混合勞動力移動通信解決方案的評估
市場調查報告書
商品編碼
1080337

混合勞動力移動通信解決方案的評估

Evaluating Mobile Communications Solutions for the Hybrid Workforce

出版日期: | 出版商: Frost & Sullivan | 英文 72 Pages | 商品交期: 最快1-2個工作天內

價格
簡介目錄

數位技術被普遍認為是實現業務轉型的重要因素。特別是,隨著組織旨在實現多個目標,預計支持移動和移動優先的通信將加速其採用。

本報告研究和分析移動通信解決方案,並提供有關固定-移動融合 (FMC)、PBX 和 UCaaS 解決方案概述、移動性的作用、移動解決方案的投資和管理等方面的資訊。

目錄

Fixed-Mobile Convergence (FMC)(固定和移動網路的融合)的艱難之路

  • 消費者在工作中使用移動通信的方法
  • 商務移動通信示例
  • 不斷變化的工作方式推動了新的技術要求
  • FMC 方法和設計
  • 一種尺寸的 FMC 並不適合所有人
  • 不同FMC方案比較
  • FMC 未能實現的期望
  • FMC 的未來充滿希望

選定的移動 PBX 和 UCaaS 解決方案概述

  • Cisco IMS Integration-Verizon、Rogers Communications、TDC/Nuuday
  • Cisco Webex Go
  • 服務提供商的 Dstny
  • 擴大服務提供商
  • Metaswitch MaX Mobile
  • Microsoft Operator Connect Mobile
  • RingCentral IMS Integration
  • Dialpad and T-Mobile
  • 職業驅動型 FMC 的其他方法

移動性在不斷發展的業務通信需求中的作用

  • 調查目的
  • 雲端通信市場研究-研究方法的演變
  • IT/通信決策者投資優先級調查-調查方法
  • 核心業務需求持續存在,但新用例推動行業發展
  • 移動性增加了對企業電話/PBX 功能的需求
  • 移動性可以解決 PSTN 訪問限制
  • 配備移動應用程序的工人類別
  • 流動性是前線工作效率的關鍵因素
  • 手機/智能手機前線工作者使用
  • 移動 ID 一線工作人員使用
  • 移動 UCaaS 需要提供的不僅僅是移動通話
  • Cloud PBX 解決方案/提供商選擇標準
  • 對額外雲端通信能力的需求
  • 移動性定義了未來的用戶體驗
  • 使用通信端點
  • 對通信端點使用的預期變化
  • 使用手機軟件客戶端
  • 基於 PC 和移動軟件客戶端的使用
  • 移動軟件客戶端使用趨勢

移動通信服務和設備的客戶意識、當前使用情況和未來採用情況

  • 同時來電的重要性
  • Find-Me 和 Follow-Me 的重要性
  • 軟體電話的重要性
  • 基於瀏覽器(通常是 WebRTC)應用程序的重要性
  • 原生移動撥號器的重要性
  • DECT/VoWLAN 設備的重要性
  • 尋呼/收發的重要性
  • 移動解決方案的重要性 - 必需
  • 移動解決方案的重要性——你需要什麼,你想要什麼
  • 推動移動應用採用率增長的因素
  • 限制移動應用採用率增長的因素
  • 使用 5G 連接的好處

移動解決方案的投資和管理

  • 企業提供的移動應用的當前使用情況
  • 介紹公司提供的新的/額外的移動應用程序
  • 移動商務應用的戰略合作夥伴
  • 移動商務應用合作夥伴選擇標準
  • 企業移動管理升級和投資

服務提供商的主要發現、增長機會、戰略

  • 主要調查結果
  • 增長機會-移動優先 UCaaS
  • 通訊服務商成長策略
  • 圖表列表
  • 免責聲明
簡介目錄
Product Code: K799-64

Novel Solution Designs Address Important Market Gaps

Over the past two decades, mobile communications have become an indelible part of most people's personal and business lives. The benefits of mobile communications in driving productivity and efficiencies in modern organizations are hard to miss as workforces become increasingly distributed and mobile. However, few organizations employ robust mobile communications strategies that fully address diverse workforce requirements.

The COVID-19 pandemic and related business lockdowns brought drastic changes in work styles across industries and geographies. The shift to remote and hybrid work, as well as a newly gained appreciation for the flexibility to work from anywhere, anytime, are likely to have a long-lasting impact on all types of organizations around the world. Most organizations will go through lengthy and painful processes of transforming their business processes, work spaces and company cultures. However, digital technologies will be universally recognized as a key enabler of business transformation. Mobile-ready and-mobile-first communications, more specifically, are likely to experience accelerated adoption as organizations aim to achieve multiple goals, including:

  • Rationalize communications environments presently consisting of multiple disparate wireline and mobile solutions
  • Empower diverse workforces-including desk-bound remote, hybrid and in-office staff and frontliners-to stay connected and productive regardless of physical location
  • Attract and retain staff-digital natives, in particular-by providing them with modern mobile communications and collaboration tools that better align with their life and work styles and technology preferences

Technology advancements, including 5G connectivity and improving device capabilities, will enable better user mobile experiences and increase decision-makers' comfort in adopting mobile communications solutions. Smart organizations are likely to adopt mobile-forward strategies whereby future communications investments will be aligned with permanently shifted work styles and a strong appreciation for the benefits of mobility.

