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客服中心應用的亞太地區市場:至2024年的預測

Asia-Pacific Contact Center Applications Market, Forecast to 2024

出版商 Frost & Sullivan 商品編碼 643486
出版日期 內容資訊 英文 253 Pages
商品交期: 最快1-2個工作天內
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客服中心應用的亞太地區市場:至2024年的預測 Asia-Pacific Contact Center Applications Market, Forecast to 2024
出版日期: 2019年07月22日內容資訊: 英文 253 Pages
簡介

亞太地區的客服中心應用市場規模,從2017年的6億3660萬美元,預計到2024年到7億100萬美元擴大,年複合成長率 (CAGR) 1.4%的成長。

本報告提供亞太地區的14個國家的客服中心應用市場調查分析,市場概要,促進因素、課題,預測、趨勢,競爭分析,成長機會等相關的系統性資訊。

摘要整理

市場概要

促進因素、阻礙因素

  • 推動市場要素
  • 阻礙市場要素

預測、趨勢

  • 預測的前提條件
  • 市場概要:市場趨勢
  • 市場概要:技術趨勢
  • 市場概要:價格趨勢
  • 收益預測
  • 收益預測的考察
  • 市場亮點:各國
  • 收益比率的明細:各應用領域
  • 市場亮點:各應用領域
  • 市場亮點的考察
  • 市場亮點:各水平、垂直產業

市場佔有率、競爭分析

  • 供應商市場佔有率
  • 供應商市場佔有率:各應用領域
  • 亞太地區市場:競爭評估

澳洲的客服中心應用市場

  • 市場工程評量
  • 主要趨勢概要
  • 收益預測
  • 收益預測:各應用領域
  • 收益預測的考察
  • 各垂直產業引進趨勢
  • 各水平產業引進趨勢

市場佔有率、競爭分析 - 澳洲市場

  • 市場佔有率
  • 競爭環境
  • 競爭評估

中國的客服中心應用市場

市場佔有率、競爭分析 - 中國市場

香港的客服中心應用市場

市場佔有率、競爭分析 - 香港市場

印度的客服中心應用市場

市場佔有率、競爭分析 - 印度市場

印尼的客服中心應用市場

市場佔有率、競爭分析 - 印尼市場

日本的客服中心應用市場

市場佔有率、競爭分析 - 日本市場

馬來西亞的客服中心應用市場

市場佔有率、競爭分析 - 馬來西亞市場

紐西蘭的客服中心應用市場

市場佔有率、競爭分析 - 紐西蘭市場

菲律賓的客服中心應用市場

市場佔有率、競爭分析 - 菲律賓市場

新加坡的客服中心應用市場

市場佔有率、競爭分析 - 新加坡市場

韓國的客服中心應用市場

市場佔有率、競爭分析 - 韓國市場

台灣的客服中心應用市場

市場佔有率、競爭分析 - 台灣市場

泰國的客服中心應用市場

市場佔有率、競爭分析 - 泰國市場

越南的客服中心應用市場

市場佔有率、競爭分析 - 越南市場

彙整

附錄

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目錄
Product Code: P9FF-76

Traditional Core Application Segments Decline. Focus on Advanced Applications for Growth

The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $636.6 million in 2017 to $701.0 million by 2024, at a Compound Annual Growth Rate (CAGR) of 1.4%.

The research service covers the contact center application markets in 14 APAC countries: Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. It covers 6 application segments: Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM), and analytics.

The base year is 2017. Forecasts are provided for applications and contact center sizes for the years 2018 to 2024.

Research Highlights:

  • Market trends based on market conditions, technology trends, and pricing trends
  • Regional trends for Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam
  • Revenue forecasts for solutions, applications, and technologies
  • Analyses and highlights of trends for verticals and for horizontals (trends identified on the basis of technology adoption across various industries and by the size of the contact centers)
  • Market size and market share by application and by country
  • Market Engineering Measurements for 2017, such as Market stage, market revenue for 2017, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration
  • Strategies, growth analysis, competitive landscape, and future focus for major contact center application vendors: Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocast, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech), SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Unify, Verint Systems, Voiceware, West Interactive, Zinglabs, and ZTE

Key Issues Addressed:

  • Is the market growing, declining, or experiencing saturation?
  • How long will it continue to grow and at what rate?
  • What are the key growth regions for the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market?
  • What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape?
  • How is it expected to evolve in the future?
  • How are ecosystem participants gearing up for the future?
  • How will the market change over time?
  • Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption?
  • What are some of the vertical-specific trends?
  • Do the products and services meet customer needs, or is additional development required?

Table of Contents

Executive Summary

  • Key Findings
  • Executive Summary - Market Engineering Measurements
  • Executive Summary - CEO's Perspective

Market Overview

  • Market Definitions
  • Research Methodology
  • Geographical Coverage
  • Segmentation
  • Segmentation (continued)
  • Segmentation (continued)
  • Key Questions this Study will Answer

Drivers and Restraints

  • Market Drivers
  • Market Restraints

Forecasts and Trends

  • Forecast Assumptions
  • Market Overview - Market Trends
  • Market Overview - Market Trends (continued)
  • Market Overview - Technology Trends
  • Market Overview - Technology Trends (continued)
  • Market Overview - Price Trends
  • Revenue Forecast
  • Revenue Forecast Discussion
  • Market Highlights by Country
  • Percent Revenue Breakdown by Application
  • Market Highlights by Application
  • Market Highlights Discussion
  • Market Highlights by Horizontal and Vertical
  • Market Highlights by Horizontal and Vertical (continued)
  • Market Highlights by Horizontal and Vertical (continued)

Market Share and Competitive Analysis

  • Vendor Market Share
  • Vendor Market Share by Application
  • Vendor Market Share by Application (continued)
  • Vendor Market Share by Application (continued)
  • Asia - Pacific Market - Competitive Assessment
  • Asia - Pacific Market - Competitive Assessment (continued)
  • Asia - Pacific Market - Competitive Assessment (continued)
  • Asia - Pacific Market - Competitive Assessment (continued)
  • Asia - Pacific Market - Competitive Assessment (continued)

The Australian Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Australian Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)
  • Competitive Assessment (continued)

The Chinese Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Chinese Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

The Hong Kong Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Hong Kong Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment

The Indian Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Indian Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

The Indonesian Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Indonesian Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment

The Japanese Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Japanese Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)
  • Competitive Assessment (continued)

The Malaysian Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Malaysian Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

The New Zealand Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - New Zealand Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

The Philippine Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Philippine Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

Singaporean Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Singaporean Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

South Korean Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - South Korean Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

Taiwanese Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Taiwanese Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment

Thai Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Thai Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

Vietnamese Contact Center Applications Market

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

Market Share and Competitive Analysis - Vietnamese Contact Center Applications Market

  • Market Share
  • Competitive Environment
  • Competitive Assessment

The Last Word

  • The Last Word
  • Legal Disclaimer

Appendix

  • Market Engineering Methodology
  • Market Engineering Measurements
  • Other Participants in Asia - Pacific
  • Partial List of Companies Interviewed
  • List of Exhibits
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
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