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市場調查報告書
人工智能驅動的語音機器人提高了歐洲客戶旅程的質量(2020)AI-powered Voicebots Turbocharging European Customer Journeys, 2020 |
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出版商 | Frost & Sullivan | 商品編碼 | 984777 | ||||
出版日期 | 內容資訊 | 英文 53 Pages 商品交期: 最快1-2個工作天內 |
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人工智能驅動的語音機器人提高了歐洲客戶旅程的質量(2020) AI-powered Voicebots Turbocharging European Customer Journeys, 2020 | ||
出版日期: 2020年12月18日 | 內容資訊: 英文 53 Pages |
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語音機器人市場在歐洲仍處於起步階段,但它是信息通信技術(ICT)領域增長最快的市場之一。
Voicebots在補充客戶服務的領域(例如服務台支持,人力資源和庫存管理)為公司提供了高價值。 Frost&Sullivan預測,語音機器人的應用將在未來幾年在歐洲市場快速增長,這將使語音機器人成為人們日常生活的一部分。
本報告對歐洲配備AI的語音機器人市場進行了調查,並根據語音機器人的特性,環境,生態系統,優缺點和挑戰以及主要提供商的概況分析了增長機會進行介紹。
Voicebot-enhanced Customer Experiences to Create New Opportunities for European Businesses
The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space.
Latest advances in artificial intelligence (AI) have fueled some important progress for bots and speech technologies (particularly around natural language understanding) which, in turn, have shaped a growing, robust ecosystem for voicebot development. The voicebot offering is basically divided between large global providers, European vendors that use their own platform to develop enterprise-level bots, entry-level voicebot vendors, and individual developers/designers that rely on voicebot frameworks and publicly available application programming interfaces (APIs) to build custom voicebots.
End-user preference for voice over text channels and human-like interaction to handle cases and solve problems are some of the many reasons why the market for voicebot solution sees high demand. In addition, voicebots deliver high value to companies in complementary areas to customer services such as helpdesk support, human resources, and inventory management. Frost & Sullivan expects a sharp growth in voicebot applications over the next few years in the European market to the point where voicebots will become part of people's routine life.