Cover Image

NPS+:非小細胞肺癌 (美國)

NPS+ Non Small Cell Lung Cancer (US) 2017

出版商 FirstWord 商品編碼 372755
出版日期 內容資訊 英文
商品交期: 最快1-2個工作天內
Back to Top
NPS+:非小細胞肺癌 (美國) NPS+ Non Small Cell Lung Cancer (US) 2017
出版日期: 2017年07月01日 內容資訊: 英文

本報告依據美國的100名癌症專門醫生的調查結果,提供非小細胞肺癌 (NSCLC)的領導品牌10項產品的醫生的使用趨勢和各種見解的比較、分析,支援客戶的忠誠度的NPS (淨推薦值) 指標的改善。


  • Avastin (Bevacizumab:Roche)
  • Cyramza (ramucirumab; Eli Lilly)
  • Gilotrif (afatinib; Boehringer Ingelheim)
  • Iressa (Gefitinib:AstraZeneca)
  • Keytruda (pembrolizumab:Merck & Co.)
  • Opdivo (nivolumab; Bristol-Myers Squibb)
  • Portrazza (necitumumab; Eli Lilly)
  • Tarceva (Erlotinib:Roche)
  • Xalkori (Crizotinib:Pfizer/EMD Serono)
  • Zykadia (ceritinib; Novartis)


  • 非小細胞肺癌市場的滿意度
  • 對各品牌藥的醫生忠誠度等級
  • 各品牌推薦者推薦的其他品牌數
  • 各品牌推薦者、批判者推薦的其他品牌
  • 在推薦者及批判者間的各品牌的市場佔有率
  • 如果批判者 成為了推薦者可取得的市場佔有率
  • 推薦者、中立者、批判者對各品牌相關的訊息
  • 品牌DNA:各品牌藥相關的醫生自己的話



Which two US NSCLC brands are streets ahead of the competition?

There are various options available to US medical oncologists to treat non-small cell lung cancer (NSCLC). Clearly some of these options are achieving greater levels of loyalty and satisfaction than others - but why? What are the key factors driving physician choice and how does each of the leading brands compare to its competitors?

NPS+ NSCLC (US) gives a unique insight into the overall brand health of 12 leading treatments for NSCLC currently being used in the US. 100 medical oncologists were surveyed on key issues including brand messaging, prescribing behaviour and satisfaction levels. The results provide valuable insight for brand marketers seeking new ways to stand out.

Interested in the European market? Click here to see the EU5 Edition.

Top Takeaways

  • Two brands are streets ahead of the competition. And one of these brands has hardly any detractors. Which one is it, and why is it trouncing the competition?
  • Loyalty for the leading brand bucks the trend. Loyalty scores of 4 or more are what brands are aiming for, and the leading brand is clearly doing something right. But why is loyalty so low at the other end of the league table?
  • High levels of satisfaction, but at what cost? Medical oncologists in the US seem to be a satisfied bunch, but is that due to one particular treatment option, or because they have a wide range of choices? And what could improve satisfaction rates even further?
  • Winning over detractors could drive significant market share growth for some brands.But which ones? Old, established therapies or the new kids on the block?
  • Marketing messages for some brands will be key. Are any brands associated with key product attributes such as slowing progression, good efficacy and a positive risk/benefit profile? If not, what could be done to drive better brand association?
  • In their own words. What do doctors say each brand means to them? For example, which brand is described as the 'new, easy to use, but very expensive' and which brand 'has no role in the treatment of NSCLC'?

