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市場調查報告書

通訊及合作投資的終端使用者優先度:2019年

End-User Priorities in Communications and Collaboration Investments, 2019

出版商 Frost & Sullivan 商品編碼 927970
出版日期 內容資訊 英文 80 Pages
商品交期: 最快1-2個工作天內
價格
通訊及合作投資的終端使用者優先度:2019年 End-User Priorities in Communications and Collaboration Investments, 2019
出版日期: 2020年02月19日內容資訊: 英文 80 Pages
簡介

企業追求數位革命,並且要應付勞動力條件的變化,因而增加採納高等UCC (統一通訊溝通合作) 工具。

本報告測定了全球對於統一通訊 (UC) 及其他勞動力技術的現在/未來的決策行動,並分析企業現在面臨的IT相關課題、現在/未來商業溝通技術、促進通訊技術投資的要素、IT、通訊動向、可使用的IT預算等。

調查目的、方法

  • 調查目的
  • 調查方法
  • 回覆調查者的IT/通訊資產的所在國家
  • 回覆調查者:企業規模別
  • 技術購買決策中回覆調查者的職責
  • 回覆調查者:產業部門別
  • 回覆調查者:職位別

主要的調查結果概要

決策者的定位

  • 參與技術購買決策的職責
  • 促進引進技術的職責
  • 和消費者相同體驗的重要性
  • 在行動裝置支援應用程式的重要性
  • 購買決策中在僱員人口統計上的考慮事項
  • 新技術在採納曲線上的位置
  • 採用開放式辦公室與小規模會議空間
  • 3年後辦公室組成的預測
  • 有助支援生產性辦公室的主要投資計畫

通訊、合作的採用情況

  • 技術投資的主要成長促進因素
  • 現在推廣中的通訊、合作技術
  • 現在推廣中的會議技術
  • 技術的推廣方法
  • 技術的使用頻率
  • 技術的推廣方法
  • 推廣通訊、合作的好處
  • 對Desktop video及網路會議的投資的主要抑制因素
  • 對會議室型視訊會議的投資的主要抑制因素
  • 對小型討論空間視訊會議的投資的主要抑制因素(對最多4~6人的小房間的投資)
  • 對電話會議的投資的主要抑制因素
  • 對IP Telephony的投資的主要抑制因素
  • 對團隊合作工具(Slack、Microsoft Teamsスジ)的投資的主要抑制因素
  • 對桌上型或行動語音、UC客戶的投資的主要抑制因素
  • 對消費者用簡訊及通話服務(Skype、Google等)的投資的主要抑制因素
  • 對耳機投資的主要抑制因素
  • 對網路會議的投資的主要抑制因素
  • 現在的通訊環境
  • 2年後的通訊解決方案計畫
  • 適用商業的 Microsoft Skype 及Teams的發展狀況
  • 使用AI強化通訊的關聯性
  • 使用AI強化通訊的優點
  • 使用AI強化通訊的風險
  • 現在的視訊及網路會議的發展
  • 對雲端視訊及網路會議解決方案的滿意度
  • 選擇雲端視訊及網路會議的主要因素
  • 對團隊合作工具的滿意度
  • 選擇團隊合作工具的主要因素
  • 團隊合作工具供應商的認知
  • 對會議室用視訊會議裝置的滿意度
  • 影響購買會議室用視訊會議裝置的主要因素

預算

  • 一年總收入
  • 收益成長
  • 利益率
  • 對企業用數位解決方案預算的主要投資

結論

附錄

關於Frost & Sullivan

目錄
Product Code: K3F1-64

Adoption of Advanced UCC Tools is Rising as Businesses Pursue Digital Transformation and Address Shifting Workforce Requirements

The overall research objective is to measure the current use and future decision-making behavior toward unified communications and other workforce technologies around the globe, specifically: desktop, room-based and huddle room video conferencing; audio conferencing; web conferencing; IP telephony; team collaboration tools (e.g., Slack); unified communications (UC) clients; consumer messaging and calling services (e.g., Skype, Google, WhatsApp, WeChat); headsets; and unified messaging.

Frost & Sullivan aims to:

  • Understand the IT-related challenges organizations face today
  • Assess the current and future use of business communications technologies
  • Evaluate factors that drive investments in communications technologies
  • Gauge IT and communications trends
  • Appraise available IT budgets

The data were collected using an online survey of 1,067 global IT/telecom decision makers and influencers during the July-August 2019 period.

