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市場調查報告書

經銷商管理系統 (DMS)的全球市場的預測

Global Dealer Management System Market, Forecast to 2025

出版商 Frost & Sullivan 商品編碼 920300
出版日期 內容資訊 英文 69 Pages
商品交期: 最快1-2個工作天內
價格
經銷商管理系統 (DMS)的全球市場的預測 Global Dealer Management System Market, Forecast to 2025
出版日期: 2019年12月20日內容資訊: 英文 69 Pages
簡介

歐洲及北美前幾名經銷商群組,考慮採用更整合性的方法。汽車零售業,從產品中心的方法轉移到客戶中心的方法,對應變化的客戶期待對經銷商來說變得重要。

本報告提供全球經銷商管理系統 (DMS) 市場相關調查分析,整合解決方案,參與模式,經營模式分析,未來預測等系統性資訊。

摘要整理

調查範圍、目的、背景、手法

汽車經銷商管理系統 (DMS) - 經營模式與趨勢分析

  • 主要的DMS供應商,各地區 - 美國,加拿大,南美
  • 主要的DMS供應商,各地區 - 歐洲
  • 汽車DMS經營模式分析
  • DMS供應商趨勢 - 平板電腦/行動應用程式的可用性
  • DMS供應商趨勢 - CRM

市場佔有率分析 - 北美、歐洲

  • 聯網汽車預測,各地區
  • 汽車DMS - 市場規模分析
  • DMS市場佔有率 - 美國、加拿大
  • DMS市場佔有率 - 歐洲

經銷商趨勢與分析 - 北美、歐洲

  • 新車銷售及市場佔有率,各製造廠商,美國
  • 美國的經銷商廣告
  • F&I流程的數位化
  • 美國的經銷商的服務、零件部門
  • 歐洲的經銷商生態系統
  • 歐洲的小型汽車經銷商
  • 歐洲的網路零售活動
  • 經銷商的未來 - VW

汽車DMS及CRM - 經營模式,價格設定,部署模型

  • 汽車CRM供應商 - 功能分析
  • 汽車CRM供應商管理模式
  • CRM功能與包裝分析
  • 第三方CRM供應商 vs. DMS供應商
  • 汽車CRM - 參加企業趨勢分析

汽車經銷商管理系統 - 主要企業

  • Adam Systems
  • Autologica
  • Auto/Mate
  • AutoSoft
  • Carsys
  • CDK Global
  • Datafirst DataCar
  • Dealer Built
  • incadea
  • Reynolds and Reynolds
  • Serti Information Solutions

成長機會分析

  • 汽車DMS及CRM企業
  • 汽車DMS的成長機會
  • 汽車DMS的策略性必要事項

彙整

附錄

目錄
Product Code: K2C3-18

By 2022, 65.0% of the Dealerships will Leverage the Benefits of SaaS-based DMS Solutions

This study analyses the competitive landscape, business models, pricing, and future focus areas of dealerships, DMS providers, and third-party vendors in the automotive DMS market.

Frost & Sullivan research indicates that top dealer groups in Europe and North America believe in adopting a more integral approach rather than supporting a variety of separate add-on systems. Automotive retail is shifting from a product-driven approach to a customer-centric approach, and accommodating changing customer expectations have become crucial for dealers. However, dealerships are struggling to capture fine customer data through multiple online retail channels, to ensure that information is actionable, and to achieve a centralized view of customers across all stores. With Europe permitting the use of direct distribution channels, OEMs are replacing conventional dealerships with virtual showrooms. As a result, OEMs are divesting offline dealerships to independent dealer groups in Europe.

Automotive CRM's competitive landscape is evolving, with DMS providers entering the market and intensifying competition. Third-party CRM vendors are expected to become acquisition targets to major DMS providers. DMS vendors will offer integrated solutions with built-in CRM capabilities, thereby eliminating third-party contracts for customers.

DMS providers lack advanced CRM capabilities and are, hence, acquiring small CRM vendors to realize profitable business opportunities in the market. For example, CDK Global acquired ELEAD1ONE to strengthen CRM capabilities and expand its client base in the United States. Third-party CRM vendors are offering flexible integration interfaces to ensure that dealers connect to DMS systems seamlessly. It is essential that CRM and DMS providers work hand-in-hand to survive in the industry and for dealers to realize business profits. Dealerships/OEMs that establish a well-defined omni-channel strategy are likely to attract more customers, build trusted relationships, and transform the overall customer experience, thereby enabling higher profit margins in sales and aftersales.

Automotive dealerships will always be the primary consumers of CRM. DMS vendors are integrating CRM into their packages and offering end-to-end dealer solutions to maximise business profitability for dealerships. Although CRM vendors offer an integrated suite of services, they have to primarily work hand-in-hand with DMS vendors for dealerships and to realise business profitability. Large dealerships with DMS service providers are primarily under contract programs. In 2018, web-based solutions gained prominence with small dealerships with 1 or 2 rooftops across North America. Large dealerships will involve a long transition and security concerns when it comes to full cloud adoption and, hence, will remain sceptical towards cloud CRM until 2025.

Table of Contents

Executive Summary

  • Key Findings
  • Integrated DMS Solutions to Intensify Competition
  • DMS and CRM Engagement Models in the Auto Industry
  • Automotive DMS Business Model Analysis
  • Key Findings and Future Outlook

Research Aim and Objectives, Background, and Methodology

  • Research Scope
  • Research Aims and Objectives
  • Key Questions this Study will Answer
  • Research Background
  • Research Methodology

Automotive Dealer Management System-Business Model and Trend Analysis

  • Key DMS Vendors by Region-US, Canada, and South America
  • Key DMS Vendors by Region-Europe
  • Automotive DMS Business Model Analysis
  • DMS Vendor Trends-Availability of Tablet /Mobile App
  • DMS Vendor Trends-CRM

Market Share Analysis-North America and Europe

  • Connected Cars Forecast by Region
  • Automotive DMS-Market Size Analysis
  • DMS Market Share-US and Canada
  • DMS Market Share-Europe

Dealership Trends and Analysis-North America and Europe

  • New Vehicle Sales and Market Share by Manufacturer, US
  • Dealership Advertising in the US
  • F&I Process Digitization
  • Service and Parts Departments in US Dealerships
  • Service and Parts Departments in US Dealerships (continued)
  • European Dealership Ecosystem
  • European Light Vehicle Dealership
  • Online Retail Activities in Europe
  • The Future of Dealerships-Volkswagen 2020

Automotive DMS and CRM-Business Models, Pricing and Deployment Models

  • Automotive CRM Vendors-Feature Analysis
  • Automotive CRM Vendor Engagement Models
  • CRM Features and Package Analysis
  • Third-party CRM Vendors vs. DMS Vendors
  • Automotive CRM-Participants Trends Analysis
  • Automotive CRM-Participants Trends Analysis (continued)

Automotive Dealer Management System-Key Companies

  • Adam Systems
  • Autologica
  • Auto/Mate
  • AutoSoft
  • Carsys
  • CDK Global
  • Datafirst DataCar
  • Dealer Built
  • incadea
  • Reynolds and Reynolds
  • Serti Information Solutions

Growth Opportunity Analysis

  • Automotive DMS and CRM Companies
  • Automotive DMS Growth Opportunities
  • Strategic Imperatives for Automotive DMS

The Last Word

  • 3 Big Predictions
  • Legal Disclaimer

Appendix

  • Abbreviations and Acronyms Used
  • Market Engineering Methodology
  • List of Exhibits
  • List of Exhibits (continued)