Cover Image

NPS+:C型肝炎病毒 (HCV) 感染疾病 (EU5個國家)

NPS+ Hepatitis C Virus (HCV)Infection (EU5) [2018]

出版商 FirstWord 商品編碼 611883
出版日期 內容資訊 英文
商品交期: 最快1-2個工作天內
Back to Top
NPS+:C型肝炎病毒 (HCV) 感染疾病 (EU5個國家) NPS+ Hepatitis C Virus (HCV)Infection (EU5) [2018]
出版日期: 2018年02月01日 內容資訊: 英文

本報告依據EU5個國家的C型肝炎病毒 (HCV) 感染疾病專門醫生150名為對象的問卷調查結果,提供C型肝炎病毒 (HCV) 感染疾病治療藥的領導品牌調查分析,客戶的忠誠度的NPS (淨推薦值) 指標相關的系統性資訊。


  • Daklinza (daclatasvir; BMS)
  • Epclusa (sofosbuvir/velpatasvir; Gilead)
  • Harvoni (sofosbuvir/ledipasvir; Gilead)
  • Maviret (pibrentasvir/glecaprevir; AbbVie)
  • Olysio (simeprevir; Janssen Cilag)
  • Sovaldi (sofosbuvir; Gilead)
  • Viekirax (ombitasvir/paritaprevir/ritonavir; AbbVie)
  • Zepatier (elbasvir/grazoprevir; Merck Sharp & Dohme)


  • 表格 (1):NPS (Net Promoter Score) 是什麼?
  • 表格 (2):醫生對自家公司品牌藥的忠誠度
  • 表格 (3):市場的滿意度
  • 表格 (4):自有品牌的推薦者鼓勵的其他公司品牌數
  • 表格 (5):自有品牌的推薦者鼓勵的其他公司品牌 - 具體案例
  • 表格 (6):自有品牌的批判者鼓勵的其他公司品牌 - 具體案例
  • 表格 (7):自有品牌的市場佔有率 - 推薦者/批判者的情況
  • 表格 (8):自有品牌關聯的訊息 (各品牌) - 推薦者/中立者/批判者的情況
  • 表格 (9):自有品牌象徵的東西 (各品牌) - 推薦者/批判者的情況
  • 10. 附錄



Why are some EU5 HCV brands standing out more than others?

There are various options available to EU5 infectious diseases specialists and primary care physicians (PCPs) treating hepatitis C virus infection (HCV). Clearly some of these options are achieving greater levels of loyalty and satisfaction than others - but why? What are the key factors driving physician choice and how does each of the leading brands compare to its competitors

‘NPS+ HCV (EU5)’ gives a unique insight into the overall brand health of 8 leading treatments for HCV currently being used in the EU5 markets. 150 infectious diseases specialists and PCPs were surveyed on key issues including brand messaging, prescribing behaviour and satisfaction levels. The results provide valuable insight for brand marketers seeking new ways to stand out.

Top Takeaways

  • Only four brands get positive NPS. In Europe, 4 of the 8 brands surveyed obtained positive brand health scores, but just barely. In contrast, brands languishing at the bottom of the table scored huge negative scores. Where is your brand, and what could you do about it?
  • Brand loyalty is difficult to come by. Loyalty scores of less than 3 indicate low loyalty, and none of the brands surveyed managed to score above this magic number. Is clinical differentiation really that low?
  • Satisfaction scores also low. EU5 physicians aren't as satisfied as their US counterparts, it would seem. What's causing this low level of satisfaction, and is it being felt across all brands, or just a small selection?
  • Is there a dominant brand message? Find out which messages are resonating with physicians, and take your brand's positioning strategy to another level.
  • In their own words. What do doctors say each brand means to them? For example, which brand is described as 'my drug of choice' and which brand is dubbed as 'outrageously expensive'?

Insight into 8 Multiple HCV Treatments

  • Daklinza (daclatasvir; BMS)
  • Epclusa (sofosbuvir/velpatasvir; Gilead)
  • Harvoni (sofosbuvir/ledipasvir; Gilead)
  • Maviret (pibrentasvir/glecaprevir; AbbVie)
  • Olysio (simeprevir; Janssen Cilag)
  • Sovaldi (sofosbuvir; Gilead)
  • Viekirax (ombitasvir/paritaprevir/ritonavir; AbbVie)
  • Zepatier (elbasvir/grazoprevir; Merck Sharp & Dohme)

Explore Important Brand Loyalty Issues

‘NPS+ HCV (EU5)’ offers valuable insight into brand loyalty from the perspective of those currently prescribing treatments for HCV to patients. You'll discover:

  • How loyal doctors are to your brand.
  • How many other brands your Promoters recommend.
  • Which other brands your Promoters and Detractors recommend.
  • How much market share your brand has among Promoters and Detractors.
  • How much market share you stand to gain by converting Detractors into Promoters.
  • Which messages Promoters, Passives and Detractors associate with your brand.
  • Your brand DNA: what doctors really think of your brand-in their own words.

A Report Based on Expert Knowledge

We surveyed 150 neurologists across the EU5 (France, Italy, Germany, Spain, UK) chosen from the largest community of validated physicians in the world. We conducted the survey between January 10-23, 2018.

What is Net Promoter® Score?

NPS is a customer loyalty metric developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix. It was introduced by Reichheld in his 2003 Harvard Business Review article One Number You Need to Grow.

How does NPS work?

NPS measures overall brand satisfaction and loyalty by asking one simple question:

"How likely are you to recommend this brand to a colleague?"

Responses - given on a scale of 0 (not at all likely) to 10 (extremely likely)-are used to classify respondents into 3 categories:

  • Detractors are those who answer 0 - 6.
  • Passives are those who answer 7 - 8.
  • Promoters are those who answer 9 - 10.

How is NPS calculated?

The percentage of detractors - the percentage of promoters = NPS.

For example, 25% Promoters, 55% Passives and 20% Detractors give you an NPS of +5.

NPS can range from -100 (everybody is a Detractor) to +100 (everybody is a Promoter). The higher the score the healthier the brand.

What is FirstView NPS+?

NPS+ turns your Net Promoter Score into actionable information by answering key questions about brand loyalty.

Each NPS+ report examines doctors' relationships with the brands used to treat a major disease area-measuring brand loyalty and showing you how it affects your market share. NPS+ also examines "brand DNA", revealing in doctors' own words what brands mean to them.

Instead of one simple metric, NPS+ gives you a detailed picture of brand health that highlights areas for improvement, and helps you see exactly what steps you need to take next.


At FirstWord, we stand behind our reports. If you're not completely satisfied, we'll refund your money. Guaranteed.

Table of Contents

  • 1. Chart 1: What is the Net Promoter Score (NPS) score for my brand and my competitors?
  • 2. Chart 2: How loyal are doctors to my brand?
  • 3. Chart 3: How satisfied is the market?
  • 4. Chart 4: Amongst doctors promoting my brand, how many other brands do they also promote?
  • 5. Chart 5: Amongst my Promoters which other brands are promoted?
  • 6. Chart 6: Amongst my detractors which other brands do they promote?
  • 7. Chart 7: How much more of my brand do Promoters use compared to Passives and Detractors?
  • 8. Chart 8: What brand messages are associated with Promoters, Passives and Detractors (by brand)?
  • 9. Chart 9: What does my brand represent to Promoters and Detractors (by brand)?
  • 10. Appendix
Back to Top