Growth Opportunities in the European Hosted IP Telephony and UCaaS Market, Forecast to 2026
|出版商||Frost & Sullivan||商品編碼||940871|
|出版日期||內容資訊||英文 80 Pages
|歐洲外包IP電話/ UCaaS市場的增長機會和未來展望（到2026年） Growth Opportunities in the European Hosted IP Telephony and UCaaS Market, Forecast to 2026|
|出版日期: 2020年05月21日||內容資訊: 英文 80 Pages||
新的冠狀病毒傳染病（Covid-19）的傳播對歐洲國家外包的IP電話/ UCaaS行業產生了巨大影響，例如減少了工人數量和關閉辦事處。隨著經濟不景氣，預計未來的業務前景將變得嚴峻，但是在Covid-19之後，社會和經濟結構的變化將迅速做出響應，開發新的解決方案並吸引新的用戶，也有可能實現快速的市場增長。 p>
此報告分析了歐洲外包IP電話/ UCaaS市場的最新趨勢和未來前景，並顯示了整體性能趨勢（已安裝用戶數，市場收入，平均價格等）除了研究按類別和國家/地區劃分的詳細趨勢，未來增長機會等，我們還研究了Covid-19感染傳播的影響以及行業利益相關者應採取的突破性措施。 p>
COVID-19 Softens Growth Rates, Creates New Use Cases
This study provides an in-depth analysis of the European hosted IP telephony and UCaaS market, including a forecast of installed users, average prices and provider revenue until 2026. The study discusses the impact of the COVID-19 epidemic and the resulting economic hardship on services adoption and provider growth strategies. Furthermore, this study provides market share and competitor analyses, as well as highlights important regional and country trends. Finally, the study identifies key growth opportunities for providers delivering hosted IP telephony, UCaaS and other cloud services in European markets.
UCaaS user and revenue growth will be slower than originally projected in 2020 and 2021 due to the economic downturn caused by the COVID-19 pandemic and the ensuing workforce reduction and business closures. Market growth will remain strong throughout the rest of the forecast period driven by ISDN services decommissioning, growing awareness of cloud services benefits, expanding variety of service offerings tailored for different types of customers, and the need for business agility in an increasingly global economy and accelerating pace of change in all aspects of life due to rapid technology development.
There exist considerable growth opportunities for service providers operating in the European markets. Hosted IP telephony and UCaaS providers can enhance their existing solutions with new features and capabilities, launch new offerings, expand into new customer segments or new geographic markets, develop more creative service bundles or integrate their communications and collaboration solutions with third-party software and services to address new and unique use cases. However, economic recession, workforce reduction and an overall tough economic climate due to the COVID-19 epidemic and the related social measures will cause churn in the installed base and a delay in new projects. Furthermore, businesses with heightened security and compliance requirements or complex customization and integration needs will continue to choose premises-based solutions as they offer superior performance on these criteria.
In the near term, traction by country and sub-region will be determined by the degree to which each country has been impacted by the COVID-19 epidemic. All European markets will continue to grow in terms of both installed users and revenue; however, net new adds in 2020 and 2021 will be fewer than those in 2019 despite earlier projections for consistent new user growth throughout the forecast period.
This study provides technology developers, service providers, resellers and other market participants with important information to navigate the tough economic climate in the short term and identify key growth opportunities in the long term.