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市場調查報告書

UC&C業界應關注的趨勢:2020年

UCC Industry Trends to Watch, 2020

出版商 Frost & Sullivan 商品編碼 927982
出版日期 內容資訊 英文 50 Pages
商品交期: 最快1-2個工作天內
價格
UC&C業界應關注的趨勢:2020年 UCC Industry Trends to Watch, 2020
出版日期: 2020年02月26日內容資訊: 英文 50 Pages
簡介

為了提升運用效率與商業敏捷性、應變性,終端使用者組織追求能提供更多的選擇,改善對大量資料的研究、自動化日常且重複的任務/流程、並提供僱員良好經驗的解決方案。

本報告調查分析了UC&C (Unified Communication & Collaboration) 業界應關注的趨勢,並提供有關多重雲端途徑、新的OPEX模式、人工智慧(AI)、可編程邏輯控制器溝通、現代及新一代工作地點等體系化資訊。

目錄

執行摘要

市場情況

  • UC&C技術現在正發展的方法
  • 技術投資的主要促進因素
  • 使用技術的頻率
  • 現在的通訊環境
  • IT/通訊預算的分配
  • 技術交換的主要促進因素
  • 現在的開放辦公室與採用小規模會議空間

UC&C應關注的趨勢 - 多重雲端

  • 多重雲端
  • 主要的IT課題
  • 2年後通訊解決方案的計畫
  • 未來引進各種雲端模式的計畫

UC&C應關注的趨勢 - 可編程邏輯控制器溝通

  • 可編程邏輯控制器溝通
  • 雲端中的工作量的未來計畫

UC&C應關注的趨勢 - 新的OPEX模式

  • 新的OPEX模式
  • 促進企業投資數位解決方案的因素

UC&C應關注的趨勢 - 人工智慧(AI)

  • 人工智慧(AI)
  • 使用AI強化溝通的優點
  • 使用AI強化溝通的風險

UC&C應關注的趨勢 - 準備現代的工作地點

  • 準備現代的工作地點
  • 為了支援高生產性的辦公室的主要投資計畫
  • 期待2年後的辦公室組成
  • 以各房間為基礎的視訊會議裝置的滿意度

策略要務

  • 成功及成長的策略性要務
  • 免責聲明

附錄

關於Frost & Sullivan

目錄
Product Code: K491-64

The Foundation is Set for Rapid Advancement

Frost & Sullivan's ‘2020 UCC Industry Trends to Watch report’ delivers an over-arching perspective of technologies and business models, rather than specific applications or providers, that will be most influential in terms of development direction and evolving value propositions in the unified communications and collaboration (UCC) market.

The industry is well past the need to prove the value of rich UCC applications that extend beyond voice-only collaboration. Businesses and users expect and require robust capabilities, and expectations will increase consistently.

In order to improve operational efficiencies, as well as business agility and flexibility, end-user organizations are seeking solutions that give them more choice, improve insights into vast amounts of data, automate routine and repetitive tasks or processes, and better engage employees with superior experiences.

Accordingly, leading providers and progressive customers are setting the stage for what UCC solutions will look like in the mid and long-terms.

Frost & Sullivan expects the following areas to impact the direction of development across the UCC spectrum:

  • Multi-cloud-the approach of leveraging components or platforms residing in different clouds, whether public, private or hybrid, together in UCC deployments
  • New operational expense (OPEX) models that allow a broader range of products and services to be consumed on a subscription basis, including on-premises equipment
  • Artificial intelligence (AI) infused more widely and deeply into hardware and software that are incorporated in UCC solutions
  • Programmable communications driven by the proliferation of available application programming interfaces (API) and micro-services that enable easier customization and creation of new services, and more efficient functionality consumption
  • Outfitting the modern and next-generation workplace will become more of a priority as end-user organizations seek to improve business efficiencies and employee productivity, enhance organizational agility, and spur innovation

This study will arm market participants with the tools they need to accurately assess market growth opportunities, as well as industry challenges, and align their growth strategies with key industry trends. Service providers, technology developers, resellers and other industry stakeholders can use the findings of this study to further develop their solutions portfolios, improve their go-to-market strategies and build partnerships and ecosystems for success. For best results, market participants may also consider leveraging Frost & Sullivan's market-specific research deliverables focusing on cloud communications, conferencing and collaboration services, communications systems and endpoints, infrastructure and other solutions enabling the office of the future and the connected workplace. End-user survey studies, inquiry time with industry experts and private briefing sessions further complement the research provided in this market study.

Table of Contents

Executive Summary

  • Key Findings
  • Key Findings (continued)
  • Key Findings (continued)

State of the Market

  • How UCC Technology is Currently Deployed
  • Top Drivers for Technology Investments
  • Frequency of Technology Use
  • Current Communications Environments
  • Allocation of IT/Telecom Budget
  • Top Drivers for Technology Replacement
  • Current Open Office and Small Meeting Space Adoption

2020 UCC Trends to Watch-Multi-Cloud

  • Multi-Cloud
  • Top IT Challenges
  • Plans for Communications Solutions in Two Years
  • Future Adoption Plans for Various Cloud Models

2020 UCC Trends to Watch-Programmable Communications

  • Programmable Communications
  • Future Plans for Workloads in the Cloud

2020 UCC Trends to Watch-New OPEX Models

  • New OPEX Models
  • Enterprise Digital Solution Investment Drivers

2020 UCC Trends to Watch-Artificial Intelligence

  • Artificial Intelligence
  • Benefits of Using AI to Enhance Communications
  • Risks of Using AI to Enhance Communications

2020 UCC Trends to Watch-Equipping the Modern Workplace

  • Equipping the Modern Workplace
  • Top Investment Plans to Support Productive Offices
  • Office Configuration Expectations in Two Years
  • Satisfaction with Room-based Video Conferencing Devices

Strategic Imperatives in 2020

  • Strategic Imperatives for Success and Growth
  • Legal Disclaimer

Appendix

  • List of Exhibits
  • List of Exhibits (continued)

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