The common advantage of true FMC solutions is integrating the user's business identity on their mobile device. However, the different FMC architectural designs accomplish this goal differently, as well as present different advantages and disadvantages. There are differing opinions on whether the future of FMC is in app-based or native (core-based) mobile capabilities.

An app-based approach typically helps a user's business identity co-exist with the consumer identity on the same mobile device. This approach is commonly preferred in bring-your-own-device (BYOD) scenarios. Another key advantage of the app-based-approach is the ability to access different business communications and collaboration modalities (e.g., calling, video meetings, messaging) within the same app.

A native mobile dialer enables a more natural user experience when it comes to calling. This approach is most preferred by highly mobile users who need to make calls frequently using their business identity. A dual-SIM approach can enable the co-existence of both the consumer and business identities on the same device, but typically a native mobile dialer is preferred when the employee is using a company-sponsored device and subscription.

This study provides valuable information on customer technology solution and partner selection criteria, perceived technology benefits and mobility investment plans. The included market analysis can help technology developers, service providers, technology buyers and others in the mobile business communications ecosystem develop sustainable strategies.

Table of Contents

The Tough Journey to Fixed-Mobile Convergence (FMC)

  • The Consumer Approach to Mobile Communications at Work
  • The Case for Business Mobile Communications
  • Evolving Work Styles Drive New Technology Requirements
  • FMC Approaches and Designs
  • One-size FMC Does Not Fit All
  • Comparing Different FMC Solutions
  • The Unfulfilled Promise of FMC
  • The Future of FMC Looks Promising

Overview of Selected Mobile PBX and UCaaS Solutions

  • Cisco IMS Integration-Verizon, Rogers Communications, TDC/Nuuday
  • Cisco Webex Go
  • Dstny for Service Providers
  • Enreach for Service Providers
  • Metaswitch MaX Mobile
  • Microsoft Operator Connect Mobile
  • RingCentral IMS Integration
  • Dialpad and T-Mobile
  • Other Approaches to Carrier-Led FMC

The Role of Mobility in Evolving Business Communications Requirements

  • Survey Study Objectives
  • Evolution of the Cloud Communications Market Survey-Research Methodology
  • IT/Telecom Decision-maker Investment Priorities Survey-Research Methodology
  • Core Business Requirements Live On, But New Use Cases will Drive Industry Evolution
  • Mobility to Boost Demand for Enterprise Telephony/PBX Functionality
  • Mobility Can Solve PSTN Access Limitations
  • Categories of Workers Equipped with Mobile Apps
  • Mobility is a Key Enabler of Frontliner Productivity
  • Frontline Worker Usage of Mobile/Smartphones
  • Frontline Worker Usage of Mobile Identity
  • Mobile UCaaS Must Offer More Than Mobile Calling
  • Cloud PBX Solution/Provider Selection Criteria
  • Demand for Additional Cloud Communications Capabilities
  • Mobility will Define Future User Experiences
  • Communications Endpoints Usage
  • Expected Change in Communications Endpoints Usage
  • Mobile Software Client Usage
  • PC-based and Mobile Software Client Usage
  • Mobile Software Client Usage Trends

Customer Perceptions, Current Usage and Future Adoption of Mobile Communications Services and Devices

  • Importance of Simultaneous Ring
  • Importance of Find-Me, Follow-Me
  • Importance of Soft Phones
  • Importance of Browser-Based (Typically WebRTC) Apps
  • Importance of Native Mobile Dialers
  • Importance of DECT/VoWLAN Devices
  • Importance of Paging/Walkie-Talkie
  • Importance of Mobility Solutions-Must Have It
  • Importance of Mobility Solutions-Must Or Would Like To Have It
  • Mobile Apps Adoption Drivers
  • Mobile Apps Adoption Barriers
  • Benefits of Using 5G Connectivity

Mobile Solutions Investments and Management

  • Company-provided Mobile Apps Current Use
  • Company-provided New/Additional Mobile Apps to be Introduced
  • Mobile Business Apps Strategic Partners
  • Mobile Business Apps Partner Selection Criteria
  • Enterprise Mobility Management Upgrades and Investments

Key Findings, Growth Opportunities and Strategies for Service Providers

  • Key Findings
  • Growth Opportunity-Mobile-First UCaaS
  • Growth Opportunity-Mobile-First UCaaS (continued)
  • Growth Strategies for Communications Service Providers
  • List of Exhibits
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • Legal Disclaimer