市場調查報告書

車隊管理與車載資通訊解決方案:南北美的車隊管理業者之期望與投資意願

Americas Fleet Managers' Desirability and Willingness to Pay for Fleet Management and Telematics Solutions, 2017

出版商 Frost & Sullivan 商品編碼 670607
出版日期 內容資訊 英文 125 Pages
商品交期: 最快1-2個工作天內
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車隊管理與車載資通訊解決方案:南北美的車隊管理業者之期望與投資意願 Americas Fleet Managers' Desirability and Willingness to Pay for Fleet Management and Telematics Solutions, 2017
出版日期: 2018年07月26日內容資訊: 英文 125 Pages
簡介

到了2020年時,推估將有超過3500萬台的卡車及連網卡車。在此情況之下,約有四成的車隊管理業者認為連網卡車將成為必需品,此外隨著智慧道路及智慧城市的導入,智慧卡車也勢必成為不可或缺之物。

本報告針對南北美的車隊管理業者對車隊管理、車載資通訊解決方案的期望及投資意願進行調查,南北美連網卡車市場現況、車隊管理者現正面臨的挑戰即可得的解決方案、車載資通訊解決方案的使用趨勢、受到偏愛的車載資通訊硬體、車載資通訊服務、價格設定、商業模型、受到偏愛的車載資通訊供應商及其滿意度、供應商選定基準等內容彙整皆彙整提供如後。

第1章 調查目的與方法

第2章 市場背景:南北美的連網卡車市場

  • 車隊經營的總成本:導入車載資通訊的優點
  • 藉由車載資通訊削減經費的類型
  • 主要車載資通訊服務
  • 將在未來進行整合的主要車載資通訊服務
  • 車隊管理業者及車載資通訊供應商的市場機會
  • 個案研究:車隊管理業者回饋的重要性
  • 連網卡車:成長潛力
  • 美國及加拿大車隊車載資通訊市場:市場概要
  • 拉丁美洲主要國家的車隊車載資通訊市場:市場概要
  • 南北美車隊車載資通訊市場:地域概要

第3章 調查對像概要

第4章 執行摘要

  • 客戶調查的對象分類
  • 課題與現有的解決方案
  • 對車載資通訊的認識與態度
  • 車載資通訊的使用及其優點
  • 受到偏愛的車載資通訊供應商及滿意度索引
  • 受到偏愛的車載資通訊硬體及未來期許
  • 受到偏愛的車載資通訊服務及未來期許
  • 受到偏愛的價格設定與商業模型
  • 車載資通訊供應商的選擇標準
  • 對車隊車載資通訊的認知度
  • 車載資通訊用戶及非用戶的喜好
  • 車隊企業的喜好:依國家分類
    • 美國
    • 加拿大
    • 巴西
    • 墨西哥

第5章 課題與現有的解決方案

  • 車隊經營的主要課題
  • 受到廣泛使用的非車載資通訊車隊管理解決方案
  • 車輛選定標準 車兩選定基準

第6章 對車載資通訊的認識與態度

  • 車隊車載資通訊解決方案的認知度
  • 從汽車引擎所得數據的重要性
  • 對車隊車載資通訊解決方案的態度
  • 不投資車隊車載資通訊解決方案的理由
  • 促進車隊車載資通訊使用的優點
  • 下次採購時是否會考慮車隊車載資通訊
  • OEM對使用車載資通訊的態度

第7章 車載資通訊的使用及其優點

  • 車載資通訊解決方案搭載車隊:普及程度
  • 投資車載資通訊的理由
  • 車載資通訊用戶所廣泛使用的車隊車載資通訊方案
  • 非車載資通訊用戶對車隊車載資通訊方案的興趣
  • 對車載資通訊解決方案的滿意度
  • 車載資通訊與非車載資通訊解決方案的成本削減
  • 車隊車載資通訊供應商的使用及類型

第8章 受到偏愛的車載資通訊供應商及滿意度索引

  • 滿意度與變更的意願
  • 受到偏愛的車隊車載資通訊供應商
  • 車載資通訊服務首年度免費之後的使用意願、其他

第9章 受到偏愛的車載資通訊硬體及未來期許

  • 受到偏愛的車載資通訊硬體及未來期許
  • 從ECM所得數據的重要性
  • 車隊車載資通訊硬體偏好類型
  • 車載資通訊硬體設備的主要選擇標準
  • 車隊車載資通訊硬體顯示的偏好類型

