic Demand in US$ Million by End-Use for the Period 2009-2017
    • TABLE 156: Argentinean Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2009 VS 2019 VS 2025
  • BRAZIL
    • TABLE 157: Business Process Outsourcing (BPO) Market in Brazil by Horizontal Segment: Estimates and Projections in US$ Million for the Period 2018-2025
    • TABLE 158: Brazilian Business Process Outsourcing (BPO) Historic Market Scenario in US$ Million by Horizontal Segment: 2009-2017
    • TABLE 159: Brazilian Business Process Outsourcing (BPO) Market Share Analysis by Horizontal Segment: 2009 VS 2019 VS 2025
    • TABLE 160: Business Process Outsourcing (BPO) Quantitative Demand Analysis in Brazil in US$ Million by End-Use: 2018-2025
    • TABLE 161: Brazilian Business Process Outsourcing (BPO) Historic Market Review in US$ Million by End-Use: 2009-2017
    • TABLE 162: Brazilian Business Process Outsourcing (BPO) Market Share Analysis: A 17-Year Perspective by End-Use for 2009, 2019, and 2025
  • MEXICO
    • TABLE 163: Business Process Outsourcing (BPO) Market in Mexico: Recent Past, Current and Future Analysis in US$ Million by Horizontal Segment for the Period 2018-2025
    • TABLE 164: Mexican Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Horizontal Segment: 2009-2017
    • TABLE 165: Mexican Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2009 VS 2019 VS 2025
    • TABLE 166: Business Process Outsourcing (BPO) Market in Mexico: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2018-2025
    • TABLE 167: Mexican Business Process Outsourcing (BPO) Market in Retrospect in US$ Million by End-Use: 2009-2017
    • TABLE 168: Business Process Outsourcing (BPO) Market Share Distribution in Mexico by End-Use: 2009 VS 2019 VS 2025
  • REST OF LATIN AMERICA
    • TABLE 169: Rest of Latin America Business Process Outsourcing (BPO) Market Estimates and Projections in US$ Million by Horizontal Segment: 2018 to 2025
    • TABLE 170: Business Process Outsourcing (BPO) Market in Rest of Latin America by Horizontal Segment: A Historic Review in US$ Million for 2009-2017
    • TABLE 171: Rest of Latin America Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2009 VS 2019 VS 2025
    • TABLE 172: Rest of Latin America Business Process Outsourcing (BPO) Latent Demand Forecasts in US$ Million by End-Use: 2018 to 2025
    • TABLE 173: Business Process Outsourcing (BPO) Historic Demand Patterns in Rest of Latin America by End-Use in US$ Million for 2009-2017
    • TABLE 174: Business Process Outsourcing (BPO) Market Share Breakdown in Rest of Latin America by End-Use: 2009 VS 2019 VS 2025
  • MIDDLE EAST
    • TABLE 175: The Middle East Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Region/Country: 2018-2025
    • TABLE 176: Business Process Outsourcing (BPO) Market in the Middle East by Region/Country in US$ Million: 2009-2017
    • TABLE 177: The Middle East Business Process Outsourcing (BPO) Market Share Breakdown by Region/Country: 2009, 2019, and 2025
    • TABLE 178: The Middle East Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2018 to 2025
    • TABLE 179: The Middle East Business Process Outsourcing (BPO) Historic Market by Horizontal Segment in US$ Million: 2009-2017
    • TABLE 180: Business Process Outsourcing (BPO) Market in the Middle East: Percentage Share Breakdown of Sales by Horizontal Segment for 2009, 2019, and 2025
    • TABLE 181: The Middle East Business Process Outsourcing (BPO) Market Quantitative Demand Analysis in US$ Million by End-Use: 2018 to 2025
    • TABLE 182: Business Process Outsourcing (BPO) Market in the Middle East: Summarization of Historic Demand Patterns in US$ Million by End-Use for 2009-2017
    • TABLE 183: The Middle East Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2009 VS 2019 VS 2025
  • IRAN
    • TABLE 184: Iranian Market for Business Process Outsourcing (BPO): Annual Sales Estimates and Projections in US$ Million by Horizontal Segment for the Period 2018-2025
    • TABLE 185: Business Process Outsourcing (BPO) Market in Iran: Historic Sales Analysis in US$ Million by Horizontal Segment for the Period 2009-2017
    • TABLE 186: Iranian Business Process Outsourcing (BPO) Market Share Analysis by Horizontal Segment: 2009 VS 2019 VS 2025
    • TABLE 187: Iranian Demand Estimates and Forecasts for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2018 to 2025
