Latin America in the Post-pandemic World

出版日期: | 出版商: Frost & Sullivan | 英文 68 Pages | 商品交期: 最快1-2個工作天內

  • 全貌
  • 簡介
  • 目錄

本報告收集自 2020 年 11 月和 2020 年 12 月進行的在線調查,針對拉丁美洲和各個行業的多個客戶規模細分市場的 468 名 IT 和通信決策者。我們正在提供數據。


  • 瞭解您的組織目前面臨的與 IT 相關的挑戰
  • 瞭解數字化轉型的現狀
  • 評估商業通信技術的現狀和未來使用
  • 評估推動電信技術投資的因素
  • 瞭解 IT 和通信的趨勢






  • 數字化轉型戰略的現階段
  • 購買轉換技術的障礙
  • 數字化轉型投資的優先劃分
  • 促進採用數字解決方案的部門
  • 未來的投資重點
  • 轉化技術的投資因素

COVID-19 的影響

  • COVID-19 對數字化轉型戰略的影響
  • COVID-19 對數字化轉型目標的影響
  • COVID-19 對組織的影響
  • COVID-19 對遠程工作者技術的影響
  • 支持遠程工作的關鍵 IT 挑戰
  • COVID-19 對辦公室安全監控技術的影響
  • COVID-19 對實體辦公空間和房地產的影響


  • 在家工作的現狀
  • 明年工作場所的演變
  • 組織內舖有地毯的辦公室
  • 對未來辦公空間的期望
  • 未來對開放式辦公室的投資


  • "雲" 中的未來發展
  • 選擇雲或雲通信提供商
  • COVID-19 之後計劃的技術優先事項

溝通協作 (C & C) --總體

  • 目前使用的通信協作 (C & C) 工具
  • 通信協作 (C & C) 工具的開發
  • 通信協作 (C & C) 投資的主要驅動因素
  • 決定 C&C 投資/使用是不必要的因素
  • 通信協作 (C & C) 解決方案


  • 會議室目前使用的技術
  • 目前在小型會議室中使用的視頻技術
  • 目前中/大型會議室使用的視頻技術
  • 解決方案-視頻會議解決方案
  • 購買會議室視頻會議設備的主要功能
  • 會議室視頻會議設備缺少功能

溝通協作 (C & C) --投資因素

  • 通信協作 (C & C) 的投資因素
  • COVID-19 對 2020 年收益的影響
  • 估計 2021 年 IT/通信預算的變化


通信協作 (C & C) 解決方案提供商的增長機會

  • 成長機會
  • 附件列表
  • 免責聲明
Product Code: K6AD-76

IT/Telecom Buyers' Perspective On Communications and Collaboration Investment Priorities

This study provides the data collected through an online survey of 468 IT and telecom decision-makers across several customer size segments and diverse industries in Latin America. The survey was conducted during November and December of 2020. Respondents were qualified as follows:

  • IT/telecom decision-maker in organizations with 10+ employees
  • Having knowledge of communications and collaboration services

The overall research objective is to measure the current use and future decision-making behavior toward communications and collaboration solutions across industry verticals, customer segments, and, job roles in Latin America. More specifically, this study provides data on adoption drivers and restraints, deployment plans, perceived benefits and concerns, and allocated budgets with regard to the following technologies and tools: enterprise telephony, video conferencing, team collaboration, instant messaging and presence, and other transformative technologies.

Frost & Sullivan aims to:

  • Understand the IT-related challenges organizations face today
  • Monitor the status of digital transformation
  • Assess the current and future use of business communications technologies
  • Evaluate factors that drive investments in communications technologies
  • Gauge IT and communications trends

Summary of Key Findings

Digital Transformation Strategies

Customer Care, Marketing and Sales departments are the top priorities for investments in digital transformation.

While IT departments are still the ones driving the adoption of new enterprise digital solutions, there is a bigger influence from department heads in Latin America when compared to the global average.

Over the next two years, decision-makers in Latin America have shared that cybersecurity and the digitalization of its sales and marketing operations are their top priority for investments.

Security features, Post-sale service, Reliability, and Return on investment are the top investment factors when making digital transformation purchase decisions over the next two years in Latin America.

COVID-19 Impact

While COVID-19 certainly impacted the acquisition of innovative technology, the same cannot be said about the pace of the digital transformation as only a third of respondents shared the Pandemic slowed down their strategy.

Since the Pandemic, companies in Latin America have prioritized the adoption of new work modes, enhance their e-commerce capabilities, increase their capacity to respond to demand peaks and accelerate digital customer engagement.

The rise in remote work and in customer & employee safety concerns were the biggest impacts of COVID-19 in Latin America. However, there were others as well (secure budget for IT investments, delays in distribution, manufacturing interruptions).

Only 50% of respondents shared they have provided remote workers with computers and/or mobile devices, which means that a big portion of those has used their personal devices to work during the Pandemic, creating a potential security hazard.

Besides the internet connectivity performance, IT admins experienced issues related to security, compliance, and providing data and application access for remote workers. Supporting remote workers' techs was also a challenge.

