表紙
市場調查報告書
商品編碼
225205

自動語音應答 (IVR) 系統的全球市場

Interactive Voice Response (IVR) Systems

出版日期: | 出版商: Global Industry Analysts, Inc. | 英文 322 Pages | 商品交期: 最快1-2個工作天內

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  • 全貌
  • 簡介
  • 目錄
簡介

本報告提供全球自動語音應答 (IVR) 系統的市場調查,彙整產業背景,市場及產品概要,主要趨勢,市場的各種影響因素分析,產品與服務的市場投入等趨勢,企業間的配合措施,主要企業簡介,各區各國的市場成長預測等資料。

第1章 簡介·調查手法·產品定義

第2章 摘要整理

  • 產業概要
    • 顧客服務的自動化
    • IVR:技術/市場概要
  • 主要趨勢·成長推進因素·課題
  • 產品概要
    • 何謂自動語音應答系統
    • 各種用途·引進區域
    • IVR的演進
    • IVR系統引進的基礎必要條件
    • IVR系統開發
    • IP-PBX伺服器
    • IVR通訊協定
    • VoIP
    • SIP
    • TCP/IP通訊協定
    • 語音辨識
    • 基礎設施市場
    • 企業的引進
    • 技術的強化
    • 潛在的缺點
    • 語音辨識架構
    • 語音通信平台
    • IVR技術
    • 語音辨識
    • TTS (Text-to-Speech)
    • Audiotext
    • CTI (Computer Telephony Integration)
    • VoiceXML
    • SALT技術
    • 語音入口網站
    • IVR的各種通訊用途
    • 多模態互動
    • 文字通訊
    • 平板電腦和智慧型手機
    • 語音辨識介面
    • UC
    • 社群網路
    • 串流媒體伺服器
    • visualIVR
    • 語音生物辨識
    • IVR分析
    • 簡易型IVR開發環境
    • 多通路外撥IVR等
  • 終端用途市場分析
    • 旅遊業·金融業
    • 客服中心/客服中心
    • 零售業
    • 醫療保健部門
    • 教育機關
    • 公共事業等
  • 產品與服務的市場投入
    • Ooredoo:推出IVR付款系統
    • Cooper-Atkins推出了TempTrak企業監控系統的高級IVR服務
    • Pindrop:發表IVR Anti-Fraud
    • E-Complish:推出先進IVR系統
    • Manulife:在加拿大推出IVR系統等
  • 企業間的配合措施
    • Monsan
    • Vocantas Inks·Cogsdale
    • Apollo·West Corporation
    • Lipigas
    • PDX·VoicePort
    • WTI Holdings
    • Radish Systems等
  • 主要企業
  • 全球市場的展望

第3章 地區市場分析

  • 美國
  • 加拿大
  • 歐洲
  • 其他地區
目錄
Product Code: MCP-1220

Abstract:

Global Interactive Voice Response (IVR) Systems Market to Reach $6.1 Billion by 2027

Amid the COVID-19 crisis, the global market for Interactive Voice Response (IVR) Systems estimated at US$4.1 Billion in the year 2020, is projected to reach a revised size of US$6.1 Billion by 2027, growing at aCAGR of 5.6% over the period 2020-2027. Touchtone-based, one of the segments analyzed in the report, is projected to record 5.5% CAGR and reach US$3.6 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Speech-based segment is readjusted to a revised 5.8% CAGR for the next 7-year period.

The U.S. Market is Estimated at $1.1 Billion, While China is Forecast to Grow at 8.7% CAGR

The Interactive Voice Response (IVR) Systems market in the U.S. is estimated at US$1.1 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$1.3 Billion by the year 2027 trailing a CAGR of 8.5% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 3.1% and 5.1% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 3.6% CAGR.

Select Competitors (Total 82 Featured) -

  • [24]7.ai, Inc.
  • Aspect Software, Inc.
  • AT&T, Inc.
  • Avaya, Inc.
  • Cisco Systems, Inc.
  • Connect First, Inc.
  • Convergys Corp.
  • Database Systems Corp.
  • Dialogic Corporation
  • DialogTech
  • E-Complish, Inc.
  • Enghouse Systems Limited
  • Mitel Networks Corporation
  • Nuance Communications, Inc.
  • True Image Interactive, Inc.
  • Verizon Communications, Inc.
  • Voicent Communications, Inc.
  • West Corporation

