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市場調查報告書

新型冠狀病毒感染(COVID-19)後對醫療保健的數字投資

Digital Investments in Healthcare Through COVID-19 and Beyond

出版商 Frost & Sullivan 商品編碼 1022245
出版日期 內容資訊 英文 110 Pages
商品交期: 最快1-2個工作天內
價格
新型冠狀病毒感染(COVID-19)後對醫療保健的數字投資 Digital Investments in Healthcare Through COVID-19 and Beyond
出版日期: 2021年07月23日內容資訊: 英文 110 Pages
簡介

利益相關者瞭解 IT 解決方案的價值,因為 99% 的醫療保健組織都在進行某種數字化轉型。數字健康解決方案對新的護理提供模式、增加的訪問、改善的患者結果和提高的運營效率寄予厚望。先進的技術有助於解決世界各地常見的無數問題。例子包括人口老齡化、慢性病增加、醫務人員短缺、預約和擁擠的辦公室等待時間長、護理質量問題以及對通用技術平台的需求。

利用基於雲的信息技術(IT),可以通過整個健康生態系統產生的電子病歷(EHR)、互聯醫療設備、智能手機、可穿戴設備、臨床數據、財務數據、社會經濟數據等獲取。優先利用大量可用的新資源。通過利用強大的數據集獲得新見解,我們可以提高醫療保健的質量和效率,並提供吸引消費者的新的創新 IT 解決方案。

本報告重點關注自新型冠狀病毒感染 (COVID-19) 以來醫療保健領域的數字化投資、組織面臨的 IT 相關挑戰、數字化轉型現狀以及當前的業務溝通工具。促進通信技術投資的因素、IT/通信趨勢、按地區/行業/業務規模劃分的市場機會等。

目錄

醫療保健行業的現狀

  • 全球醫療數字化趨勢:2020 年行業形勢
  • 適應醫療保健公司新模式和角色變化的四個目標
  • 三大戰略義務對數字健康產業的影響
  • 嚴重急性呼吸系統綜合症 (COVID-19) 對醫療保健行業的影響
  • 新型冠狀病毒感染 (COVID-19) 對全球遠程醫療市場的影響
  • 新型冠狀病毒感染 (COVID-19) 帶來的增長機會
  • 醫院行業的增長機會
  • 數字健康行業的增長機會
  • 遠程醫療供應商應對嚴重急性呼吸系統綜合症 (COVID-19) 的增長機會
  • 醫療技術的增長機會

客戶調查的目的和調查方法

  • 調查目的和調查方法
  • 調查目的

受訪者和組織簡介

公司簡介和溝通預算

  • 組織收入(2019 年)
  • 分配給 IT/通信的收入百分比(2020 年)
  • 組織利潤的估計變化(2019-2020)
  • 新型冠狀病毒感染 (COVID-19) 對利潤的影響(2020 年)
  • IT/通信預算的估計變化(2021 年)

主要發現

  • 主要調查結果
  • 組織面臨的主要 IT 挑戰
  • 組織概況 - 主要 IT 問題

數字化轉型戰略

  • 主要業務目標
  • 關鍵業務目標:按組織類型
  • 當前數字化轉型階段
  • 當前數字化轉型階段:按組織類型
  • 購買轉換技術的障礙
  • 購買轉型技術的障礙:按組織類型
  • 為數字化轉型增加預算的高層部門
  • 提高部門的數字化轉型預算:按組織類型
  • 如何衡量企業數字化轉型的成功與否
  • 如何衡量公司數字化轉型的成功:按組織類型
  • 推動引入數字解決方案的部門

嚴重急性呼吸系統綜合症 (COVID-19) 的影響

  • 新型冠狀病毒感染 (COVID-19) 對組織的影響
  • 嚴重急性呼吸系統綜合症 (COVID-19) 對組織的影響:按類型
  • 支持遠程工作的關鍵 IT 挑戰
  • 新型冠狀病毒感染 (COVID-19) 對數字化轉型戰略和投資的影響
  • 新型冠狀病毒感染 (COVID-19) 對數字化轉型戰略和投資的影響:按組織類型
  • 以新型冠狀病毒感染 (COVID-19) 為重點的數字化轉型目標
  • 新型冠狀病毒感染 (COVID-19) 優先考慮的數字化轉型目標:按組織類型
  • 引入技術來監控員工安全
  • 在大流行期間為遠程員工提供的技術
  • 對實體辦公空間和房地產的影響
  • 未來的投資重點
  • 未來投資重點:按組織類型

創新技術:總體

  • 目前使用的數字解決方案
  • 解決方案投資的優先級
  • 解決方案的競爭優勢

創新技術:物聯網 (IoT)

