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市場調查報告書

泰國的客服中心·應用市場

Thailand Contact Center Applications Market, 2015

出版商 Frost & Sullivan 商品編碼 462569
出版日期 內容資訊 英文 34 Pages
商品交期: 最快1-2個工作天內
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泰國的客服中心·應用市場 Thailand Contact Center Applications Market, 2015
出版日期: 2017年02月22日內容資訊: 英文 34 Pages
簡介

泰國的客服中心·應用的市場規模預測將從2015年的1620萬美元,到2022年擴大為2750萬美元,以7.8%的年複合成長率 (CAGR) 的速度成長。

本報告提供泰國客服中心用應用的市場相關分析,提供整體市場結構,及市場規模·技術·價格趨勢,應用類別──ICR (對內連絡路由),IVR (互動語音回覆系統設備),OBD (外撥),QM (品質監測),WFM (勞動力管理),分析應用等6種──及各行業·企業規模詳細趨勢,市場集中度,各供應商的市場佔有率等調查。

第1章 摘要整理

第2章 市場定義和分析方法

第3章 市場預測與趨勢

  • 泰國市場:市場工程測量
  • 泰國市場:各應用領域的市場佔有率
  • 泰國市場概要:主要趨勢
  • 泰國市場:收益額的預測
  • 泰國市場:各應用領域的市場概要
  • 泰國市場:各產業·不同企業規模的市場概要

第4章 市場佔有率及競爭分析:泰國

  • 各供應商的市場佔有率
  • 各供應商的市場佔有率:各應用領域分析
  • 市場競爭概要

第5章 附錄

目錄
Product Code: 4J58-76

The Thai contact center applications market size is estimated to grow from $16.2 million in 2015 to $27.5 million by 2022, at a negative Compound Annual Growth Rate (CAGR) of 7.8%. The research service covers the contact center applications market in Thailand based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2015, forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2016 to 2022.

Research Scope:

  • Market trends (market conditions, technology trends, pricing trends)
  • Country trends
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)

Market Engineering Measurements are provided for the year of 2015. Market stage, market revenue of 2015, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Questions This Study Will Answer:

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?

Table of Contents

1. EXECUTIVE SUMMARY

  • Executive Summary
  • Executive Summary-Market Engineering Measurements

2. MARKET DEFINITIONS AND RESEARCH METHODOLOGY

  • Market Overview
  • Research Methodology
  • Market Overview-Definitions
  • Market Overview-Definitions (continued)
  • Market Overview-Definitions (continued)
  • Market Overview-Definitions (continued)

3. FORECASTS AND TRENDS

  • Taiwan Market-Market Engineering Measurements
  • Thailand Market-Percent Revenue Breakdown by Application
  • Thailand Market Overview-Key Trends
  • Thailand Market-Revenue Forecast
  • Thailand Market-Revenue Forecast Discussion
  • Thailand Market Highlights by Application
  • Thailand Market Highlights by Application Discussion
  • Thailand Market Highlights by Horizontal and Vertical
  • Thailand Market Highlights by Horizontal and Vertical (continued)

4. MARKET SHARE AND COMPETITIVE ANALYSIS-THAILAND

  • Thailand Market-Vendor Market Share
  • Thailand Market-Vendor Market Share by Application
  • Thailand Market-Vendor Market Share by Application (continued)
  • Thailand Market-Vendor Market Share by Application (continued)
  • Thailand Market-Competitive Highlights
  • Thailand Market-Competitive Highlights (continued)
  • Legal Disclaimer

5. APPENDIX

  • Market Engineering Methodology
  • Other Participants in Thailand
  • Partial List of Companies Interviewed
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