表紙
市場調查報告書
商品編碼
991741

教育行業通訊,協作和聯絡中心技術的增長機會

Growth Opportunities for Communications, Collaboration, and Contact Center Technologies in the Education Industry

出版日期: | 出版商: Frost & Sullivan | 英文 65 Pages | 商品交期: 最快1-2個工作天內

價格
  • 全貌
  • 簡介
  • 目錄
簡介

由於新的冠狀病毒感染(COVID-19)促進了封鎖並確保了社交距離,因此發現教育並不受位置或時間的限制。結果,各種同步和異步方法迅速普及,例如提供在線學習課程和在師生之間在線交換意見,同時根據需要在遠程面對面課程之間進行切換。

本報告分析了全球教育領域中各種通信和協作技術的市場機會,並分析了各種技術,包括打包的解決方案,API,可編程通信功能,視頻會議,團隊協作,統一通信協作(UC和C)。),UCaaS(作為服務的UC),CSaaS(作為服務的聯繫中心)等信息,例如教育環境中的主要使用方法,特定的使用示例,未來的市場機會和需要解決的問題。放在一起並交付。

目錄

執行摘要

定義和範圍

  • 分析範圍
  • 相關技術的定義

戰略挑戰

成長環境

  • 增長的關鍵成功因素
  • 如何應對新解決方案的引入
  • 卓越需要包容
  • 教育模式
  • 與知識有關的技術解決方案
  • 教育行業中的問題
  • 生長促進劑
  • 生長抑製劑

主要用例

  • 流程圖/符號
  • 同步虛擬教室
  • 異步混合教室
  • 同步/分佈式教室
  • 老師,學生,父母和教職員工之間的溝通
  • 提醒,通知,緊急警報
  • 人工智能(AI)如何支持教育的 "新常態"

增長機會

  • 增長機會(1):視頻會議(2020)
  • 增長機會(2):團隊合作(2020)
  • 增長機會(3):統一通信(UC)(2020)
  • 增長機會(4):聯絡中心(2020)
  • 增長機會(5):可編程通信(2020)
  • 增長機會(6):商業協作解決方案(2020)
  • 增長機會(7):通信/協作設備(2020)

附錄

  • 案例研究
目錄
Product Code: K550-64

Enabling Key Education Workflows with Pre-packaged and Programmable Communications Solutions to Enhance Student and Teacher Journeys

Frost & Sullivan has identified the education vertical as being ripe for a digital transformation involving the adoption of modern communications and collaboration technologies with the objective of improving operational efficiencies, instructor performance, and students' experience.

The COVID-19-induced need for social distancing unmasked this sector's lack of preparedness to work remotely when required.

The pandemic-induced changes in the education vertical have been profound and pervasive:

  • Campus is no longer physical-only
  • Education can take place anywhere
  • Courses must be built around in-person and remote modalities, switching between the two as needed
  • Climate events and distance to school lose relevance
  • Synchronous scenarios are better for students exchanging ideas and opinions and for those who need more guidance; students can learn from each other, and the teacher can build groups
  • Asynchronous scenarios work if students need to engage at their own pace, do homework before a class, or if the level of prior knowledge of a subject among students varies significantly

From implementing remote classes to enabling mass communication, education organizations have made significant efforts to maintain operations and engagement.

Although some organizations were already embracing digitization and virtual classes, the pandemic showed clearly that only the first small steps have been taken towards the goal of digitization and that use cases are still emerging.

Digital technologies, including communications and collaboration solutions, as well as programmable platforms, must be leveraged as key enablers of accelerated and effective transformation within education organizations.

In order to properly apply programmable communications and other digital technologies to address education organizations' particular needs, a clear understanding of the processes and workflows and their chokepoints is required.

Research Highlights:

This study discusses opportunities for improving student and staff experiences and enhancing important workflows in the sector using pre-packaged communications and collaboration solutions as well as application programming interfaces (APIs) and programmable communications capabilities.

