北美 UCaaS 市場分析和預測：~2028

對滯脹和衰退的擔憂可能會抑制該行業近年來的發展勢頭。 UCaaS 的感知優勢，包括提高業務連續性和提高遠程和混合工作的生產力，可能會被預算縮減、投資延遲和技術投資重新優先級所抵消。

在本報告中，我們調查了北美 UCaaS 市場，並總結了市場概況、影響市場增長的各種因素分析、市場規模轉變和預測、按類別細分以及增長機會分析。.

內容

戰略要務

• 為什麼增長越來越難
• 戰略要務 8(TM)
• 三大戰略要務的市場影響
• 推動增長管道引擎 (TM) 的增長機會

增長機會分析

• 調查範圍
• 範圍/市場定義
• 主要發現
• 主要增長指標
• 分銷渠道
• 驅動程序
• 增長抑制
• 預測假設
• 貴組織的雲遷移計劃
• 公司電話/商務呼叫控制環境的趨勢
• 收入、安裝座位數/用戶預測
• 預測新席位/用戶
• UCaaS 進入目標市場
• 按國家/地區劃分的估計安裝席位/用戶數
• 對單位數量和收入的預測分析
• 市場分析：按國家/地區分類
• 市場分析：按行業分類
• 已安裝座位數/用戶百分比：按客戶規模
• 對 UCaaS 功能的桌面和移動訪問
• 按訪問類型劃分的已安裝用戶比例
• 價格趨勢和預測分析
• 價格趨勢和預測：整個市場
• Cloud PBX/UCAAS 月平均價格趨勢
• 首選雲 PBX/UCaaS 套餐
• 購買雲 PBX/UCaaS 通話套餐的推薦方式
• 競爭環境
• PBX 功能對於選擇雲 PBX 解決方案/提供商很重要
• 選擇雲通信提供商的主要特點
• 完全集成的 UCaaS 解決方案的重要性
• 從同一提供商處購買相切特徵的重要性
• 已安裝的席位/用戶份額：按服務提供商品牌劃分
• 按服務提供商品牌劃分的收入份額
• UCaaS 平台供應商的安裝席位/用戶份額
• 主要公司分析
• 競爭趨勢
• 選擇雲 PBX/UCaaS 提供商的關鍵方面
• 有意在當前合同到期後更換雲 PBX/UCaaS 提供商
• 更換雲 PBX/UCaaS 提供商的 3 個理由

增長機會領域

• 增長機會 1：聯絡中心
• 增長機會 2：移動優先的 UCaaS
• 增長機會 3：高級協作
• 增長機會 4：國際擴張
• 增長機會 5：垂直戰略和一線重點
• 增長機會 6：Microsoft Teams 呼叫支持服務

附錄

下一步

What Does it Take to Capitalize on the Robust Growth Trajectory?

Fear of stagflation or recession is likely to dampen the momentum the industry has garnered in the past couple of years. Strong recognition of UCaaS benefits-including improved business continuity and enhanced remote/hybrid workforce productivity-is likely to be offset by budget tightening, delayed investments, and technology investment priorities re-evaluation.

The gap-in terms of growth rates and market share-between the winners and laggards among UCaaS providers is widening. This is compelling market participants to urgently seek greater differentiation and identify new growth opportunities. Providers with broader solutions portfolios (e.g., broadband, mobile services, SD WAN, and managed security) and those offering freemium and/or mobile-ready cloud collaboration services are likely to see pull-through on UCaaS sales.

The addressable market is becoming more clearly segmented between organizations and/or users looking for collaboration-rich UCaaS and those with a preference for voice-centric cloud communications solutions. Specific workflows, user demographics or job roles, or types of communications approaches (e.g., single-vendor versus multi-vendor/best-of-breed, and security posture) often determine each organization's choice of a UCaaS solution.

This market analysis provides valuable insights on UCaaS market growth drivers and restraints, competitive factors and growth opportunities. It can be leveraged by market participants to develop sustainable growth strategies.

