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市場調查報告書

歐洲外包IP電話/ UCaaS市場的增長機會和未來展望(到2026年)

Growth Opportunities in the European Hosted IP Telephony and UCaaS Market, Forecast to 2026

出版商 Frost & Sullivan 商品編碼 940871
出版日期 內容資訊 英文 80 Pages
商品交期: 最快1-2個工作天內
價格
歐洲外包IP電話/ UCaaS市場的增長機會和未來展望(到2026年) Growth Opportunities in the European Hosted IP Telephony and UCaaS Market, Forecast to 2026
出版日期: 2020年05月21日內容資訊: 英文 80 Pages
簡介

新的冠狀病毒傳染病(Covid-19)的傳播對歐洲國家外包的IP電話/ UCaaS行業產生了巨大影響,例如減少了工人數量和關閉辦事處。隨著經濟不景氣,預計未來的業務前景將變得嚴峻,但是在Covid-19之後,社會和經濟結構的變化將迅速做出響應,開發新的解決方案並吸引新的用戶,也有可能實現快速的市場增長。

此報告分析了歐洲外包IP電話/ UCaaS市場的最新趨勢和未來前景,並顯示了整體性能趨勢(已安裝用戶數,市場收入,平均價格等)除了研究按類別和國家/地區劃分的詳細趨勢,未來增長機會等,我們還研究了Covid-19感染傳播的影響以及行業利益相關者應採取的突破性措施。

內容

增長機會分析

戰略問題
  • 外包IP電話/ UCaaS供應商的戰略挑戰

    增長環境和市場趨勢
    • 主要增長指標
    • 增長環境和市場趨勢
    • 增長動力:外包IP電話/ UCaaS市場
    • 增長控制因素:外包IP電話/ UCaaS市場

      增長預測
      • 預測的前提
      • 已安裝用戶和市場收入的預測:總體市場
      • 新用戶預測(淨增量):市場總量
      • 按地區估算的已安裝用戶
      • 價格趨勢和預測:整體市場
      • 需求分析
      • 按地區劃分的用戶普及率
      • 需求分析:按地區劃分的滲透率
      • 按客戶規模劃分的用戶普及率
      • 需求分析:客戶規模滲透率
      • 台式機/移動軟客戶端,本機移動撥號器:已安裝用戶的滲透率
      • 需求分析:軟客戶端,會議,聊天

        競爭對手分析
        • 按安裝用戶數分析服務供應商的市場份額:總□□市場
        • 市場競爭動態
        • 雲端供應商選擇標準
        • 按安裝用戶數分析的平台供應商市場份額:總□□市場

          增長機會
          • 市場機會(1):聯繫中心
          • 市場機會(2):移動優先UCaaS
          • 市場機會(3):高級協作
          • 市場機會(四):海外擴張
          • 市場機會(5):靈活的包裝和定價
          • 市場機會(6):「新」 UC

            結論

            附錄:其他信息

            附錄:增長管道

            下一步

目錄
Product Code: K471-64

COVID-19 Softens Growth Rates, Creates New Use Cases

This study provides an in-depth analysis of the European hosted IP telephony and UCaaS market, including a forecast of installed users, average prices and provider revenue until 2026. The study discusses the impact of the COVID-19 epidemic and the resulting economic hardship on services adoption and provider growth strategies. Furthermore, this study provides market share and competitor analyses, as well as highlights important regional and country trends. Finally, the study identifies key growth opportunities for providers delivering hosted IP telephony, UCaaS and other cloud services in European markets.

UCaaS user and revenue growth will be slower than originally projected in 2020 and 2021 due to the economic downturn caused by the COVID-19 pandemic and the ensuing workforce reduction and business closures. Market growth will remain strong throughout the rest of the forecast period driven by ISDN services decommissioning, growing awareness of cloud services benefits, expanding variety of service offerings tailored for different types of customers, and the need for business agility in an increasingly global economy and accelerating pace of change in all aspects of life due to rapid technology development.

There exist considerable growth opportunities for service providers operating in the European markets. Hosted IP telephony and UCaaS providers can enhance their existing solutions with new features and capabilities, launch new offerings, expand into new customer segments or new geographic markets, develop more creative service bundles or integrate their communications and collaboration solutions with third-party software and services to address new and unique use cases. However, economic recession, workforce reduction and an overall tough economic climate due to the COVID-19 epidemic and the related social measures will cause churn in the installed base and a delay in new projects. Furthermore, businesses with heightened security and compliance requirements or complex customization and integration needs will continue to choose premises-based solutions as they offer superior performance on these criteria.