  • 投資物聯網的主要原因
  • 物聯網實施的主要問題

創新技術:人工智能 (AI)

  • 投資人工智能的主要原因
  • AI 功能/功能對於企業通信和聯絡中心的重要性
  • 人工智能的主要好處
  • 與人工智能相關的風險

創新技術:大數據分析

  • 購買大數據分析的主要特點
  • 缺乏大數據分析的功能

創新技術:客戶體驗

  • 客戶體驗優先事項
  • 客戶體驗挑戰
  • 轉化技術的投資決策因素
  • CX 重中之重:按行業
  • 提供出色客戶體驗的主要挑戰

溝通與協作:總體

  • 當今使用的通信和協作工具
  • 溝通與協作投資的主要驅動因素

一線工作者

  • 一線工作者
  • 提高一線員工績效的能力(按重要性降序排列)
  • 組織對賦予一線員工權力的能力的認識
  • 一線員工使用或計劃使用的技術
  • 一線工作者最常使用的工具
  • 阻礙一線員工實現目標的因素
  • 阻礙組織賦予一線員工權力的因素

結論 (2021)

  • CX 角度的增長機會

附錄

目錄
Product Code: K62F-76

Competitive Intensity Heightens Prioritization of CX

With 99% of healthcare organizations in some stage of digital transformation, it's clear that stakeholders understand the value of IT solutions. Digital health solutions offer great promise for new care delivery models, expanded access, better patient outcomes, and improved operational efficiency. Advanced technologies can help them deal with a myriad of problems that are common around the world. These include an aging population, the rising prevalence of chronic diseases, anticipated medical staff shortages, long wait times (for appointments and in crowded offices), quality-of-care concerns, and the need for a common technology platform.

Leveraging cloud-based information technology (IT) has become a priority to capitalize on the vast new resources of clinical, financial, socioeconomic, and other data generated across the health ecosystem and captured by electronic health records (EHR), connected medical devices, smartphones, and wearables. Robust data sets can be used to develop new insights, which help improve the quality and efficiency of healthcare and deliver new, innovative IT solutions that engage consumers.

Composed primarily of revenue associated with billing systems and services, this market is increasingly incorporating advanced and specialty technologies such as analytics, cybersecurity, and telemedicine.

Needless to say, COVID-19 has had a tremendous impact on this industry. It continues to relentlessly test healthcare organizations around the globe, causing swift changes to regulations, methods of care, and technology usage.

The overall research objective of this study is to measure the current use and future decision making behavior toward information technology (IT) within the healthcare sector, specifically: smart phones, tablets, mobile apps, unified communications and collaboration, Internet of Things and machine-to-machine (M2M) communications, social media management and marketing tools, infrastructure and data centers, big data and analytics, digital marketing, customer experience management, cybersecurity, and ERP/supply chain management/HR Management.

Research Highlights:

  • Understand the IT-related challenges organizations face today
  • Monitor the status of digital transformation
  • Assess the current and future use of business communications technologies
  • Evaluate factors that drive investments in communications technologies
  • Gauge IT and communications trends
  • Appraise available IT budgets
  • Discover opportunities in different regions, verticals, and business size

Privacy and security are the primary concerns of using AI. Fears on losing the human touch with co-workers, patients, and partners are valid. Each organization must find its own optimal balance of the human vs. AI equation and invest in the solutions that help the company achieve its top goals.

Delivering a holistic customer journey is top of mind among healthcare organizations . Delivering solutions that allow for seamless integration of channels and achieve CX goals across departments will be advantageous for vendors.

Telehealth and virtual care are here to stay for the long run. This creates great opportunity for unified communications and collaboration and contact center solution providers because connecting patients with agents, nurses, physicians, technicians, pharmacies, health supplies, and medical device manufacturers, among others, is critical to improving patient care and customer satisfaction.

Ensuring customer trust is a top CX priority when making purchase decisions for healthcare organizations. CX solutions that help these organizations gain customer trust will be the winners.

COVID-19 shut the entire world down in a matter of days. It continues to impact economies around the globe as lives are lost, and staying healthy trumps every other need. The pandemic's most significant insights are that a disaster recovery plan is essential, and being an agile organization enables swift organizational changes to meet customers' urgent needs. Thus, companies that invest in automation and self-service tools that boost, not hurt CX, will thrive.