Key Features:

  • IT staff, C-level leaders and department heads are most commonly involved in enterprise digital solution purchase decisions.
  • Those same roles are also most consistently involved in driving solutions adoption within their organizations.
  • A consumer-like experience is deemed “very influential” in communications and collaboration solution purchase decisions.
  • Half of decision-maker respondents “often” consider diverse workforce demographics, compared to 27 percent that “always” consider workforce demographics, in purchase decisions.
  • Only 15 percent of respondents view their organizations as part of the late majority or laggards with respect to adoption of new enterprise digital technologies.
  • A majority of organizations expect the number of private offices, huddle rooms and mid-to-large conference rooms to increase in the next three years.
  • Desktop communications and collaboration tools, wireless enterprise voice devices, video endpoints, and collaboration-equipped huddle spaces rank among the top investments aimed at increasing office productivity.
  • The top drivers for investing in communications and collaboration solutions in the next two years include improving teamwork, information management and customer experiences.
  • Top investment restraints across most technologies include: cost, lack of perceived value and integration complexity.
  • Organizations are almost equally split on whether they have deployed single-vendor vs multi-vendor solutions. Hybrid (cloud and premises-based) architectures will continue to account for a considerable share of customer communications environments.
  • Leveraging artificial intelligence (AI) to enhance communications is a very relevant or somewhat relevant topic for nearly 80 percent of organizations.
  • Security concerns and job displacement are top concerns associated with leveraging AI to enhance communications.
  • The top four decision-making factors across numerous technologies include: security, ease of use, reliability, and features.
  • The top four investments for enterprise digital solutions in 2020 include: big data analytics, web and video conferencing, group video conferencing, and marketing automation.

Table of Contents

Research Objectives and Methods

  • Research Objectives
  • Survey Methodology
  • Countries Where Survey Respondents' IT/Telecom Assets are Situated
  • Survey Respondents by Company Size
  • Survey Respondent Roles in Technology Purchase Decisions
  • Survey Respondents by Industry Sector
  • Survey Respondents by Job Title

Summary of Major Findings

  • Summary of Major Findings
  • Summary of Major Findings (continued)

Decision-maker Positioning

  • Roles Involved in Technology Purchase Decisions
  • Roles Driving Technology Adoption
  • Importance of Consumer-like Experiences
  • Importance of Application Support on Mobile Devices
  • Workforce Demographic Considerations in Purchase Decisions
  • Position on the Adoption Curve of New Technologies
  • Open Office and Small Meeting Space Adoption
  • Office Configuration Expectations in Three Years
  • Top Investment Plans to Support Productive Offices

Communications and Collaboration Adoption Status

  • Top Drivers for Technology Investments
  • Communications and Collaboration Technologies Currently Deployed
  • Conferencing Technologies Currently Deployed
  • How Technology is Deployed
  • Frequency of Technology Use
  • How Technology is Deployed
  • Benefits of Communication and Collaboration Deployment
  • Top Restraints to Desktop Video and Web Conferencing Investment
  • Top Restraints to Conference Room-based Video Conferencing Investment
  • Top Restraints to Huddle Room Video Conferencing (Meant for Small Rooms of Up to 4-6 People Investment
  • Top Restraints to Audio Conferencing Investment
  • Top Restraints to IP Telephony Investment
  • Top Restraints to Team Collaboration Tools (e.g., Slack, Microsoft Teams) Investment
  • Top Restraints to Desktop or Mobile Voice or UC Client Investment
  • Top Restraints to Consumer Messaging and Calling Services (e.g., Skype, Google) Investment
  • Top Restraints to Headset Investment
  • Top Restraints to Webinar Investment
  • Current Communications Environments
  • Plans for Communications Solutions in Two Years
  • Status of Microsoft Skype for Business and Teams Deployment
  • Relevance of Using AI to Enhance Communications
  • Benefits of Using AI to Enhance Communications
  • Risks of Using AI to Enhance Communications
  • Current Video and Web Conferencing Deployments
  • Satisfaction with Cloud Video and Web Conferencing Solutions
  • Top Factors in Cloud Video and Web Conferencing Selection
  • Satisfaction with Team Collaboration Tools
  • Top Factors in Team Collaboration Tool Selection
  • Perceptions of Team Collaboration Tool Providers
  • Satisfaction with Room-based Video Conferencing Devices
  • Top Factors Affecting Room-based Video Conferencing Device Purchases

Budgets

  • Total Annual Revenues
  • Revenue Growth
  • Profit Margins
  • Top Investments for 2020 Enterprise Digital Solution Budgets

Conclusion

  • Conclusion
  • Legal Disclaimer

Appendix

  • List of Exhibits
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)

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