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市場調查報告書

全球UCC產業展望 2018年

Global UCC Industry Outlook, 2018

出版商 Frost & Sullivan 商品編碼 353912
出版日期 內容資訊 英文 63 Pages
商品交期: 最快1-2個工作天內
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全球UCC產業展望 2018年 Global UCC Industry Outlook, 2018
出版日期: 2018年03月13日 內容資訊: 英文 63 Pages
簡介

本報告提供全球UCC (整合通訊&合作) 市場上主要趨勢的相關調查,銷售趨勢,地區趨勢,關注趨勢,及市場展望等相關彙整。

第1章 摘要整理

第2章 調查範圍、區分

第3章 全球UCC銷售趨勢

  • 整體UCC市場銷售額
  • 整體UCC市場銷售額:各服務/解決方案類型,概要
  • 新產品/服務銷售

第4章 地區的UCC銷售趨勢

  • 今後2年的IT投資計劃
  • 短期性的UCC投資計劃:各地區
  • IT部門主要課題:各地區
  • 主要的IT投資的促進要素:各地區
  • 對數位轉換的適應性:各地區
  • 對數位轉換的成功的UCC的重要性:各地區
  • 商務軟體和UCC的整合:各地區

第5章 關注趨勢:全球UCC市場

  • 未來展望

第6章 結論

  • 建議
  • 未來的UCC展望、主要的結論
  • 免責聲明

第7章 附錄

第8章 FROST & SULLIVAN

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目錄
Product Code: K22F-64

Workflow Integrations Begin to Unlock Next-Level Value

The UCC industry continues to evolve under the impact of multiple socio-economic and technology trends. Accelerating cloud communications services adoption (more than 25 percent globally) continues to stall investments in premises-based equipment. In 2017, global UCC communications software and platforms revenues declined 6.2 percent from 2016, the only of three segments (software and platforms, endpoints, and services) to decline. Hosted and cloud IP telephony and UC services dominated at 39 percent share of global UCC services revenue.

Cloud-based converged conferencing services (audio, video, web, screen share, chat, etc.) continue to take market share from standalone applications. Numerous enhancements were made to solution packaging to meet customer requirements and shorten the sales and implementation cycles. Provider emphasis on customization and workflow integration increased as they seek to expand use cases and adoption. Total global hosted and cloud web and video conferencing revenues increased 15 percent in 2017.

User experience and customer experience are solidified as development and implementation priorities to ensure worker adoption of tools, enhanced customer loyalty and strong return on investment (ROI). Continuous enhancements across UCC segments were evident in 2017, with new IP phones, soft clients and mobile support.

Usability features centered on integrations for single-pane-of-glass access, artificial intelligence (AI) for context and ease of use, as well as a consumer-like look and feel. Emerging productivity tools such as content collaboration and team spaces disrupt, revamp and revitalize the traditional content management segment. Team collaboration remained near the peak of the hype cycle. While not yet entirely replacing adjacent standalone tools, adoption is strong. Daily active users are approaching 16 million, with net new users estimated to grow at a robust CAGR of 38 percent from 2016 to 2021.

In digital transformation initiatives more organizations integrate communications with business applications for increased agility and efficiencies afforded by customization through pervasively available WebRTC, open APIs, SDKs, and CPaaS. More organizations are moving UCC up the value chain by expanding digital transformation from network enhancement to workplace and workflow digitization. Digital transformation through smarter networks, AI, improved user and customer experiences are driving new value propositions for UCC investments.

This study provides a 2018 and 2019 outlook on developments in the following key areas:

  • Infrastructure: Enterprise media gateways; session border controllers (SBC); voice and UC platforms; video conferencing infrastructure
  • Applications: Business telephony; instant messaging and presence (IM/P); voicemail; unified messaging; audio, web, and video conferencing; web events (webinars, webcasts, virtual forums); team collaboration; content collaboration; desktop and mobile UC; enterprise social business/networking; communications platforms-as-as-service (CPaaS)
  • Communications endpoints: DECT, VoWLAN, TDM, and IP desktop phones; soft clients; audio and video conferencing endpoints
  • Services: Audio, web, and video conferencing; hosted IP telephony and UCaaS; team collaboration, VoIP access and SIP trunking

Table of Contents

1. EXECUTIVE SUMMARY

  • 2017 Global UCC Market-Actuals vs Forecast
  • Premises-based Communications Platforms Market Key Findings
  • Telephony Services Market Key Findings
  • Communications Endpoints Market Key Findings
  • Messaging and Connectivity Device Markets Key Findings
  • Conferencing Services Market Key Findings
  • Web and Video Conferencing Market Key Findings
  • CEO's Perspective

2. RESEARCH SCOPE AND SEGMENTATION

  • Research Scope
  • Research Methodology
  • Research Objectives
  • UCC Market Definitions and Segmentation
  • Telephony and Collaboration Market Segmentation
  • Messaging Market Segmentation
  • Social Business and Conferencing Market Segmentation
  • Communications Endpoints Market Segmentation
  • Communications Endpoints Market Segmentation (continued)
  • Conferencing Endpoints Market Segmentation
  • Communications Infrastructure Market Segmentation
  • Connectivity and Services Market Segmentation

3. GLOBAL UCC SALES TRENDS

  • Global UCC Market Sales-2017 and 2019
  • Global UCC Market Sales by Service/Solution Type 2017 and 2019-A Snapshot
  • New Product/Service Launches 2017
  • New Product/Service Launches 2017 (continued)
  • New Product/Service Launches 2017 (continued)
  • New Product/Service Launches 2017 (continued)
  • New Product/Service Launches 2017 (continued)

4. REGIONAL UCC SALES TRENDS

  • IT Investment Plans Over the Next Two Years
  • Near-term UCC Investment Plans by Region
  • Top Challenges for IT Departments by Region
  • Top IT Investment Drivers by Region
  • Digital Transformation Readiness by Region
  • UCC Importance to Digital Transformation Success by Region
  • UCC Integration with Business Software, by Region

5. TRENDS TO WATCH-2018 GLOBAL UCC MARKET

  • Future Outlook
  • Future Outlook (continued)
  • Future Outlook (continued)

6. CONCLUSIONS

  • Recommendations-2018 UCC Market, Global
  • UCC Future Outlook and Key Conclusions
  • Legal Disclaimer

7. APPENDIX

  • List of Exhibits
  • Abbreviations and Acronyms Used
  • Additional Sources of Information on UCC
  • Additional Sources of Information on UCC (continued)

8. THE FROST & SULLIVAN STORY

  • The Frost & Sullivan Story
  • Value Proposition-Future of Your Company & Career
  • Global Perspective
  • Industry Convergence
  • 360° Research Perspective
  • Implementation Excellence
  • Our Blue Ocean Strategy
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