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Digital Transformation in Airports

出版商 Frost & Sullivan 商品編碼 600251
出版日期 內容資訊 英文 119 Pages
商品交期: 最快1-2個工作天內
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機場的數位轉型 Digital Transformation in Airports
出版日期: 2018年01月05日 內容資訊: 英文 119 Pages


第1章 摘要整理

第2章 概要

第3章 未來的機場

  • 推動機場轉型的特點
  • 機場城市
  • 自助乘客之旅
  • 自助旅游生態系統
  • 自助服務移動集成商
  • 機場乘客的期望
  • 過渡到以客運為中心的商業模式
  • 提高旅客體驗的地區
  • 乘客中心 - 數位乘客之旅
  • 全面機場管理(TAM)
  • 數據協作的基礎-A-CDM
  • 從A-CDM過渡到TAM
  • 機場可持續發展
  • 可持續性 - 機場目標
  • 可持續性 - 環保高效的機場

第4章 數位轉型技術的基本組件

  • 技術策略的基本組件
  • 數位平台
    • 數據孤島
    • 開放原始碼·雲端支援
    • 藍圖
  • 巨量資料
    • 技術策略的基本組件
    • 資料分析矩陣
    • 實行·案例研究
  • 巨量資料·AI·自動化
  • 雲端運算:技術策略的基本組件
  • 資料安全
    • 技術策略的基本組件
    • 生物辨識
    • 塊環鏈
  • 行動:技術策略的基本組件

第5章 機場的數位轉型現況

  • 目前情形
  • 數位轉型的引進:技術引進
  • 數據孤島的資料流程
  • 數位技術的需求性·滿意度
  • 數位技術的引進
  • 技術引進率

第6章 機場業務的數位轉型

  • 機場重要業務的數位轉型
  • 旅客業務
    • 主要調查結果
    • 主要KPI·回收資料集
    • 未來展望
  • 機場業務
    • 主要調查結果
    • 主要KPI·回收資料集
    • 未來展望
  • 安全性&安全
    • 主要調查結果
    • 主要KPI·回收資料集
    • 未來展望
  • 行李業務
    • 主要調查結果
    • 主要KPI·回收資料集
    • 未來展望
  • 基礎架構管理
    • 主要調查結果
    • 主要KPI·回收資料集
    • 未來展望
  • 總務·財務
    • 主要調查結果
    • 主要KPI·回收資料集
    • 未來展望

第7章 機場的數位支出

  • 收益·旅客的成長
  • 機場的數位轉型:IT預算
  • 機場的數位轉型:IT支出預測

第8章 供應商的生態系統·成長機會

  • 機場的相關利益者
  • 相關利益者的事業案例區分
  • 主要技術與供應商
  • 供應商的生態系統
  • 主要業務主要的所有者
  • 干擾者的生態系統
  • M&A
  • 成長機會:數據貨幣化
  • 成長機會:阻礙管理
  • 成長機會 - 擴展到相鄰的細分市場
  • 成功·成長的策略性必要條件

第9章 總論

第10章 附錄


Product Code: MD97-22

Technology Disruption Renders Contemporary Solutions Obsolete and Spurs Transformation across Airport Processes

A number of factors symbolize the struggle airports face in their journey to host the roughly 7 billion passengers that depart from and arrive at an airport every year. Capacity constraints, growing passenger footfalls, stagnant aeronautical revenues and competition necessitate a transformation in business models, operational processes and organizational activities by leveraging emerging digital technologies and transitioning from a flight operations-based business model to a passenger-centric one.

Presently, global airports have acknowledged the importance of digitalization, although there are many barriers to implementation. Resistance to change is due to the disruption in current operations, cost of implementing digital technologies and the uncertainty over ROI. Additionally, many operators do not have clarity over the solution that best matches their need and are not presented with convincing business case values and metrics that showcase the transformational advantages of adopting digital technology.

Frost & Sullivan undertook a global survey of airports in order to assess the current status of digital transformation programs within airports, challenges to implementation, customer requirements and future development plans. The research findings have been complemented with information from internally held airport databases, participation and discussions at international airport conferences as well as a number of interviews with major industry suppliers.

This research service defines the relevance of digital transformation in the context of the airport, showcases the underlying framework to build an effective business case, describes the technology strategy that should be employed in the course of implementing digital initiatives at the airport and provides an overview of digital goals the airport can aim for as it transforms various processes.

The research is segmented to give the reader clarity in understanding the features that will embody the ‘Airport of the Future', building blocks that address the utilization of data, the current status of airports in adopting technology and their position in digitalization relative to the ultimate ‘Smart' Airport. A segment is devoted to understanding airport IT budgets and IT spending forecasts over the next 7 years. The final segment of the research service provides detailed insights into the supplier ecosystem, major digital technology suppliers, and disruptive services and suppliers that are likely to lead to strategic mergers, acquisitions and partnerships in the industry.

Monetization of generated data, expansion of product portfolio by tapping into undersupplied solutions like management of operations during disruptive events, and diversification into adjacent airport segments provide suppliers with good growth opportunities. While investing in new technology and data management solutions, suppliers have to understand the importance of system interoperability, data integration, standardization and collaboration among various airport stakeholders.

