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市場調查報告書

企業通信安全趨勢和注意事項

Enterprise Communications Security Trends and Considerations

出版商 Frost & Sullivan 商品編碼 955676
出版日期 內容資訊 英文 30 Pages
商品交期: 最快1-2個工作天內
價格
企業通信安全趨勢和注意事項 Enterprise Communications Security Trends and Considerations
出版日期: 2020年08月21日內容資訊: 英文 30 Pages
簡介

現在,可靠的業務溝通對於任何公司來說都是當務之急,因此通常是網絡攻擊的目標。通過訪問業務通信工具,黑客不僅會干擾組織的通信並招致昂貴的電話費用(例如舊版PBX),而且還會竊聽公司會議以收集專有信息。您還可以收集可以識別客戶信息的呼叫記錄。或混淆員工的工作。考慮到網絡攻擊可能對客戶和員工造成的破壞的嚴重性,在做出購買決定時,安全性和可靠性是重中之重。

本報告分析了最新企業通信解決方案中的安全威脅和對策,潛在的威脅類型和直接影響,用戶公司和安全廠商/我們將為您提供有關提供商應採取的防禦措施的信息,尤其是促進DX(數位轉換)的需求,以及決策的重中之重(DX的推廣,數字資產的保護等)。

目錄

執行摘要

簡介

  • 簡介
  • 潛在的安全威脅可以直接影響現代業務通信解決方案
  • 出於商業目的促進DX(數位轉換)計劃
  • 保護數位資產:商業決策者的首要任務

威脅情況

  • UC安全威脅:DDoS攻擊(拒絕服務攻擊)
  • UC安全威脅:收費欺詐
  • UC安全威脅:用戶帳戶/憑據劫持
  • UC安全威脅:數據洩漏
  • UC安全威脅:惡意/意外參與者

安全聯盟:確定角色和職責

  • UC安全性:誰負責?

安全性與合規性

  • UC安全性和法規遵從性

用於UC安全中的客戶,供應商和提供商的C2A

  • C2A:UC安全客戶的最佳實踐
  • C2A:UC安全供應商/提供商的最佳實踐

下一步

  • 有關企業交流的其他信息來源
  • 下一步
目錄
Product Code: 9ABD/35

New Technologies Mean New Threats to Mission-Critical Business Communications

The business telephone system, commonly referred to as a private branch exchange (PBX), predates the invention of the Internet, Ethernet and the personal computer. As such, legacy PBXs were always deployed on dedicated infrastructure. The call-control manager was a standalone hardware server or appliance serving as the bridge between the PSTN and hardwired extensions. Most PBXs functioned completely isolated from the rest of the business applications and infrastructure and were supported by dedicated telecommunications staff-either in-house or vendor-supplied technicians. Threats to these legacy PBXs consisted primarily of toll-fraud attempts that exploit poorly-configured systems to make expensive long-distance or international phone calls.

The creation of Voice over Internet Protocol (VoIP) brought with it a wealth of benefits. By leveraging VoIP, the phone system can leverage the same IP-network that PCs and business applications use. This not only reduces infrastructure costs, but also links multiple business locations across the wide area network (WAN) to bring employees "on net" and eliminate the expense of internal communications. PSTN access also became VoIP-enabled, allowing session initiation protocol (SIP) trunk providers to deliver dial tone service to businesses without the need for dedicated PSTN lines or circuits.

VoIP has ultimately enabled most of what many people take for granted, such as: video conferencing with customers across the Internet; home working for employees and call center agents; and mobile apps that make business extensions and calling features accessible on smartphones.

Businesses have come to rely on VoIP-based, highly-connected communications and collaboration solutions to accelerate decision making, connect key stakeholders from across the globe, streamline workflows and improve the customers' experiences.

Now more than ever, reliable business communications are mission-critical for any organization, which makes them an elevated target for cyber attacks. By gaining access to a business's communications tools, hackers can not only disrupt an organization's communications or rack up expensive phone charges similar to legacy PBXs, but also potentially eavesdrop on a company's meetings to glean proprietary information, collect call records that can identify customer information, or disrupt the work of employees.

Business decision makers are increasingly driven to improve the customer experience and satisfaction, as well as create operational efficiencies within their organizations. Considering the disruptive nature that cyber attacks can have on the customer and employee experience, it is no surprise that security and reliability are top priorities when it comes to purchasing decisions.

This research study calls to light several of the most common security threats that can impact both on-premises and cloud-based unified communications and collaboration tools, some steps customers can take to mitigate these threats, and a set of best practices for both businesses and their vendor/provider partners should adopt.

Table of Contents

Executive Summary

  • Key Findings

Introduction

  • Introduction
  • Introduction (continued)
  • Potential Security Threats Can Directly Impact Modern Business Communications Solutions
  • Business Goals Drive Digital Transformation Efforts
  • Protecting Digital Assets Is a Top Priority for Business Decision Makers

Threat Landscape

  • UC Security Threat: Denial of Service Attacks
  • UC Security Threat: Toll Fraud
  • UC Security Threat: User Account/Credentials Hijacks
  • UC Security Threat: Data Leakage
  • UC Security Threat: Malicious/Unintended Participants

Partnering for Security: Identifying Roles and Responsibilities

  • UC Security: Who is Responsible?

Security Vs. Compliance

  • UC Security vs. Regulatory Compliance

Call to Action for Customers, Vendors and Providers in UC Security

  • Call to Action: Best Practices for Customers for UC Security
  • Call to Action: Best Practices for UC Security Vendors and Providers

Next Steps

  • Additional Sources of Information on Enterprise Communications
  • Your Next Steps
  • Why Frost, Why Now?
  • List of Exhibits
  • Legal Disclaimer