第10章 受到偏愛的車載資通訊服務及未來期許

  • 受到偏愛的車載資通訊服務及未來期許
  • 車輛管理
  • 駕駛管理與駕駛的行動管理
  • 安全與保全管理
  • 拖車管理
  • 訂單管理
  • 車載資通訊方案的偏好:現在的使用 vs 未來興趣
  • 主要附加價值車載資通訊服務整合相關喜好

第11章 受到偏愛的價格設定與商業模型

  • 受到偏愛的價格設定:車隊車載資通訊硬體設備
  • 受到偏愛的價格設定:車載資通訊方案:各國
  • 理想的客製化車載資通訊方案
  • 受到偏愛的價格設定:個別附加服務的整合
  • 受到偏愛的商業模型:預付投資 vs 非預付成本
  • 收益共享商業模型的喜好

第12章 車載資通訊供應商的選擇標準

第13章 附錄

第14章 關於FROST & SULLIVAN

目錄
Product Code: K2C2-18

Understand Consumer Perceptions, Switching Behaviour and Willingness to Pay

The overall objectives of this study are to investigate typical attitudes towards fleet telematics (fleet management system solutions), understand key features and service expectations; explore perceptions and willingness to pay for fleet telematics services; examine vendor satisfaction and brand perceptions; and look at vendor consideration and selection criteria. Data was collected by means of a panel-based survey in the US, Canada, Brazil and Mexico. A total of 210 decision makers or key influencers for fleet management solutions were surveyed to obtain the results. Service packages discussed in the study are fuel management, vehicle management, safety and security, order management, driver management, driver behaviour management and trailer management.

Research Scope

  • Evaluate general attitude towards fleet telematics (FMS)
  • Understand features and services that are expected from a device as well as most preferred back-office services standpoint
  • Measure perceptions and willingness to pay for fleet telematics services
  • Understand key vendor considerations and selection criteria
  • Measure level of satisfaction with vendors

Why Connected Truck Market?

  • By 2020, more than 35 million of trucks globally will be connected
  • Nearly 40% of fleet managers feel connected trucks are a "must have"
  • With smart roads and smart cities, smart trucks will be a necessity
  • Driver behaviour and compliance will be the key aspects for fleet optimisation
  • Future trucks will allow the user to easily pay for fuel, toll, parking, infotainment and many more in real time

Research Highlights

  • Challenges Faced and Current Non-Telematics Solutions Used to Address - identifies current non-telematics solutions used to address the challenges and the benefits realised
  • Awareness and Attitude towards telematics - identifies the perception of telematics, and the reasons for not investing
  • Usage of Telematics and Benefits Realised - presents the type of telematics solutions largely used and the reasons for investing
  • Preferred Telematics Vendor and Satisfaction Index - showcases the satisfaction level of current telematics solution and presents the preferred telematics solution for the future
  • Preferred Telematics Hardware and Future Expectation - identifies the preference of hardware device and in-cab display
  • Preferred Telematics Services and Future Expectation - highlights the most used telematics services today and the preferred telematics services for the future
  • Preferred Pricing and Business Model - identifies the preferred hardware and service pricing of telematics services and packages; and the interest towards new business models
  • Preferred Selection Criteria of Telematics Vendor - identifies the initial criteria to nominate a telematics vendor and the popular medium used to follow a telematics vendor.

Table of Contents

1. RESEARCH OBJECTIVES AND METHODOLOGY

  • Research Objectives-Fleet Management Survey
  • Research Methodology
  • Definitions
  • Research Methodology-Questions About Fleet Telematics Services

2. CONNECTED TRUCK MARKET-AN OVERVIEW OF THE AMERICAS MARKET (MARKET CONTEXT)

  • Total Cost of Fleet Operation-Benefits of Installing Telematics
  • Types of Savings using Telematics-Managing Cost is Essential
  • Key Telematics Services
  • Key Telematics Services to Integrate in Future
  • Opportunities for All-Fleet Manager and Telematics Provider
  • Case Study-Importance of Fleet Manager's Feedback
  • Connected Truck Growth Potential
  • US and Canada Fleet Telematics Market-Market Snapshot
  • Select LATAM Fleet Telematics Market-Market Snapshot
  • Americas Fleet Telematics Market-Regional Snapshot

3. SAMPLE OVERVIEW

  • Sample Structure-Fleet Characteristics
  • Sample Structure-Customer Type
  • Respondent Position and Industry
  • Area of Operating
  • Key Parameters of Purchased Commercial Vehicles