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Influencer Market Insights
    • World Market Trajectories
    • Impact of COVID-19 and Looming Global Recession
    • Interactive Voice Response (IVR) Systems: An Introduction
    • Applications of IVR Systems
    • Benefits & Drawbacks of IVR Systems
    • Global Market Prospects & Outlook
    • Speech-Based IVR: The Major Segment
    • BFSI Sector Emerges as the Key Application Market
    • Competition
    • Select Popular IVR Systems
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
    • Growth of Call Centers Industry Presents Opportunities for IVR Systems Market
    • EXHIBIT 1: Global Call Centers Market by Deployment Model (in %) for 2020E
    • EXHIBIT 2: Global Call Centers Market by Vertical (in %) for 2020E
    • Rise in Customer Calls in Call Centers & Need to Efficiency Address the Calls Gives Impetus to IVR Systems
    • Expanding Applications Present Growth Opportunities for IVR Systems Market
    • Notable Trends in the IVR Market: A Review
    • Rising Integration of Advanced Technologies Boosts Growth in IVR Systems Market
    • Artificial Intelligence, Machine Learning & NLP Hold Tremendous Potential for IVR Systems
    • Rapid Rise in Cloud-based Services Fuel Need for IVR Systems
    • EXHIBIT 3: Global Cloud Services Market Size in $ Billion for the Years 2019, 2022 & 2025
    • EXHIBIT 4: Global Public Cloud Services: Revenues (in US$ Million) by Service Type for 2019 and 2022
    • Growing Importance of IVRs in Increasing Efficiency and Scalability of Organizations
    • Demand for IVR-based Outbound Services Continues to Grow
    • IVR Holds Tremendous Role in Improving Customer Service
    • BFSI Industry Looks to IVR Systems to Improve Services
    • Cloud Telephony Transforms BFSI Sector
    • Growing Importance of IVR Systems in Pharmaceutical & Healthcare Industry
    • With Telehealth Growing Amidst the COVID-19 Pandemic, IVR Systems Emerge as Critical Technology to Enable Services
    • SMEs Increasingly Rely on Cloud Telephony Amidst COVID-19 Pandemic
    • Innovative Use Cases of IVR Systems
    • Cloud Hosted IVR Systems Gain Momentum
    • Innovations & Advancements
    • Challenges Facing IVR Systems Market
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Current & Future Analysis for Interactive Voice Response (IVR) Systems by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 2: World Historic Review for Interactive Voice Response (IVR) Systems by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 3: World 15-Year Perspective for Interactive Voice Response (IVR) Systems by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets for Years 2012, 2020 & 2027
    • TABLE 4: World Current & Future Analysis for Touchtone-based by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 5: World Historic Review for Touchtone-based by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 6: World 15-Year Perspective for Touchtone-based by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027
    • TABLE 7: World Current & Future Analysis for Speech-based by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 8: World Historic Review for Speech-based by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 9: World 15-Year Perspective for Speech-based by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027
    • TABLE 10: World Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 11: World Historic Review for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 12: World 15-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027
    • TABLE 13: World Current & Future Analysis for Travel & Hospitality by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 14: World Historic Review for Travel & Hospitality by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 15: World 15-Year Perspective for Travel & Hospitality by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027
    • TABLE 16: World Current & Future Analysis for Pharma & Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 17: World Historic Review for Pharma & Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 18: World 15-Year Perspective for Pharma & Healthcare by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027
    • TABLE 19: World Current & Future Analysis for Telecommunications by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 20: World Historic Review for Telecommunications by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 21: World 15-Year Perspective for Telecommunications by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027
    • TABLE 22: World Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 23: World Historic Review for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 24: World 15-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2020 & 2027

