市場調查報告書

智慧型虛擬助手 (IVA) 市場 - 各技術、終端用戶、地區:市場規模、佔有率、展望、機會分析 (2020-2027年)

Intelligent Virtual Assistant Market, By Technology, End users and by Region - Size, Share, Outlook, and Opportunity Analysis, 2020 - 2027

出版商 Coherent Market Insights 商品編碼 968713
出版日期 內容資訊 英文 135 Pages
商品交期: 2-3個工作天內
價格
智慧型虛擬助手 (IVA) 市場 - 各技術、終端用戶、地區:市場規模、佔有率、展望、機會分析 (2020-2027年) Intelligent Virtual Assistant Market, By Technology, End users and by Region - Size, Share, Outlook, and Opportunity Analysis, 2020 - 2027
出版日期: 2020年09月16日內容資訊: 英文 135 Pages
簡介

大企業的網際網路虛擬助手(IVA)設備、服務的採用增加及智慧型手機的普及擴大,預計在預測期間內促進市場成長。預計在預測期內,將越來越重視提高客戶參與度,以推動全球智慧虛擬市場的成長。經營公司網站的客戶面臨的主要挑戰是無法找到其查詢的答案。虛擬助手通過提供交互方式來幫助公司為客戶提供服務。

本報告提供全球智慧型虛擬助手 (IVA) 市場相關調查,市場概要,影響市場的因素分析,各市場區隔、各地區的市場分析,並提供主要企業簡介等資訊。

第1章 調查目的、前提條件

第2章 市場概要

  • 報告的說明
    • 市場定義和範圍
  • 摘要整理
    • 市場明細:各技術
    • 市場明細:各終端用戶
    • 市場明細:各地區
  • Coherent Opportunity Map (COM)

第3章 市場動態、規定、趨勢分析

  • 市場動態
    • 促進因素
    • 阻礙因素
    • 市場機會
  • 法規方案
  • 產業的趨勢
  • 合併和收購
  • 新產品的銷售/核准

第4章 COVID-19大流行對全球智慧型虛擬助手 (IVA) 市場的影響

  • 短期性及長期性的影響:各地區
    • 北美
    • 歐洲
    • 亞太地區
    • 南美
    • 中東、非洲

第5章 全球智慧型虛擬助手 (IVA) 市場:各技術

  • 簡介
  • 文字轉語音 (Text-to-speech)
  • 語音辨識及自然語言理解

第6章 全球智慧型虛擬助手 (IVA) 市場:各終端用戶

  • 簡介
  • 個人用戶
  • 中小企業
  • 大企業

第7章 全球智慧型虛擬助手 (IVA) 市場:各地區

  • 簡介
  • 北美
  • 歐洲
  • 亞太地區
  • 南美
  • 中東、非洲

第8章 競爭情形

  • 企業簡介
    • NextIT Corp.
    • eGain Communications Corp.
    • Creative Virtual Ltd.
    • Artificial Solutions Ltd.
    • Creative Virtual Ltd.
    • SpeakToit Inc.
    • Anboto Group.
    • IntelliResponse Systems Inc.
    • Nuance Communications Inc.
    • Five9 Inc.
    • CodeBa : By Corp

第9章 Section

目錄

Title:
Intelligent Virtual Assistant Market, By Technology (Text-to-speech and Speech recognition and natural language understanding), End users( Individual users, Small and medium enterprise and Large enterprise ) and by Region (North America, Europe, Asia Pacific, Latin America, Middle East and Africa) - Size, Share, Outlook, and Opportunity Analysis, 2020 - 2027.

A virtual assistant is an intelligent system that supports users whenever users seek information. Intelligent virtual assistant offer wide range of customer services such as providing product information, assist in paying bills, handle query related to human agents and many others. These services propel banking and financial institutions to integrate virtual assistant. Intelligent virtual assistant can perform various functions for verticals such as retail, banking, automotive and others. In addition, they provide better conversational responses in order to increase user's experience. Conventional online self-service channels such as FAQs and searches uses a combination of phrases and keywords to respond to customer queries. With the introduction of Apple's Siri, a speech-enabled virtual assistant, the new prototype of speaking naturally with technology is being increasingly adopted by electronic goods manufacturers.

Market Dynamics

Growing adoption of internet virtual assistant (IVA) devices and services by large enterprises and increasing penetration of smartphones is expected to drive market growth during forecast period. For instance, according to Coherent Market Insights, in China, the penetration of smartphone increased from 676.5 million in 2017 to 782.3 million in 2020. This is attributed to increased demand for automation in order to offer uninterrupted support services for customers and growing adoption of smart home systems such as music players, air conditioners, wireless connected thermostats and others. Intelligent virtual assistant enhanced smart home and security solutions. For instance, in March 2018, Amazon Inc., have acquired Ring Inc., a U.S. based company who provide solution related to home security with wide range of security cameras and doorbells. Through this acquisition, Ring assist Amazon Inc., in the integration of video based technologies into home security products.

