亞太地區的雲端客服中心服務(2023年): Frost Radar

Frost Radar: Cloud Contact Center Services in Asia-Pacific, 2023

出版日期: 2023年04月06日 | 出版商:

Frost & Sullivan | 英文 45 Pages | 商品交期: 最快1-2個工作天內

價格

簡介目錄

亞太地區的雲端客服中心解決方案市場處於成長階段，2022年的銷售額為4億2,310萬美元，從2021年開始記錄與前一年同期比較19.4％的成長。今後，該市場預計以12.8％的年複合成長率擴大，2027年達到7億7,110萬美元。

本報告提供亞太地區的雲端客服中心服務市場相關調查分析，識別產業中企業的市場定位，各企業的優勢，機會，及定位相關考察為基礎的競爭簡介。

Large enterprise clients in mature markets, including Japan, Australia, New Zealand, South Korea, China, India, and Singapore, are gradually migrating to the cloud, with hybrid cloud models gaining traction. Yet many enterprises are tied into multi-year contracts for on-premises solutions, limiting their migration to full-cloud options. As these contracts expire and enterprise-class providers offer easy migration plans, cloud migration will increase. Furthermore, the expansion of hybrid cloud offerings in addition to fewer data security and scalability concerns regarding cloud deployments are driving many large enterprises toward full cloud models.

In a field of more than 50 global industry participants, Frost & Sullivan independently plotted the top 18 companies in this Frost Radar™ analysis. The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles of each company in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in an industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned.