人工智能驅動的語音機器人提高了歐洲客戶旅程的質量（2020）

語音機器人市場在歐洲仍處於起步階段，但它是信息通信技術（ICT）領域增長最快的市場之一。

Voicebots在補充客戶服務的領域（例如服務台支持，人力資源和庫存管理）為公司提供了高價值。 Frost＆Sullivan預測，語音機器人的應用將在未來幾年在歐洲市場快速增長，這將使語音機器人成為人們日常生活的一部分。

本報告對歐洲配備AI的語音機器人市場進行了調查，並根據語音機器人的特性，環境，生態系統，優缺點和挑戰以及主要提供商的概況分析了增長機會進行介紹。

目錄

戰略勢在必行

• 為什麼增長變得越來越困難？
• 戰略要務8
• 前三大戰略要務對歐洲語音機器人行業的影響
• 增長機會助推增長管道引擎

增長機會分析：語音機器人

• 定義
• 聯絡中心的演變
• 什麼是語音機器人？
• 語音機器人的工作方式
• 基本的語音機器人架構
• 語音機器人和對話代理的發展
• 爭取用戶的接受
• 語音漫遊器功能
• 語音漫遊器環境
• Voicebot生態系統
• 歐洲Voicebot和語音技術市場的挑戰
• 生長促進劑/抑制物
• 使用語音漫遊器，整個組織的價值
• 語音機器人的優勢
• 語音機器人的缺點
• 選擇語音機器人供應商時的注意事項
• 供應商和開發商的挑戰
• 主要趨勢

語音漫遊器提供商配置文件

• 語音機器人提供商的個人資料
• 供應商資料，Calldesk
• 供應商資料，您是否夢想成真（Dydu）
• 供應商資料，Telecats
• 供應商資料，Vozitel

增長機會

• 增長機會1-與領先公司，CX解決方案提供商和集成商建立夥伴關係
• 增長機會2-與多個ASR和NLP引擎集成
• 增長機會3-專注於安全性和數據合規性
• 增長機會4-為客戶提供會話式AI的精心指導
• 增長機會5-擴展情報服務
• 圖表列表
• 免責聲明

Voicebot-enhanced Customer Experiences to Create New Opportunities for European Businesses

The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space.

Latest advances in artificial intelligence (AI) have fueled some important progress for bots and speech technologies (particularly around natural language understanding) which, in turn, have shaped a growing, robust ecosystem for voicebot development. The voicebot offering is basically divided between large global providers, European vendors that use their own platform to develop enterprise-level bots, entry-level voicebot vendors, and individual developers/designers that rely on voicebot frameworks and publicly available application programming interfaces (APIs) to build custom voicebots.

End-user preference for voice over text channels and human-like interaction to handle cases and solve problems are some of the many reasons why the market for voicebot solution sees high demand. In addition, voicebots deliver high value to companies in complementary areas to customer services such as helpdesk support, human resources, and inventory management. Frost & Sullivan expects a sharp growth in voicebot applications over the next few years in the European market to the point where voicebots will become part of people's routine life.

Table of Contents

Strategic Imperatives

• Why is it Increasingly Difficult to Grow?
• The Strategic Imperative 8™
• The Impact of the Top Three Strategic Imperatives on the European Voicebot Industry
• Growth Opportunities Fuel the Growth Pipeline Engine™

Growth Opportunity Analysis, Voicebots

• Definitions
• Definitions (continued)
• Evolution of the Contact Center
• What are Voicebots?
• How Voicebots Work
• Basic Voicebot Architecture
• Voicebots and the Evolution of Conversational Agents
• Towards User Acceptance
• Voicebot Features
• Voicebot Features (continued)
• Voicebot Environment
• Voicebot Ecosystem
• European Voicebot and Voice-tech Market Challenges
• Growth Drivers and Restraints
• Uses for Voicebots, Value throughout the Organization
• Benefits of Voicebots
• Limitations of Voicebots
• Points to Consider When Choosing a Voicebot Vendor
• Vendor and Developer Challenges
• Major Trends

Voicebot Provider Profiles

• Voicebot Provider Profiles
• Vendor Profile, Calldesk
• Vendor Profile, Calldesk (continued)
• Vendor Profile, Do You Dream Up (Dydu)
• Vendor Profile, Do You Dream Up: Dydu (continued)
• Vendor Profile, Telecats
• Vendor Profile, Telecats (continued)
• Vendor Profile, Vozitel
• Vendor Profile, Vozitel (continued)

Growth Opportunity Universe, 2020

• Growth Opportunity 1-Partnerships with Leading Players, CX Solution Providers, and Integrators, 2020
• Growth Opportunity 1-Partnerships with Leading Players, CX Solution Providers, and Integrators, 2020 (continued)
• Growth Opportunity 2-Integration with Multiple ASR and NLP Engines, 2020
• Growth Opportunity 2-Integration with Multiple ASR and NLP Engines, 2020 (continued)
• Growth Opportunity 3-Emphasis on Security and Data Compliance, 2020
• Growth Opportunity 3-Emphasis on Security and Data Compliance, 2020 (continued)
• Growth Opportunity 4-Provide Customers with Curated Guidance to Conversational AI, 2020
• Growth Opportunity 4-Provide Customers with Curated Guidance to Conversational AI, 2020 (continued)
• Growth Opportunity 5-Augmented Intelligence Services, 2020
• Growth Opportunity 5-Augmented Intelligence Services, 2020 (continued)
• List of Exhibits
• Legal Disclaimer