Table of Contents

Strategic Imperatives

• Why Is It Increasingly Difficult to Grow?
• The Strategic Imperative 8™
• The Impact of the Top Three Strategic Imperatives on the North American UCaaS Industry
• Growth Opportunities Fuel the Growth Pipeline Engine™

Growth Opportunity Analysis

• Scope of Analysis
• Scope and Market Definitions
• Scope and Market Definitions (continued)
• Scope and Market Definitions (continued)
• Scope and Market Definitions (continued)
• Scope and Market Definitions (continued)
• Scope and Market Definitions (continued)
• Key Findings
• Key Growth Metrics
• Distribution Channels
• Growth Drivers
• Growth Driver Analysis
• Growth Driver Analysis (continued)
• Growth Restraints
• Growth Restraint Analysis
• Organization Likely to Decrease Share of Workforce Using PBX, PSTN and Both by 2025
• Forecast Assumptions
• Organizations' Cloud Migration Plans
• Enterprise Telephony/Business Call-control Environment Trends
• Revenue and Installed Seats/Users Forecast
• Net New Seats/Users Forecast
• UCaaS Penetration of the Addressable Market
• Installed Seats/Users Forecast by Country
• Unit and Revenue Forecast Analysis
• Market Analysis by Country
• Market Analysis by Industry Vertical
• Market Analysis by Industry Vertical (continued)
• Percent Installed Seats/Users by Customer Size, 2021
• Desktop and Mobile Access to UCaaS Functionality, 2021
• Percent Installed Users by Type of Access, 2021
• Pricing Trends and Forecast Analysis
• Pricing Trends and Forecast, Total UCaaS Market
• Monthly Average Cloud PBX/UCAAS Price Trends
• Preferred Cloud PBX/UCaaS Packaging
• Preferred Way to Purchase Calling Plans for Cloud PBX/UCaaS
• Competitive Environment
• Important PBX Features in Cloud PBX Solution/Provider Selection
• Important Capabilities in Cloud Communications Provider Selection
• Importance of a Fully Integrated UCaaS Solution
• Importance of Purchasing Tangential Capabilities from the Same Provider
• Installed Seats/Users Share by Service Provider Brand
• Revenue Market Share by Service Provider Brand
• UCaaS Platform Vendor Market Share by Installed Seats/Users
• Selected Competitor Analysis
• Selected Competitor Analysis (continued)
• Selected Competitor Analysis (continued)
• Competitive Trends
• Competitive Trends (continued)
• Important Aspects in Cloud PBX/UCaaS Provider Selection
• Intent to Switch Cloud PBX/UCaaS Provider Upon Current Contract Expiration
• Top 3 Reasons for Replacing Cloud PBX/UCaaS Provider

Growth Opportunity Universe

• Growth Opportunity 1-Contact Center
• Growth Opportunity 1-Contact Center (continued)
• Growth Opportunity 2-Mobile-first UCaaS
• Growth Opportunity 2-Mobile-first UCaaS (continued)
• Growth Opportunity 3-Advanced Collaboration
• Growth Opportunity 3-Advanced Collaboration (continued)
• Growth Opportunity 4-International Expansion
• Growth Opportunity 4-International Expansion (continued)
• Growth Opportunity 5-Vertical Strategies and Frontliner Focus
• Growth Opportunity 5-Vertical Strategies and Frontliner Focus (continued)
• Growth Opportunity 6-Microsoft Teams Calling Enablement Services
• Growth Opportunity 6-Microsoft Teams Calling Enablement Services (continued)

Appendix

• Survey Study Objectives
• Evolution of the Cloud Communications Market Survey: Research Methodology
• IT/Telecom Decision Maker Investment Priorities Survey: Research Methodology
• Providers Included in "Other"
• Platforms Included in "Other"

Next Steps

• Your Next Steps
• Why Frost, Why Now?
• List of Exhibits
• List of Exhibits (continued)
• Legal Disclaimer