全球非接觸式服務市場：增長機會

Global Contactless Services Growth Opportunities

出版日期: 2022年04月20日 | 出版商:

Frost & Sullivan | 英文 67 Pages | 商品交期: 最快1-2個工作天內

價格

簡介目錄

改善客戶體驗不再是公司採取的營銷策略，而是後 COVID 時代的義務。對於企業和品牌而言，採取為用戶提供虛擬化體驗並在沒有清晰的人與人之間交互的情況下無縫導航不同接觸點的策略更為重要。

到 2030 年，全球約 60% 的人口將居住在城市地區，估計六分之二的人將超過 60 歲。這表明現有的醫療保健基礎設施可能無法跟上不斷增長的需求，人工智能、大數據、ML、NLP、遠程醫療和醫療保健等先進技術在醫療保健領域的自動化投資可能會迅速增加。

本報告研究和分析全球非接觸式服務市場，並提供有關戰略需求、戰略背景、行業前景、技術前景、趨勢影響分析等方面的信息。

增長機會一：數字小額支付解決方案替代小額現金
成長機會 1
增長機會 2：推動辦公室對非接觸式解決方案需求的智能工作場所
增長機會 3：遠程醫療解決方案可減少醫療機構直接就診的患者需求
增長的重要成功因素
結論：未來方向

附錄

大趨勢宇宙

下一步

確定公司的增長區域
下一步
關於Growth Pipeline Model TM
圖表列表
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簡介目錄

Product Code: K6E5-36

Post-pandemic Transformative Consumer Behavior Will Lead to Innovative Business Models

The severity of the COVID-19 pandemic and its impact has transcended all aspects of our day-to-day lives, and it is difficult the fathom the challenges faced by various business verticals. To reverse the apprehensions instilled in people's minds with regard to personal hygiene and safety and return to the pre-pandemic stage of stability, businesses across all industries have realized the need to incorporate contactless/no-touch solutions in existing operating models.

The change triggered by the pandemic is tangible, and it can be felt across all consumer cohorts. Traditional brick-and-mortar store operators are gradually moving to the omnichannel model of operations to retain their consumer base and allow customers to make their purchases without having to visit the store physically.

An Enhanced Customer Experience is no longer a marketing strategy taken up by businesses but a mandate in the post-COVID era. This makes it all the more important for businesses and brands to take up a strategy that provides users with a virtualized experience and helps them seamlessly navigate various touchpoints without having to explicitly engage in human-human interactions.

In addition, the demographic shift will act as a catalyst in this transition. For example, GenZs and Millenials are digital natives, and they are expected to emerge as the largest consumer cohort and overpower the impact of any other consumer segment. Furthermore, being driven by the pandemic, businesses will be keen to provide this tech-savvy generation with futuristic consumer experiences.

Approximately 60% of the global population is expected to dwell in urban areas by 2030, and out of every 6 citizens, 2 will be 60+ years. This implies that the existing healthcare infrastructure may not be able to cater to the rising demand, which could prompt a steep rise in investment in the automation of the healthcare sector through advanced technologies such as AI, Big Data, ML, NLP, and telehealth.

Research Scope:

This Frost & Sullivan study offers an overview of global contactless services growth opportunities, and the focus is on the increased adoption of no-touch digital solutions that will lead to a contactless society or a no-touch society. The study also provides a brief narrative of various industries' move to a virtual space of operation and their effective minimization of human-human interactions.

Key Issues Addressed:

Which important segments enable contactless services?

Which disruptive technologies facilitate contactless services?

What are the key performance indicators for businesses (post deployment of no-touch solutions)?

What are the critical success factors for growth for governments and companies seeking to enter this space?

Strategic Imperative

Why is Growth Becoming Increasingly Difficult to Achieve?
The Strategic Imperative 8™
Our Mega Trend Universe-An Overview
Growth Opportunities Fuel the Growth Pipeline Engine™

Executive Dashboard

Our Mega Trend Universe-Contactless Services
Key Findings
Growth Opportunities Critical to Future Success

Strategic Context

Trend Opportunity Overview
The Contactless Customer Journey-An Overview
The Contactless Customer Experience (CX)-The 'What'
The Contactless Customer Experience (CX)-A Consumer's Perspective
Success Factors for Contactless Services-The 'How'
Key Trend Opportunity Levers
Challenges Hindering the Adoption of Contactless Services
Regional Implications
Trend Opportunity-Attractiveness Analysis

Future of Contactless Services- An Industry Perspective

Contactless Services are Transforming Key Industries
Contactless Services-Retail
Contactless Services-Hospitality
Contactless Services-Automotive
Contactless Services-Healthcare
Contactless Services-Travel and Tourism
Contactless Services-Education

Future of Contactless Services-A Technology Perspective

Disruptive Technologies Shaping the Contactless Experience
Autonomous Delivery
Contactless Payments
Biometrics
No-touch Touchscreens
AR/VR Technology
Voice Technology

Trend Impact Analysis

Trend Opportunity Impact and Certainty Analysis
Trend Opportunity Impact and Certainty Analysis (continued)
Trend Opportunity Matrix-Trend Innovation Index
Innovation Attractiveness Score
Trend Opportunity Matrix-Trend Growth Index
Growth Attractiveness Score
BEETS Implications

Growth Opportunity Universe

Growth Opportunity 1-Digital Micro-payment Solutions to Replace Cash for Low-value Transactions
Growth Opportunity 1
Growth Opportunity 2-Smart Workplaces to Drive Demand for Contactless Solutions in Offices
Growth Opportunity 2-Smart Workplaces to Drive Demand for Contactless Solutions in Offices (continued)
Growth Opportunity 3-Telehealth Solutions to Reduce the Need for In-person Patient Visits at Healthcare Facilities
Growth Opportunity 3-Telehealth Solutions to Reduce the Need for In-person Patient Visits at Healthcare Facilities (continued)
Critical Success Factors for Growth
Conclusion-The Way Forward