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市場調查報告書

Delta Air Lines, Inc. :企業技術生態系統系列

Delta Air Lines, Inc. - Enterprise Tech Ecosystem Series

出版商 GlobalData 商品編碼 955953
出版日期 內容資訊 英文
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Delta Air Lines, Inc. :企業技術生態系統系列 Delta Air Lines, Inc. - Enterprise Tech Ecosystem Series
出版日期: 2020年08月25日內容資訊: 英文
簡介

Delta Air Lines Inc.(Delta),是提供全球的乘客和貨物定期航空運輸服務的航空企業。該公司登記超過每天5,000的出發和到達框架和約15,000關聯的出發和到達框架,每年提供約2億人服務,在全球網路全體運送客戶到50個國家以上,300處以上的目的地。

本報告提供Delta Air Lines Inc.與(Delta)的技術運用的相關調查,技術策略創新的配合措施相關考察,焦點的技術題目相關的考察,及合作夥伴、投資、收購相關的考察等。

目錄

  • 概要
  • 數位轉換策略
  • 加速器/培養箱以及其他的革新計劃
  • 技術焦點
  • 技術舉措
  • 夥伴關係,投資&收購網路地圖
  • ICT預算與契約
  • 主要執行
  • 關於GlobalData
目錄
Product Code: GDDT0356ES

Delta Air Lines Inc. (Delta) is an airline company which provides scheduled air transportation services for passengers and cargo across the world. The company registers over 5,000 daily departures and about 15,000 affiliated departures and serves about 200 million people each year, transporting customers across its global network to 300+ destinations in over 50 countries.

Delta has been improving its technology architecture and infrastructure to unify and improve access to data sources, which helps the company in capturing and analyzing key operational and customer related data, and deriving meaningful insights from it.

Delta has adopted an omni-channel service strategy providing a host of services not only through agencies and global distribution systems, but also through website and mobile applications.

Delta has signed strategic partnerships with technology companies over the years, including Sarcos Robotics, Basic Commerce and Industries, and CLEAR, to develop or gain access to advanced technologies such as AI, robotics, analytics, and IoT.

The report provides information and insights into Delta's technology activities, including -

  • Insights of its digital transformation strategies and r&d centers & innovation lab
  • Overview of technology initiatives covering strategic partnerships and product launches
  • Details of acquisition of companies providing innovative solutions
  • Insights on each technology initiative including technology theme, objective, and benefits
  • Details of estimated ICT budgets and major ICT contracts

Scope

  • Delta proactively captures and leverages customer data such as their preferred class and frequency of air travel, achieved milestones, credit card usage, company they work for, routes flown, etc. to know customers better and serve them efficiently.
  • Delta spent over $100 million on airport baggage tracking systems featuring advanced tools for data collection and analysis. While the systems help staff track and improve baggage handling, data collected helps the company in identifying reasons for mishandled bags and taking corrective action.
  • In 2016, Delta launched a global research and development innovation center, The Hangar, at Georgia Tech's Square. It was started with an investment of $2 million from Delta.
  • The center includes a team of 25 members, researchers, interns, and contractors focused on developing new technological solutions to improve customer and employee experience.
  • In 2017, Delta, together with Georgia Tech, Atlanta Committee for Progress, and nine other Atlanta firms like AT&T, Invesco, The Home Depot among others launched Engage, a public-private tech accelerator. The ten corporations including Delta committed US$1.5 million each to the Engage venture fund.

Reasons to Buy

  • Gain insights into Delta's technology operations.
  • Gain insights into its tech strategies and innovation initiatives.
  • Gain insights into its technology themes under focus.
  • Gain insights into various product launches, partnerships, and acquisitions of Delta.

Table of Contents

  • Overview
  • Digital Transformation Strategy
  • Accelerator/Incubator & Other Innovation Programs
  • Technology Focus
  • Technology Initiatives
  • Partnership, Investment & Acquisition Network Map
  • ICT Budgets & Contracts
  • Key Executives
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