A chatbot is a program equipped with artificial intelligence that simulates an interactive conversation like a human by pre-defined keywords. Some Chatbot is also programmed with natural language processing this help catboats to identify human intentions and provide relative answers. Chatbots are used for basic customer services and marketing system on social media or instant messaging apps. Furthermore, some companies are also providing chatbots with the company's operating systems. For instance, Windows, an OS developed by Microsoft Corporation, a US-based technology company provides Cortna a virtual assistant. Cortna help client with basic daily activity which includes, making a call, telling weather and, many others.
Moreover, Technology companies are heavily investing in chatbots to provide a personalized experience to the users and to get a competitive edge in the market. For instance, in January 2020, Google Inc. a subsidiary of US-based Conglomerate Company Alphabet Inc. has launched Meena, a Chatbot capable of providing feedback like a human. Meena went through around 341 GB social media data to provide a human-like experience to the consumer.
Market Dynamics
Global Chatbot market is expected to grow in the forecast period owing to development in artificial technology. With the help of artificial intelligence Chatbot can provide personally service to the customer. Earlier US companies are depending on Asian companies to handle customer support. However, increasing basic wedge in the developing countries like India and china making negative impact on human customer support business due to this reason North American companies are heavily investing in the Chatbot robots. For instance, According to Coherent Market insights analysis, in 2017 US Chabot market was valued 82.2 Mn and it is expected to reach around 515.7 Mn in 2024 with CAGR 26% in year 2017 to 2024. In this majority of investment is done by large enterprises.
Moreover, Use of Chatbot in the healthcare sector is also expected to grow in the forecast period. Though Chatbot in healthcare is the nascent stage key players in the market are greatly investing in Chatbots to penetrate in the healthcare industry. For instance, According to coherent market insights analysis, Chatbot in health industry is expected to reach US$ 732 Mn by 2027. This investment primary focusing on to build Chatbot, that provides metal support to alder people.
Market Taxonomy
This report segments the global chatbot market on the basis of platform, enterprise size and region. On the basis of platform, global chatbot market is segmented into Web-Based, Mobile and Stand-alone. On the basis of enterprise size the global chatbot market is segmented into Large Enterprises, Small and Medium Enterprises. On the basis of region, global chatbot market is segmented into North America, Latin America, Europe, Asia pacific, Middle East and Africa.
Key features of the study:
- This report provides an in-depth analysis of the global chatbot market and provides market size (US$ million) and compound annual growth rate (CAGR %) for the forecast period (2019-2027), considering 2018 as the base year
- It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrix for this market
- This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, regional outlook, and competitive strategy adopted by leading players
- It profiles leading players in the global chatbot market based on the following parameters - regulatory landscape, company overview, financial performance, product portfolio, geographical presence, distribution strategies, key developments and strategies, and future plans
- Key companies covered in the global chatbot market includes Facebook, Inc., Kiwi, Inc., Astute Solutions, Google, Inc., Pandorabots, Inc., Haptik, Inc., Yahoo Inc., Helpshift, ToyTalk (PullString Inc.), Imperson Ltd., Slack Technologies, Inc., Kasisto Inc., and Microsoft Corporation.
- These key market players are focusing on collaboration strategy with other market leaders to innovate and launch new products to meet the increasing needs and requirements of consumers.
- Insights from this report would allow marketers and management authorities of companies to make informed decision regarding future product launches, technology upgradation, market expansion, and marketing tactics
- The global chatbot market report caters to various stakeholders in this industry including investors, suppliers, distributors, new entrants, and financial analysts
- Stakeholders would have ease in decision-making through the various strategy matrices used in analyzing the global chatbot market.
Detailed Segmentation:
- Global Chatbot Market, By Platform:
- Web-Based
- Mobile
- Stand-alone
- Global Chatbot Market, By Enterprise Size:
- Web-Based
- Mobile
- Stand-alone
- Global Chatbot Market, By Region:
- North America
- Europe
- Asia Pacific
- Latin America
- Middle East and Africa
- Company Profiles
- Facebook, Inc*
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments
- Future Plans
- Kiwi, Inc.
- Astute Solutions
- Google, Inc.
