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北美的託管IP電話、UCaaS市場:Frost Radar

Frost Radar: North American Hosted IP Telephony and UCaaS Market

出版商 Frost & Sullivan 商品編碼 972165
出版日期 內容資訊 英文 61 Pages
商品交期: 最快1-2個工作天內
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北美的託管IP電話、UCaaS市場:Frost Radar Frost Radar: North American Hosted IP Telephony and UCaaS Market
出版日期: 2020年11月04日內容資訊: 英文 61 Pages
簡介

北美的託管IP電話、UCaaS市場,過去20年穩步成長。許多企業加速數位轉型策略,將雲端服務作為增強業務連續性計劃的關鍵支柱,全球的流行長期給予市場成長積極的影響。

不久的將來,UCaaS解決方案在特定客戶市場區隔和行業有急速成長的可能性。可是,雲端的轉移和數位、科技的投資全體,可能受到全球的景氣衰退,人力資源削減擴大,美國的中小企業為中心的商務失敗的橫行的妨礙。

本報告提供北美的託管IP電話、UCaaS市場的相關調查,市場策略和趨勢,市場參與企業詳細內容等資訊。

目錄

策略性命令及成長環境

  • 策略性命令
  • 成長環境

FrostRadar

  • FrostRadar:北美的託管IP電話、UCaaS市場
  • FrostRadar:競爭環境

市場參與企業

  • 8x8
  • AT&T
  • Bell Canada
  • bvoip
  • CallTower
  • CBTS
  • Cisco
  • Comcast
  • CoreDial
  • Dialpad
  • Evolve IP
  • Fuze
  • Intermedia
  • Intrado
  • LogMeIn
  • Lumen (Previously CenturyLink)
  • Microsoft
  • Mitel
  • Momentum Telecom
  • NetFortris
  • Nextiva
  • NWN
  • Ooma
  • RingCentral
  • Star2Star
  • TPx Communications
  • Verizon
  • Vonage
  • Windstream
  • Zoom

策略性洞察能力

  • 策略性洞察能力

接下來的步驟:FrostRadar的有效利用

FrostRadar分析

目錄
Product Code: K515-64

Benchmarking Future Growth Potential

North American businesses and public-sector organizations are facing heightened challenges as COVID-19 quarantines and other lifestyle changes affect the way workers perform their job tasks and interact with co-workers, customers and partners. The unprecedented rise in remote work, supply-chain disruption, customer demand volatility and elevated employee and customer safety concerns brought to light the need to update business continuity programs and accelerate business process automation.

Digital technologies, including cloud communications solutions, have captured the spotlight in this time of crisis. Cloud-based video meetings, team collaboration, phone system and UCaaS have provided much-needed tools for remote knowledge and task workers, as well as certain frontliners, such as doctors, nurses and teachers, to stay connected with both their internal teams and external parties, including customers, patients, students, suppliers and distributors.

The North American hosted IP telephony and UCaaS market has been on a steady growth trajectory for the past two decades. The global pandemic is likely to have a net positive impact on market growth in the long term as many businesses accelerate their digital transformation strategies and embrace cloud services as the key pillar of enhanced business continuity programs.

In the near term, UCaaS solutions are likely to see pockets of rapid growth in certain customer segments and verticals. However, cloud migration, as well as overall digital technology investments, may be hampered by the global economic recession, pervasive workforce reduction and rampant business failure, particularly among small businesses in the US. New user and customer acquisitions are likely to offset installed base churn and delayed new projects for the majority of service providers and thus for the market as a whole.

The North American hosted IP telephony and UCaaS market remains highly fragmented despite ongoing mergers and acquisitions. New product launches by a variety of technology developers, as well as increasing popularity of wholesale services and private-label UCaaS offerings are likely to perpetuate market fragmentation in the foreseeable future.

Key success factors in the North American hosted IP telephony and UCaaS market include:

  • Completeness of UCaaS portfolio, including a robust cloud PBX feature set, mobility, and advanced collaboration capabilities such as video meetings, group chat and team spaces
  • Flexible solution packaging and pricing
  • Open, scalable and extensible cloud platform
  • Excellent service quality, reliability, security and compliance
  • Compelling channel programs
  • International presence
  • Strong brand recognition
  • Digital customer journey for SMB
  • Robust implementation

Frost & Sullivan tracks more than 120 service providers hosting their own proprietary platforms or solutions delivered by third-party technology developers. Of those, 30 providers have been selected for their growth and innovation leadership, notable accomplishments in the past year and prospects for success based on their technology development roadmaps and effective go-to-market strategies.

Table of Contents

Strategic Imperative and Growth Environment

  • The Strategic Imperative
  • The Strategic Imperative (continued)
  • The Growth Environment
  • The Growth Environment (continued)
  • The Growth Environment (continued)

Frost Radar™

  • The Frost Radar™: North American Hosted IP Telephony and UCaaS Market
  • The Frost Radar™: North American Hosted IP Telephony and UCaaS Market (continued)
  • Frost Radar™: Competitive Environment
  • Frost Radar™: Competitive Environment (continued)
  • Frost Radar™: Competitive Environment (continued)
  • Frost Radar™: Competitive Environment (continued)

Companies to Action

  • 8x8
  • AT&T
  • Bell Canada
  • bvoip
  • CallTower
  • CBTS
  • Cisco
  • Comcast
  • CoreDial
  • Dialpad
  • Evolve IP
  • Fuze
  • Intermedia
  • Intrado
  • LogMeIn
  • Lumen (Previously CenturyLink)
  • Microsoft
  • Mitel
  • Momentum Telecom
  • NetFortris
  • Nextiva
  • NWN
  • Ooma
  • RingCentral
  • Star2Star
  • TPx Communications
  • Verizon
  • Vonage
  • Windstream
  • Zoom

Strategic Insights

  • Strategic Insights

Next Steps: Leveraging the Frost Radar™ to Empower Key Stakeholders

  • Significance of Being on the Frost Radar™
  • Frost Radar™ Empowers the CEO's Growth Team
  • Frost Radar™ Empowers Investors
  • Frost Radar™ Empowers Customers
  • Frost Radar™ Empowers the Board of Directors

Frost Radar™Analytics

  • Frost Radar™: Benchmarking Future Growth Potential
  • Frost Radar™: Benchmarking Future Growth Potential
  • Frost Radar™: Benchmarking Future Growth Potential
  • Legal Disclaimer