Insight into 12 leading treatments for NSCLC

  • Alecensa (alectinib; Roche)
  • Cyramza (ramucirumab; Eli Lilly)
  • Gilotrif (afatinib; Boehringer Ingelheim)
  • Iressa (gefitinib; AstraZeneca)
  • Keytruda (pembrolizumab; Merck & Co.)
  • Opdivo (nivolumab; Bristol-Myers Squibb)
  • Portrazza (necitumumab; Eli Lilly)
  • Tagrisso (osimertinib; AstraZeneca)
  • Tarceva (erlotinib; Roche)
  • Tecentriq (atezolizumab; Roche)
  • Xalkori (crizotinib; Pfizer)
  • Zykadia (ceritinib; Novartis)

A Report Based on Expert Knowledge

We surveyed 100 US medical oncologists chosen from the largest community of validated physicians in the world.

We conducted the survey between 3rd and 13th July 2017.

Explore Important Brand Loyalty Issues

NPS+ NSCLC (US) offers valuable insight into brand loyalty from the perspective of those currently prescribing small molecule and biologic treatments to patients with NSCLC. You'll discover:

  • How satisfied doctors are with available treatments.
  • How loyal doctors are to your brand.
  • How many other brands your Promoters recommend.
  • Which other brands your Promoters and Detractors recommend.
  • How much market share your brand has among Promoters and Detractors.
  • How much market share you stand to gain by converting Detractors into Promoters.
  • Which messages Promoters, Passives and Detractors associate with your brand.
  • Your brand DNA: what doctors really think of your brand-in their own words.

What is Net Promoter® Score?

NPS is a customer loyalty metric developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix. It was introduced by Reichheld in his 2003 Harvard Business Review article One Number You Need to Grow.

How does NPS work?

NPS measures overall brand satisfaction and loyalty by asking one simple question:

"How likely are you to recommend this brand to a colleague?"

Responses - given on a scale of 0 (not at all likely) to 10 (extremely likely)-are used to classify respondents into 3 categories:

  • Detractors are those who answer 0 - 6.
  • Passives are those who answer 7 - 8.
  • Promoters are those who answer 9 - 10.

How is NPS calculated?

The percentage of detractors - the percentage of promoters = NPS.

For example, 25% Promoters, 55% Passives and 20% Detractors give you an NPS of +5.

NPS can range from -100 (everybody is a Detractor) to +100 (everybody is a Promoter). The higher the score the healthier the brand.

What is FirstView NPS+?

NPS+ turns your Net Promoter Score into actionable information by answering key questions about brand loyalty.

Each NPS+ report examines doctors' relationships with the brands used to treat a major disease area-measuring brand loyalty and showing you how it affects your market share. NPS+ also examines "brand DNA", revealing in doctors' own words what brands mean to them.

Instead of one simple metric, NPS+ gives you a detailed picture of brand health that highlights areas for improvement, and helps you see exactly what steps you need to take next.


At FirstWord, we stand behind our reports. If you're not completely satisfied, we'll refund your money. Guaranteed.

About FirstWord

FirstWord is an innovative industry intelligence leader serving over 240,000 Pharma and MedTech professionals worldwide. FirstWord offers a range of products and services designed to help your company gain a competitive edge by making key business decisions with speed and confidence.

FirstWord Pharma PLUS is a personalised and comprehensive intelligence service delivering up-to-the-minute pharma news, insight, analysis and expert views of importance to your company's success.

FirstWord Reports deliver timely, need-to-know intelligence about your products, your competitors and your markets. Covering biosimilars, market access, medical affairs, sales & marketing, technology and therapy areas, FirstWord Reports provide expert views and intelligence on the challenges facing pharma today.

Table of Contents

1.Chart 1: Net Promoter Score?

2.Chart 2: How loyal are doctors to my brand?

3.Chart 3: How satisfied is the market?

4.Chart 4: How many other brands are promoted by my Promoters?

5.Chart 5: Which other brand is most promoted by my Promoters?

6.Chart 6: Which other brands are promoted by my Detractors?

7.Chart 7: What is my brand's market share among Promoters and Detractors?

8.Chart 8: What brand messages are associated with Promoters, Passives and Detractors (by


9.Chart 9: What does my brand represent to Promoters and Detractors (by brand)?


Back to Top