Growing emphasis on improving alignment between customers is expected to propel the global intelligent virtual market growth over the forecast period. The major challenge faced by customers who interact with the website of an organization is the inability to find answer to queries. However, organizations are more focused on delivering their core capabilities with little focus on answering customer questions online and guiding them to right products. Virtual assistant helps the organization to serve customers by providing alternative way to interact. According to survey conducted by PayPal around 22% of shoppers abandon their shopping carts due to inability to find answers to common support issues during purchasing. Thus, these factors are expected to propel the global intelligent virtual market growth over the forecast period.

Market Taxonomy

This report segments the global intelligent virtual assistant market on the basis of Technology, end users and region. On the basis of technology, the global intelligent virtual assistant market is segmented into Text-to-speech and Speech recognition and natural language understanding. On the basis of end user, the global intelligent virtual assistant market is segmented into Individual users, small and medium enterprise and large enterprise. On the basis of region, the global intelligent virtual assistant market is segmented into North America, Europe, Asia Pacific, Latin America, Middle East and Africa.

Key features of the study:

  • This report provides an in-depth analysis of the global intelligent virtual assistant market and provides market size (US$ million) and compound annual growth rate (CAGR %) for the forecast period (2020-2027), considering 2019 as the base year.
  • It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrix for this market
  • This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, regional outlook, and competitive strategy adopted by leading players
  • It profiles leading players in the global intelligent virtual assistant market based on the following parameters - regulatory landscape, company overview, financial performance, product portfolio, geographical presence, distribution strategies, key developments and strategies, and future plans
  • Key companies covered in the global intelligent virtual assistant market are NextIT Corp., eGain Communications Corp., Creative Virtual Ltd., Artificial Solutions Ltd., Creative Virtual Ltd., SpeakToit Inc., Anboto Group., IntelliResponse Systems Inc., Nuance Communications Inc., Five9 Inc., and CodeBaby Corp.
  • The market players are focusing on strategic collaborations to innovate and launch new products to meet the increasing needs and requirements of consumers.
  • Insights from this report would allow marketers and management authorities of companies to make informed decision regarding future product launches, technology upgradation, market expansion, and marketing tactics
  • The global intelligent virtual assistant market report caters to various stakeholders in this industry including investors, suppliers, distributors, new entrants, and financial analysts
  • Stakeholders would have ease in decision-making through the various strategy matrices used in analyzing the global intelligent virtual assistant market.

Detailed Segmentation:

  • Global Intelligent Virtual Assistant Market, By Technology:
    • Text-to-speech
    • Speech recognition and natural language understanding
  • Global Intelligent Virtual Assistant Market, By End users:
    • Individual users
    • Small and medium enterprise
    • Large enterprise
  • Global Intelligent Virtual Assistant Market, By Region:
    • North America
    • Europe
    • Asia Pacific
    • Latin America
    • Middle East
    • Africa
  • Company Profiles
    • NextIT Corp. *
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Key Strategies
      • Recent Developments
      • Future Plans
    • eGain Communications Corp.
    • Creative Virtual Ltd.
    • Artificial Solutions Ltd.
    • Creative Virtual Ltd.
    • SpeakToit Inc.
    • Anboto Group.
    • IntelliResponse Systems Inc.
    • Nuance Communications Inc.
    • Five9 Inc.
    • CodeBaby Corp
  • Browse all the market data tables and figures on "Global Intelligent Virtual Assistant Market- Forecast to 2027"

Table of Contents

1. Research Objectives and Assumptions

  • Research Objectives
  • Assumptions
  • Abbreviations

2. Market Purview

  • Report Description
    • Market Definition and Scope
  • Executive Summary
    • Market Snippet, By Technology
    • Market Snippet, By End users
    • Market Snippet, By Region
  • Coherent Opportunity Map (COM)

3. Market Dynamics, Regulations, and Trends Analysis

  • Market Dynamics
    • Drivers
    • Restraints
    • Market Opportunities
  • Regulatory Scenario
  • Industry Trend
  • Merger and Acquisitions
  • New System Launch/Approval

4. Impact of COVID-19 Pandemic on Intelligent Virtual Assistant Market

  • Short Term and Long Term Impact, By Region
    • North America
    • Europe
    • Asia Pacific
    • Latin America
    • Middle East and Africa