Table of Contents

State of the Healthcare Industry

  • Digital Trends in Global Healthcare-State of the Industry in 2020
  • The Quadruple Aim and the Shifting Role of Healthcare Companies to Fit into a New Paradigm
  • The Impact of the Top Three Strategic Imperatives on Digital Health Industry
  • Covid-19 Impact on the Healthcare Industry
  • Impact of the Covid-19 Outbreak on the Global Telehealth Market
  • Growth Opportunities from Covid-19 Impact
  • Growth Opportunities in the Hospital Industry
  • Growth Opportunities in the Digital Health Industry
  • Growth Opportunities for Telehealth Suppliers to Battle Covid-19
  • Growth Opportunities in Medical Technologies

Customer Research Objectives and Methodology

  • Research Objectives and Methodology
  • Research Objectives

Respondent and Organization Profile

  • Respondent Profile - Decision-making Authority
  • Respondent Profile - Decision-making Authority (continued)
  • Respondent Profile - Familiarity With IT Budget
  • Respondent Profile - Involvement in IT-related Purchases
  • Organization Profile - Size of Organization

Company Profile and Telecom Budgets

  • Organization Revenue in 2019
  • Percent of Revenue Allocated to IT/Telecom Budgets in 2020
  • Percent of Revenue Allocated to IT/Telecom Budgets in 2020 (continued)
  • Estimated Change in Organization Revenue from 2019 to 2020
  • Estimated Change in Organization Revenue from 2019 to 2020 (continued)
  • Covid-19 Impact on Revenue in 2020
  • Covid-19 Impact on Revenue in 2020 (continued)
  • Estimated Change in IT/Telecom Budgets in 2021
  • Estimated Change in IT/Telecom Budgets in 2021 (continued)

Key Findings

  • Key Findings
  • Key Findings (continued)
  • Top IT Challenges Faced by Organizations
  • Organization Profile - Top IT-related Challenges

Digital Transformation Strategy

  • Key Business Goals
  • Key Business Goals by Organization Type
  • Current Stage of Digital Transformation
  • Current Stage of Digital Transformation by Organization Type
  • Hurdles To Purchasing Transformative Technologies
  • Hurdles To Purchasing Transformative Technologies By Organization Type
  • Top Departments to Procure Digital Transformation Budgets
  • Top Departments to Procure Digital Transformation Budgets by Organization Type
  • How Companies Measure Digital Transformation Success
  • How Companies Measure Digital Transformation Success By Organization Type
  • Departments Driving the Adoption of Digital Solutions

Covid-19 Impact

  • Impact of Covid-19 on the Organization
  • Impact of Covid-19 on the Organization by Type
  • Top IT Challenges to Support Remote Work
  • Covid-19 Impact on Digital Transformation Strategy and Investments
  • Covid-19 Impact On Digital Transformation Strategy And Investments By Organization Type
  • Digital Transformation Objectives Prioritized due to Covid-19
  • Digital Transformation Objectives Prioritized Due To COVID-19 By Organization Type
  • Technologies Deployed to Monitor Employee Safety
  • Technologies Provided to Remote Employees During the Covid-19 Pandemic
  • Covid-19 Impact on Physical Office Space and Real Estate
  • Future Investment Priorities
  • Future Investment Priorities by Organization Type

Transformative Technologies: Overall

  • Currently Used Digital Solutions
  • Priority for Investments in Solutions
  • Competitive Advantages of Solutions

Transformative Technologies: Internet of Things (IOT)

  • Key Reasons for Investing in IOT
  • Key Concerns Regarding Implementation of IOT

Transformative Technologies: Artificial Intelligence (AI)

  • Key Reasons for Investing in AI
  • Importance of AI Features/Capabilities For Enterprise Communications and Contact Centers
  • Key Benefits of AI
  • Risks Related to AI

Transformative Technologies: Big Data Analytics

  • Key Features When Purchasing Big Data Analytics
  • Features Lacking in Big Data Analytics

Transformative Technologies: Customer Experience

  • Customer Experience Priorities
  • Customer Experience Challenges
  • Transformative Technologies' Investment Decision Making Factors
  • Top CX Priorities By Vertical
  • Top Challenges to Delivering Excellent CX

Communication & Collaboration:Overall

  • Communication & Collaboration Tools Used Today
  • Key Drivers for Investing in Communication and Collaboration

Frontline Workers

  • Frontline Workers
  • Capabilities that Enhance Frontline Workers' Performance Ranked in Order of Importance
  • Organizations' Perception of their Capability to Empower Frontline Workers
  • Technologies Used by or Planned for Frontline Workers
  • Tools Most Often Used by Frontline Workers
  • Factors Preventing Frontline Workers From Meeting Goals
  • Factors Preventing Organizations From Empowering Frontline Workers

The Last Word, 2021

  • Growth Opportunities from a CX Perspective

Appendix

  • Growth Opportunities Fuel the Growth Pipeline Engine™
  • Why Is It Increasingly Difficult to Grow?
  • The Strategic Imperative 8™
  • List of Exhibits
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • Legal Disclaimer