- Pandorabots, Inc.
- Haptik Inc.
- Yahoo Inc.
- Helpshift
- ToyTalk (PullString Inc.)
- Imperson Ltd.
- Slack Technologies, Inc.
- Kasisto Inc.
- Microsoft Corporation.*
Table of Contents
1. Research Objectives and Assumptions
- Research Objectives
- Assumptions
- Abbreviations
2. Market Purview
- Report Description
- Market Definition and Scope
- Executive Summary
- Market Snippet, By Platform
- Market Snippet, By Enterprise Size
- Market Snippet, By Region
- Coherent Opportunity Map (COM)
3. Market Dynamics, Regulations, and Trends Analysis
- Market Dynamics
- Drivers
- Restraints
- Market Opportunities
- Regulatory Scenario
- Industry Trend
- Merger and Acquisitions
- New system Launch/Approvals
4. Global Chatbot Market, By Platform, 2017-2027 (US$ Million)
- Introduction
- Market Share Analysis, 2017 and 2027 (%)
- Segment Trends
- Web-Based
- Introduction
- Market Size and Forecast, 2019-2027, (US$ Million)
- Mobile
- Introduction
- Market Size and Forecast, 2019-2027, (US$ Million)
- Stand-alone
- Introduction
- Market Size and Forecast, 2019-2027, (US$ Million)
5. Global Chatbot Market, By Enterprise Size, 2017-2027 (US$ Million)
- Introduction
- Market Share Analysis, 2017 and 2027 (%)
- Segment Trends
- Large Enterprises
- Introduction
- Market Size and Forecast, 2019-2027, (US$ Million)
- Small and Medium Enterprises
- Introduction
- Market Size and Forecast, 2019-2027, (US$ Million)
6. Global Chatbot Market, By Region, 2017-2027 (US$ Million)
- Introduction
- Market Share Analysis, By Region, 2017 and 2027 (%)
- North America
- Regional Trends
- Market Size and Forecast, By Product Type, 2019-2027 (US$ Million)
- Market Size and Forecast, By End-use Industry, 2019-2027 (US$ Million)
- Market Share Analysis, By Country, 2019 and 2027 (%)
- U.S.
- Canada
- Europe
- Regional Trends
- Market Size and Forecast, By Platform, 2019-2027 (US$ Million)
- Market Size and Forecast, By Enterprise Size, 2019-2027 (US$ Million)
- Market Share Analysis, By Country, 2019 and 2027 (%)
- U.K.
- Germany
- Italy
- France
- Russia
- Rest of Europe
- Asia Pacific
- Regional Trends
- Market Size and Forecast, By Platform, 2019-2027 (US$ Million)
- Market Size and Forecast, By Enterprise Size, 2019-2027 (US$ Million)
- Market Share Analysis, By Country, 2019 and 2027 (%)
- China
- India
- Japan
- ASEAN
- Australia
- South Korea
- Rest of Asia Pacific
- Latin America
- Regional Trends
- Market Size and Forecast, By Platform, 2019-2027 (US$ Million)
- Market Size and Forecast, By Enterprise Size, 2019-2027 (US$ Million)
- Market Share Analysis, By Country, 2019 and 2027 (%)
- Brazil
- Argentina
- Mexico
- Rest of Latin America
- Middle East and Africa
- Regional Trends
- Market Size and Forecast, By Platform, 2019-2027 (US$ Million)
- Market Size and Forecast, By Enterprise Size, 2019-2027 (US$ Million)
- Market Share Analysis, By Country, 2019 and 2027 (%)
- GCC Countries
- South Africa
- Rest of the Middle East and Africa
7. Competitive Landscape
- Company Profiles
- Facebook, Inc.
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- Kiwi, Inc.
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- Astute Solutions
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- Google, Inc.
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- Pandorabots, Inc.
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- Haptik, Inc.
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- Yahoo Inc.
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- Helpshift
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- ToyTalk (PullString Inc.)
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- Imperson Ltd.
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- Slack Technologies, Inc.
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- Kasisto Inc.
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- Microsoft Corporation.
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
8. Section
- References
- Research Methodology
- About us and Sales Contact
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