In the near term, traction by country and sub-region will be determined by the degree to which each country has been impacted by the COVID-19 epidemic. All European markets will continue to grow in terms of both installed users and revenue; however, net new adds in 2020 and 2021 will be fewer than those in 2019 despite earlier projections for consistent new user growth throughout the forecast period.

This study provides technology developers, service providers, resellers and other market participants with important information to navigate the tough economic climate in the short term and identify key growth opportunities in the long term.

Table of Contents

Growth Opportunity Analysis

  • Executive Dashboard
  • Key Questions this Study will Answer
  • Market Definitions
  • Scope and Market Definitions
  • Scope and Market Definitions (continued)
  • Scope and Market Definitions (continued)
  • Scope and Market Definitions (continued)
  • Scope and Market Definitions (continued)
  • Scope and Market Definitions (continued)
  • Scope and Market Definitions (continued)

Strategic Imperative

  • The Strategic Imperative 8™
  • The Strategic Imperative 8™ (continued)
  • Strategic Imperatives for Hosted IP Telephony and UCaaS Providers

Growth Environment & Market Trends

  • Key Growth Metrics
  • Growth Environment and Market Trends
  • Growth Environment and Market Trends (continued)
  • Growth Environment and Market Trends (continued)
  • Growth Drivers for the Hosted IP Telephony and UCaaS Market
  • Growth Restraints for the Hosted IP Telephony and UCaaS Market

Growth Forecasts

  • Forecast Assumptions-Total Hosted IP Telephony and UCaaS Market
  • Forecast Assumptions-Total Hosted IP Telephony and UCaaS Market (continued)
  • Installed Users and Revenue Forecast-Total Hosted IP Telephony and UCaaS Market
  • Net New User Forecast-Total Hosted IP Telephony and UCaaS Market
  • Installed Users Forecast by Region-Total Hosted IP Telephony and UCaaS Market
  • Installed Users and Revenue Forecast Analysis-Total Hosted IP Telephony and UCaaS Market
  • Installed Users and Revenue Forecast Analysis-Total Hosted IP Telephony and UCaaS Market (continued)
  • Installed Users and Revenue Forecast Analysis-Total Hosted IP Telephony and UCaaS Market (continued)
  • Pricing Trends and Forecast-Total Hosted IP Telephony and UCaaS Market
  • Pricing Trends and Forecast Analysis-Total Hosted IP Telephony and UCaaS Market
  • Pricing Trends and Forecast Analysis-Total Hosted IP Telephony and UCaaS Market (continued)
  • Pricing Trends and Forecast Analysis-Total Hosted IP Telephony and UCaaS Market (continued)
  • Pricing Trends and Forecast Analysis-Total Hosted IP Telephony and UCaaS Market (continued)
  • Pricing Trends and Forecast Analysis-Total Hosted IP Telephony and UCaaS Market (continued)
  • Demand Analysis
  • Demand Analysis Discussion
  • User Penetration by Region
  • Demand Analysis-Penetration by Region
  • Percent Installed Users by Customer Size
  • Demand Analysis-Penetration by Customer Size
  • Desktop and Mobile Soft Clients and Native Mobile Dialer Penetration of Installed Users
  • Demand Analysis-Soft Clients, Meetings and Chat

Competitor Analysis

  • Service Provider Market Share Analysis by Installed Users-Total Hosted IP Telephony and UCaaS Market
  • Service Provider Market Share Analysis by Installed Users-Total Hosted IP Telephony and UCaaS Market (continued)
  • Competitive Dynamics
  • Cloud Provider Selection Criteria
  • Platform Vendor Market Share Analysis by Installed Users-Total Hosted IP Telephony and UCaaS Market

Growth Opportunities

  • Growth Opportunities
  • Opportunity 1: Contact Center
  • Contact Center
  • Opportunity 2: Mobile-first UCaaS
  • Mobile-first UCaaS
  • Opportunity 3: Advanced Collaboration
  • Advanced Collaboration
  • Opportunity 4: International Expansion
  • International Expansion
  • Opportunity 5: Flexible Packaging and Pricing
  • Flexible Packaging and Pricing
  • Opportunity 6: The "New" UC
  • The "New" UC

The Last Word

  • The Last Word

Appendix: Additional Information

  • Providers Included in "Other"
  • Platforms Included in "Other"

Appendix: Growth Pipeline

  • About the Growth Pipeline Engine™
  • Opportunity Universe Process
  • Identifying Your Company's Growth Zone

Next Steps

  • Your Next Steps
  • Why Frost, Why Now?
  • Legal Disclaimer