Key Issues Addressed:

  • What is Airport Digital Transformation and how does it help my airport?
  • What kind of strategies h should be employed to facilitate digital transformation?
  • What are the objectives, advantages and driving factors that promote airport digital transformation?
  • What are the challenges and barriers to airport digital transformation?
  • What are the main features that will drive the airport of the future?
  • What are the technology building blocks that mold a transformed airport?
  • How does data drive airports towards digital transformation?
  • How effectively are airports using data? What is the current stage of digital transformation at airports?
  • What is the current status of airport technology adoption?
  • What processes at the airport are going digital? What is the impact of digital transformation on these processes?
  • What are the Key Performance Indicators (KPIs) that are tracked towards the transformational journey?
  • What are the objectives, advantages and driving factors that promote airport digital transformation?
  • How are airport IT budgets positioned with the emergence of digital strategies and initiatives?
  • How much does the airport industry look to invest in digital technology by 2023? 15. What are the top criteria that impact digital transformation business case?
  • What are the criteria that impact selection of a supplier in the procurement process?
  • Who are the major suppliers in the industry for each airport segment? Which companies are providing the disruptive technology?
  • What are the major mergers and acquisitions seen in the industry?
  • What are the major growth opportunities for suppliers in the industry?
  • What are the strategic imperatives suppliers have to adopt for success?

Table of Contents


  • Study Methodology
  • Key Findings


  • What is Digital Transformation?
  • Phases of Airport Digital Transformation
  • Frost & Sullivan Airport Digital Transformation Framework
  • Airport Digital Transformation-Goals and Strategy
  • Airport Digital Transformation-Vision Alignment
  • Airport Digital Transformation Operator Vision
  • Airport Digital Transformation Imperatives
  • Major Objectives for Airport Digital Transformation
  • Airport Digital Transformation-Facilitating Factors
  • Airport Digital Transformation-Challenges
  • Airport Digital Transformation Priorities
  • Transformational Advantages for Airports


  • Features Driving Airport Transformation
  • Airport City
  • Self-service-Passenger Journey
  • Self-service-Passenger Journey (continued)
  • Self-service-Travel Ecosystems
  • Self-service-Mobility Integrators
  • Passenger Expectations from Airport
  • Transition to Passenger-centric Business Model
  • Areas that Enhance the Passenger Experience
  • Passenger Centricity-Digital Passenger Journey
  • Total Airport Management (TAM)
  • Foundation of Data Collaboration-A-CDM
  • Transition From A-CDM to TAM
  • Airport Sustainability
  • Sustainability-Airport Targets
  • Sustainability-Eco-efficient Airport


  • Technology Strategy Building Blocks
  • Digital Platforms-Data Silos
  • Digital Platforms-Open Source, Cloud-enabled
  • Digital Platforms-Blueprint
  • Big Data-Technology Strategy Building Blocks
  • Big Data-Data Analytics Matrix
  • Big Data-Implementation and Case Studies
  • Big Data, Artificial Intelligence and Automation
  • Cloud Computing-Technology Strategy Building Blocks
  • Data Security-Technology Strategy Building Blocks
  • Data Security-Biometrics
  • Data Security-Blockchain
  • Mobility-Technology Strategy Building Blocks


  • Current Status of Airport Digital Transformation
  • Current Status of Airport Digital Transformation (continued)
  • Digital Transformation Status by Technology Adoption
  • Digital Transformation Status by Technology Adoption (continued)
  • Flow of Data through Data Silos
  • Importance and Satisfaction of Digital Technologies
  • Deployment of Digital Technology
  • Rate of Technology Adoption


  • Digital Transformation of Critical Airport Operational Processes
  • Passenger Operations-Key Findings
  • Passenger Operations-Top KPIs and Datasets Collected
  • Passenger Operations-Future Outlook
  • Airport Operations-Key Findings
  • Airport Operations-Top KPIs and Datasets Collected
  • Airport Operations-Future Outlook
  • Safety and Security-Key Findings
  • Safety and Security-Top KPIs and Datasets Collected
  • Safety and Security-Future Outlook
  • Baggage Operations-Key Findings
  • Baggage Operations-Top KPIs and Datasets Collected
  • Baggage Operations-Future Outlook
  • Infrastructure Management-Key Findings
  • Infrastructure Management-Top KPIs and Datasets Collected
  • Infrastructure Management-Future Outlook
  • Administration and Finance-Key Findings
  • Administration and Finance-Top KPIs
  • Administration and Finance-Future Outlook


  • Revenue and Passenger Growth Correlation
  • Airport Digital Transformation-IT Budgets
  • Airport Digital Transformation-IT Spending Forecast
  • Airport Digital Transformation-IT Spending Forecast (continued)


  • Airport Stakeholders
  • Airport Stakeholders (continued)
  • Stakeholder Business Case Criteria
  • Selecting Technology and Supplier
  • Supplier Ecosystem
  • Leading Owners for Key Processes
  • Disruptor Ecosystem
  • Mergers and Acquisitions
  • Growth Opportunity-Data Monetization
  • Growth Opportunity-Disruption Management
  • Growth Opportunity-Expansion into Adjacent Segments
  • Strategic Imperatives for Success and Growth


  • The Last Word-3 Big Predictions
  • Legal Disclaimer


  • List of Exhibits
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • Key Market Definitions
  • Key Market Definitions (continued)
  • Key Market Definitions (continued)


  • The Frost & Sullivan Story
  • Value Proposition-Future of Your Company & Career
  • Global Perspective
  • Industry Convergence
  • 360° Research Perspective
  • Implementation Excellence
  • Our Blue Ocean Strategy
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