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市場調查報告書

馬來西亞的最後一哩物流市場(2020年):Frost Radar

Frost Radar: Malaysian Last-Mile Logistics Market, 2020

出版商 Frost & Sullivan 商品編碼 955661
出版日期 內容資訊 英文 37 Pages
商品交期: 最快1-2個工作天內
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馬來西亞的最後一哩物流市場(2020年):Frost Radar Frost Radar: Malaysian Last-Mile Logistics Market, 2020
出版日期: 2020年08月14日內容資訊: 英文 37 Pages
簡介

隨著從實體商店轉移到網路零售,管理最後一哩物流的課題變大。最後一哩的物流不再只是將產品運輸給買家,而是滿足客戶的需求和經驗。在過去幾年中,客戶的行為和期望發生了變化,這對快遞供應商的營運方式以及與客戶的關係提出了挑戰。與客戶建立長期、互動的關係,並解決他們細微需求,例如遠程交付,退貨訂單,由於客戶導致的交付失敗以及付款方式,是該行業運營商面臨的挑戰。如果解決得當,這些挑戰可以幫助運營商成為本已競爭激烈的行業中客戶的首選提供商。

本報告提供馬來西亞的最後一哩物流市場的相關調查,企業的市場定位,策略,機會,主要企業的簡介等資訊。

目錄

策略性命令及成長環境

  • 策略性命令
  • 成長環境

Frost Radar

  • Frost Radar:馬來西亞的最後一哩物流市場
  • Frost Radar:競爭環境

活躍的企業

  • City-Link Express
  • CJ Century Logistics
  • DHL eCommerce
  • GDEX
  • GrabExpress
  • J&T Express
  • Lalamove
  • Nationwide
  • Ninja Van
  • Pgeon
  • Pos Laju
  • SF Global Express
  • Skynet
  • ZeptoExpress

策略性洞察能力

Frost Radar的有效利用

Frost Radar分析

目錄
Product Code: PAF2-13

Benchmarking Future Growth Potential

As the shift from brick-and-mortar outlets to online retail continues, the challenge of managing last-mile logistics grows. Last-mile logistics is no longer just about transporting products to buyers but about fulfilling customer demand and experience. Customer behavior and expectations have changed over the last few years, challenging the way courier providers operate and relate to their customers.

Creating long-lasting, engaging relationships with customers, and addressing their nuanced demands, such as remote deliveries, return orders, failure to deliver due to customers, and payment options, are some of the challenges that carriers in this sector face. When addressed right, these challenges can help a carrier become a customer's provider of choice in an already ultra-competitive industry.

Customer's delivery expectations have also changed over the years as Malaysia's leading online retail platforms, such as Lazada, Shopee, and Alibaba, have included transparency as part of the shopping experience. Traditional track-and-trace technologies are no longer sufficient to meet industry standards, as customers are demanding real-time last-mile visibility-from shipping fulfillment to location of drivers, and until the estimated time of arrival. Courier providers are adopting more smart technologies, such as GPS systems and postcode algorithms, which offer greater visibility over their operations, thereby increasing the efficiency of their delivery supply chain.

Service providers also need to find a balance and optimize resources, as existing delivery and processing capacity are stretched; spikes in parcel volume are becoming more frequent due to shorter intervals between sales seasons and holiday cycles. Carriers are, therefore, finding alternative methods such as outsourcing, automated delivery options, and retail partnership to increase their delivery touchpoints.

The Frost Radar™ reveals the market positioning of companies in the last-mile logistic market using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles of each of the companies on the Frost Radar™, based on their strengths and opportunities, and a small discussion on their positioning.

Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Industry leaders, predominantly in the Innovation index, are recognized as best practice recipients.

Table of Contents

Strategic Imperative and Growth Environment

  • Strategic Imperative
  • Growth Environment

Frost Radar™

  • Frost Radar™: Malaysian Last-mile Logistics Market
  • Frost Radar™: Competitive Environment

Companies to Action

  • City-Link Express
  • CJ Century Logistics
  • DHL eCommerce
  • GDEX
  • GrabExpress
  • J&T Express
  • Lalamove
  • Nationwide
  • Ninja Van
  • Pgeon
  • Pos Laju
  • SF Global Express
  • Skynet
  • ZeptoExpress

Strategic Insights

  • Strategic Insights

Next Steps: Leveraging the Frost Radar™ to Empower Key Stakeholders

  • Significance of Being on the Frost Radar™
  • Frost Radar™ Empowers the CEO's Growth Team
  • Frost Radar™ Empowers Investors
  • Frost Radar™ Empowers Customers
  • Frost Radar™ Empowers the Board of Directors

Frost Radar™ Analytics

  • Frost Radar™: Benchmarking Future Growth Potential
  • Frost Radar™: Benchmarking Future Growth Potential
  • Frost Radar™: Benchmarking Future Growth Potential
  • Legal Disclaimer