III. MARKET ANALYSIS

  • UNITED STATES
    • TABLE 25: USA Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 26: USA Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 27: USA 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 28: USA Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 29: USA Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 30: USA 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • CANADA
    • TABLE 31: Canada Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 32: Canada Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 33: Canada 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 34: Canada Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 35: Canada Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 36: Canada 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • JAPAN
    • TABLE 37: Japan Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 38: Japan Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 39: Japan 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 40: Japan Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 41: Japan Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 42: Japan 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • CHINA
    • TABLE 43: China Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 44: China Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 45: China 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 46: China Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 47: China Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 48: China 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • EUROPE
    • TABLE 49: Europe Current & Future Analysis for Interactive Voice Response (IVR) Systems by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 50: Europe Historic Review for Interactive Voice Response (IVR) Systems by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 51: Europe 15-Year Perspective for Interactive Voice Response (IVR) Systems by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets for Years 2012, 2020 & 2027
    • TABLE 52: Europe Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 53: Europe Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 54: Europe 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 55: Europe Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 56: Europe Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 57: Europe 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • FRANCE
    • TABLE 58: France Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 59: France Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 60: France 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 61: France Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 62: France Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 63: France 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • GERMANY
    • TABLE 64: Germany Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 65: Germany Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 66: Germany 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 67: Germany Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 68: Germany Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 69: Germany 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • ITALY
    • TABLE 70: Italy Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 71: Italy Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 72: Italy 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 73: Italy Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 74: Italy Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 75: Italy 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • UNITED KINGDOM
    • TABLE 76: UK Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 77: UK Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 78: UK 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 79: UK Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 80: UK Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 81: UK 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • SPAIN
    • TABLE 82: Spain Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 83: Spain Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 84: Spain 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 85: Spain Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 86: Spain Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 87: Spain 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • RUSSIA
    • TABLE 88: Russia Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 89: Russia Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 90: Russia 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 91: Russia Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 92: Russia Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 93: Russia 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • REST OF EUROPE
    • TABLE 94: Rest of Europe Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 95: Rest of Europe Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 96: Rest of Europe 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 97: Rest of Europe Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 98: Rest of Europe Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 99: Rest of Europe 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • ASIA-PACIFIC
    • TABLE 100: Asia-Pacific Current & Future Analysis for Interactive Voice Response (IVR) Systems by Geographic Region - Australia, India, South Korea and Rest of Asia-Pacific Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 101: Asia-Pacific Historic Review for Interactive Voice Response (IVR) Systems by Geographic Region - Australia, India, South Korea and Rest of Asia-Pacific Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 102: Asia-Pacific 15-Year Perspective for Interactive Voice Response (IVR) Systems by Geographic Region - Percentage Breakdown of Value Sales for Australia, India, South Korea and Rest of Asia-Pacific Markets for Years 2012, 2020 & 2027
    • TABLE 103: Asia-Pacific Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 104: Asia-Pacific Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 105: Asia-Pacific 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 106: Asia-Pacific Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 107: Asia-Pacific Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 108: Asia-Pacific 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • AUSTRALIA
    • TABLE 109: Australia Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 110: Australia Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 111: Australia 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 112: Australia Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 113: Australia Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 114: Australia 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • INDIA
    • Impact of COVID-19 on IVR Systems Market
    • Robust Growth of Domestic Call Center Market: Opportunity for IVR Systems
    • TABLE 115: India Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 116: India Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 117: India 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 118: India Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 119: India Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 120: India 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • SOUTH KOREA
    • TABLE 121: South Korea Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 122: South Korea Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 123: South Korea 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 124: South Korea Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 125: South Korea Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 126: South Korea 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • REST OF ASIA-PACIFIC
    • TABLE 127: Rest of Asia-Pacific Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 128: Rest of Asia-Pacific Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 129: Rest of Asia-Pacific 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 130: Rest of Asia-Pacific Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 131: Rest of Asia-Pacific Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 132: Rest of Asia-Pacific 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • LATIN AMERICA
    • TABLE 133: Latin America Current & Future Analysis for Interactive Voice Response (IVR) Systems by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 134: Latin America Historic Review for Interactive Voice Response (IVR) Systems by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 135: Latin America 15-Year Perspective for Interactive Voice Response (IVR) Systems by Geographic Region - Percentage Breakdown of Value Sales for Argentina, Brazil, Mexico and Rest of Latin America Markets for Years 2012, 2020 & 2027
    • TABLE 136: Latin America Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 137: Latin America Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 138: Latin America 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 139: Latin America Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 140: Latin America Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 141: Latin America 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • ARGENTINA
    • TABLE 142: Argentina Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 143: Argentina Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 144: Argentina 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 145: Argentina Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 146: Argentina Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 147: Argentina 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • BRAZIL
    • TABLE 148: Brazil Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 149: Brazil Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 150: Brazil 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 151: Brazil Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 152: Brazil Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 153: Brazil 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • MEXICO
    • TABLE 154: Mexico Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 155: Mexico Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 156: Mexico 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 157: Mexico Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 158: Mexico Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 159: Mexico 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • REST OF LATIN AMERICA
    • TABLE 160: Rest of Latin America Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 161: Rest of Latin America Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 162: Rest of Latin America 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 163: Rest of Latin America Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 164: Rest of Latin America Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 165: Rest of Latin America 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • MIDDLE EAST
    • TABLE 166: Middle East Current & Future Analysis for Interactive Voice Response (IVR) Systems by Geographic Region - Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 167: Middle East Historic Review for Interactive Voice Response (IVR) Systems by Geographic Region - Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 168: Middle East 15-Year Perspective for Interactive Voice Response (IVR) Systems by Geographic Region - Percentage Breakdown of Value Sales for Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets for Years 2012, 2020 & 2027
    • TABLE 169: Middle East Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 170: Middle East Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 171: Middle East 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 172: Middle East Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 173: Middle East Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 174: Middle East 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • IRAN
    • TABLE 175: Iran Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 176: Iran Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 177: Iran 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 178: Iran Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 179: Iran Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 180: Iran 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • ISRAEL
    • TABLE 181: Israel Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 182: Israel Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 183: Israel 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 184: Israel Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 185: Israel Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 186: Israel 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • SAUDI ARABIA
    • TABLE 187: Saudi Arabia Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 188: Saudi Arabia Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 189: Saudi Arabia 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 190: Saudi Arabia Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 191: Saudi Arabia Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 192: Saudi Arabia 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • UNITED ARAB EMIRATES
    • TABLE 193: UAE Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 194: UAE Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 195: UAE 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 196: UAE Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 197: UAE Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 198: UAE 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • REST OF MIDDLE EAST
    • TABLE 199: Rest of Middle East Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 200: Rest of Middle East Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 201: Rest of Middle East 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 202: Rest of Middle East Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 203: Rest of Middle East Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 204: Rest of Middle East 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027
  • AFRICA
    • TABLE 205: Africa Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 206: Africa Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 207: Africa 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Sales for Touchtone-based and Speech-based for the Years 2012, 2020 & 2027
    • TABLE 208: Africa Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 209: Africa Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 210: Africa 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Sales for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunications and Other End-Uses for the Years 2012, 2020 & 2027

IV. COMPETITION

  • Total Companies Profiled: 82