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市場調查報告書

新加坡的客服中心應用市場

Singaporean Contact Center Applications Market, Forecast to 2024

出版商 Frost & Sullivan 商品編碼 643496
出版日期 內容資訊 英文 31 Pages
商品交期: 最快1-2個工作天內
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新加坡的客服中心應用市場 Singaporean Contact Center Applications Market, Forecast to 2024
出版日期: 2019年07月22日內容資訊: 英文 31 Pages
簡介

新加坡的客服中心應用市場預計將從2016年的1,630萬美元縮小到2023年的1,620萬美元。還有本市場預計從2016年到2023年間將以0.1%的年複合成長率發展。

本報告提供新加坡的客服中心應用市場調查,市場概要,技術及價格趨勢,各類別(解決方案、用途、技術)的收益預測,各產業領域的市場規模及成長率的變化與預測,競爭情形,主要供應商的簡介等資料彙整。

第1章 摘要整理

  • 摘要整理
  • 市場工程評量

第2章 市場概要

  • 市場定義
  • 調查手法
  • 市場區隔

第3章 市場預測與趨勢

  • 預測的前提條件
  • 市場工程評量
  • 主要趨勢
  • 收益預測
  • 收益預測:各用途
  • 收益預測的相關討論
  • 垂直產業上滲透趨勢
  • 水平產業上滲透趨勢

第4章 市場佔有率和競爭分析

  • 市場佔有率
  • 競爭環境
  • 競爭評估
  • 免責聲明

第5章 附錄

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目錄
Product Code: 4K93-76

The Adoption of WFM and Analytics Applications will Bring Growth Opportunities

The Singaporean contact center application market shrunk by 0.4% in 2017 and generated $16.2 million. The market is forecast to shrink further at a CAGR of 0.3% from 2017 to 2024.

This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the region. It covers 6 application segments: Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM), and analytics.

The base year is 2017. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2018 to 2024.

Research Highlights:

  • Market trends based on market conditions, technology trends, and pricing trends
  • Revenue forecasts for solutions, applications, and technologies
  • Analyses and highlights of trends for verticals and for horizontals (trends identified on the basis of technology adoption across various industries and by the size of the contact centers)
  • Market size and market share by application and by country
  • Market Engineering measurements, such as market stage, market revenue for 2017, market size at the end of the forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration
  • Strategies, growth analysis, competitive landscape, and future focus for major contact center application vendors: Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocast, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech), SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Unify, Verint Systems, Voiceware, West Interactive, Zinglabs, and ZTE

Key Issues Addressed:

  • Is the market growing, declining, or experiencing saturation?
  • How long will it continue to grow and at what rate?
  • What are the key growth regions for the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market?
  • What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape?
  • How is it expected to evolve in the future?
  • How are ecosystem participants gearing up for the future?
  • How will the market change over time?
  • Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption?
  • What are some of the vertical-specific trends?
  • Do the products and services meet customer needs, or is additional development required?

Table of Contents

Executive Summary

  • Key Findings
  • Market Engineering Measurements

Market Overview

  • Market Definitions
  • Research Methodology
  • Segmentation
  • Segmentation (continued)
  • Segmentation (continued)

Forecasts and Trends

  • Forecast Assumptions
  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)
  • Legal Disclaimer

Appendix

  • Market Engineering Methodology
  • Partial List of Companies Interviewed
  • List of Exhibits
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