    • TABLE 188: Iranian Business Process Outsourcing (BPO) Market in US$ Million by End-Use: 2009-2017
    • TABLE 189: Business Process Outsourcing (BPO) Market Share Shift in Iran by End-Use: 2009 VS 2019 VS 2025
  • ISRAEL
    • TABLE 190: Israeli Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2018-2025
    • TABLE 191: Business Process Outsourcing (BPO) Market in Israel in US$ Million by Horizontal Segment: A Historic Review for the Period 2009-2017
    • TABLE 192: Israeli Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2009 VS 2019 VS 2025
    • TABLE 193: Israeli Business Process Outsourcing (BPO) Addressable Market Opportunity in US$ Million by End-Use: 2018-2025
    • TABLE 194: Business Process Outsourcing (BPO) Market in Israel: Summarization of Historic Demand in US$ Million by End-Use for the Period 2009-2017
    • TABLE 195: Israeli Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2009 VS 2019 VS 2025
  • SAUDI ARABIA
    • TABLE 196: Saudi Arabian Business Process Outsourcing (BPO) Market Growth Prospects in US$ Million by Horizontal Segment for the Period 2018-2025
    • TABLE 197: Business Process Outsourcing (BPO) Historic Market Analysis in Saudi Arabia in US$ Million by Horizontal Segment: 2009-2017
    • TABLE 198: Saudi Arabian Business Process Outsourcing (BPO) Market by Horizontal Segment: Percentage Breakdown of Sales for 2009, 2019, and 2025
    • TABLE 199: Saudi Arabian Demand for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2018 to 2025
    • TABLE 200: Business Process Outsourcing (BPO) Market Review in Saudi Arabia in US$ Million by End-Use: 2009-2017
    • TABLE 201: Saudi Arabian Business Process Outsourcing (BPO) Market Share Breakdown by End-Use: 2009 VS 2019 VS 2025
  • UNITED ARAB EMIRATES
    • TABLE 202: Business Process Outsourcing (BPO) Market in the United Arab Emirates: Recent Past, Current and Future Analysis in US$ Million by Horizontal Segment for the Period 2018-2025
    • TABLE 203: United Arab Emirates Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Horizontal Segment: 2009-2017
    • TABLE 204: Business Process Outsourcing (BPO) Market Share Distribution in United Arab Emirates by Horizontal Segment: 2009 VS 2019 VS 2025
    • TABLE 205: Business Process Outsourcing (BPO) Market in the United Arab Emirates: Recent Past, Current and Future Analysis in US$ Million by End-Use for the Period 2018-2025
    • TABLE 206: United Arab Emirates Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by End-Use: 2009-2017
    • TABLE 207: Business Process Outsourcing (BPO) Market Share Distribution in United Arab Emirates by End-Use: 2009 VS 2019 VS 2025
  • REST OF MIDDLE EAST
    • TABLE 208: Business Process Outsourcing (BPO) Market in Rest of Middle East: Recent Past, Current and Future Analysis in US$ Million by Horizontal Segment for the Period 2018-2025
    • TABLE 209: Rest of Middle East Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Horizontal Segment: 2009-2017
    • TABLE 210: Rest of Middle East Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2009 VS 2019 VS 2025
    • TABLE 211: Business Process Outsourcing (BPO) Market in Rest of Middle East: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2018-2025
    • TABLE 212: Rest of Middle East Business Process Outsourcing (BPO) Market in Retrospect in US$ Million by End-Use: 2009-2017
    • TABLE 213: Business Process Outsourcing (BPO) Market Share Distribution in Rest of Middle East by End-Use: 2009 VS 2019 VS 2025
  • AFRICA
    • TABLE 214: African Business Process Outsourcing (BPO) Market Estimates and Projections in US$ Million by Horizontal Segment: 2018 to 2025
    • TABLE 215: Business Process Outsourcing (BPO) Market in Africa by Horizontal Segment: A Historic Review in US$ Million for 2009-2017
    • TABLE 216: African Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2009 VS 2019 VS 2025
    • TABLE 217: African Business Process Outsourcing (BPO) Latent Demand Forecasts in US$ Million by End-Use: 2018 to 2025
    • TABLE 218: Business Process Outsourcing (BPO) Historic Demand Patterns in Africa by End-Use in US$ Million for 2009-2017
    • TABLE 219: Business Process Outsourcing (BPO) Market Share Breakdown in Africa by End-Use: 2009 VS 2019 VS 2025

IV. COMPETITION

  • Total Companies Profiled: 222
  • BUSINESS PROCESS OUTSOURCING (BPO) MCP-1533
  • CONTENTS