This study highlights key use cases for point solutions such as video conferencing, team collaboration, as well as integrated suites such as unified communications and collaboration (UCC), UC as a service (UCaaS), contact center and contact center as a service (CCaaS), and communication platform as a service (CPaaS) solutions in the education sector.

More specifically, this study identifies the following use cases whereby advanced communications tools can deliver value to education organizations:

  • Live one-on-one tutoring and counseling
  • Live virtual classroom or guest speaker presentations
  • Asynchronous hybrid classroom
  • Synchronous distributed classroom
  • Teacher, student, parent, and staff communications
  • Reminders, notifications, and emergency alerts

The study identifies the key growth opportunities within the education sector for different types of communications solutions, such as video conferencing, UCC and UCaaS, contact center and CCaaS, CPaaS, and communications devices.

Key Features:

The objective of this study is to enable market participants to more effectively address both long-standing challenges and the current pain points and shifting scenarios that COVID-19 has presented.

Table of Contents

Executive Summary

  • Executive Report and Purpose of the Study
  • Executive Report and Purpose of the Study (continued)

Definitions and Scope

  • Scope of Analysis
  • Technology-related Definitions
  • Technology-related Definitions (continued)
  • Technology-related Definitions (continued)
  • Technology-related Definitions (continued)

Strategic Imperatives

  • Why is it Increasingly Difficult to Grow?
  • The Strategic Imperative 8™
  • The Impact of the Top Three Strategic Imperatives on Education Industry
  • Growth Opportunities Fuel the Growth Pipeline Engine™

Growth Environment

  • Critical Success Factors for Growth
  • Critical Success Factors for Growth (continued)
  • Critical Success Factors for Growth (continued)
  • Critical Success Factors for Growth (continued)
  • How to Face a New Solution Deployment
  • Excellence Requires Inclusion
  • Education Modes
  • Technology Solutions to Engage with Knowledge
  • Pain Points in the Education Industry
  • Growth Drivers
  • Growth Drivers (continued)
  • Growth Restraints

Core Use Cases

  • Flowchart Symbols
  • Virtual Synchronous Classroom
  • Virtual Synchronous Classroom (continued)
  • Asynchronous Hybrid Classroom
  • Asynchronous Hybrid Classroom (continued)
  • Synchronous Distributed Classroom
  • Synchronous Distributed Classroom (continued)
  • Teachers, Students, Parents and Staff Communications
  • Teachers, Students, Parents and Staff Communications (continued)
  • Reminders, Notifications and Emergency Alerts
  • Reminders, Notifications and Emergency Alerts (continued)
  • How Can AI Aid the New Normal of Education

Growth Opportunity Universe

  • Growth Opportunity 1: Video Conferencing, 2020
  • Growth Opportunity 1: Video Conferencing, 2020 (continued)
  • Growth Opportunity 2: Team Collaboration, 2020
  • Growth Opportunity 2: Team Collaboration, 2020 (continued)
  • Growth Opportunity 3: Unified Communications, 2020
  • Growth Opportunity 3: Unified Communications, 2020 (continued)
  • Growth Opportunity 4: Contact Center, 2020
  • Growth Opportunity 4: Contact Center, 2020 (continued)
  • Growth Opportunity 5: Programmable Communications, 2020
  • Growth Opportunity 5: Programmable Communications, 2020 (continued)
  • Growth Opportunity 6: Vertical Collaboration Solutions, 2020
  • Growth Opportunity 6: Vertical Collaboration Solutions, 2020 (continued)
  • Growth Opportunity 7: Communications/Collaboration Devices, 2020
  • Growth Opportunity 7: Communications/Collaboration Devices, 2020 (continued)
  • List of Exhibits
  • Legal Disclaimer

Appendix

  • Case Studies
  • Case Studies (continued)
  • Case Studies (continued)