Future of Work

Other than implementing safety protocols, companies in Latin America are planning to reduce real estate (to accommodate hybrid work), implement staggered shifts, and add more meeting rooms.

70% of decision-makers shared that they plan to have at least 25% of their workforce working from home (part or full-time), only 2% cited they will have no plans to allow remote work in 1 year.

Regarding office layouts in Latin America, decision-makers have depicted a mixed environment, composed of cubicles and private offices, open-office plans with and without huddle/small meeting rooms, and phone booths. However, on average, the number of private offices will increase more than the other spaces alternatives, a trend impacted by the need for social distancing protocols.

Cloud Migration

When selecting a cloud communications provider, the top decision-making factors in Latin America are Security, Reliability, and Price. However, a broad technology portfolio and reputation/existing relationship are also relevant

While Video Conferencing applications and infrastructure (storage) are the technologies with the highest rate of cloud deployments in Latin America, Big Data Analytics and Enterprise Mobility Management are the ones migrating more aggressively to the cloud within the next 2 years.

Communications and Collaboration Tools Adoption

In terms of communications and collaboration solutions, most companies in Latin America use a desktop videoconferencing application or a meeting room-based video conferencing, as well as a team collaboration tool.

Only 50% of companies in Latin America are currently offering professional headsets to all employees. However, 70% are providing team collaboration tools to all, and 64% are doing the same with Desktop videoconferencing applications.

72% of decision-makers in Latin America stated they are already using a webcam or a USB conference camera in at least some of their meeting rooms. However, only 46% cited to have a full video conferencing system or an all-in-one video conferencing appliance in use.

Video conferencing is predominantly consumed in the region as the result of an hybrid deployment, combining cloud services integrated with on-premises video infrastructure among surveyed organizations.

Improving customer experience, enabling productive remote work, improving teamwork and boosting in-office productivity are the major drivers to invest in communication and collaboration solutions in Latin America over the next two years. Nevertheless, decision-makers may not invest or use a collaboration solution for many reasons. The most relevant ones are if they have security concerns, it is too complex to integrate, it is difficult to manage, or if the cost is prohibitive.

Communications and Collaboration Investment Factors and Budgets

Security features, reliability, post-sale service, and return on investment are the top investment factors when making communication and collaboration purchase decisions over the next two years in Latin America.

Only 9% of the respondents expect that their IT/Telecom budget will decrease in 2021 as compared to 2020. However, the majority (55%) anticipate it will increase 27% on average.

Table of Contents

Research Objectives and Methodology

  • Research Objectives
  • Research Methodology

Respondent and Organization Profile

  • Respondent Profile-Decision-Making Authority
  • Organization Profile-Industry Segments
  • Organization Profile-Size of Organization
  • Share of Revenue for IT/Telecom Budgets

Summary of Key Findings

  • Summary of Key Findings
  • Summary of Key Findings (continued)
  • Summary of Key Findings (continued)

Digital Transformation Strategies

  • Current Stage of Digital Transformation Strategy
  • Hurdles to Purchasing Transformative Technologies
  • Priority Departments for Digital Transformation Investment
  • Departments Driving the Adoption of Digital Solutions
  • Future Investment Prioritization
  • Transformative Technologies' Investment Factors

Covid-19 Impact

  • Covid-19 Impact on Digital Transformation Strategy
  • Covid-19 Impact on Digital Transformation Objectives
  • Impact of Covid-19 on the Organization
  • Covid-19 Impact on Technologies for Remote Workers
  • Top IT Challenges in Supporting Remote Work
  • Covid-19 Impact on Technology to Monitor Office Safety
  • Covid-19 Impact on Physical Office Space and Real Estate

Future of Work

  • Current Work from Home Status
  • Workplace Evolution Over Next Year
  • Carpeted Offices Within Organizations
  • Expectations About Future of Office Spaces
  • Future Investment in Open Offices

Cloud Migration

  • Future Deployment "In the Cloud"
  • Cloud or Cloud Communications Provider Selection
  • Technology Prioritization Planned Post Covid-19

Communication and Collaboration-Overall

  • Communication and Collaboration Tools Used Today
  • Communication and Collaboration Tools Deployment
  • Key Drivers for Investing in Communication and Collaboration
  • Factors Determining No Investment/Use of C&C
  • Communication and Collaboration Solutions

Video Collaboration Trends

  • Technologies Used in Meeting Rooms Today
  • Video Technologies Used in Meeting Small Rooms Today
  • Video Technologies Used in Meeting Mid/Large Rooms Today
  • Solutions-Video Conferencing Solutions
  • Top Features When Purchasing Room Video Conferencing Devices
  • Features Lacking in Room Video Conferencing Devices

Communications and Collaboration-Investment Factors

  • Communication & Collaboration Investment Factors
  • Covid-19 Impact on Revenue 2020
  • Estimated Change in IT/Telecom Budgets in 2021


  • Conclusion

Growth Opportunities for Communications and Collaboration Solution Providers

  • Growth Opportunities
  • List of Exhibits
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • Legal Disclaimer