4. EXECUTIVE SUMMARY

  • Key Sections Covered in the Customer Research
  • Challenges Faced and Current Solutions Used to Address
  • Awareness and Attitude towards Telematics
  • Usage of Telematics and Benefits Realized
  • Preferred Telematics Vendor and Satisfaction Index
  • Preferred Telematics Hardware and Future Expectation
  • Preferred Telematics Services and Future Expectation
  • Preferred Pricing and Business Model
  • Preferred Selection Criteria of Telematics Vendor
  • Familiarity of Fleet Telematics is Very High
  • High Satisfaction Score is Realised
  • Preferences of Telematics Users and Non-Users
  • Preference of Fleet Companies by Countries
  • Preference of Fleet Companies by Countries (continued)
  • Preference of Fleet Companies by Countries (continued)
  • Executive Findings of US Fleets
  • Executive Findings of Canada Fleets
  • Executive Findings of Brazil Fleets
  • Executive Findings of Mexico Fleets

5. CHALLENGES FACED AND CURRENT SOLUTIONS USED TO ADDRESS

  • Challenges Faced and Current Solutions Used to Address
  • Key Challenges in Operating the Fleet
  • Key Challenges in Operating the Fleet (continued)
  • Widely Used Non-Telematics Fleet Management Solution
  • Criteria for Choosing Vehicles to Equip Fleet Management Solutions

6. AWARENESS AND ATTITUDE TOWARD TELEMATICS

  • Awareness and Attitude toward Telematics
  • Familiarity of Fleet Telematics Solutions
  • Importance of Data from Vehicle Engine
  • Attitude Towards Fleet Telematics Solutions
  • Reasons for Not Investing in Fleet Telematics Solutions
  • Benefits that Can Convince to Use Fleet Telematics
  • Likeliness toward Considering Fleet Telematics in Next Vehicle Purchase
  • Attitude toward Usage of OEM Telematics

7. TELEMATICS SOLUTIONSUSAGE AND BENEFITS REALISED

  • Usage of Telematics and Benefits Realised
  • Fleet with Telematics Solutions in Use-Penetration Level
  • Reasons for Investing into Telematics
  • Fleet Telematics Packages Widely Used by Telematics Users
  • Interest towards Fleet Telematics Packages for Non-telematics Users
  • Satisfaction with Telematics Solutions
  • Cost Savings Achieved by Telematics and Non-Telematics Solutions
  • Usage and Type of Fleet Telematics Supplier

8. PREFERRED TELEMATICS VENDOR AND SATISFACTION INDEX

  • Preferred Telematics Vendor and Satisfaction Index
  • Satisfaction and Willingness to Change
  • Preferred Fleet Telematics Vendor
  • Integration of OEM Telematics in Other Vehicle Makes
  • Willingness to Retain Telematics Services After Initial Free Year

9. PREFERRED TELEMATICS HARDWARE AND FUTURE EXPECTATION

  • Preferred Telematics Hardware and Future Expectation
  • Importance of Data from Engine Control Module
  • Preferred Type of Fleet Telematics Hardware
  • Key Selection Criteria-Telematics Hardware Device
  • Preferred Type of Fleet Telematics Hardware Display

10. PREFERRED TELEMATICS SERVICES AND FUTURE EXPECTATION

  • Preferred Telematics Services and Future Expectation
  • Vehicle Management-Usage
  • Driver and Driver Behaviour Management-Usage
  • Safety and Security Management-Usage
  • Trailer Management-Usage
  • Order Management-Usage
  • Preference of Telematics Packages-Current Usage versus Future Interest
  • Preference for Integrating Key Value-added Telematics Services (I)
  • Preference for Integrating Key Value-added Telematics Services (II)

11. PREFERRED PRICING AND BUSINESS MODEL

  • Preferred Pricing and Business Model
  • Preferred Pricing for Fleet Telematics Hardware Device
  • Preferred Pricing for Fleet Telematics Hardware Device (continued)
  • Preferred Pricing for Individual Telematics Packages-By Country
  • Ideal Custom Telematics Package
  • Preferred Pricing for Integrating Individual Additional Services
  • Preferred Business Model-Upfront Investment versus No Upfront Cost
  • Preference in Profit Sharing Business Model

12. PREFERRED SELECTION CRITERIA OF TELEMATICS VENDOR

  • Selection Criteria of Telematics Vendor
  • Selection Criteria-Fleet Telematics Vendor
  • Key After-Sales Support Services
  • Information Sources
  • Legal Disclaimer

13. APPENDIX

  • List of Exhibits
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)

14. THE FROST & SULLIVAN STORY

  • The Frost & Sullivan Story
  • Value Proposition-Future of Your Company & Career
  • Global Perspective
  • Industry Convergence
  • 360° Research Perspective
  • Implementation Excellence
  • Our Blue Ocean Strategy
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