5. Global Intelligent Virtual Assistant Market, By Technology, 2017-2027 (US$ Million)

  • Introduction
    • Market Share Analysis, 2019 and 2027 (%)
    • Segment Trends
  • Text-to-speech
    • Introduction
    • Market Size and Forecast, 2020-2027, (US$ Million)
  • Speech Recognition And Natural Language Understanding
    • Introduction
    • Market Size and Forecast, 2020-2027, (US$ Million)

6. Global Intelligent Virtual Assistant Market, By End users, 2017-2027 (US$ Million)

  • Introduction
    • Market Share Analysis, 2019 and 2027 (%)
    • Segment Trends
  • Individual Users
    • Introduction
    • Market Size and Forecast, 2020-2027, (US$ Million)
  • Small And Medium Enterprise
    • Introduction
    • Market Size and Forecast, 2020-2027, (US$ Million)
  • Large Enterprise
    • Introduction
    • Market Size and Forecast, 2020-2027, (US$ Million)

7. Global Intelligent Virtual Assistant Market, By Region, 2017-2027 (US$ Million)

  • Introduction
    • Market Share Analysis, By Region, 2019 and 2027 (%)
  • North America
    • Regional Trends
    • Market Size and Forecast, By Technology, 2020-2027 (US$ Million)
    • Market Size and Forecast, By End users, 2020-2027 (US$ Million)
    • Market Share Analysis, By Country, 2019 and 2027 (%)
    • U.S.
    • Canada
  • Europe
    • Regional Trends
    • Market Size and Forecast, By Technology, 2020-2027 (US$ Million)
    • Market Size and Forecast, By End users, 2020-2027 (US$ Million)
    • Market Share Analysis, By Country, 2019 and 2027 (%)
    • U.K.
    • Germany
    • Italy
    • France
    • Russia
    • Rest of Europe
  • Asia Pacific
    • Regional Trends
    • Market Size and Forecast, By Technology, 2020-2027 (US$ Million)
    • Market Size and Forecast, By End users, 2020-2027 (US$ Million)
    • Market Share Analysis, By Country, 2019 and 2027 (%)
    • India
    • Japan
    • ASEAN
    • Australia
    • South Korea
    • Rest of Asia Pacific
  • Latin America
    • Regional Trends
    • Market Size and Forecast, By Technology, 2020-2027 (US$ Million)
    • Market Size and Forecast, By End users, 2020-2027 (US$ Million)
    • Market Share Analysis, By Country, 2019 and 2027 (%)
    • Brazil
    • Argentina
    • Mexico
    • Rest of Latin America
  • Middle East and Africa
    • Regional Trends
    • Market Size and Forecast, By Technology, 2020-2027 (US$ Million)
    • Market Size and Forecast, By End users, 2020-2027 (US$ Million)
    • Market Share Analysis, By Country, 2019 and 2027 (%)
    • GCC Countries
    • South Africa
    • Rest of the Middle East and Africa

8. Competitive Landscape

  • Company Profiles
    • NextIT Corp.
    • Company Overview
    • Product Portfolio
    • Financial Performance
    • Key Strategies
    • Recent Developments/Updates
    • eGain Communications Corp.
    • Company Overview
    • Product Portfolio
    • Financial Performance
    • Key Strategies
    • Recent Developments/Updates
    • Creative Virtual Ltd.
    • Company Overview
    • Product Portfolio
    • Financial Performance
    • Key Strategies
    • Recent Developments/Updates
    • Artificial Solutions Ltd.
    • Company Overview
    • Product Portfolio
    • Financial Performance
    • Key Strategies
    • Recent Developments/Updates
    • Creative Virtual Ltd.
    • Company Overview
    • Product Portfolio
    • Financial Performance
    • Key Strategies
    • Recent Developments/Updates
    • SpeakToit Inc.
    • Company Overview
    • Product Portfolio
    • Financial Performance
    • Key Strategies
    • Recent Developments/Updates
    • Anboto Group.
    • Company Overview
    • Product Portfolio
    • Financial Performance
    • Key Strategies
    • Recent Developments/Updates
    • IntelliResponse Systems Inc.
    • Company Overview
    • Product Portfolio
    • Financial Performance
    • Key Strategies
    • Recent Developments/Updates
    • Nuance Communications Inc.
    • Company Overview
    • Product Portfolio
    • Financial Performance
    • Key Strategies
    • Recent Developments/Updates
    • Five9 Inc.
    • Company Overview
    • Product Portfolio
    • Financial Performance
    • Key Strategies
    • Recent Developments/Updates
    • CodeBaby Corp
    • Company Overview
    • Product Portfolio
    • Financial Performance
    • Key Strategies
    • Recent Developments/Updates

9. Section

  • References
  • Research Methodology
  • About Us and Sales Contact